---
title: 'Senior Product Marketing Manager, Lifecycle & Consumer Education at Cloaked'
canonical: 'https://feeny.ai/job/senior-product-marketing-manager-lifecycle-consumer-education-cloaked-new-york-zb642cpept0x'
type: 'job'
last_seen: '2026-10-17'
---

# Senior Product Marketing Manager, Lifecycle & Consumer Education at Cloaked

- **Company:** Cloaked
- **Location:** New York, NY
- **Compensation:** $150k–$175k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/cloaked/3337d6d2-9b42-48e8-a5fe-34a11426c81c

## Job description

[Cloaked](https://www.cloaked.com) is building a cyber expert at your side - one that watches, advises, and acts to keep you safe and private in the age of AI. 600k+ paying members already use Cloaked to take back control of their data, their identity, and who can reach them: masked emails, phone numbers, and payment cards, data removal from broker sites, and an AI voice agent that screens calls before they ring through. We've protected 10M+ identities, screened 50M+ calls, and removed 1B+ records from the data brokers who profit off personal information. Backed by a $375M Series B, we're now building the agents that turn detection into action - for individuals, families, and the companies that want to protect their people.

## About the Role

We’re hiring a Senior Product Marketing Manager, Lifecycle & Consumer Education to own the customer after the signup. Cloaked is good at acquiring customers and shipping features. This role makes sure the people we acquire understand what they bought, use it, stay, and buy more. You’ll own every owned communication surface (email, push, SMS, in-app, and the help and support content layer with CX) with one job: grow lifetime value by driving retention, feature adoption, and expansion, and grow consumer trust in Cloaked while doing it. The role spans consumer and enterprise, and the outcomes are the same on both sides. If you’re a lifecycle marketer who thinks in customer moments rather than channels, come build with us! This role is based in our New York office, in person three days a week.

What will you do?

- Own retention end to end: activation and onboarding, ongoing engagement, renewal, dunning and involuntary-churn recovery, save flows, and winback. Rebuild the programs that exist, build the ones that don’t, and run them on a documented experiment cadence.
- Own consumer education that drives adoption - onboarding sequences, feature-adoption journeys, in-app guidance, tutorials and explainer video, email courses, and the help-center content layer - so every customer understands and uses data removal, identities, Call Guard, Cloaked Pay, and whatever ships next. Take the baton from the launch team: they tell the market, you make sure customers adopt.
- Own upsell and expansion across every communication surface: monthly-to-annual conversion, plan tiers, add-ons, and family and multi-user plans. Find the moments where a customer is ready for more and build the programs that convert them, partnering with product on in-app surfaces and with the growth team on pricing and packaging tests.
- Run consumer trust as a lifecycle program: transparency and “what we did for you” reporting, security and policy updates, proactive communication when something goes wrong (with CX and legal), and the standards that keep every message on brand and non-manipulative.
- Build the same motion for enterprise customers: onboarding and seat activation, admin and end-user education, adoption reporting, renewal and expansion communication, and reference and advocacy programs, working with account owners.
- Own the lifecycle stack end to end - Customer.io segmentation, journeys, templates, and QA; email and SMS deliverability; consent and preference management; and the lifecycle dashboard the team runs on. Supply customer stories and retention and trust proof points to PR and brand.

What skills and experiences will help you?

- 6–8 years in lifecycle, CRM, retention, or customer marketing at a consumer subscription or app business; prosumer or B2B customer-marketing experience alongside consumer is ideal.
- Fluent in the data: comfortable in product analytics and SQL, builds your own cohorts and dashboards, and designs experiments with real control groups and sound denominators.
- Strong writer and editor of customer-facing copy: clear, warm, direct, and on brand. You can explain a complex privacy feature to a non-technical customer in two sentences and know when to show rather than tell.
- Product-minded: you understand activation and habit loops, can read a feature spec and map the adoption journey, and work with product and engineering on in-app surfaces, events, and triggers.
- Systems operator: you’ve owned a marketing automation platform including deliverability, consent, and data integrations, and can scope the engineering work to make a journey possible.
- Collaborative across functions: you work easily with CX, product, finance, and sales, and can run a program that touches four teams without owning any of them.
- Fluent with AI tooling (Claude, ChatGPT) for drafting, variant generation, and analysis.
- Bonus: a retention, adoption, or expansion program you built with a quantified lift against a holdout, or a lifecycle stack you rebuilt and left measurably healthier than you found it.

What do we like?

- Customer-obsessed, not channel-obsessed. Thinks in customer moments and outcomes first; email, push, and in-app are just the ways to get there.
- Data-first and honest about it. Wants the holdout, reads the denominator, and says so when a program didn’t work.
- Writes like a human. Keeps Cloaked’s warm, direct, non-fear-based voice even when the subject is scams, breaches, and renewals.
- Systems builder. Enjoys making the plumbing work: events, segments, consent, deliverability. Leaves the stack better than they found it.
- Comfortable on a small team. Owns outcomes that depend on CX, product, and sales without owning those teams.
- Bonus tooling: Customer.io or comparable, PostHog or comparable product analytics, SQL and a BI tool (Omni or comparable), in-app messaging and guidance tools (Appcues, Pendo), help-center and support tooling (Intercom), short-form video and screen-capture production (Loom, Descript), and light Figma for email and in-app layouts. Familiarity with the privacy / identity competitive set and B2B customer-marketing motions is a plus, as is being a Cloaked user with a clear point of view on the category.

## What we offer

Cloaked is a well-funded Series B startup based out of NYC.

Although we are a distributed team, the NYC team operates with a hybrid model. We have two floors of our building, with two state of the art kitchens packed with drinks, snacks and everything else you'd need to get through the day.

The Cloaked team has diverse interests and so we frequently embark on team outings and go out for socials!

## Compensation and Benefits

We offer above market rate pay and equity based off of the market's best commercially available data. Your compensation will be a combination of salary, bonus and equity.

For full-time US employees, we offer a comprehensive benefits package: medical, dental and vision with Cloaked covering the majority of employee premiums, company-paid basic life, and a 401(k) with company match.

We offer flexible work arrangements and the ability to work remotely as needed. Cloaked provides a home office stipend in addition to a new company laptop (and other tech depending on the role).

## Perks

🌴 Competitive PTO: PTO, floating holidays and sick days - and we push people to actually use them. We see time off as a preventative burnout measure, not a balance to hoard. 👶 Parental Leave: Paid leave for all new parents - birth, adoption, or foster placement - because the people building privacy deserve time with their families. 🤸 Monthly wellness & meals stipend: Used for any kind of physical, mental or emotional care you'd like to take for yourself, be it a gym membership, a meditation app, or time with a personal trainer - plus lunch and coffee during the workday. 🧠 Professional Growth: Opportunities for career development and personal growth are provided to all employees who seek to further their knowledge and capabilities through an unlimited professional development fund. Additionally team members are encouraged to regularly attend conferences and industry events. We are really excited about having you join our mission-driven team and help us build the future of online privacy!

## About Cloaked

## Company Overview
- **One-liner**: Cloaked offers an all-in-one consumer privacy platform that lets users generate disposable identities (emails, phone numbers, passwords, payment cards), remove their data from broker sites, block spam calls, and monitor for breaches – all backed by $1M identity theft insurance.
- **Entity Type**: Private (Series B)
- **Headquarters**: New York, USA (with an additional office in Lowell, Massachusetts)
- **Founded**: 2020
- **Founders**: Arjun Bhatnagar (CEO) and Abhijay Bhatnagar

## Core Business
- **Primary Industry**: Consumer privacy, identity protection, cybersecurity
- **Target Customers**: Initially B2C (individuals/families); expanding to B2B enterprise via a new employee privacy product
- **Mission**: "Take back control of your personal data" and "bring humanity to the internet" – making privacy the default, not a setting.

## Products & Services
- **Data Removal Engine**: Scans and removes personal information from 400+ people-search sites and data brokers; over 1 billion records cleaned for users.
- **Call Guard**: AI-powered spam and scam call screening; has processed 50+ million unwanted calls.
- **Cloaked Pay (Beta)**: Masked virtual payment cards that hide real financial details from merchants.
- **Email & Phone Aliases**: Generate unlimited masked emails and phone numbers with dedicated inboxes to protect real contact info.
- **VPN**: Encrypted private browsing.
- **Password Management**: Generate and store unique passwords and TOTP codes.
- **Dark Web & SSN Alerts**: 24/7 monitoring and alerts when personal data appears on the dark web.
- **Identity Theft Insurance**: Up to $1M coverage with 24/7 restoration support.

*All products are SaaS/consumer app delivered via mobile and web.*

## Market Standing
- **Valuation**: Not publicly disclosed. The company raised a $375M Series B round in March 2026, with an additional growth financing component from General Catalyst’s Customer Value Fund. Prior to that, Cloaked had raised ~$29M in earlier rounds.
- **Key Metrics**:
  - Total funding: ~$404M (including the latest round).
  - Paying customers: 350,000+ (10x revenue growth in 2025).
  - Protected identities: 10 million.
  - Data records removed: 1 billion+.
  - Employees: ~66–70 (up 61.4% YoY).
- **Notable Investors/Partners**: General Catalyst (lead), Liberty City Ventures (co-lead), Lux Capital, Human Capital, Marquee Ventures, Fifth Growth Fund, NFL Players Association, LG Technology Ventures, Assurant Ventures, DuckDuckGo.
- **Growth Signals**:
  - Expanded from consumer to enterprise market in March 2026.
  - Launched AI-powered call screening in 2025; processing 50M+ spam calls.
  - Plans to extend AI protection to text, email, and browsing, plus an autonomous AI agent for account security.

## Competitive Advantages
- **All-in-One Bundle**: Unlike point solutions (1Password, Proton, DuckDuckGo, etc.), Cloaked consolidates aliases, data removal, VPN, passwords, call screening, and insurance – reducing the need for multiple tools.
- **SOC 2 Compliant & End-to-End Encrypted**: Strong security posture and commitment to never storing sensitive personal information or selling data.
- **Financial Backing & Insurance**: $1M identity theft insurance provides tangible peace of mind.
- **AI‑First Approach**: Proactively screens calls, messages, and emails; developing an AI agent that can automatically respond to breaches.

## Strategic Focus
- **Enterprise Expansion**: Launching a B2B product that gives employees the same privacy protection (aliases, scam alerts) and gives CISOs aggregated risk dashboards.
- **AI‑powered Features**: Expanding AI detection to text, email, and browsing; testing an AI agent that can change passwords after a breach.
- **International Growth**: Operating in 7 countries (US, Canada, Pakistan, Brazil, Ukraine, UK, Germany) and actively hiring for global expansion.
- **Product Depth**: Continuing to evolve Cloaked Pay and adding more identity-management capabilities.

## Why Work Here
- **Mission‑Driven Culture**: Company values are centered on user privacy, autonomy, and “privacy without limits.” Employees have a direct impact on protecting people’s digital lives.
- **Hybrid Work Model**: Two primary office locations – New York, NY and Lowell, MA – with a hybrid schedule (typical time on-site varies by role). Some roles are listed as in-office or hybrid.
- **Fast‑Growing Team**: Headcount grew 61% year‑over‑year (from ~40 to 66). Open roles span product, engineering (fullstack, iOS, SRE), design, customer success, and finance.
- **Recent Roles (as of mid‑2026)**: Software Engineer, Staff iOS Engineer, Senior Product Designer, Product Manager (Payments & Cards, Engagement), Founding Account Executive, Customer Success Manager (Enterprise), Site Reliability Engineer, QA Automation Engineer, Senior Tech Recruiter, IT Generalist.
- **Perks**: Not explicitly listed, but the company offers a chance to shape a category‑defining privacy platform at an early stage, with strong financial backing and rapid user adoption.

## Sources
1. [cloaked.com](https://www.cloaked.com/)
2. [builtin.com/company/cloaked](https://builtin.com/company/cloaked)
3. [linkedin.com/company/cloaked-inc](https://www.linkedin.com/company/cloaked-inc)
4. [techcrunch.com/2026/03/19/consumer-focused-privacy-company-cloaked-raises-375m-as-it-expands-to-enterprise/](https://techcrunch.com/2026/03/19/consumer-focused-privacy-company-cloaked-raises-375m-as-it-expands-to-enterprise/)
5. [tracxn.com/d/companies/cloaked/__LHDWtGsvh1SlfBdWccGnqBx6mFAutZQ3ScUIp1tsQ6w](https://tracxn.com/d/companies/cloaked/__LHDWtGsvh1SlfBdWccGnqBx6mFAutZQ3ScUIp1tsQ6w)

## Other roles at Cloaked

- [Analytics Engineer, Semantic Layer](https://feeny.ai/job/analytics-engineer-semantic-layer-cloaked-new-york-fk4c0djdejr7) — New York, NY
- [Senior Product Marketing Manager, Product Narrative & Launches](https://feeny.ai/job/senior-product-marketing-manager-product-narrative-launches-cloaked-new-york-7j7z7tj1y7rx) — New York, NY
- [Senior Software Engineer, Voice AI](https://feeny.ai/job/senior-software-engineer-voice-ai-cloaked-new-york-5vcg45q0w46a) — New York, NY
- [Technical Chief of Staff](https://feeny.ai/job/technical-chief-of-staff-cloaked-new-york-tb21w4gxpzd4) — New York, NY
- [Senior Design Engineer](https://feeny.ai/job/senior-design-engineer-cloaked-new-york-jbf8s2yp3t3k) — New York, NY
- [Lead Brand Designer (Digital)](https://feeny.ai/job/lead-brand-designer-digital-cloaked-united-states-zrtykrvbp30k) — United States
- [Product Counsel AI and Financial Services](https://feeny.ai/job/product-counsel-ai-and-financial-services-cloaked-new-york-nhdvmxz8pt4w) — New York, NY
- [Support Engineer](https://feeny.ai/job/support-engineer-cloaked-new-york-mcea9s86z2h4) — New York, NY
- [Senior QA Engineer](https://feeny.ai/job/senior-qa-engineer-cloaked-new-york-nbdt3zww4c0v) — New York, NY
- [Executive Client Services & Founding Operations Lead](https://feeny.ai/job/executive-client-services-founding-operations-lead-cloaked-new-york-fxhvxtcvgmej) — New York, NY