---
title: 'Senior Product Operations Manager at EarnIn'
canonical: 'https://feeny.ai/job/senior-product-operations-manager-earnin-mountain-view-ggaczrw7nj5n'
type: 'job'
last_seen: '2026-10-18'
---

# Senior Product Operations Manager at EarnIn

- **Company:** EarnIn
- **Location:** Mountain View, CA
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.greenhouse.io/earnin/jobs/8261714

## Job description

## About EarnIn

As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.

We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.

## POSITION SUMMARY

As a Senior Operations and Strategy Manager, you’ll help bring our mission to life. You’ll shape business strategy and success from the ground up, covering customer insights, go-to-market, customer adoption, product, and operations. EarnIn is making AI-native work a core capability. It’s how we design, build, and ship, not an initiative. In this role, you’ll apply that to how the business runs.

You’ll operate like an early general manager: understanding business economics, defining strategy, and breaking big goals into work that gets done. As EarnIn adds business units, you may be placed where the need is greatest. You’ll influence and develop the strategies for how EarnIn becomes a market leader. That includes defining new bets, incubating 0-1 experiments, scoping partnership opportunities, and executing on initiatives that drive growth and adoption. You’ll be both a strategist and a builder, and you’ll employ everything in your toolkit to architect strategy, discover new insights, and drive execution. Agents and AI workflows you help put in place will run in production, so they need to be fast, safe, and durable. The people who depend on EarnIn to access their pay when it matters most are the reason this work matters.

The Mountain View base salary range for this full-time position is $153,000-$187,000, plus equity and benefits. We determine salary ranges by role, level, and location. This is a hybrid position in Mountain View that requires in-office work 2 days a week.

## What You'll Do

- Partner with the GMs to define the vision, then own and scale this opportunity with product, sales, operations, business development, finance, and other teams.
- Develop the roadmap and key proof points for B2B initiatives, and work with a small cross-functional team to bring the vision to life.
- Experiment quickly to drive go-to-market and customer adoption, then turn what you learn into scalable playbooks we use going forward.
- Identify where manual work in B2B go-to-market, adoption, and account operations can be replaced with agentic workflows, and partner with engineering to build them.
- Take AI pilots from experiment to production by turning what works into playbooks, templates, and reference implementations other teams can reuse.
- Take pilots that work and make them sustainable, so the next team can run them without starting over.
- Work with business development, sales, and account management on pitch decks and sales content that create new business opportunities.
- Create innovative solutions that drive growth and operational excellence, and implement product testing and roll-outs on the ground. Look at each step of how the B2B business operates and ask: why isn’t an agent doing this?
- Establish and monitor performance metrics, and make results visible and trustworthy.
- Provide regular updates and reports to senior leadership, including the executive team, and build consensus to get new work done.

What We're Looking For:

- Bachelor’s degree required. MBA or Master’s degree is a plus.
- 4+ years of experience in Strategy and Operations, Consulting, Customer Success, Sales, Business Development, and/or Partnerships. Experience in startups, lean business units, or product incubation teams, where you owned work end to end with limited support, is advantageous.
- Hands-on experience using AI tools or agentic workflows to automate or improve business operations, such as GTM, sales, or customer success work
- A curious, sharp, first-principles thinker who is both a strategist and a builder, comfortable with ambiguity, and energized by solving hard problems
- Experience leading cross-functional projects and hitting goals, including influencing and building alignment up to the executive level
- Comfort speaking directly with customers and partners, working with product and engineering, and managing revenue and costs
- Experience taking a pilot or experiment to a repeatable process other teams actually use
- Very strong verbal and written communication, and equal comfort interfacing internally and externally
- Strong data retrieval, analytics, and presentation skills, and comfort using data to drive decisions
- Enthusiasm for test and learn, no fear of failure, and demonstrated success in the face of roadblocks and limited resources
- A high degree of ownership, with curiosity across finance, marketing, and operations rather than staying in one lane

You'll Stand Out If You Have:

- SQL experience
- 0-1 experience in fintech products
- Experience in fintech or regulated, security-sensitive environments
- Experience with AI governance in a regulated environment

#LI-Hybrid At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant.

EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.

## About EarnIn

## Company Overview
- **One-liner**: EarnIn is a financial technology company that pioneered earned wage access, allowing people to access their pay as they earn it without mandatory fees, interest, or credit checks.
- **Entity Type**: Private (Series C, $415.1M total funding)
- **Headquarters**: Mountain View, California, United States
- **Founded**: 2012 (launched app in May 2014)
- **Founders**: Ram Palaniappan (CEO)

## Core Business
- **Primary industry**: Financial Services / Fintech (Earned Wage Access)
- **Target customers**: B2C (individuals living paycheck to paycheck) and B2B (employers via payroll integration)
- **Mission**: To make financial momentum accessible to everyone

## Products & Services
- **EarnIn Cash (formerly EarnIn)**: The core product allowing users to access up to $750 per pay period of their earned wages instantly, with no mandatory fees, no interest, and no credit check. Transfers typically take 1–2 business days, with an option for expedited transfers for a small fee.
- **Balance Shield**: An alert system that notifies users when their bank account balance is low, helping them avoid overdraft fees.
- **Credit Monitoring**: Free credit report monitoring service, launched as the first EWA provider to offer this.
- **Live Pay**: A real-time payroll integration product that allows employees to access wages as they are earned, directly through their employer.
- **EarnIn Payroll**: A B2B payroll service offering earned wage access as an employer benefit.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: $415.1M in total funding; $85M annual revenue (LinkedIn estimate)
- **Notable Investors**: Andreessen Horowitz, Matrix Partners, DST Global, Spark Capital, Ribbit Capital, Felicis, Mitsubishi UFJ Financial Group
- **Growth Signals**: 463 employees (+17.5% YoY), operates in 14 countries, 202,933 LinkedIn followers (+9.5% YoY), winner of Inc. Magazine's 2023 Best In Business Award in Economic/Financial Equity

## Competitive Advantages
- **First-mover in EWA**: One of the earliest pioneers of earned wage access, giving them brand recognition and regulatory experience.
- **No mandatory fees model**: Differentiates from payday lenders and other fintechs by not charging interest, mandatory fees, or requiring credit checks.
- **Strong investor backing**: Backed by top-tier VCs (Andreessen Horowitz, Matrix, DST, Spark Capital) and a recent $75M debt facility from Mitsubishi UFJ Financial Group, signaling financial stability.
- **Healthy core business**: Described as having a "very healthy core business with a tremendous runway" by leadership.
- **Multi-product ecosystem**: Expanded beyond EWA into credit monitoring, savings, bill reminders, and payroll services, creating a sticky user base.

## Strategic Focus
- **International expansion**: Operating in 14 countries with engineering hubs in Mexico City, Bangalore, Vancouver, and Bangkok.
- **AI and Machine Learning**: Actively hiring for Head of Machine Learning, AI Builder, and Gen AI Software Engineer roles, indicating a push toward AI-powered financial products.
- **B2B growth**: Expanding EarnIn Payroll and Live Pay as employer-integrated solutions to drive enterprise adoption.
- **Product diversification**: Moving beyond core EWA into credit monitoring, savings tools, and broader financial wellness.

## Why Work Here
- **Culture**: Values include "Customer First," "Collaborative," "Creating Impact," and "Inventive." Strong emphasis on diversity and belonging with 6 active Employee Resource Groups (ERGs).
- **Work model**: Remote and hybrid teams across 14 countries, with hubs in Mountain View (HQ), Mexico City, Bangalore, Vancouver, and Bangkok.
- **Benefits**: Competitive medical/dental/vision, 401(K) and FSA plans, generous PTO, wellness funds, parental and caregiver leave, annual stipend for education and training, mentoring program.
- **Engineering culture**: Described as having "world-class talent" with a focus on building products that deliver real-time financial flexibility. Strong technical team with roles spanning ML, AI, DevOps, mobile, and platform engineering.
- **Growth trajectory**: 17.5% YoY headcount growth, operating in 14 countries, with a "very healthy core business" and "tremendous runway" according to leadership.
- **Employer rating**: 4.2/5 on LinkedIn, with compensation rated 4.3/5.

## Sources
1. [earnin.com](https://www.earnin.com/)
2. [earnin.com/careers](https://www.earnin.com/careers)
3. [boards.greenhouse.io/earnin](https://boards.greenhouse.io/earnin)
4. [linkedin.com/company/earnin](https://www.linkedin.com/company/earnin)
5. [earnin.com/press](https://www.earnin.com/press)

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