---
title: 'Senior Product Operations Manager (Fintech) at Highbeam'
canonical: 'https://feeny.ai/job/senior-product-operations-manager-fintech-highbeam-new-york-h6st9rtx002d'
type: 'job'
last_seen: '2026-11-03'
---

# Senior Product Operations Manager (Fintech) at Highbeam

- **Company:** Highbeam
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-05-14
- **Last confirmed live:** 2026-11-03
- **Apply:** https://jobs.ashbyhq.com/highbeam/4abf1284-34f7-43eb-bfcb-c7350f54b901

## Job description

Highbeam is building the future of business banking and cash management. Our platform combines AI agents, automated financial workflows, and integrated financial products that save brands time and money. Customers have generated billions in sales and include well-known brands such as [Cuts](https://www.cutsclothing.com/), [Tushy](https://hellotushy.com/), [Rocco](https://roccofridge.com), [Sabah](https://www.sabah.am/), [Still Here](https://www.stillhere.nyc/), [Alice Mushrooms](https://alicemushrooms.com/), [Original Grain](https://www.originalgrain.com/), [birddogs](https://www.birddogs.com/), and more. Our team includes alumni of Shopify, Square, Toast, Rippling, and McKinsey. We’ve raised $42M in equity from Acrew, FirstMark, Mayfield, and Two Sigma Ventures.

## About this role

We're hiring a Senior Product Operations Manager to run the operational side of Highbeam's financial products: our banking, card, and payments partners, the compliance obligations that come with them, and the operational readiness of every product we launch. Product managers own what we build and why. You own making it run: keeping partners on schedule, turning compliance requirements into product and process, and making sure each new product has its risk, support, and reporting operations in place on day one. The bar is partner programs that ship when we say they will and stay in good standing, without leadership getting pulled into day-to-day partner and compliance work. This role is based in our NoHo, NYC office or Toronto office.

## What you'll do

- Own day-to-day relationships with our bank, card, and payments partners: timelines, open questions, redlines, and escalations. You and the PM run new partnerships together
- Hold partners accountable to their timelines, and escalate internally when something is stuck
- Review new partner programs and agreements for compliance: what they require, how that maps to our existing policies, and what has to change (reporting obligations, covenants, KYB/KYC requirements)
- Work with our compliance officer and outside specialists to turn policies into product and process, then drive the resulting changes with product and engineering
- Get new products ready to operate before launch: risk processes, support operations, partner reporting, and runbooks
- Work across all of our PMs and partners, since one partner often supports several products and one product often depends on several partners
- Coordinate audit and certification work (SOC2, PCI, BSA/AML) with external auditors and contractors
- Lead incident response with partners when money movement breaks
- Work with the leadership and provide them with clear, trusted status on every partner program

Example projects

- KYB/KYC and compliance requirements as we expand into global banking
- Pay-by-card: BPSP registration and card network processes, Amex acceptance, and international payments
- Operational setup for our treasury and money market products
- Bringing wire callbacks in-house and standing up the support team to handle them
- Compliance, reporting, and covenant management with our capital partners
- Launching a metal card with a card manufacturer

Net impact

- Partner programs ship on the dates we commit to
- PMs spend their time building product, not chasing partners
- Leadership is no longer pulled into partner and compliance coordination
- Every product launches with risk, support, and reporting operations in place
- Highbeam adds partners and products without adding compliance risk

## Qualifications

- 4+ years in product operations, partner or program management, or fintech operations at a fintech, BaaS provider, bank, or payments company
- Hands-on experience with sponsor banks, card networks, or payments vendors: onboarding, diligence, program requirements, and ongoing oversight
- Working knowledge of KYB/KYC, BSA/AML, card network rules, SOC2, and PCI; you can read a program agreement or policy and explain what it means for the product
- Familiar with the fintech stack (flow of funds, payment rails, card issuing and acceptance) to lead partner calls and brief PMs and engineers afterward
- Relentless follow-through across many workstreams at once
- Strong written communication
- Comfortable with AI tools to speed up coordination and documentation
- Bonus: experience standing up support or risk operations for a new financial product
- Bonus: technical background

You'll thrive at Highbeam if...

- You love working in-person with a high-performing team
- You enjoy working in an idea-meritocratic, low-ego environment
- You are proactive and self-directed, and you excel in ambiguous, fast moving environments
- You care about delivering a polished customer experience
- Bonus: You have experience working in fintech, AI or early-stage startups

## What we offer

- Competitive salary and meaningful equity
- Comprehensive health & benefits package
- Generous PTO
- $1K/year stipend to purchase our customers' products
- $100/mo wellness stipend
- Yearly offsite—last year we went to Mexico City!
- In-office perks: Commute covered and $20/day lunch stipend
- Great location: Our NYC office is in NoHo, a short walk from the A,C,E · B,D,F,M · N,Q,R,W · 1 · 6 trains. Our Toronto office is downtown near St. Andrew Station.

## About Highbeam

## Company Overview
- **One-liner**: Highbeam provides an all-in-one banking and financial operations platform specifically built for ecommerce and omni-channel consumer brands.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, United States
- **Founded**: 2021
- **Founders**: Samir Shergill (Co-founder & CEO) and Gautam Gupta (Co-founder)

## Core Business
- **Primary Industry**: Fintech / Banking-as-a-Service for Ecommerce
- **Target Customers**: B2B, specifically ecommerce and omni-channel consumer brands (typically those with over $5M in annual sales).
- **Mission Statement**: "To make entrepreneurship profitable" by partnering with founders to put them on the path to financial freedom through exceptional cash management.

## Products & Services
- **Highbeam Banking**: A business checking and savings account with up to 3.29% APY and $3M in FDIC insurance coverage through Thread Bank.
- **Highbeam Cards**: Virtual and physical cards offering up to 2% cash back on ad spend and 1% on all other purchases.
- **Highbeam Capital**: A flexible line of credit and cash advances tailored to ecommerce brands, with transparent rates.
- **Highbeam Bill Pay**: Integrated bill payment services to lower costs, boost security, and automate vendor payments.
- **Highbeam Intelligence**: AI-powered finance agents that automate scenario planning, treasury management, bookkeeping, and reporting.
- **Spend Management**: Real-time spend monitoring and insights through a centralized dashboard.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Total Funding**: $47M raised.
- **Latest Funding Round**: Series A ($30M raised approximately 10 months ago).
- **Notable Investors**: FirstMark Capital, Mayfield, Deviation Capital, Acrew Capital, Vesey Ventures, and 7 others.
- **Growth Signals**: The company has processed over **$1B in transaction volume** and has a team of **200+ employees**. It is trusted by hundreds of consumer brands.

## Competitive Advantages
- **All-in-One Platform**: Consolidates 7-10 different finance tools (banking, capital, cards, bill pay, intelligence) into a single, intuitive platform, saving time and money for brand founders.
- **AI-Powered Finance Agents**: "Highbeam Intelligence" automates complex financial tasks like scenario analysis and treasury management, acting as an always-on finance team.
- **High FDIC Coverage**: Offers up to $3M in FDIC insurance, providing significant peace of mind for brands holding large cash reserves.
- **Founder Community**: Provides access to a network of high-growth brands and preferred vendors, adding a community-driven value beyond just financial services.

## Strategic Focus
- Deepening its platform for omni-channel brands by integrating more deeply with ecommerce ecosystems.
- Expanding its AI capabilities to further automate financial operations for its customers.
- Scaling its capital offerings to provide more flexible and accessible financing to its user base.

## Why Work Here
- **High-Growth Environment**: As a well-funded Series A company processing over $1B in volume, Highbeam is in a rapid scaling phase, offering significant career growth opportunities.
- **Mission-Driven Team**: The company is focused on solving a real pain point for entrepreneurs, making the work impactful and meaningful.
- **Strong Founding Team**: Leadership includes experienced operators from AppNexus (acquired by AT&T), McKinsey, Microsoft, Shopify, Venmo, and Alloy.
- **Location**: Based in New York, NY (510 LaGuardia Place, Floor 2, New York, NY 10012).
- **Work Policy**: Not explicitly stated on the careers page, but as a modern fintech, a hybrid or flexible remote policy is common in the industry.

## Sources
1. [highbeam.com](https://www.highbeam.com/)
2. [highbeam.com/about](https://www.highbeam.com/about)
3. [cbinsights.com](https://www.cbinsights.com/company/highbeam)
4. [linkedin.com](https://www.linkedin.com/company/highbeam-co)
5. [jobs.ashbyhq.com/highbeam](https://jobs.ashbyhq.com/highbeam)

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