--- title: 'Senior Product Operations Specialist at Mercury' canonical: 'https://feeny.ai/job/senior-product-operations-specialist-mercury-san-francisco-ca-new-york-ny-q51kjf9dge66' type: 'job' last_seen: '2026-09-13' --- # Senior Product Operations Specialist at Mercury - **Company:** Mercury - **Location:** San Francisco CA New York NY Portland OR OR Within Canada OR, United States - **Compensation:** $110k–$152k - **Work type:** remote - **Posted:** 2026-08-07 - **Last confirmed live:** 2026-09-13 - **Apply:** https://job-boards.greenhouse.io/mercury/jobs/6138978004 ## Job description Every great show has a stage manager: the person backstage calling every cue so the audience experiences only the performance. Product Operations plays that role for Mercury's product organization—building the operating systems, programs, and rhythms that let product teams spend less time navigating process and more time building radically different banking*. We're looking for a Senior Product Operations Specialist to help scale the way Mercury builds products. You'll own some of our highest-impact operating programs—from launches and onboarding to product culture and organizational planning—while continually improving how they work as the company grows. You'll partner closely with the Product Operations Manager and Product leadership to translate strategic direction into durable operating systems. Sometimes that means designing a new program from scratch. Other times it means taking something that's already working and making it dramatically better. You'll combine program leadership, operational judgment, and strong cross-functional relationships to ensure our product organization operates with clarity, consistency, and speed. This is a role for someone who loves building leverage. Someone who sees operations not as administration, but as product design applied to how teams work. Key Responsibilities: - Own Mercury's Product Launch Program: Own Mercury's launch operating model, ensuring launches move through review with clear ownership, strong cross-functional coordination, and high quality. Continuously improve launch workflows, review processes, and retrospectives as Mercury scales. - Lead the New Grad PM Rotational Program: Own Mercury's rotational program for early-career Product Managers. Coordinate rotations, partner with managers and leadership, and evolve the program to deliver an exceptional development experience. - Build and Own PM Onboarding: Own the onboarding experience for new Product Managers, helping new hires ramp quickly through thoughtful programming, documentation, and peer connections. Continuously improve the experience based on feedback and organizational needs. - Drive Product Culture programming: Design and operate programs that strengthen Mercury's product culture, from internal rituals to external events and thought leadership. Partner across Product, Design, Communications, Recruiting, and People to create experiences that scale with the organization. - Drive Cross-Functional Programs: Lead complex, cross-functional initiatives across Product, Engineering, Design, Communications, Recruiting, and People. Create clarity, build alignment, and keep programs moving with momentum. The ideal candidate for the role has: - 3–5 years of experience in Product Operations, Program Management, Business Operations, Chief of Staff, Consulting, or a similar cross-functional role, ideally supporting product or engineering organizations in a high-growth technology company. - A track record of owning cross-functional programs from concept through execution, balancing strategic thinking with exceptional operational follow-through. - Strong systems thinking. You naturally look beyond individual projects to design repeatable operating mechanisms that help organizations scale. - An instinct to improve rather than maintain. You don't simply inherit programs—you evolve them. You notice friction others have accepted and proactively make things simpler, faster, and more effective. - Excellent judgment and comfort operating in ambiguity. You can take a high-level objective and translate it into a clear plan, making thoughtful decisions where direction doesn't yet exist. - Strong organizational skills and attention to detail, with the ability to manage multiple concurrent initiatives while maintaining a consistently high bar for quality. - A product mindset. You approach internal operations the same way great product teams approach customer products—understanding user needs, measuring outcomes, iterating quickly, and continuously improving the experience. - A bias toward action paired with sound judgment. You know when speed matters, when quality matters, and how to balance both in a fast-moving environment. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. *Mercury is a fintech company, [not an FDIC-insured bank](https://mercury.com/how-mercury-works). Banking services provided through Choice Financial Group and Column N.A., Members FDIC. ## #LI-RQ1 Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $121,700—$152,100 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $109,500—$136,900 USD Canadian employees (any location): $115,000—$143,700 CAD ## About Mercury ## Company Overview - **One-liner**: Mercury provides banking and financial workflow solutions for startups and ambitious companies. - **Entity Type**: Private (venture-backed) - **Headquarters**: San Francisco, California, USA (offices also in New York, NY and Portland, OR) - **Founded**: Not publicly available - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Fintech, Business Banking, Financial Operations - **Target customers**: B2B – primarily startups and growing companies - **Mission or purpose statement**: “Transformative banking for ambitious entrepreneurs” – making banking better and simplifying financial operations so businesses can focus on growth. ## Products & Services - **Mercury Banking**: A powerful business bank account (checking, savings, debit and credit cards) that serves as the nucleus of financial operations. (Service) - **Bill Pay & Spend Management**: Tools to pay bills, send invoices, monitor spending, and understand cash flow – all from one platform. (SaaS/Service) - **Financial Operations Platform**: Integrates payments, invoices, bill pay, cash flow monitoring, and spend management into a single dashboard. (SaaS) ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Over 200,000 startups use Mercury; employees count exceeded 1,000 (950+ as of one source, 919 U.S.-based employees reported by Great Place to Work). - **Notable Investors/Partners**: Backed by top-tier venture capitalists (specific names not disclosed in available sources). Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust (Members FDIC). - **Growth Signals**: - Within days of Silicon Valley Bank’s failure (March 2023), Mercury picked up more than $2 billion in deposits and retained 92% of those customers six months later. - Recognized on Fortune’s Best Medium Workplaces 2023 (ranked 16th), Forbes Fintech 50, and Fast Company’s Most Innovative. - 96% of employees say Mercury is a great place to work (Great Place to Work certified). ## Competitive Advantages - **All-in-One Financial Hub**: Combines banking, payments, bill pay, and spend management in one platform, reducing the need for multiple tools. - **Startup-First Design**: Built specifically for high-growth companies, with features that scale from early stage to established enterprise. - **High Customer Retention**: Proven stickiness after the SVB crisis demonstrates strong trust and product-market fit. - **Top-Tier Backing and Recognition**: Endorsed by leading investors and media, reinforcing credibility. ## Strategic Focus - **Product Expansion**: Continuing to build out financial workflows (bill pay, spend management) to become the single source of truth for business finance. - **AI Integration**: Hiring for roles like Senior Machine Learning Operations Engineer, AI Engineering, and Model Risk Manager – indicating a push to embed AI/ML into products and internal processes. - **Remote-First Talent**: Embracing a remote-first culture with physical offices in SF, NY, Portland, and hiring across the US and Canada. ## Why Work Here - **Culture & Values**: Emphasizes “build relentlessly,” “think actively,” “be super helpful,” and “act with humility.” Employees report a strong sense of purpose and collaboration. - **Remote & Hybrid Flexibility**: Remote-first with optional in-office hubs. Open roles are listed as “Any office or remote” in the US and Canada. - **Benefits Package**: - Health, dental, vision insurance - 12+ weeks paid parental leave - $600 custom work-from-home equipment setup - Annual $1,000 learning & development budget - Paid 6-week sabbatical after 5 years - Weekly $100 food budget - Monthly $100 wellness budget - Monthly $50 cellphone reimbursement - Unlimited vacation (with mandatory minimum) - 401(k) matching up to 4% of base salary - Inclusive fertility and family-forming benefits (Carrot Fertility) - Pet-friendly offices with free lunch, snacks, and beverages - **Growth Opportunities**: 950+ employees (as of one source) and growing; strong commitment to career development and high-impact work. - **Diversity & Inclusion**: Stated priority to embrace every individual and provide tools for great work. ## Sources 1. [mercury.com/jobs](https://mercury.com/jobs) – Benefits, culture, open roles 2. [mercury.com/about](https://mercury.com/about) – Company overview, values, press mentions, Forbes quote 3. [job-boards.greenhouse.io/mercury](https://job-boards.greenhouse.io/mercury) – Current job listings 4. [linkedin.com/company/mercuryhq/jobs](https://www.linkedin.com/company/mercuryhq/jobs) – LinkedIn jobs page 5. [greatplacetowork.com/certified-company/7025113](https://www.greatplacetowork.com/certified-company/7025113) – Employee satisfaction certification, headcount ## Other roles at Mercury - [Senior Customer Support Systems Administrator](https://feeny.ai/job/senior-customer-support-systems-administrator-mercury-san-francisco-ca-new-york-5khhdtr2jp1x) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [AML Investigator III](https://feeny.ai/job/aml-investigator-iii-mercury-san-francisco-ca-new-york-ny-portland-or-or-within-mp5j7my27qy8) — San Francisco CA New York NY Portland OR OR Within, United States - [Senior Technical Program Manager - Credit & Lending](https://feeny.ai/job/senior-technical-program-manager-credit-lending-mercury-san-francisco-ca-new-dphrdn3s6r9t) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Head of Product - Business Banking](https://feeny.ai/job/head-of-product-business-banking-mercury-san-francisco-ca-new-york-ny-portland-2vv7rm0tck8n) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Head of Product - Personal Banking](https://feeny.ai/job/head-of-product-personal-banking-mercury-san-francisco-ca-new-york-ny-portland-7wnvk7zsrc9v) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Senior Machine Learning Operations Engineer](https://feeny.ai/job/senior-machine-learning-operations-engineer-mercury-san-francisco-ca-new-york-cxtq8c1pd26m) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Senior Financial Data Reconciliation Analyst](https://feeny.ai/job/senior-financial-data-reconciliation-analyst-mercury-san-francisco-ca-new-york-k3x8zfg3b4h7) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-mercury-san-francisco-ca-new-york-ny-portland-hnbbzydtvh5x) — San Francisco CA New York NY Portland OR OR Within, United States - [Senior Software Engineer - SRE](https://feeny.ai/job/senior-software-engineer-sre-mercury-san-francisco-ca-new-york-ny-portland-or-c3x35h94p5a7) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States - [Senior Software Engineer - Investments](https://feeny.ai/job/senior-software-engineer-investments-mercury-san-francisco-ca-new-york-ny-4gep3atcj5a6) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States