---
title: 'Senior Product Specialist - Implementation/Onboarding at Zenoti'
canonical: 'https://feeny.ai/job/senior-product-specialist-implementation-onboarding-zenoti-seattle-washington-wc7f60ve9ayd'
type: 'job'
last_seen: '2026-09-10'
---

# Senior Product Specialist - Implementation/Onboarding at Zenoti

- **Company:** Zenoti
- **Location:** Seattle Washington, United States
- **Compensation:** $95k–$110k
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/zenoti/jobs/7768938003

## Job description

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

What will I be doing?

- Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
- Drive demos, walk-through and solution reviews with customers.
- Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
- Configure Zenoti to meet customer business scenarios
- Identify risks based on current product capabilities; define and implement mitigation plans
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction
- In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
- Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
- To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
- Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
- Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

What skills do I need?

- 6-9 years of experience in Implementation and support of Enterprise products
- Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
- Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
- Ability to manage and work across multiple projects.
- Strong ability to demo/train and deliver excellent customer presentations.
- Strong logical, analytical and problem-solving skills
- Open to travel on short notice to customer locations when required
- Good to have knowledge of Web Design using HTML, JavaScript
- Good understanding of MS Office, JIRA, Basecamp applications
- Ability to learn new skills and operate in a fast-paced and changing environment.
- Experience in the wellness/spa industry a plus.
- Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.

Zenoti Pay Range $95,000—$110,000 USD

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

## About Zenoti

## Company Overview
- **One-liner**: Zenoti provides an all-in-one, AI-powered cloud platform for managing operations, marketing, and customer experience in the beauty, wellness, and fitness industries.
- **Entity Type**: Private (funded; Series not specified, but last known valuation $1.5B in 2021)
- **Headquarters**: Bellevue, Washington, USA (Seattle area) with major offices in Hyderabad, India
- **Founded**: 2010
- **Founders**: Sudheer Koneru and Dheeraj Koneru

## Core Business
- **Primary industries**: Beauty and wellness (salons, spas, medspas), fitness centers, and now expanding into gyms.
- **Target customers**: B2B – small-to-large chains, single-location businesses, enterprise multi-location brands (30,000+ businesses across 50+ countries).
- **Mission / purpose**: “Help our Spa, Salon, Medspa and Fitness owners feel good – so their customers feel GREAT.”

## Products & Services
- **Zenoti OS**: The core cloud-based platform integrating booking, POS, CRM, payroll, inventory, marketing, online booking, and sales. Designed for reliability and scale with a 99.9% uptime SLA.
- **AI Workforce**: A suite of AI agents deployed to automate front-office and back-office tasks: AI Receptionist (handles phone calls), Concierge, Lead Manager, Marketer, Scribe, and Dispute Manager.
- **Zeenie**: An AI assistant that automates tasks, generates reports, finds information, and creates marketing content.
- **Predictive analytics / Core ML models**: Slot prediction, demand forecasting, and customer insight tools built on aggregated data from 30,000+ businesses.

## Market Standing
- **Valuation**: $1.5 billion (2021) – [GeekWire article](#)
- **Key Metric**: Annual revenue grew nearly 40% in 2024; company is profitable – [GeekWire article](#)
- **Notable Investors / Partners**: Advent International, TPG, Tiger Global, Steadview Partners, Norwest Venture Partners, Accel Partners (total funding $330M) – [GeekWire article](#)
- **Growth Signals**: Expansion into fitness/gym sector; new executive hires (CFO Sean Blitchok, CCO Steve Hudek, SVP Marketing Doug Sechrist, President/COO Neal Singh); Deloitte Fast 500 revenue growth recognition in 2024 – [GeekWire article](#), [About page](#)

## Competitive Advantages
- **Comprehensive data + AI integration**: Zenoti OS tightly couples end-to-end workflows with rich cross-customer data, allowing AI agents to be highly effective – a moat competitors lack.
- **Industry-specific, cloud-native**: Built from the ground up for beauty/wellness, not a generic ERP; proven with 30,000+ businesses and 50+ countries.
- **High adoption and reliability**: 98% staff adoption within first week of training; 99.9% uptime SLA.
- **Profitable growth**: Unlike many SaaS peers, Zenoti is profitable while still growing rapidly, indicating strong unit economics.

## Strategic Focus
- **AI automation as a growth lever**: Deploying conversational AI (receptionist, lead management) and predictive analytics to help customers increase revenue and efficiency.
- **Adjacent market expansion**: Targeting fitness centers and gyms with a similar enterprise-grade solution.
- **Potential IPO readiness**: CEO stated the company is “capable of going public” but is currently focused on growth and M&A opportunities – [GeekWire article](#)
- **Continued platform investment**: Hiring heavily in product management (Payments, AI Workflows, APIs) and customer success – [Greenhouse job board](#)

## Why Work Here
- **Culture**: Values include transparency, bold action, continuous learning, and “Hold Nothing Back.” Emphasis on diversity, equity, and inclusion with employee resource groups and community partnerships – [Careers page](#).
- **Growth opportunities**: Structured learning, internal mobility, and scaling fast – “your career will too.” Recognition programs and global team collaboration.
- **Work environment**: Cross-functional teams across time zones; offices in Hyderabad, Bellevue, and other global locations. Flexible and remote-friendly work style (implied by distributed teams).
- **Impact**: Work on a platform that powers the world’s best beauty and wellness brands, with a direct impact on customers’ bottom lines. The Zenoti Foundation supports education, wellness, and sustainability.
- **Recognition**: Gold and Silver cybersecurity innovation awards; G2 High Performer ratings – [About page](#)

## Sources
1. [Zenoti.com – AI Workforce and platform overview](https://www.zenoti.com/)
2. [Zenoti Careers page – Culture, DEI, values](https://www.zenoti.com/company/careers)
3. [Greenhouse job board – Open roles and locations](http://job-boards.greenhouse.io/zenoti)
4. [Zenoti About page – Story, awards, global footprint](https://zenoti.com/company/about-us)
5. [GeekWire – AI expansion, funding, revenue, fitness push](https://www.geekwire.com/2025/zenoti-bets-big-on-ai-as-profitable-software-maker-expands-beyond-beauty-sector-and-into-gyms/)

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