---
title: 'Senior Production Operations Engineer at PlayStation Global'
canonical: 'https://feeny.ai/job/senior-production-operations-engineer-playstation-global-united-states-san-diego-r378y9bdq44p'
type: 'job'
last_seen: '2026-09-12'
---

# Senior Production Operations Engineer at PlayStation Global

- **Company:** PlayStation Global
- **Location:** United States San Diego, CA
- **Compensation:** $172k–$258k
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/sonyinteractiveentertainmentglobal/jobs/6141158004

## Job description

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

As a member of the Production Operations Engineering team within the platform technology group, you will help keep key user experiences on the platform available, resilient and high performing across time zones and critical business periods, while continually enabling our service teams to deliver new and exciting products and technical features. The team is trusted to respond when production services need support, including through rotational on-call, incident response and urgent operational escalations. You will be empowered to drive and lead technical initiatives, helping identify and proactively drive improvements in process, technology and production operations supporting millions of users.

This senior individual contributor role operates at P4 scope: highly independent, hands-on, influential across partner teams, and accountable for meaningful production operations capabilities. The ideal candidate brings deep production experience, strong automation instincts, modern cloud/container operations expertise, and curiosity for using AI-assisted engineering workflows to improve operational quality and delivery speed.

Responsibilities:

- Own application operations and production support for internal and public-facing services in AWS and container environments, with focus on availability, resiliency, scalability, performance and security.
- Drive production readiness for new services and features, including provisioning, automation, monitoring, alerting, dashboards, runbooks, rollback planning and operational acceptance criteria.
- Build scripts, tools and repeatable workflows that reduce toil, improve incident response, and standardize operational practices across the environment.
- Improve observability and event correlation across the platform using actionable service health signals, dashboards, alerts and incident workflows that reduce MTTD and MTTR.
- Support and improve incident management practices using tools such as Slack, JIRA, ServiceNow, BigPanda and related escalation/notification systems.
- Partner with SRE, data services, CI/CD, service engineering, platform hosting and product teams to improve end-to-end reliability and operational readiness.
- Drive performance, capacity and cost optimization for services using AWS, Kubernetes, EKS/UKS, autoscaling and related cloud patterns.
- Use AI-assisted and agentic engineering tools, such as Codex, Claude, Cursor or similar, to accelerate development, operational automation and production-signal analysis where appropriate.
- Provide rotational on-call support, lead incident triage/mitigation, and document post-incident reviews with corrective actions and prevention opportunities.

Key Qualifications:

- Senior hands-on engineer equally comfortable with software development, systems engineering and production operations.
- Proven ability to operate distributed services at scale while automating toil, improving processes and raising production readiness standards.
- Strong troubleshooting depth across user experience, application runtime, Linux, infrastructure, cloud, Kubernetes/EKS/UKS and network layers.
- Highly independent technical leader who uses sound judgment, mentors less experienced engineers and drives follow-through during incidents.

Required Skills:

- Distributed service operations, Unix/Linux systems internals, networking, TCP/IP, HTTP/HTTPS, DNS, load balancing and API troubleshooting.
- AWS service operations, including ALB, Route 53, API Gateway, Lambda, RDS, DynamoDB, ElastiCache and Java/API services.
- Containers and orchestration, including Docker, Kubernetes, EKS/UKS and Fargate.
- Automation and software development in Python, Go or Java; source control and configuration management using GitHub/Git, Ansible, Chef or similar.
- Infrastructure as Code and CI/CD using Terraform, CloudFormation, Jenkins, Spinnaker or comparable tooling.
- Observability, incident management and collaboration tooling such as Datadog, CloudWatch, Splunk, Grafana, BigPanda, Slack, JIRA and ServiceNow.
- Strong communication skills with the ability to adjust messaging by audience, translate complex technical issues for cross-functional business partners, and articulate both technical detail and customer/business impact.
- Data reporting, analytics or operational data platforms such as SQL, MySQL, Oracle, Snowflake or big data systems.
- AI-assisted development or agentic engineering workflow experience using tools such as Codex, Claude, Cursor or similar.

Experience:

- BS degree or equivalent in Computer Science, Software Engineering or related technical area,
- 5+ years operating and supporting services in production environments at scale.
- 3+ years AWS Cloud experience deploying, tuning and operating Java/API services.
- Hands-on incident management experience, including on-call, incident coordination, stakeholder communications, RCA and corrective-action tracking.
- Payment processing, commerce, entitlement, wallet, fraud or financial systems experience is a plus.

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click [here](https://careers.playstation.com/benefits) to learn more.

The estimated base pay range for this role is listed below. $172,100—$258,100 USD

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our [Candidate Privacy Notice](https://www.playstation.com/legal/careers-privacy-notice/) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

## About PlayStation Global

## Company Overview
- **One-liner**: Sony Interactive Entertainment (SIE) is the global leader in interactive entertainment behind the PlayStation brand, delivering generation-defining hardware, pioneering network services, and award-winning games.
- **Entity Type**: Private (wholly owned subsidiary of Sony Group Corporation)
- **Headquarters**: San Mateo, California, USA (with global functions in London, United Kingdom, and Tokyo, Japan)
- **Founded**: 1994 (with the launch of the original PlayStation in Japan)
- **Founders**: Not publicly available as a single founder; the PlayStation brand was created by Sony Corporation

## Core Business
- **Primary industry**: Gaming & Interactive Entertainment
- **Target customers**: B2C (gamers and consumers worldwide), B2B (game developers, publishers, and partners)
- **Mission or purpose statement**: "To be the best place to play" – pushing the boundaries of play and inspiring remarkable experiences for players everywhere.

## Products & Services
- **PlayStation 5 (PS5)**: Flagship home video game console, including PS5 Pro model, with cutting-edge hardware and immersive gaming experiences.
- **PlayStation Network (PSN)**: Online service platform enabling multiplayer, digital storefront, and social features.
- **PlayStation Plus**: Subscription service offering online multiplayer, monthly games, and cloud storage.
- **PlayStation VR2**: Next-generation virtual reality headset for PS5.
- **PlayStation Studios**: A collective of first-party game development studios producing iconic franchises (The Last of Us, God of War, Horizon, Spider-Man, etc.).
- **PlayStation Accessories**: Controllers (DualSense), headsets, and other peripherals.
- **PlayStation Store**: Digital marketplace for games, add-ons, and media.
- **PlayStation 5 Console & Games**: Hardware and software sold globally.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (wholly owned subsidiary of Sony Group Corporation)
- **Key Metric**: PS5 generation has generated more than **$136 billion in sales** and **$13 billion in operating income** as of March 31, 2026. PlayStation 5 sold-in over **93 million units** worldwide. **125 million monthly active users** (as of March 31, 2026). **Over 1.64 billion software units** sold across PS4 and PS5. **51 billion hours** of annual gameplay (as of March 31, 2025).
- **Notable Investors/Partners**: Sony Group Corporation (parent company); extensive network of third-party publishers, developers, and platform partners.
- **Growth Signals**: Record-high engagement levels; continued expansion of first-party studios; successful launch of PS5 Pro; increasing digital and subscription revenue; strong global brand recognition.

## Competitive Advantages
- **Integrated Ecosystem**: End-to-end control over hardware, software, network services, and first-party content creation.
- **Iconic IP Portfolio**: Beloved franchises (The Last of Us, God of War, Horizon, Gran Turismo, etc.) that drive platform loyalty.
- **Global Brand Power**: PlayStation is one of the most recognized entertainment brands worldwide.
- **Scale & Reach**: 125 million MAU, 93 million PS5 consoles sold, and a massive library of software.
- **Innovation Track Record**: Consistently pushing boundaries in graphics, haptics, VR, and online services.

## Strategic Focus
- Continuing to grow the PlayStation 5 install base and expand into new hardware (PS5 Pro, PS VR2).
- Strengthening first-party game development and acquiring/expanding studios.
- Growing network services and subscription revenue through PlayStation Plus.
- Leveraging IP across other media (film, TV, merchandise) via Sony Pictures.
- Enhancing cloud gaming and streaming capabilities.
- Fostering an inclusive, diverse, and innovative workplace culture.

## Why Work Here
- **Culture**: Celebrated for being "trailblazers, passionate, one" – a united, diverse, and innovative global team. Recognized as a 2025 & 2026 Company Leader in LGBTQ+ Workplace Inclusion (Human Rights Campaign Corporate Equality Index 100).
- **Flexible Work**: "Flex Modes" blend in-person collaboration and remote flexibility, allowing teams to connect when it counts and work from anywhere.
- **Benefits & Perks**: Comprehensive benefits package including learning & development tailored paths, well-being initiatives, and top-tier amenities.
- **Engineering & Tech**: Opportunities across software engineering, game development, network services, cybersecurity, data analytics, and more.
- **Global Presence**: Offices in San Mateo (HQ), London, Tokyo, and additional studios worldwide.
- **Internship Program**: "Internships that Inspire" for students and early-career talent.

## Sources
1. [playstation.com](https://www.playstation.com/en-us/corporate/about-us/) – About Us, facts, and leadership
2. [sonyinteractive.com](https://sonyinteractive.com/en/our-company/) – Company overview, values, fast facts
3. [careers.playstation.com](https://careers.playstation.com/) – Careers page with culture, benefits, and hiring process
4. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/sonyinteractiveentertainmentglobal) – Current job listings (e.g., Corporate Development, Business Analyst)

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- [Global Content Communications Senior Specialist](https://feeny.ai/job/global-content-communications-senior-specialist-playstation-global-united-06kg1vyzwvsr) — United States San Mateo, CA
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