---
title: 'Senior Production Support Engineer at MarketAxess'
canonical: 'https://feeny.ai/job/senior-production-support-engineer-marketaxess-london-fkrcx5ezg91e'
type: 'job'
last_seen: '2026-10-29'
---

# Senior Production Support Engineer at MarketAxess

- **Company:** MarketAxess
- **Location:** London, United Kingdom
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-10-29
- **Apply:** https://www.marketaxess.com/careers/current-openings/detail/jobs/4725479006?gh_jid=4725479006

## Job description

## About Us

MarketAxess is on a journey to digitally transform one of the world’s largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one’s ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we’re going. How we get there is up to us. Join us and help Take Us There.

## The Role

This role is to ensure the reliability, scalability, and performance of our production systems. You will focus on implementing engineering principles to automate operations, enhance system reliability and monitoring, reduce repetitive manual effort, and improve the overall client and user experience. As a Production Support Engineer, this person will be responsible for designing and maintaining monitoring and infrastructure, tools, automation, and other technology. By leveraging expertise in automation, incident management, and performance optimization, the successful candidate will contribute to building robust and resilient systems that support business goals.

The ideal candidate will have a strong understanding of electronic trading systems as well as experience building monitoring solutions to increase the reliability and performance of production electronic trading systems.

## How You’ll Help Take Us There

- Production Process Optimization: Develop, implement, and continuously improve production processes to enhance efficiency, reduce costs, and ensure product quality.
- Build and enhance monitoring systems to provide visibility into the system health and uptime.
- Provide technical expertise and support to production teams, troubleshooting issues and implementing solutions to minimize downtime and improve operational reliability.
- Continuous Improvement: Drive continuous improvement initiatives across the production engineering and support functions. Stay abreast of industry trends and advancements and apply relevant innovations to enhance operational performance.
- Communicate technical plans, progress, and issues to stakeholders, including technical and non-technical audiences.
- Present technical designs, project plans, and status updates to various stakeholders, including senior management.
- Identify areas for process improvement and implement changes to increase efficiency, productivity, and quality.
- Develop and maintain technical documentation, including architecture diagrams, design documents, and technical guides.
- Ensure compliance with industry regulations, company policies, and technical standards.

Involvement in production support responsibilities will also include:

- Provide cover to the Live and Test trading systems, ensuring smooth running of trading system servers and services
- Form part of the global support roster to assist in our follow the sun model. Participate in weekend support rosters
- Provide technical support to the external Dealer and Client users of the MarketAxess GUI application and other MA products
- Provide 2nd line support services for client services and account management teams
- Support external users of the API interfaces
- Monitoring system servers and ensuring appropriate monitoring is in place
- Raise and track issues through the use of the Jira ticketing mechanism.

## What We’re Looking For

- 4+ years of experience in production engineering, production support, or a related field.
- 3+ years’ experience in building and customizing ITRS Geneos monitoring systems.
- Experience with Grafana also preferred.
- Proficiency with Jira and Salesforce Service Cloud
- Proven experience in implementing engineering projects, with the ability to coordinate cross-functional teams and deliver results.
- Ability to leverage GenAI tools (e.g., GitHub Copilot or equivalent) to accelerate production support and improve code quality.
- Applying AI-driven practices such as prompt engineering and AI-assisted code reviews to boost productivity and reduce delivery time while mitigating risks.
- Strong analytical and problem-solving skills.
- Strong interpersonal and communication skills.
- Experience with high-speed, high-volume transactional trading systems
- Strong Python, Linux/Bash, SQL, and XML skills
- Experience using FIX Protocol

## What You Can Expect from Us

- Central Location: based at our city offices near St Paul's.
- Free Food: We provide lunch each day of the week when the employee attends the office via our vendor Feedr as well as breakfast cereals, office snacks and drinks from our free vending machines
- Paid Time Off: 25 days annual leave entitlement plus 2 charity days
- Reward for your service: We offer a two-week bonus holiday after completing each 5 years of service
- Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, Cash Plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a “Share Incentive” plan
- Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences

Collaboration and innovation are integral to our success – it's how we got to where we are and how we’ll maintain and grow our competitive advantage. We believe this best happens in an office environment. Employees in Technology work in the office 3 or more days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long-term. [MarketAxess Privacy Notice for Candidates](https://www.marketaxess.com/pdf/greenhouse-mktx-privacy-notice.pdf)

[CCPA Notice at Collection for California Employees and Applicants](https://www.marketaxess.com/pdf/CCPA-notice.pdf)

## About MarketAxess

## Company Overview
- **One-liner**: MarketAxess operates a leading electronic trading platform for global fixed-income markets, connecting institutional investors and broker-dealers to trade corporate bonds, government bonds, and other credit instruments.
- **Entity Type**: Public (Nasdaq: MKTX)
- **Headquarters**: New York City, New York, United States (55 Hudson Yards)
- **Founded**: 2000
- **Founders**: Richard McVey

## Core Business
- **Primary industry**: Financial Services / Fintech – electronic trading, market data, and post-trade services for fixed-income securities.
- **Target customers**: B2B – institutional investors (asset managers, hedge funds, insurance companies) and broker-dealers. Over 2,000 firms use the platform.
- **Mission or purpose**: To digitally transform one of the world’s largest financial markets, shifting from analog, phone-based trading to a fully electronic marketplace, improving transparency, efficiency, and competition.

## Products & Services
- **Electronic Trading Platform**: Core SaaS platform enabling request-for-quote (RFQ), portfolio trading, and automated algorithmic execution. Includes the award-winning **Open Trading®** all-to-all marketplace where institutional investors and dealers trade anonymously.
- **Market Data & Analytics**: Intelligent data products, pricing, and analytics for fixed-income markets (e.g., TraX Tape for enriched bond market activity).
- **Post-Trade Services**: Services including trade confirmation, matching, settlement, and regulatory reporting (acquired Regulatory Reporting Hub from Deutsche Börse in 2020, and Trax from Euroclear in 2013).
- **Pragma (acquired 2023)**: Quantitative trading technology provider specializing in algorithmic execution and analytics.
- **RFQ-hub (90% stake acquired 2025)**: Bilateral multi-asset, multi-dealer request-for-quote platform.

## Market Standing
- **Valuation/Market Cap**: Not publicly available in search results; as a public company, market cap fluctuates (historically valued at ~$20B in 2020).
- **Key Metric**: Annual Revenue of **$846 million** (2025), Net Income of **$246 million** (2025) – [Wikipedia](https://en.wikipedia.org/wiki/MarketAxess)
- **Notable Investors/Partners**: BlackRock (strategic partnership for Open Trading across US, Europe, Asia), MSCI (collaboration on fixed-income indices and ESG data), Broadway Technologies (Treasury trading workflow).
- **Growth Signals**:
  - Market share in US corporate bonds: ~17% (2025); 85% of investment-grade and 84% of high-yield electronic trading occurs on MarketAxess.
  - Expansion into Indian government bonds (June 2025).
  - Acquisitions of Pragma (2023), RFQ-hub (2025), MuniBrokers (2021), LiquidityEdge (2019).
  - Employee count grew to 868 (2025) from 744 (2020).

## Competitive Advantages
- **Network effects**: Large, diversified pool of liquidity with over 2,000 institutional and dealer participants.
- **Open Trading®**: Patented all-to-all marketplace that increases liquidity and anonymity, widely regarded as the preferred solution in global credit markets.
- **First-mover & scale**: Dominant position in US corporate bond electronic trading; strong brand and trust built over 25+ years.
- **Integrated ecosystem**: Full trading lifecycle – execution, data, analytics, and post-trade – creates switching costs for clients.

## Strategic Focus
- **Digital transformation**: Continuing to electronify fixed-income markets, expanding into new asset classes (munis, Treasuries, emerging markets) and geographies (India, Asia).
- **Technology & automation**: Enhancing algorithmic trading, AI-driven pricing, and portfolio trading capabilities.
- **Data & analytics**: Growing revenue from data products and indices (partnership with MSCI).
- **M&A**: Acquiring complementary platforms to broaden product suite and client reach.

## Why Work Here
- **Culture**: Hybrid workspace (combination of remote and on-site) with offices in New York (HQ), London, Singapore, Hong Kong, and others. Emphasis on innovation, agility, and collaboration – “transforming how the world trades fixed income.”
- **Compensation**: Competitive salaries – e.g., Software Engineer Intern ~$138k/year, Sales ~$130k, Solutions Architect ~$183k (LinkedIn estimates). Benefits include typical financial services perks.
- **Employee ratings**: 3.5/5 on LinkedIn (240 reviews) with Work-Life Balance 4.2, Compensation 3.7, Culture 3.4, Career 3.1.
- **Engineering culture**: Strong technical teams (204 employees in technical roles). Talent sourced from Bloomberg, JPMorgan, Goldman Sachs, and other top firms.
- **Stability & growth**: Public company with consistent revenue growth (from $191M in 2012 to $846M in 2025), profitable, and expanding globally.
- **Career development**: Opportunities in product management, quantitative research, sales, and engineering. Active job postings for senior roles (Head of Data & Analytics Product, Senior Quantitative Researcher, Senior UX Designer).

## Sources
1. [investor.marketaxess.com](https://investor.marketaxess.com/overview/default.aspx) – Investor relations overview, financial results, presentations
2. [linkedin.com/company/marketaxess](https://www.linkedin.com/company/marketaxess) – Employee data, salary ranges, reviews
3. [en.wikipedia.org/wiki/MarketAxess](https://en.wikipedia.org/wiki/MarketAxess) – Company history, financials, acquisitions, partnerships
4. [builtin.com/company/marketaxess](https://builtin.com/company/marketaxess) – Culture, perks, hybrid work policy, job listings
5. [pitchbook.com/profiles/company/14776-57](https://pitchbook.com/profiles/company/14776-57) – Company profile (limited details used)

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