---
title: 'Senior Professional Services Consultant at PagerDuty'
canonical: 'https://feeny.ai/job/senior-professional-services-consultant-pagerduty-lisbon-bs9pcemeb4az'
type: 'job'
last_seen: '2026-11-10'
---

# Senior Professional Services Consultant at PagerDuty

- **Company:** PagerDuty
- **Location:** Lisbon, Portugal
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-10
- **Apply:** https://job-boards.greenhouse.io/pagerduty/jobs/6238439004

## Job description

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

We are seeking a Senior Professional Services Consultant (Sr. PSC) to lead complex implementations and automation projects that accelerate customer adoption of the PagerDuty Reliability Platform. Sr. PSCs engage directly with customers to design and deliver both incident management, automation, and AI-driven operations solutions that align with business objectives, drive operational maturity, and deliver measurable value. This role requires strong technical expertise, advanced consulting skills, and the ability to lead customer-facing projects with minimal oversight.

The ideal candidate combines strong technical expertise with excellent consulting skills, thriving at the intersection of problem-solving, solution design, and customer enablement. In addition, they will have in-depth knowledge of monitoring tools and practices, technical aptitude in automation, SaaS & cloud technologies, operations & infrastructure setup, as well as experience interfacing with highly technical customers. The successful candidate will have a strong analytical mindset, a thirst for learning new things, genuine interest in technology, and a proactive mentality.

**You will be required to work 2 days a week from our Lisbon, Portugal office**

Job Responsibilities:

- Lead large-scale implementation projects across incident management, signal intelligence, and PagerDuty AI use cases, ensuring consistent alignment with operational best practices.
- Partner with customer stakeholders to design, configure, and optimize PagerDuty services, integrations, automation workflows, and AI agents across diverse environments, including connecting the observability and knowledge sources our AI agents rely on.
- Assess and prepare customer environments for AI adoption, including service structure, runbook quality, and event data hygiene, so PagerDuty AI delivers accurate and trusted results.
- Provide advanced consultation on integration and automation strategies leveraging APIs, plugins, and automation frameworks.
- Facilitate in-depth discovery and advisory sessions with senior technical and business stakeholders, surfacing gaps and recommending scalable solutions.
- Develop reusable frameworks, templates, and accelerators that standardize delivery and improve time-to-value, using AI tools to automate configuration and migration work and shorten delivery timelines, in line with PagerDuty data handling policies.
- Mentor junior Professional Services team members, reviewing deliverables and sharing best practices.
- Advise customers on long-term automation and digital operations strategies that integrate PagerDuty into their DevOps and SRE practices.
- Represent customer needs internally by collaborating with Sales, Customer Success, Product, and Engineering teams.
- Capture lessons learned from engagements and contribute to continuous improvement of Professional Services methodologies, including sharing effective AI-assisted delivery practices across the team.

Basic Qualifications:

- 7+ years of experience in senior-level roles within professional services, technical consulting, and/or solutions engineering.
- Solid scripting abilities (Python, Go, JavaScript, Ruby, Powershell, etc.)
- Working knowledge of SQL, computer networking, Linux, REST APIs, and command-line interfaces (CLIs).
- Experience with Automation, CI/CD, DevOps, and Site Reliability Engineering (SRE) processes and tools (Terraform, Ansible, Chef, Puppet, Rundeck, Jenkins, Git, etc.)
- Hands-on experience using AI coding and productivity tools in technical delivery work.
- Proven track record leading enterprise SaaS implementations and automation projects with minimal oversight.
- Strong organizational and project management skills with the ability to manage multiple large customer engagements simultaneously.
- Excellent analytical, problem-solving, and risk assessment skills.
- Strong verbal and written communication skills, including executive-level presentations.
- The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements.
- Authorized to work in the country of employment.

Preferred Qualifications:

- Experience with cloud products (SaaS, PaaS, and/or IaaS).
- Proficiency with popular monitoring platforms (New Relic, Dynatrace, Datadog, Splunk, etc.) and ITSM tools (ServiceNow, BMC Remedy, Jira, etc.)
- Experience with Claude and Claude Code, or similar AI assistants and agentic coding tools.
- Experience implementing or administering AI agents, LLM integrations, or MCP-based tooling.
- Familiarity with AIOps concepts (event correlation, noise reduction, root cause analysis).
- Knowledge of SSH and WinRM remote authentication protocols.
- You know and understand our space or you’re already a fan of our products!

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for [job alerts](https://careers.pagerduty.com/jobalerts)!

Where we work

PagerDuty operates a hybrid work model with [offices](https://careers.pagerduty.com/locations) in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.

## How we work

[Our values](https://careers.pagerduty.com/#values) guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

## What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our [benefits site](https://careers.pagerduty.com/global-benefits).

Your package may include:

- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs

*Eligibility may vary by role, region, and tenure

## About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our [careers site](https://careers.pagerduty.com/home) and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's [Privacy Policy](https://www.pagerduty.com/privacy-policy/).

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

## About PagerDuty

## Company Overview
- **One-liner**: PagerDuty provides a digital operations management platform that helps teams manage and respond to incidents and critical work in real-time.
- **Entity Type**: Public (NYSE: PD)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2009
- **Founders**: Alex Solomon, Baskar Puvanathasan, Andrew Miklas

## Core Business
- Primary industry/industries: Digital Operations Management, Incident Management, IT Operations, AIOps
- Target customers: B2B, Enterprise (more than half of the Fortune 500 and nearly 70% of the Fortune 100 use PagerDuty), SMB, and technical teams (dev, reliability engineering, security, customer success)
- Mission or purpose statement: "To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world." Their vision is "An equitable world where we transform critical work so all teams can delight their customers and build trust." [pagerduty.com](https://www.pagerduty.com/company/)

## Products & Services
- **PagerDuty Operations Cloud**: The flagship platform combining AIOps, Automation, Customer Service Operations, and Incident Management with a generative AI assistant to create a flexible, resilient, and scalable platform for modern enterprises.
- **Incident Management**: Core offering to detect, triage, and resolve infrastructure and application incidents, reducing alert noise and accelerating triage.
- **AIOps**: Uses machine learning to intelligently group, prioritize, and reduce alert noise, helping teams focus on the most critical issues.
- **Automation**: Automates responses to common incidents and operational tasks, reducing manual toil.
- **Customer Service Ops**: Extends incident management to customer-facing teams, ensuring a seamless experience.
- **PagerDuty Advance**: An advanced analytics and insights offering.

## Market Standing
- **Valuation/Market Cap**: As a public company, market cap fluctuates. For the most current figure, please refer to a financial data source. (Not provided in search results).
- **Key Metric (Revenue)**: Annual Recurring Revenue is the key metric for a SaaS public company. For the most recent financial figures, see their latest 10-K or earnings release.
- **Notable Customers**: More than half of the Fortune 500 and nearly 70% of the Fortune 100, including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, and Zoom. [pagerduty.com](https://www.pagerduty.com/company/)
- **Growth Signals**: Over 30,000 organizations run on PagerDuty, with over 1,000,000 users on the platform. They have 1,200+ employees across five continents. They are a recognized leader and have received numerous awards. [careers.pagerduty.com](https://careers.pagerduty.com/)

## Competitive Advantages
- **Massive Scale & Trust**: Trusted by the majority of the Fortune 100 and 500, providing a strong network effect and data advantage for their AIOps.
- **Purpose-Built Platform**: A single, integrated platform that combines AIOps, automation, incident management, and customer service operations, unlike point solutions.
- **Strong Brand & Developer Focus**: A pioneer in the incident management space with a strong brand and high developer mindshare.
- **Culture & Values**: A strong, people-first culture with clear values (Champion the Customer, Take the Lead, Run Together, Ack + Own, Bring Yourself) that are central to their identity.

## Strategic Focus
- **AI-First Innovation**: Continuing to invest heavily in generative AI and AIOps to automate more of the incident lifecycle and provide proactive insights.
- **Platform Expansion**: Growing the "Operations Cloud" by deepening integrations and expanding into adjacent areas like Customer Service Operations.
- **Enterprise Growth**: Targeting larger, more complex enterprise deals and expanding within existing customer accounts.
- **Global Expansion**: Growing their international presence with offices in Lisbon, London, Sydney, Tokyo, Toronto, and Santiago.

## Why Work Here
- **Culture & Values**: A strong emphasis on a people-first culture, equity, and work-life balance. They live by their values, which are central to daily work.
- **Hybrid & Flexible Work**: They offer a hybrid, flexible workplace. Employees typically work from an office about one day a week, with opportunities for in-person and virtual connection.
- **Global Community**: A diverse team of ~1,200 "Dutonians" across five continents and eight offices (Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, Toronto).
- **Benefits**: Comprehensive benefits including competitive pay and equity, medical coverage from day one, generous PTO and parental leave, company holidays, and paid "Wellness Days" throughout the year plus a week-long closure in December.
- **Development**: Strong investment in career and leadership development programs and a philosophy of continuous learning.
- **Impact**: The work directly impacts the reliability of critical digital services for millions of people.
- **Commitment to Equity**: Led by CEO Jennifer Tejada, the Board of Directors is 50% female and 62% underrepresented representation. They are part of the Pledge 1% movement, committing 1% each of equity, product, and employee volunteer time to mission-driven organizations.
- **Awards**: Great Place to Work-certified™, Fortune Best Workplace for Millennials, Fortune Best Medium Workplace, Fortune Best Workplace in Technology, and top-rated on TrustRadius and G2. [careers.pagerduty.com](https://careers.pagerduty.com/frequently-asked-questions)

## Sources
1. [pagerduty.com](https://www.pagerduty.com/company/)
2. [careers.pagerduty.com](https://careers.pagerduty.com/)
3. [builtin.com](https://builtin.com/company/pagerduty)
4. [careers.pagerduty.com - FAQs](https://careers.pagerduty.com/frequently-asked-questions)
5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/pagerduty)

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