---
title: 'Senior Professional Services Consultant at WalkMe'
canonical: 'https://feeny.ai/job/senior-professional-services-consultant-walkme-berlin-sj9196ph5wvc'
type: 'job'
last_seen: '2026-09-07'
---

# Senior Professional Services Consultant at WalkMe

- **Company:** WalkMe
- **Location:** Berlin, Germany
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-29
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/walkme/5ecae2cb-ae14-4dfd-b664-d8d9ab6ba13a

## Job description

Industry leader? Well, how about an industry creator?!

WalkMe, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work stays fragmented across applications, and that fragmentation compounds as AI advances. Traditional training and vendor-provided help leave organizations managing change one application at a time. WalkMe guides people through change, brings AI into the flow of work, automates tasks and shows executives how workflows perform. Global leaders including IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government trust WalkMe. WalkMe turns AI potential into AI performance.

So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

The Senior Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Sr Professional Services Consultant will report to the Director of Professional Services EMEA.

## What You'll Own

- WalkMe Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
- Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
- Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget.
- Data Analysis: Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMe's effectiveness and user engagement.
- Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
- Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
- Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.

## What You'll Need to Succeed

- Strong understanding of user behaviour and how to improve user engagement through WalkMe.
- Familiarity with HTML, CSS, and JavaScript to customise and integrate WalkMe elements into web applications.
- Analytical mindset, capable of interpreting data to make data-driven decisions and optimise WalkMe implementations.
- Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
- Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
- Experience working in an agile development environment is a plus.
- 5+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
- 3+ years of SaaS experience.
- Bachelor's degree in a relevant field preferred.

What Sets Us Apart

- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
- WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
- WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- Robust Retirement Contributions: Ask HR about the specific offerings for your region!
- SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

## About WalkMe

## Company Overview
- **One-liner**: WalkMe provides a digital adoption platform (DAP) that helps organizations drive user engagement, productivity, and ROI across their software stack.
- **Entity Type**: Private (subsidiary of SAP, acquired in 2024; formerly public under ticker WKME) [walkme.com](https://www.walkme.com/careers/)
- **Headquarters**: San Francisco, California, United States (with major offices in Tel Aviv, Israel and other global locations) [linkedin.com](https://linkedin.com/company/walkme)
- **Founded**: 2011 [walkme.com](https://www.walkme.com/about-us/)
- **Founders**: Dan Adika, Rafael Sweary, Eyal Cohen, and Yuval Shalom Ozanna [walkme.com](https://www.walkme.com/about-us/)

## Core Business
- **Primary industry**: Digital Adoption Platform (DAP) – software that overlays existing applications to guide users, automate tasks, and provide analytics.
- **Target customers**: B2B enterprise; serves 27% of the Fortune 500 with ~1,600 customers across 42+ countries [walkme.com](https://www.walkme.com/about-us/)
- **Mission**: “To fundamentally transform the productivity of humanity by harnessing the power of technology.” [walkme.com](https://www.walkme.com/about-us/)

## Products & Services
- **WalkMe Digital Adoption Platform (SaaS)**: An intelligent overlay that provides in-app guidance, workflow automation, user analytics, and AI-driven insights to improve software adoption and reduce support costs. [walkme.com](https://www.walkme.com/about-us/)
- **WalkMe Challenge**: A product demo and learning tool that lets users experience the platform’s capabilities interactively. [walkme.com](https://www.walkme.com/careers/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (acquired by SAP in 2024; terms undisclosed) [walkme.com](https://www.walkme.com/careers/)
- **Key Metric**: Annual revenue of $267M (as of latest data) [linkedin.com](https://linkedin.com/company/walkme)
- **Notable Investors/Partners**: SAP (parent company); FedRAMP Ready status for US Federal market entry [walkme.com](https://www.walkme.com/about-us/)
- **Growth Signals**: 907 employees (+4.7% YoY), 35M users, presence in 42+ countries, and multiple 2025 awards including Gold Globee Award for Best AI Integration into Existing Systems [walkme.com](https://www.walkme.com/about-us/), [linkedin.com](https://linkedin.com/company/walkme)

## Competitive Advantages
- Pioneer and market leader in the digital adoption category.
- FedRAMP Ready certification, enabling sales to US federal agencies.
- Deep integration with SAP’s ecosystem, providing access to a massive enterprise customer base.
- Strong brand recognition with a large, loyal customer base (27% of Fortune 500).

## Strategic Focus
- Accelerating growth through post-merger integration with SAP, leveraging SAP’s product portfolio and distribution channels.
- Deepening GenAI capabilities to enhance automation and user guidance.
- Expanding into new markets (e.g., US Federal) and strengthening partner relationships.

## Why Work Here
- **Culture highlights**: Emphasizes meritocracy, collaboration, and transparency. Diverse Employee Resource Groups (Women in WalkMe, LGBTQIA+, Disability & Neurodiversity, etc.) foster belonging. [walkme.com](https://www.walkme.com/careers/)
- **Work policy**: Hybrid – most team members are expected in-office three days a week (unless at customer sites or events). [walkme.com](https://www.walkme.com/careers/)
- **Benefits**: Comprehensive health plans, mental health support, “RefreshMe” mental health days, generous PTO, parental leave, childcare assistance, 401(k) matching, and equity through SAP One Virtual. Professional development via career pathways, leadership programs, and learning resources. [walkme.com](https://www.walkme.com/careers/)
- **Interview process**: Includes recruiter screen, manager interview, skills assessment, culture-fit conversation, and final offer stage – with a focus on behavioral and situational questions. [walkme.com](https://www.walkme.com/careers/)

## Sources
1. [walkme.com](https://www.walkme.com/careers/) – WalkMe Careers page
2. [walkme.com](https://www.walkme.com/about-us/) – WalkMe About Us page
3. [linkedin.com](https://linkedin.com/company/walkme) – WalkMe LinkedIn profile
4. [builtin.com](https://builtin.com/company/walkme) – Built In company profile
5. [jobs.lever.co](https://jobs.lever.co/walkme) – WalkMe job listings on Lever

## Other roles at WalkMe

- [Senior Product Marketing Manager (Temporary Position)](https://feeny.ai/job/senior-product-marketing-manager-temporary-position-walkme-tel-aviv-v4gdsaxtkvzz) — Tel Aviv, Israel
- [Product Designer](https://feeny.ai/job/product-designer-walkme-tel-aviv-ydhcyxzxyd0h) — Tel Aviv, Israel
- [Senior Software Engineer - Big Data Platform](https://feeny.ai/job/senior-software-engineer-big-data-platform-walkme-tel-aviv-7jbsttmc9gw8) — Tel Aviv, Israel
- [Business Development Representative - German speaking](https://feeny.ai/job/business-development-representative-german-speaking-walkme-tel-aviv-2fwpctb4xtmt) — Tel Aviv, Israel
- [QA & Automation Engineer](https://feeny.ai/job/qa-automation-engineer-walkme-tel-aviv-hdhr363fdkm1) — Tel Aviv, Israel
- [Solution Advisor](https://feeny.ai/job/solution-advisor-walkme-munich-18d1q7mk07re) — Munich, Germany
- [Senior Solution Advisor](https://feeny.ai/job/senior-solution-advisor-walkme-sydney-n2ncefx4mhen) — Sydney, Australia
- [Senior Solution Advisor](https://feeny.ai/job/senior-solution-advisor-walkme-sao-paulo-b9gbh9z39vt7) — São Paulo, Brazil
- [Manager, Professional Services Consultant](https://feeny.ai/job/manager-professional-services-consultant-walkme-tokyo-9ykj71mj8br0) — Tokyo, Japan
- [Business Development Representative](https://feeny.ai/job/business-development-representative-walkme-singapore-1bj0xrmmh8nx) — Singapore