---
title: 'Senior Program Delivery Manager (Req#1355) at ePlus Technology, inc.'
canonical: 'https://feeny.ai/job/senior-program-delivery-manager-req-1355-eplus-technology-inc-king-of-prussia-jtrra74n60rz'
type: 'job'
last_seen: '2026-09-10'
---

# Senior Program Delivery Manager (Req#1355) at ePlus Technology, inc.

- **Company:** ePlus Technology, inc.
- **Location:** King of Prussia Manchester NH New York New York Rochester, NY
- **Posted:** 2026-08-14
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/eplusinc/jobs/4335656009

## Job description

## Overview

Hybrid-remote opportunity for candidates geographically located in one of the following areas: (1) King of Prussia, Pennsylvania; (2) Manchester, New Hampshire; (3) New York, New York; (4) Rochester, New York.

As a Senior Program Delivery Manager, you will act as the strategic bridge between ePlus’s internal operational execution teams and our clients, ensuring services are delivered on time, within budget, and in strict alignment with contractual agreements. You will bring strong customer-facing leadership, advanced communication skills, financial accountability, and the ability to personally lead high-visibility technology programs while contributing measurable billable utilization.

## Your Impact

The essential functions of this position include:

Advanced Project & Program Management

- Manage internal and external resource schedules, as projects require
- Manage projects by following the ePlus PMO structure
- Support and lead customer-facing meetings
- Work with customers to gather and document requirements, prioritize and develop schedules
- Ensure schedules are met on time and within budget
- Support ePlus financial objectives by forecasting project revenues on a monthly basis and analyzing variances; initiating corrective action
- Collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization.
- Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.
- Lead large-scale deployments involving infrastructure, cloud, collaboration, security, AI enablement, or digital transformation
- Utilize advanced PM methodologies including Agile, Waterfall, Hybrid, and SAFe frameworks
- Drive governance structures, steering committees, and operational cadence
- Coordinate cross-functional delivery teams including architects, engineers, PMs, customer success, and vendors
- Ensure adherence to PMO standards, documentation quality, and delivery best practices

Relationship Management

- Serving as the primary escalation point for clients, establishing strong strategic partnerships, interpreting analytics, and leading governance discussions to maximize account value.
- Build executive-level relationships through recurring customer touchpoints, governance meetings, and strategic planning sessions
- Align customer business objectives with technology delivery strategies
- Drive customer satisfaction, retention, and expansion opportunities
- Lead Executive Business Reviews (EBRs/QBRs)

Billable Delivery Leadership

- Maintain individual billable utilization targets through direct leadership of customer-facing programs and strategic initiatives
- Actively lead complex enterprise IT projects, transformation programs, and multi-workstream initiatives
- Provide hands-on project and program management support for critical customer engagements
- Manage project scope, schedule, budget, dependencies, RAID logs, and executive communications
- Support escalations and recovery efforts for at-risk programs

SLA & KPI Governance

- Developing and monitoring strict Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to guarantee that high-quality, cost-effective service is continuously optimized.

Business Development & Pre-Sales Support

- Partner with sales and pre-sales teams on strategic opportunities
- Support Statements of Work (SOWs), RFP/RFI responses, and customer presentations
- Provide delivery leadership during solution planning and project scoping
- Identify opportunities for additional services and customer expansion

## Qualifications

- 7+ years of experience in IT consulting, professional services, PMO leadership, or enterprise delivery
- 7+ years of experience in a client-facing position
- Ability to recommend process improvement strategies, policies, and procedures by evaluating project outcomes; identify problems; evaluate trends; anticipate requirements through lessons learned documentation
- Previous experience working with or for an IT managed services organization / company
- Proven success managing enterprise technology programs in customer-facing environments
- Demonstrated ability to maintain billable utilization targets while managing strategic accounts
- Strong presence and communication (verbal and written), particularly the ability to describe the business impact of technical solutions to non-technical clients
- Ability to work effectively in high-risk, high-pressure situations
- Ability to motivate engineering resources to out-perform and exceed client expectations
- Politically astute; able to recognize and work with political issues within client organizations
- Demonstrate depth of operational service delivery management expertise
- Strong focus on customer and employee development
- Systems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc.
- Able to work both independently and as part of a fast-paced team
- Relevant professional certifications preferred (PMP, PMI-ACP, CSM, SAFe Agilist, ITIL Foundation)

Position Specifics

The initial base salary range for this position is expected to be between $125,000 and $175,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

## #LI-KB1

#IND1

## Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Physical Requirements

- While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
- By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: [CCPA Privacy Notice](https://trust.eplus.com/?itemUid=4064ac33-7b48-407b-aed7-ce02971d1ec1&source=click).

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

## About ePlus Technology, inc.

## Company Overview
- **One-liner**: ePlus is a consultative technology solutions provider that designs, deploys, and manages IT infrastructure—spanning security, cloud, networking, collaboration, and AI—for enterprises and public sector organizations.
- **Entity Type**: Public (Nasdaq: PLUS)
- **Headquarters**: Herndon, Virginia, United States
- **Founded**: 1990
- **Founders**: Not publicly available (originally incorporated as MLC Holdings, Inc.; went public in 1996 and renamed ePlus in 1999)

## Core Business
- **Primary industry**: IT Services and IT Consulting (LinkedIn classification)
- **Target customers**: B2B – Enterprise, Mid-Market, SMB, and Public Sector (SLED, Federal)
- **Mission / Purpose**: “Customer First. Services Led. Results Driven.” – helping organizations secure, modernize, optimize, and scale their IT infrastructure to drive business outcomes.

## Products & Services
- **Security** – End-to-end cybersecurity solutions including zero-trust architecture, managed security operations, identity and access management, and compliance.
- **Cloud & Data Center** – Cloud migration, hybrid cloud management, data center modernization, Data Center-as-a-Service (DCaaS), and cloud cost optimization.
- **Networking** – SD-WAN, intent-based networking, service provider infrastructure, and AI-driven network operations.
- **Collaboration** – Modern workplace solutions (UCaaS, video, messaging) that enable hybrid work and enhance employee/customer experiences.
- **Artificial Intelligence** – AI strategy, proof-of-concept acceleration, infrastructure optimization for AI workloads, and data readiness for GenAI.
- **Managed Services** – 24x7x365 support, remote monitoring, managed security, and help desk services.
- **Financing & Consumption Models** – Flexible payment options, leasing, and as-a-service models to align technology investment with cash flow.

## Market Standing
- **Valuation / Market Cap**: ~$1.5 B (as of mid-2025, per LinkedIn data)
- **Key Metric**: Annual Revenue $2.1 B (most recent fiscal year, reported on LinkedIn)
- **Notable Investors / Partners**: ePlus maintains long-standing OEM partnerships with leading technology vendors (e.g., Cisco, Dell, HPE, VMware, Palo Alto Networks, Microsoft, etc.) and holds over 5,000 certifications from top manufacturers.
- **Growth Signals**:
  - Headcount: 1,850+ employees globally (company profile); LinkedIn reports ~1,310 with +3.1% YoY growth.
  - Customer base: 4,300+ global customers.
  - Over 30 locations across the US, UK, Europe, and Asia-Pacific.
  - Three integration centers and 24x7x365 support.
  - Continued expansion into AI and managed services.

## Competitive Advantages
- **Customer-first, services-led model**: ePlus differentiates by combining deep technical expertise with consultative advisory, not just product resale.
- **Broad portfolio across the entire IT stack**: security, cloud, networking, collaboration, and AI—all under one roof.
- **Proven methodologies and certifications**: 5,000+ staff certifications ensure high-quality delivery.
- **Long-standing OEM partnerships**: deep relationships with top vendors enable competitive pricing, early access to technology, and co-innovation.
- **Flexible consumption models**: financing and as-a-service options reduce upfront costs for customers.

## Strategic Focus
- **AI acceleration**: Helping clients envision, prepare for, and deploy AI (GenAI, AIOps, video analytics) by optimizing infrastructure and data.
- **Cloud modernization and migration**: De-risking cloud adoption with managed services and FinOps.
- **Cyber resilience**: Building zero-trust architectures and modernizing security operations.
- **Sustainable growth**: Investing in people, solutions, and resources to maintain consistent revenue growth and customer satisfaction.

## Why Work Here
- **Culture**: ePlus emphasizes a “talented and passionate community” where employees are valued as individuals. The company promotes diversity, inclusion, and belonging, and holds Certified Diversity Recruiter status.
- **Flexibility**: Many roles offer remote or hybrid options (e.g., “Remote, US” in job listings). The culture is described as “flexible and inclusive.”
- **Learning & Development**: ePlus University provides personalized learning paths, job-specific training, soft skills, and personal development.
- **Benefits**: Competitive pay, 401(k) with match, Employee Stock Purchase Plan (ESPP), education reimbursement, internet/cell phone stipend, comprehensive health coverage, paid parental leave, community service day, and wellness programs (Eat, Move, Breathe, Connect, Ignite, Sleep).
- **Work-Life Balance**: Paid holidays, personal days, vacation, sick leave, and a commitment to work-life balance.
- **Volunteering**: Corporate matching and volunteer opportunities are a cornerstone of the culture.

## Sources
1. [eplus.com – Homepage](https://eplus.com/)
2. [eplus.com – Company Profile](https://www.eplus.com/company-profile)
3. [eplus.com – Careers](https://eplus.com/who-we-are/careers)
4. [Greenhouse – ePlus Job Board](https://job-boards.greenhouse.io/eplusinc)
5. [LinkedIn – ePlus Company Page](https://www.linkedin.com/company/eplus-technology)

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