---
title: 'Senior Program Manager, Hardware Issue Management at Atoms'
canonical: 'https://feeny.ai/job/senior-program-manager-hardware-issue-management-atoms-san-francisco-tsbtk682m890'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Program Manager, Hardware Issue Management at Atoms

- **Company:** Atoms
- **Location:** San Francisco, CA
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/cssmerge/jobs/8767717002

## Job description

## Who we are

Atoms is building the machines that power the next era of progress.

Over the last decade, software has transformed the digital world. But the physical world, where food is made, minerals are mined, goods are moved, and industries are run, remains far less intelligent, far less efficient, and far more constrained. We’re changing that.

Atoms builds Physical AI— real-world robots for the industries that move civilization forward, starting with food, mining, and transport. Our systems are designed to understand, predict, and control the real world with precision, turning complex physical operations into something more reliable, more scalable, and more productive.

This work requires more than robotics. It requires deep integration across hardware, software, AI, operations, manufacturing, and real estate. We don’t just build machines in a lab. We deploy them into real environments, operate them, learn from them, and improve them until they work at scale.

We are roboticists, engineers, operators, and builders. We believe the next great technology companies will not only transform information, but the physical systems that shape everyday life.

If you want to work on hard problems with real-world impact, join us.

## About the role

We are seeking a Senior Program Manager to own hardware issue management for anomalies found during lab testing, on the production floor, and in the field, from intake through verified closure. You’ll run the intake and triage process, own hardware issue tracking in Linear, and keep the record accurate as work progresses. This is a hands-on role based in the garage and test sites, in daily contact with the technicians, test operators, and field engineers who find problems and the engineers who resolve them.

## What you’ll do

- Issue Intake: Own all the paths by which a hardware issue reaches engineering, covering the garage, the lab and test benches, vehicles in service, and supplier and incoming inspection findings.
- Issue Tracking in Linear: Own the structure and administration of hardware issue tracking in Linear, including teams and projects, workflow states, label groups, issue templates, intake forms and routing, sub-issue and blocking relationships, and saved views for each audience.
- Triage: Run the daily recurring triage on incoming issues. Set severity and priority, distinguish a one-off issue from potential trends, and assign a named owner, a next action, and a committed date to every open issue.
- Closure: Drive issues through to verified closure with the responsible engineering, manufacturing, supply chain, and field teams. Define what evidence closure requires, and reopen an issue as needed.
- Process: Maintain the operating process behind the tracker, including severity and priority definitions, escalation paths, and service levels for triage and closure.
- Reporting: Publish hardware issue status on a fixed cadence, covering open volume and aging, closure rate against inflow, top issues by severity and by frequency, and blocked items with named owners, escalated with a recommendation.
- Automation and Integration: Use Linear's GraphQL API, integrations, and automation rules to reduce manual entry and keep the record current, including Slack intake, status sync, and reporting generated from the tracker.

## What we’re looking for

- Bachelor's degree in an engineering or technical field is required, with 6+ years in program management, engineering program management, or a comparable role. Equivalent hands-on experience will be considered in place of the degree.
- Demonstrated ownership of an issue or defect management process end to end, from intake through triage to verified closure, in a hardware or physical product environment.
- Experience administering an issue tracker, including workflow design, taxonomy and label structure, permissions, templates, and reporting views. Linear, Jira, or equivalent.
- Experience migrating a team or organization onto a tracker or internal system, including data migration, cutover, and driving adoption.
- Track record of driving cross-functional issues to closure against committed dates.
- Working knowledge of structured problem solving, including 8D, 5-Why, fishbone, and root cause and corrective action, sufficient to judge whether an investigation is complete.
- Experience working directly with technicians, test operators, or field service teams.
- Demonstrated experience designing an operational process and measuring adherence to it.
- Data fluency sufficient to report on tracker and fleet data directly, in SQL against fleet data and GraphQL or scripting against a tracker API.
- Strong written communication across process documentation, escalations, and status reporting, for technical and executive audiences.
- Ability to work onsite five days a week in San Francisco, with regular time in the garage and some travel to test and deployment sites.

## Nice to have

- Hands-on experience configuring and administering Linear, including its API and automation rules.
- Experience in autonomous vehicles, automotive, EV, robotics, aerospace, heavy equipment, or industrial machinery.
- Prior work as an engineer, technician, or operator.

## Why join us

At Atoms, you’ll work on one of the defining challenges of our time—bringing automation into the physical world to drive real, lasting impact. We exist to uncover valuable unknown truths and turn them into progress, which means constantly pushing beyond what’s known and building what doesn’t yet exist. The work is ambitious and often challenging, but it’s grounded in a shared sense of purpose and a team committed to seeing it through together. Our work only matters if it serves others, and we know that meaningful progress depends on the trust of the people we serve and the strength of our team—so we invest in both, creating an environment where you can do your best work and grow.

What else you need to know

This role is based in our San Francisco office. Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $140,000 - $170,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards.

Benefits Summary (USA Full-Time Exempt Employees):

- Medical, Dental, Vision, Disability, and Life Insurance
- Flexible Spending Account / Health Savings Account Options
- 401(k)
- Equity
- Sick Time, Unlimited Flexible Time Off, and Paid Holidays
- Paid Parental Leave
- Pre-Tax Commuter Benefit Plan
- Team lunch in our SoMa office every Tuesday and Thursday

Benefits are subject to change at the company's discretion. Atoms accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?

#LI-Onsite

## About Atoms

## Company Overview
- **One-liner**: Atoms builds physical automation systems—robotics, AI, software, and infrastructure—for mining, transport, and food industries to automate the physical world.
- **Entity Type**: Private (formerly City Storage Systems; rebranded from CloudKitchens/ProFood parent)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: Rebranded as Atoms in March 2026; predecessor City Storage Systems founded earlier (~2018)
- **Founders**: Travis Kalanick (CEO)

## Core Business
- Primary industry: Physical AI, Robotics, Automation Machinery Manufacturing, Industrial Infrastructure
- Target customers: Mining/quarry operators, transportation & logistics companies, food service brands and kitchens (B2B, heavy industrial)
- Mission or purpose statement: “We build progress machines.” / “The constraint on human progress is our ability to automate the physical world.”

## Products & Services
- **Atoms Mining**: Autonomous haulage systems for mines and quarries designed to improve productivity, safety, and efficiency in complex industrial environments.
- **Atoms Transport**: Wheelbase for robots — autonomous delivery and logistics systems for moving goods. Includes the acquired Pronto AI technology (acquisition completed April 2026).
- **Atoms Food (ProFood)**: Robotics for better food. Automated kitchen systems that deliver consistent, affordable meals at scale; kitchen infrastructure platforms (bringing orders, delivery, operations into one platform); food real estate; Lab37 (an operating system for food facilities); and a forthcoming “built” meals brand.
- **Lab37**: The operating system/software layer that connects and orchestrates Atoms’ physical automation across domains.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding – Not publicly disclosed; previously raised significant capital as City Storage Systems/CloudKitchens (estimated at over $1B in prior rounds); 414 employees on LinkedIn as of mid-2026
- **Notable Investors/Partners**: Travis Kalanick (founder/CEO, previously co-founded Uber); partners include mining/quarry operators, food brands (specific names not public)
- **Growth Signals**: 414 employees (+13.2% monthly growth); operates in 24 countries; 26 active job postings (+160% monthly); recent acquisition of Pronto AI (April 2026); rebranding from City Storage Systems to Atoms (March 2026) signals strategic consolidation and pivot; hiring across robotics, AI, software, hardware, operations globally

## Competitive Advantages
- **Cross-stack vertical integration**: Controls sensors, compute, software, manufacturing, operations, real estate, energy, and infrastructure — a rare “full-stack” approach to physical AI.
- **Founder advantage**: Led by Travis Kalanick (Uber co-founder) who has deep experience scaling category-defining companies and attracting top engineering/operations talent.
- **Real-world deployment**: Robots with “real jobs” — not lab demos — deployed in working mines, kitchens, and transport systems today.
- **Engineering culture**: Emphasis on “cross-stack competence,” ownership, and solving problems “most companies won’t attempt.”
- **Global footprint**: Presence in 24 countries allows rapid deployment and operations at scale.

## Strategic Focus
- Consolidating formerly separate brands (CloudKitchens, ProFood, Pronto AI) under one unified “Atoms” identity to create a single physical AI platform
- Expanding autonomous mining haulage into more quarries and mines globally
- Scaling food automation from kitchen robotics to end-to-end food infrastructure (real estate, ordering, delivery, operations)
- Growing AI, ML, and autonomy capabilities (hiring Senior Software Engineer - ML Infrastructure, Backend Infrastructure, Robotics Engineer)
- International expansion with dedicated regional roles (APAC, LATAM, Europe)

## Why Work Here
- **High ownership**: “Take ownership early, and contribute from day one” — interns and new hires work on live products, not side projects.
- **Hard problems**: Solving physical-world automation challenges that most companies won’t attempt — mining, logistics, food production at scale.
- **Compensation**: “Outsized rewards for outsized performance” — competitive compensation, healthcare, benefits, and PTO.
- **Culture**: “Builders” and “hardcore engineers” who have scaled category-defining companies — a relentless, high-expectation environment focused on excellence.
- **Work policy**: Mix of in-office roles (Mountain View, CA; Los Angeles, CA; New York, NY; Austin, TX) and international locations (Vilnius, LTU; Makati, PH; Bogotá, COL; São Paulo, BRA). Remote/hybrid policy not explicitly stated but many roles list specific city locations.
- **Tech stack**: Modern — Python, TypeScript, Go, Java, Kubernetes, Docker, PostgreSQL, Redis, GraphQL, gRPC, Bazel, Google Cloud, NVIDIA, dbt, Looker, Airflow.
- **Team composition**: 25% of employees in technical roles (154 people); strong presence of HR, legal, finance, and operations supporting global scale; talent sourced from CloudKitchens, Amazon, Uber, Google, ProFood Properties, City Storage Systems.

## Sources
1. [atoms.co](https://atoms.co/)
2. [atoms.co/careers](https://atoms.co/careers)
3. [atoms.co/openroles](https://atoms.co/openroles)
4. [LinkedIn – Atoms](https://www.linkedin.com/company/atomsco)
5. [Greenhouse – Atoms Jobs](http://job-boards.greenhouse.io/cssmerge)

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