---
title: 'Senior Program Manager - Last Mile & Logistics Operations at Coupang'
canonical: 'https://feeny.ai/job/senior-program-manager-last-mile-logistics-operations-coupang-taipei-dqmxa7t1gn67'
type: 'job'
last_seen: '2026-10-30'
---

# Senior Program Manager - Last Mile & Logistics Operations at Coupang

- **Company:** Coupang
- **Location:** Taipei, Taiwan
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-10-30
- **Apply:** https://www.coupang.jobs/en/jobs/?gh_jid=8316984

## Job description

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

## Role Overview

Coupang’s TW Logistics Operation Center plays a critical role in driving our phenomenal growth in Taiwan by establishing world-class logistics infrastructure and operational capabilities. As a Senior Program Management Specialist, you will lead strategic, high-impact cross-functional programs to improve performance, scalability, and reliability across our Taiwan logistics operations. You will also function as a key strategic partner, translating complex operational challenges into structured execution plans while championing Coupang’s leadership principles and customer-centric culture.

## What You Will Do

- Lead strategic and cross-functional programs that improve the performance, scalability, and reliability of logistics operations in Taiwan.

- Define program objectives, priorities, success metrics, and execution plans in partnership with key stakeholders.

- Translate complex business and operational challenges into structured workstreams with clear ownership, milestones, and expected outcomes.

- Partner with operations, product, technology, finance, and other teams to align priorities and drive effective program execution.

- Monitor program performance, identify risks and dependencies, and work with stakeholders to resolve issues and maintain progress.

- Use operational data and business insights to identify improvement opportunities and support informed decision-making.

- Develop scalable processes and mechanisms that improve execution quality and support sustainable operational growth.

- Prepare clear program updates, business reviews, and recommendations for senior stakeholders and leadership.

- Provide guidance and structure across multiple initiatives while helping teams maintain accountability and execution discipline.

## Basic Qualifications

- Bachelor’s degree and 5+ years of experience in program management, operational excellence, or strategic initiative execution

- Proven track record of managing complex, cross-functional projects from strategy through execution in fast-paced environments

- Strong analytical and data-driven problem-solving skills with the ability to draw actionable business insights

- Excellent communication and stakeholder management skills to influence cross-functional teams and senior leadership

- Ability to bring structure and clarity to complex, highly ambiguous operational challenges

- Native or professional fluency in Traditional Chinese and English

## Preferred Qualifications

- Experience in customer-facing logistics or last-mile logistics operations

- Deep domain knowledge of e-commerce fulfillment, supply chain management, or distribution networks

- Hands-on experience collaborating with product, tech, and finance teams to scale operational infrastructure

- Proven ability to design scalable operational processes and mechanisms for long-term growth

- General understanding of business operations across key areas such as finance, HR, technology, and e-commerce

Recruitment Process and Others

Recruitment Process

- Application Review - Job Fit Interview - Focus Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​

## About Coupang

## Company Overview
- **One-liner**: Coupang is a global technology and Fortune 150 company that reimagines commerce by integrating e-commerce, logistics, last-mile delivery, restaurant delivery, video streaming, and fintech services to wow customers.
- **Entity Type**: Public (NYSE: CPNG)
- **Headquarters**: Seattle, Washington, USA (global HQ); operates major hubs in Seoul, South Korea, and other locations.
- **Founded**: 2010
- **Founders**: Bom Kim (Bong-Seok Kim)

## Core Business
- **Primary industry/industries**: E-commerce, Logistics & Fulfillment, Retail, Food Delivery, Fintech, Content Streaming, AI-driven Commerce.
- **Target customers**: B2C (primarily consumers in South Korea, with growing global operations including Taiwan, Singapore, and the U.S.).
- **Mission or purpose statement**: "We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, 'How did I ever live without Coupang?'"

## Products & Services
- **[Coupang (Rocket Delivery)](#)**: Core e-commerce platform offering millions of products with over 99% of orders delivered same or next day via a proprietary logistics network. Includes Rocket Fresh (groceries) and Rocket Now (ultra-fast delivery).
- **[Coupang Eats](#)**: Restaurant food delivery service.
- **[Coupang Play](#)**: Video streaming service (original content, sports, and licensed shows).
- **[Farfetch](#)**: Global luxury fashion platform acquired by Coupang.
- **[Coupang Fintech](#)**: Payment and financial services (e.g., Coupang Pay, credit card partnerships).
- **[Coupang Logistics & Fulfillment Services](#)**: End-to-end logistics for third-party sellers and brands.
- **[Rocket Growth](#)**: SaaS-like tools and services for sellers/suppliers to manage inventory, analytics, and advertising.

## Market Standing
- **Valuation/Market Cap**: ~$25.8 billion (as of mid-2026) [LinkedIn].
- **Key Metric**: Annual Revenue of **$34.5 billion** (most recent fiscal year) [LinkedIn].
- **Notable Investors/Partners**: Publicly traded on NYSE (institutional investors include SoftBank, BlackRock, Fidelity, and others). Key partners include major global brands and local Korean suppliers.
- **Growth Signals**: 
    - Ranked **#132 on the 2026 Fortune 500**, jumping significantly [investor relations].
    - Rapid AI-driven global commerce expansion (e.g., Taiwan, Singapore, and U.S. tech hubs).
    - 5,940 employees (linkedIn data, with monthly headcount growth of +1.1% and quarterly job posting growth of +154.2%).

## Competitive Advantages
- **Fully Integrated Infrastructure**: Coupang owns and operates over 100 fulfillment and logistics centers (covering tens of millions of square feet) combined with proprietary software, AI, and machine learning to predict demand and route deliveries — a moat that competitors in Korea and emerging markets find hard to replicate.
- **Speed & Reliability**: Over 99% of orders delivered same or next day (including dawn delivery) 365 days a year, setting a bar that most global e-commerce players cannot match.
- **Customer Obsession Culture**: "Wow the Customer" is a core leadership principle, driving constant innovation to break traditional tradeoffs (speed, selection, price).
- **Startup Culture with Fortune 150 Resources**: Offers the agility and risk-taking of an early-stage company combined with the stability, compensation, and scale of a large public corporation.

## Strategic Focus
- **AI & Technology Leadership**: Heavy investment in AI/machine learning for demand forecasting, dynamic routing, and customer personalization. Actively hiring senior ML and data engineers [careers page].
- **Global Expansion**: Leveraging its Korean infrastructure playbook to enter new markets (Taiwan, Singapore) and grow its global footprint.
- **Diversification into Fintech & Content**: Building out Coupang Pay, Coupang Play, and fintech products to create an ecosystem (similar to Amazon Prime's strategy).
- **Farfetch Integration**: Turning the luxury fashion platform into a global growth driver.

## Why Work Here
- **Culture**: "Best of both worlds" — startup energy (fast decision-making, ownership, risk-taking) with the resources of a Fortune 150 company. Flat hierarchy, open culture, and a strong "bias for action" ethos [coupang.jobs].
- **Remote/Hybrid/Office Policy**: Flexible working hours and work-from-home options are available. Many roles are based in offices (Seattle, Mountain View, Seoul, etc.) with state-of-the-art amenities including cafeterias serving three meals a day, lounge spaces, and coffee/snack bars.
- **Benefits**:
    - Medical insurance for employee and direct family.
    - Paid family leave (for celebration or bereavement).
    - Learning programs (foreign languages, soft skills).
    - Global project opportunities (collaborate with teams across continents).
    - Team and company events (games, food, bonding).
- **Engineering Culture**: High-impact projects — building the commerce infrastructure of the future (large-scale AI, logistics optimization, mobile-first, search & discovery). Emphasizes "Hire and Develop the Best" and "Learn & Iterate" principles.
- **Career Growth**: Opportunities for internal rotations, upskilling, and taking on entrepreneurial initiatives within a massive scale.

## Sources
1. [Coupang Careers](https://www.coupang.jobs/en/)
2. [Why Work at Coupang](https://www.coupang.jobs/en/why-coupang/)
3. [Coupang About Us](https://www.aboutcoupang.com/aboutus/)
4. [Coupang Investor Relations](https://ir.aboutcoupang.com/overview/)
5. [LinkedIn - Coupang](https://www.linkedin.com/company/coupang)

## Other roles at Coupang

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- [[쿠팡] 로켓그로스 세일즈 운영 및 Salesforce PM](https://feeny.ai/job/salesforce-pm-coupang-seoul-jeme9xtxy6p4) — Seoul, South Korea
- [[쿠팡] 쿠팡이츠 운영 프로세스 개선 담당자](https://feeny.ai/job/coupang-seoul-wnhepz7c8b55) — Seoul, South Korea
- [[쿠팡] KYC/AML 컴플라이언스 담당자](https://feeny.ai/job/kyc-aml-coupang-seoul-3593151rw1fx) — Seoul, South Korea
- [Manager, Taiwan Pricing Operation](https://feeny.ai/job/manager-taiwan-pricing-operation-coupang-taipei-8grzn8schbf4) — Taipei, Taiwan
- [Staff, Back-end Engineer (Advertiser Platform)](https://feeny.ai/job/staff-back-end-engineer-advertiser-platform-coupang-seoul-r9tdpa32c4jv) — Seoul, South Korea
- [[쿠팡] 마켓플레이스 세일즈 담당자 채용](https://feeny.ai/job/coupang-seoul-dqwwykkc4ebz) — Seoul, South Korea
- [[쿠팡] 고객경험(CX) PM](https://feeny.ai/job/cx-pm-coupang-seoul-xp55wj33q5de) — Seoul, South Korea
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