--- title: 'Senior Program Success Advisor at Springboard Roles' canonical: 'https://feeny.ai/job/senior-program-success-advisor-springboard-roles-unites-states-ca-fl-tx-ma-az-ny-ganahfbyn5cw' type: 'job' last_seen: '2026-09-12' --- # Senior Program Success Advisor at Springboard Roles - **Company:** Springboard Roles - **Location:** Unites States CA FL TX MA AZ NY &, IL - **Work type:** remote - **Posted:** 2026-07-29 - **Last confirmed live:** 2026-09-12 - **Apply:** https://job-boards.greenhouse.io/springboard/jobs/6129445004 ## Job description Senior Program Success Advisor Location: Remote (CA, FL, TX, MA, AZ, NY, and IL) Type: Full-Time ## About Springboard Springboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. It offers flexible, mentor-led programs in high-growth fields including AI, allied health, data analytics, software engineering, and more. Springboard partners with employers, healthcare systems, and workforce organizations to deliver programs that build durable talent pipelines, producing measurable business and workforce outcomes. ## The Role We’re looking for a Senior Program Success Lead who genuinely loves working with people. At its core, this role is about human connection. You’ll spend most of your day engaging directly with students, building relationships, and supporting them through an important career transition. If you naturally bring empathy, curiosity, and encouragement into conversations, you’ll thrive here. This is a highly student-facing role where your impact comes from being proactive, present, and invested in each student’s journey. Through phone calls, SMS, and email, you’ll help students stay motivated, build strong habits, and navigate challenges. We’re looking for someone with strong emotional intelligence who can meet students where they are, whether they need accountability, encouragement, or a reset, and help them move forward with clarity and confidence. If you’re energized by building trust quickly and turning conversations into real progress, this role will feel both natural and rewarding. ## Key Responsibilities Student Success & Engagement (Primary Focus) - Own a portfolio of students, driving engagement, retention, and completion - Build strong relationships through consistent outreach (calls, SMS, email) - Coach students on time management, study habits, and staying accountable - Proactively reach out to students who are falling behind and help them get back on track - Navigate sensitive or challenging situations with empathy and sound judgment Cohort Ownership & Partner Support - Own overall cohort health, ensuring students are progressing week over week - Surface risks and wins early to internal teams and partners - Support a high-quality student experience that drives client satisfaction - Collaborate with internal teams (mentors, support, learning, etc.) to resolve issues and support students Insight Sharing & Continuous Improvement - Use student interactions and data to identify trends and at-risk students - Share clear, actionable insights with internal teams - Contribute to improving how we support students through feedback and ideas - Leverage tools and AI to work more efficiently and consistently ## Your Typical Day May Include - Calling and messaging students to check in, motivate, and re-engage - Following up with students who need extra support or accountability - Reviewing student progress to identify who needs outreach - Handling student questions or challenges in real time - Participating in team syncs to share updates and flag risks Tools You’ll Use - HubSpot (student communication and tracking) - Slack (team communication) - Google Workspace (notes and light tracking) - AI tools (to support communication and efficiency) This Role Might Be for You If You: - Have 5+ years in advising, customer success, coaching, or consultative sales - Genuinely enjoy talking to people and building relationships throughout the day - Bring strong emotional intelligence and lead with empathy - Are proactive, action-oriented, and follow through consistently - Can manage a high volume of conversations and priorities - Are comfortable having direct, supportive conversations that drive action - Are energized by helping others stay motivated and succeed Success in This Role Looks Like: - Students are consistently engaged, supported, and making progress - At-risk students are identified early and re-engaged quickly - High volume of meaningful student interactions every day - Strong retention and completion outcomes across your caseload - Students feel motivated, confident, and clear on what to do next Why Join Us? This is a unique opportunity to directly impact people’s lives every day. You’ll play a hands-on role in helping students stay on track, overcome challenges, and reach their goals. If you’re someone who thrives on connection, action, and making a real difference through daily interactions, you’ll find this role both meaningful and energizing. ## About Springboard Roles ## Company Overview - **One-liner**: Springboard is an online learning platform that prepares students for high-demand careers in tech and allied health through mentor-led, job-aligned training programs. - **Entity Type**: Private (Series B) - **Headquarters**: San Francisco, California, USA (with offices in Bengaluru, India) - **Founded**: 2013 - **Founders**: Gautam Tambay (CEO) and Parul Gupta (Co-founder) ## Core Business - **Primary industry/industries**: Education Technology (EdTech), Workforce Development, Professional Training - **Target customers**: B2C (working professionals seeking career changes or upskilling), B2B (employers and healthcare systems seeking talent pipelines), and workforce organizations - **Mission statement**: "Transforming one million lives by 2030" by bridging critical skills gaps through accessible, high-quality education. ## Products & Services - **Mentor-Led Career Tracks**: Structured, online programs in high-growth fields including AI, data analytics, software engineering, and allied health (e.g., pharmacy technician, sterile processing technician). These combine a cutting-edge curriculum with 1-on-1 expert mentors, career coaches, and student advisors. - **B2B Workforce Development (Springboard for Business)**: Partnerships with employers, healthcare systems, and workforce organizations to build durable talent pipelines and deliver measurable business outcomes. - **Live Instructor-Led Programs**: Certified training for roles like Pharmacy Technician and Sterile Processing Technician, delivered by live instructors. - **Career Coaching & Mentorship**: A "one-size-fits-one" approach that pairs learners with dedicated mentors and career coaches for personalized support. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric**: Springboard reports an 85.6% average salary increase and a 12-month job placement rate for Career Track graduates (based on December 2023 data). - **Notable Investors/Partners**: The company is a Series B startup backed by notable investors in education and technology sectors (specific names not publicly listed on their main page, but described as "backed by some of the most innovative investors"). - **Growth Signals**: The company is actively expanding into new verticals like Allied Health and AI, building new programs from scratch. They also have a growing employer partner network and a General Manager dedicated to "Springboard for Business." ## Competitive Advantages - **Human-Centric Model**: The combination of expert mentors, career coaches, and student advisors creates a high-touch, personalized learning experience that differentiates them from purely automated or content-only platforms. - **Outcomes-Focused**: With a published job placement rate and salary increase data, Springboard is built around producing tangible career outcomes, not just delivering content. - **Dual B2C/B2B Model**: Serving both individual learners and enterprise clients provides diversified revenue streams and a strong feedback loop between talent supply (students) and demand (employers). - **Strong Mission & Culture**: A clear mission to "transform one million lives" and a stated value of "Users > Company > Team > Self" creates a purpose-driven environment that attracts mission-aligned talent. ## Strategic Focus - **Expansion into New Verticals**: Actively building programs in Allied Health and AI, representing a significant growth area beyond their core tech tracks. - **Operationalizing AI**: The company is embedding AI fluency as a default operating practice, using AI tools as a "force multiplier" across teams to improve speed and quality. - **Building for Scale**: They are focused on creating repeatable systems and infrastructure to support rapid growth and new program launches, transitioning from "scrappy MVP" to properly operationalized processes. - **Deepening Employer Partnerships**: Strengthening relationships with healthcare systems and other employers to create durable talent pipelines. ## Why Work Here - **Mission-Driven Culture**: The company's values (e.g., "We are always learning," "We are open, honest, and constructive") are deeply embedded in the culture. The mission to transform lives through education is central to the work. - **Remote-First Flexibility**: Many roles are remote within the US (including states like CA, FL, TX, MA, AZ, NY, and IL), with beautiful physical offices in San Francisco and Bengaluru for those who prefer in-office work. - **Inclusive & Diverse Environment**: The company boasts a female co-founder, 40% women in leadership, and a team that speaks 40+ languages representing 15+ nationalities. - **Generous Benefits**: Benefits include world-class medical, dental, vision, and wellness benefits; flexible work hours and vacation policy; professional development and learning budgets (including free access to any Springboard course); ergonomic desk setup and noise-canceling headphones; free catered lunches and healthy snacks (in office); and company-wide annual offsites. - **Growth & Ownership**: As a rapidly growing Series B startup, employees have incredible opportunities for ownership, influence, and professional advancement. The culture rewards "founder mentality" and the ability to create structure in ambiguity. - **Learning is in the DNA**: Every employee gets two professional development budgets to learn anything, from baking to origami, reinforcing that the company walks the talk on continuous learning. ## Sources 1. [springboard.com](https://www.springboard.com/about/) 2. [springboard.com](https://www.springboard.com/join-us/) 3. [springboard.com](https://www.springboard.com/) 4. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/springboard) 5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/springboard/jobs/6102309004) 6. 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