--- title: 'Senior Project Manager at Backbase' canonical: 'https://feeny.ai/job/senior-project-manager-backbase-mexico-city-23p76mes90dg' type: 'job' last_seen: '2026-09-26' --- # Senior Project Manager at Backbase - **Company:** Backbase - **Location:** Mexico City, Mexico - **Posted:** 2026-09-25 - **Last confirmed live:** 2026-09-26 - **Apply:** https://job-boards.greenhouse.io/workatbackbase/jobs/8225998 ## Job description Hybrid role. As a Senior Project Manager, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients. Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders. You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential. Fundamentals: ● 5-8 years of experience; ● Can demonstrate experience in the banking sector; ● Can demonstrate experience in scaleup environment; ● Managed a program; ● Agile coach experience is beneficial. Use of Tools and Methods: ● Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools; ● Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working. Financial Management: ● Able to create tools and processes around internal and external reporting; ● Able to support strategy discussions based on reported data; ● Able to address issues based on data; ● Ensures effectiveness of the project (productivity/billability for the company). Client Management: ● Able to spot business development opportunities and involve relevant people; ● Able to design and facilitate client workshops; ● Able to spot potential issues and minimize the impact through effective management; ● Able to handle a large transformation program within one customer; ● Able to work with senior stakeholders to define long-term program strategy. Project Team Management (internal): ● Effectively manages project team and resolves issues; ● Takes initiative to identify potential resources before liaising with the resourcing team; ● Trains team members in scrum methodology; ● Manages multiple teams in a large program or multiple projects. Change Management: ● Is comfortable with ambiguity and a rapidly changing environment; ● Able to influence and drive change; ● Can identify potential changes as risks before they occur; ● Able to mitigate the impact of changes and replan accordingly; ● Able to improve the change process. Risks and Issues Management: ● Manages risks and issues on the project level and program level. ## About Backbase ## Company Overview - **One-liner**: Backbase builds the AI-native Banking OS that unifies digital channels, front office, and operations so banks can coordinate customers, employees, and AI agents from one platform. - **Entity Type**: Private (no public ticker; no funding rounds disclosed – appears organically grown) - **Headquarters**: Amsterdam, Netherlands - **Founded**: 2003 - **Founders**: Not publicly available (described as “founder-led” but names not stated on the provided sources) ## Core Business - **Primary industry**: Banking technology / financial services software - **Target customers**: B2B – large banking institutions (120+ banks globally, serving 75M+ daily users) - **Mission/purpose**: “We built something that didn't exist before – an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks.” ## Products & Services - **AI-native Banking OS**: A unified platform that sits above legacy cores, CRMs, and data platforms. It orchestrates customer engagement (digital banking, conversational banking, front-office workspaces) and banking operations (high-volume processes like disputes, payments, lending). Designed to be deployed incrementally without rip-and-replace. Includes native AI agents for governance, automation, and auditability. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: 2,000+ employees globally, 50% of team in R&D, 120+ banks as customers, 75M+ active daily users across the platform - **Notable Investors/Partners**: Not publicly available - **Growth Signals**: Expanding globally with 16 offices across 5 continents; notable customer examples include I&M Bank (Africa) which grew onboarding from 2,000 to 21,000 new customers per month, and Techcombank (Vietnam) achieving 50% of savings and investments through digital. The company is actively hiring and describes itself as “in the middle of the biggest shift in banking’s history.” ## Competitive Advantages - **Unified Frontline architecture** – breaks down fragmentation between digital channels, front office, and operations, enabling banks to move fast without sacrificing compliance or security - **AI-native from the ground up** – not a bolt-on; full governance and audit trails for every AI decision - **Progressive modernization** – works with existing cores, no big-bang migration required - **18+ years of banking domain expertise** (since 2003) with a singular focus on banking since 2012 ## Strategic Focus - Deepening AI integration into banking workflows (Elastic Operations – scaling throughput without scaling headcount) - Expanding global footprint (17 offices, including recent additions in Hyderabad, Riyadh, Mexico City, and Toronto) - Continuing to shift banks from legacy fragmentation to a unified, composable operating system ## Why Work Here - **Culture**: Described as “ambition without ego,” “bias for action,” “you own what you ship,” and “the work is the standard.” Flat structure with no micromanagement. - **Work model**: Hybrid – “Where you do your best work is up to you.” Offices in 17 locations globally. - **Perks**: Annual learning budget, global exposure, wellness support, real ownership of projects from day one. - **Engineering focus**: 50% of the team in R&D; real AI running in production, not just pilots. ## Sources 1. [backbase.com/careers](https://www.backbase.com/careers) 2. [backbase.com/about](https://www.backbase.com/about) 3. [backbase.com](https://www.backbase.com/) 4. [linkedin.com/company/backbase](https://www.linkedin.com/company/backbase) ## Other roles at Backbase - [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-backbase-hyderabad-0vnqjmqn40b4) — Hyderabad, India - [Senior Project Manager](https://feeny.ai/job/senior-project-manager-backbase-guadalajara-jalisco-rjs8xgm5jvej) — Guadalajara Jalisco, Mexico - [(Services) Security Director](https://feeny.ai/job/services-security-director-backbase-amsterdam-ch0cnvr3rdfj) — Amsterdam, Netherlands - [AI Applied Software Engineer](https://feeny.ai/job/ai-applied-software-engineer-backbase-krakow-vgmf2z1rxy3w) — Krakow, Poland - [Senior AI Applied Software Engineer](https://feeny.ai/job/senior-ai-applied-software-engineer-backbase-krakow-429ak23911ww) — Krakow, Poland - [AI Applied Software Engineer](https://feeny.ai/job/ai-applied-software-engineer-backbase-krakow-b28b1g162w8k) — Krakow, Poland - [Senior AI Applied Software Engineer](https://feeny.ai/job/senior-ai-applied-software-engineer-backbase-krakow-gewam7jecnf1) — Krakow, Poland - [Senior AI Applied Software Engineer](https://feeny.ai/job/senior-ai-applied-software-engineer-backbase-krakow-cq6tybjycp6b) — Krakow, Poland - [AI Applied Software Engineer](https://feeny.ai/job/ai-applied-software-engineer-backbase-krakow-ng4kn2dk11ft) — Krakow, Poland - [Customer Success Director](https://feeny.ai/job/customer-success-director-backbase-atlanta-georgia-6xv96r6c1tar) — Atlanta Georgia, United States