--- title: 'Senior Project Manager, Campaign Operations at Arbiter AI' canonical: 'https://feeny.ai/job/senior-project-manager-campaign-operations-arbiter-ai-united-states-qmwtnms0w08q' type: 'job' last_seen: '2026-10-18' --- # Senior Project Manager, Campaign Operations at Arbiter AI - **Company:** Arbiter AI - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-13 - **Last confirmed live:** 2026-10-18 - **Apply:** https://jobs.ashbyhq.com/arbiter-ai/9deca132-f693-47e6-bf49-6dba3e265018 ## Job description Arbiter is the AI-powered care orchestration system that unites healthcare. We are launching our best-in-class, patient-facing Agentic platform to optimize patient outcomes through a unique multimodal approach. We optimize complex healthcare workflows that interface with patients using the latest Agentic AI approaches, and we combine it with a sophisticated platform to serve this Agentic layer at scale. Backed by one of the largest seed rounds in health tech history and operators who bring the expertise and distribution to scale nationally, we're building the connected infrastructure healthcare should have had all along. Our Culture & Values We are a high-performing group of engineers dedicated to delivering innovative, high-quality solutions to our clients and business partners. We believe in: - Excellence: Taking immense pride in our craft and the products we build, treating both with utmost respect and care. - Impact-Driven Development: Firmly committed to engineering high-quality, fault-tolerant, and highly scalable systems that evolve seamlessly with business needs, minimizing disruption. - Collaboration Over Ego: Valuing exceptional work and groundbreaking ideas above all else. We seek talented individuals who are accustomed to working in a fast-paced environment and are driven to ship often to achieve significant impact. - Continuous Growth: Fostering an environment of continuous learning, mentorship, and professional development, where you can deepen your expertise and grow your career. ## Responsibilities As Project Manager, reporting to the Head of Strategic Deployments & Operations. you will own the campaign calendar and the requirements behind every launch. You will turn what customers ask for into clear, buildable specs. You will keep engineering, deployment, and clinical teams working from one plan, and make sure every campaign goes live on time and works as designed. The role combines program management, requirements discipline, and close work with customers. Campaign calendar ownership: - Own the master campaign calendar across all customers: launch dates, outreach waves, refresh cycles, pauses, and end dates. - Plan around the deadlines that matter in healthcare, including HEDIS and Star measurement year end, seasonal campaigns like flu, Medicare marketing windows, and each customer’s own reporting cycles. - Spot capacity conflicts, dependencies, and timeline risks early, and lead the tradeoff discussions before dates slip. - Run a regular launch readiness review so every campaign has the right inputs, approvals, and QA signoff before it goes live. Requirements and intake: - Run campaign intake with customers and internal teams. Capture goals, target populations, measures, outreach rules, escalation paths, scheduling logic, and how success will be measured. - Turn business and clinical requirements into clear specs that engineering and deployment can configure without guessing. - Keep a single source of truth for each campaign’s requirements, versions, and approvals, so that what launches matches what the customer agreed to. - Run change control on live campaigns: log requested changes, assess their impact, get the right signoffs, and schedule them into releases. Cross-functional coordination: - Coordinate the full launch process across customer data files, script and clinical review, compliance approval, configuration, QA, and go-live. - Be the main point of contact for campaign timelines on customer projects. Give status updates that are short, accurate, and honest about risk. - Work with QA and engineering after launch to make sure issues found on live campaigns feed back into requirements and process. Process and tooling: - Build and maintain the templates and checklists that make launches repeatable: intake forms, requirements specs, readiness checklists, and launch runbooks. - Track delivery metrics such as on-time launch rate, intake-to-launch cycle time, and change volume, and use them to improve how the team plans. - Help bring the tools we use to manage the calendar and campaign configuration, which are still maturing, up to the level of a team running many campaigns at once. ## Minimum Qualifications - 3 to 6 years in project or program management, implementation, or technical operations on a software platform with live customer deployments. - A proven record of running several concurrent projects with fixed external deadlines. - Strong requirements discipline. You can turn a vague customer request into a precise spec, and you ask the questions that prevent rework. - Comfort working closely with engineers, and enough technical fluency to read configuration, understand data flows, and know when a change is simple and when it is not. - Clear written communication and careful documentation habits. - Calm judgment on prioritization when timelines, customers, and internal teams are in conflict. ## Preferred Qualifications - Healthcare experience, especially payer quality programs (HEDIS, Stars) or provider patient access and scheduling. - Experience with patient or member outreach, contact center, or voice AI platforms. - Familiarity with HIPAA, PHI handling, and compliance review of member communications. - Experience with project management tools such as Jira, Linear, Asana, or Smartsheet, and comfort building lightweight workflows in them. - PMP, CSM, or similar certification. This role will be onsite in our New York City office, a fast-paced, collaborative environment where great ideas move quickly from whiteboard to production. Job Benefits We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth: - Highly Competitive Salary & Equity Package: Designed to rival top FAANG compensation, including meaningful equity. - Generous Paid Time Off (PTO): To ensure a healthy work-life balance. - Comprehensive Health, Vision, and Dental Insurance: Robust coverage for you and your family. - Life and Disability Insurance: Providing financial security. - Simple IRA Matching: To support your long-term financial goals. - Professional Development Budget: Support for conferences, courses, and certifications to fuel your continuous learning. - Wellness Programs: Initiatives to support your physical and mental health. Pay Transparency The annual base salary range for this position is $180,000-$200,000. Actual compensation offered to the successful candidate may vary from the posted hiring range based on work experience, skill level, and other factors. ## About Arbiter AI ## Company Overview - **One-liner**: Arbiter AI is an AI-powered care orchestration platform that unites patients, providers, and payers to reduce healthcare fragmentation by automating referrals, prior authorizations, and care optimization. - **Entity Type**: Private (Seed – $52M raised, November 2025) - **Headquarters**: New York, New York, United States (with offices in San Francisco and Boca Raton) - **Founded**: 2025 - **Founders**: Michelle Carnahan (CEO and Co-Founder), Elliot Moskow (Co-Founder), Ashish Gupta (Co-Founder, Head of Agentic Engagement) ## Core Business - **Primary industry**: Healthcare IT / Care Orchestration - **Target customers**: B2B – health plans (payers), provider organizations (health systems, physician groups), and delegated entities - **Mission/purpose**: “Unite healthcare” by ending fragmentation and ensuring patients receive the right care, in the right place, at the right time. ## Products & Services - **Automated Prior Authorizations**: An AI-powered module that structures payer criteria and codifies raw policy documents to streamline delegated and standard authorizations, reducing approval delays and administrative burden. - **Gap Detection & Clinical Triggers**: Surfaces referral opportunities based on quality gaps and risk adjustment data (e.g., missed screenings, overdue labs) directly in the EMR, creating structured, financially aligned triggers. - **Provider Graph & Routing Engine**: Matches patients to in-network providers using a dynamic directory that optimizes for cost, quality, and availability; reduces leakage and supports site-of-care optimization. - **Patient Engagement & Scheduling**: Multi-channel outreach, real-time scheduling, reminders, and follow-up that increase appointment completion rates and reduce no-shows. - **Core Platform – Record‑Action‑Alignment Model**: A continuous engine that unifies clinical, financial, and policy data (Record), recommends and automates next-best steps via agentic AI (Action), and monitors outcomes to improve performance (Alignment). All offerings are delivered as a SaaS/API platform that embeds within existing workflows. ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metric**: Total funding of **$52M** (Seed round, November 2025) - **Notable Investors/Partners**: Lead investors MFO Ventures and TriEdge Investments; also backed by ThirdWaveRx, MyndYou, Anthuria, Kain Capital, and others. Board members include Mary Beth Lang. - **Growth Signals**: - Founded in 2025, reached 32 employees and 1,500+ LinkedIn followers within its first year. - Opened offices in New York (HQ), San Francisco, and Boca Raton; hybrid/remote culture. - Actively hiring for 4 roles (Product Lead, Staff Backend AI Engineer, Senior Backend Engineer, GTM Lead) – showing early scaling intent. ## Competitive Advantages - **Built by healthcare insiders**: The team brings decades of experience from UnitedHealth Group, Cigna, VillageMD, Eli Lilly, as well as tech expertise from One Medical, Oscar, Meta, Apple, and Google – they claim to “build what healthcare leaders demand” rather than guessing market needs. - **Unified operating spine**: Arbiter replaces point solutions (separate prior auth, referral, scheduling systems) with a single platform that aligns clinical, financial, and payer data. - **Agentic AI + closed‑loop execution**: The platform doesn’t just surface insights; it automates actions (e.g., submitting authorizations, booking appointments) and tracks outcomes, creating a feedback loop for continuous improvement. - **Embedded distribution**: The platform integrates directly into existing EMR and payer workflows, lowering switching costs for customers. ## Strategic Focus - **Scale thoughtfully**: The company prioritizes building products and hires that “earn the right to scale” by demonstrating clear value first. - **Product‑led growth**: Focus on validating early, growing what works, and course‑correcting quickly. - **Deliver measurable impact**: Every initiative is tied to a metric that improves the healthcare system – reducing waste, speeding approvals, improving patient outcomes. ## Why Work Here - **Culture principles**: “Earn Trust” (autonomy, ownership, security), “Scale Thoughtfully” (lean, data‑driven), “Deliver Impact” (outcomes over effort). The team values transparency, speed, and accountability. - **Remote/hybrid policy**: Hybrid workspace (employees combine remote and on‑site work). Roles are listed as remote; offices in NYC, SF, and Boca Raton provide world‑class environments for collaboration. - **Notable perks**: - Medical, dental, and vision benefits - Trust‑based PTO - 401k matching - Parental leave - Mental health support - **Engineering culture**: Strong emphasis on autonomy for engineering teams, secure by design, and building with speed. Open roles include Staff Backend AI Engineer and Senior Backend Engineer, indicating a focus on foundational AI and infrastructure work. ## Sources 1. [arbiter.ai](https://www.arbiter.ai/) 2. [arbiter.ai/careers](https://www.arbiter.ai/careers) 3. [linkedin.com/company/arbiter-ai](https://www.linkedin.com/company/arbiter-ai) 4. [builtin.com/company/arbiter-ai](https://builtin.com/company/arbiter-ai) 5. [jobs.ashbyhq.com/arbiter-ai](https://jobs.ashbyhq.com/arbiter-ai) ## Other roles at Arbiter AI - [QA Engineer, Voice AI Agents](https://feeny.ai/job/qa-engineer-voice-ai-agents-arbiter-ai-united-states-npaxmmkkxqm5) — United States - [Head of Strategic Deployments & Operations](https://feeny.ai/job/head-of-strategic-deployments-operations-arbiter-ai-new-york-ggagp4q21bwv) — New York, NY - [General Interest](https://feeny.ai/job/general-interest-arbiter-ai-united-states-ad6c946r7ghk) — United States