---
title: 'Senior Project Manager, Institutional (资深项目经理，金融机构类客户) at Guidepoint'
canonical: 'https://feeny.ai/job/senior-project-manager-institutional-guidepoint-shanghai-nkz8wykceepm'
type: 'job'
last_seen: '2026-11-06'
---

# Senior Project Manager, Institutional (资深项目经理，金融机构类客户) at Guidepoint

- **Company:** Guidepoint
- **Location:** Shanghai, China
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-06
- **Apply:** https://job-boards.greenhouse.io/guidepoint/jobs/8710438002

## Job description

Overview:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 2 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more

What You Will Own:

- Manage and retain existing strategic client accounts
- Provide excellent customer service
- Build long lasting relationships with key users
- Act as an extension of clients’ research teams
- Grow client accounts
- Achieve growth targets on accounts
- Penetrate userbase
- Contact clients to obtain new projects
- Push events, teleconferences or new advisors
- Wherever possible convert Trials to full clients through excellent service during trial period

## Key Responsibilities

Project Management

- Display a strong understanding of client requests and processes.
- Communicate scope of project to assigned junior project managers / associates (if applicable)
- Execute and complete projects within discussed timeline
- Properly qualify advisors before sending bios to clients / send unvetted advisors when required
- Promptly close out projects when finished (and keep status icons on projects up to date)
- Consistently gather client feedback for quality control, service improvement ideas, and to determine if more work is needed
- Be cost effective – monitor hourly rate, minimize prep time payments and negotiate appropriately with Advisors
- Inform Team Lead of difficult projects taking longer than 48 hrs

Client Management

- Build long lasting relationships with clients to encourage new and repeat business opportunities. Proactively ask for referrals
- Engage new users through invitations to events, proactive push, periodic phone calls, meetings, etc. (multiple users increases client stickiness)
- Work with Sales/Client Growth to keep abreast of status of client and any updates to contract/usage
- Interact with sales to onboard new clients and educate them on our service and offerings
- Research and know the client:  obtain client coverage list and/or holdings list if at all possible
- Develop Account Plan by mapping out steps to grow the account over time
- Handle client issues in a timely manner (alert Team Lead of any major problems that arise)
- Monitor client activity monthly: research any drop-offs in usage and find ways to increase usage
- Attend and participate in meetings or calls with clients as requested by sales or Vertical Director
- Actively participate in Trials when possible

Advisor Management

- Liaise with Associates to custom recruit for projects as needed
- Develop relationship with industry advisors (often leads to referrals, and timely follow-up)
- Edit profiles before sending to client (if necessary)
- Record newly uncovered advisor information or expertise in Advisor profiles
- Respond promptly to advisor responses, queries, problems, etc.
- Follow Advisor Rate Change guidelines
- Keep eye out for new recruiting ideas or new recruiting resources

Push/Sales

- Work closely with Sales/Client Growth to conduct regular account reviews, analyze account profitability and develop and execute on strategic account goals
- Attend client meetings (both current clients and prospects)
- Proactively notify clients of advisors that they might want to speak with
- Work with sales to determine who pushes events/teleconferences
- Market/communicate all product offerings to client (surveys, events, etc) on a regular basis
- Identify idle users and develop engagement plan

Training, Evaluation, Staffing

- Provide ad-hoc training sessions for the rest of the team when required
- Interview candidates as needed
- Contribute to the development of training materials when needed
- Share best practices with team members

Compliance

- Know and follow compliance procedures
- Be knowledgeable of and follow any client-specific compliance procedures
- Screen request for compliance “red flags” and communicate them to Guidepoint Counsel
- Understand and explain Guidepoint Advisor T&C when necessary
- Communicate any other issues to GPG counsel

Experience You Will Bring:

- Bachelor’s degree or above in Business, Finance, Economics, Communications, or a related field.
- 3–5 years of relevant experience in account management, client services, or project delivery, preferably within expert networks, consulting, research, or professional services, with a proven ability to thrive in fast‑paced, deadline‑driven environments while managing multiple high‑touch client relationships simultaneously.
- Team management experience – has led a team of at least 3 members, with demonstrated ability in training, mentoring, and people development.
- End‑to‑end project management – hands‑on experience in scoping, execution, timeline management, and quality control throughout the full project lifecycle.
- Cross‑functional collaboration – proven track record of working with sales/business development teams to onboard new clients, conduct regular account reviews, and execute strategic growth plans.

Skills You Will Bring:

- Strategic & Analytical Acumen – translate big‑picture goals into actionable engagement plans, interpret usage data, spot trends, and proactively address declining activity.
- Client Relationship & Communication – build trust and rapport with key accounts, becoming their go‑to resource;
- Commercial Savvy –  identify revenue‑growth levers, and maintain cost efficiency
- Resilience & Problem‑Solving – remain composed under pressure, effectively handle client escalations and complex project hurdles with sound judgment.
- Collaborative Spirit – work seamlessly across internal teams
- Integrity & Compliance Awareness – instinctively recognize sensitive issues or any potential risk and adhere to protocols with minimal supervision.

What We Offer:

- 14 annual leave days (PTO Days), 13 legal holidays, and 7 full paid sick days
- Social insurances and housing fund
- Shanghai CBD location, Bund Center with line 10 and line 14 metro
- Free snacks and beverages in the office, including free coffee
- Competitive salary depending on experience.
- Casual work environment,
- Monthly birthday celebration, team building, and other social events
- Entrepreneurial environment, autonomy, and fast decisions
- International exposure to the global Guidepoint service teams
- Summer and winter team events

About Guidepoint:

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.

## #LI-TH1

#LI-onsite

## About Guidepoint

## Company Overview
- **One-liner**: Guidepoint connects decision-makers with vetted subject-matter experts and AI-powered research tools to accelerate insight and drive conviction.
- **Entity Type**: Private (Bootstrapped/Profitable)
- **Headquarters**: New York City, USA
- **Founded**: 2003
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Expert Networks, Research Services, Data & Analytics
- **Target customers**: B2B; primarily serves the world’s leading investment firms, corporations, and consulting organizations (5,000+ organizations globally)
- **Mission or purpose statement**: “To constantly seek new ways to help our clients access hard-to-source knowledge.”

## Products & Services
- **Expert Network**: Connects clients with 2M+ vetted advisors across every industry and geography. Experts are sourced, screened, and scheduled in minutes via a proprietary knowledge graph.
- **Transcript Library**: A searchable library of 100,000+ expert transcripts covering 80,000+ companies, with 5,000 new transcripts added monthly. Curated by former senior investment analysts and 100% compliance-reviewed.
- **Guidepoint360 (Mobile App, APIs, MCP)**: AI-powered research platform offering Deep Research (synthesizes content into reports in ~15 minutes), AI Moderation (scales interviews with standard guides), and AskGP (source-backed answers with traceable attribution). Accessible via API or MCP for integration into client workflows.
- **Guidepoint Tracker**: Alternative data product launched in 2007.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private, profitable company)
- **Key Metric**: 2,000+ employees, 19 global offices, supporting 5,000+ organizations worldwide
- **Notable Investors/Partners**: Not publicly available (company is not venture-backed; appears bootstrapped/profitable)
- **Growth Signals**: Network grew to 2M+ advisors (up from 1M in 2021). Launched AI-powered research tools in 2025-2026. 15,000+ new experts recruited every month. 5,000+ new transcripts added monthly.

## Competitive Advantages
- **Proprietary Knowledge Graph & Scale**: 2M+ vetted experts and 100K+ transcripts create a defensible data moat that competitors cannot easily replicate.
- **Compliance-First Approach**: Led by a former senior counsel at the SEC’s Division of Enforcement; compliance is embedded into the project lifecycle, giving clients speed with confidence.
- **AI-First Innovation**: Early mover in applying AI to expert research (Deep Research, AI Moderation, MCP integration), differentiating from traditional expert networks.
- **Two Decades of Trust**: Founded in 2003, Guidepoint wrote the playbook on expert insights and has earned the trust of the world’s most discerning clients.

## Strategic Focus
- **AI & Data Transformation**: Heavily investing in AI-powered research tools (Guidepoint360, AskGP, MCP) to move beyond traditional expert calls and offer end-to-end research workflows.
- **Product Expansion**: Growing the transcript library, alternative data offerings, and self-service tools to serve clients at every stage of research.
- **Global Reach**: Maintaining and expanding 19 global offices to serve a diverse, international client base.

## Why Work Here
- **Culture**: Fast-moving, collaborative, and supportive. Employees describe a “one team” environment where cross-office collaboration is the norm. Wins are celebrated openly, and friendships that “outlast the jobs” are common.
- **Growth**: Internal mobility is encouraged and normal—employees switch teams, offices, and functions. Managers are expected to help, not block. The company supports professional development and flexible working.
- **DEI**: Diverse backgrounds, experiences, and points of view are treated as an asset. The company hires from many different places and backgrounds.
- **Work Environment**: Hybrid/office-based across 19 global locations. The work is described as meaningful, with new challenges daily.
- **Notable Perks**: Opportunities to connect across teams and regions. The company has 114 current job openings (as of search date) across Business Development and other functions.

## Sources
1. [Guidepoint Official Website](https://www.guidepoint.com/)
2. [Guidepoint About Page](https://www.guidepoint.com/company/)
3. [Guidepoint Careers Page](https://www.guidepoint.com/company/careers/)
4. [Guidepoint Greenhouse Job Board](https://job-boards.greenhouse.io/guidepoint)
5. [Guidepoint LinkedIn](https://www.linkedin.com/company/guidepoint)

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