---
title: 'Senior Project Manager – Salesforce at TTEC Digital'
canonical: 'https://feeny.ai/job/senior-project-manager-salesforce-ttec-digital-hyderabad-f6rc8xa87xyd'
type: 'job'
last_seen: '2026-09-24'
---

# Senior Project Manager – Salesforce at TTEC Digital

- **Company:** TTEC Digital
- **Location:** Hyderabad, India
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-24
- **Last confirmed live:** 2026-09-24
- **Apply:** https://jobs.lever.co/ttecdigital/523b52c4-7b43-479e-b42c-10605c72c617

## Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Project Manager – Salesforce At TTEC Digital, everything we do helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate data, and orchestrate industry-leading technology. Job Expectations TTEC Digital is expanding its Salesforce practice in Hyderabad, India. As a Project Manager – Salesforce, you will be responsible for managing end-to-end Salesforce project delivery, ensuring projects are delivered on time, within scope and budget, while maintaining strong client relationships and delivery quality. The role requires strong project management, stakeholder management, Agile/Scrum delivery, risk management, and a good understanding of Salesforce implementations. Roles & Responsibilities Manage end-to-end Salesforce projects from initiation through delivery and closure. Develop and maintain project plans, schedules, milestones, dependencies, and delivery commitments. Work closely with clients, Product Owners, Business Analysts, Architects, Developers, QA, and other stakeholders. Lead project governance, status meetings, steering committee meetings, and client communications. Manage scope, schedule, budget, risks, issues, dependencies, and change requests. Track project progress, identify potential delays or risks, and drive corrective actions. Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement. Ensure effective coordination between distributed teams and client stakeholders. Monitor resource requirements, utilization, capacity, and project priorities. Ensure deliverables meet agreed quality, timelines, and acceptance criteria. Manage escalations and facilitate resolution of project and delivery issues. Prepare project status reports, dashboards, RAID logs, and other governance documentation. Support estimation, proposals, RFP/RFI responses, and project planning for new Salesforce opportunities. Identify opportunities for process improvement and drive continuous improvement across project delivery. Ensure effective communication across technical and business teams throughout the project lifecycle. Eligibility & Required Skills Bachelor's degree in Engineering, Computer Science, Business, or equivalent. 8–12+ years of IT project management experience, with significant experience managing Salesforce projects. Strong understanding of Salesforce implementations and the Salesforce ecosystem. Proven experience managing Agile/Scrum projects and distributed teams. Strong experience in client management, stakeholder management, risk management, and project governance. Experience with project planning, estimation, budgeting, resource management, and delivery tracking. PMP, PRINCE2, Salesforce certifications, or Agile/Scrum certifications are preferred. Strong communication, presentation, negotiation, and problem-solving skills. Ability to manage multiple priorities and work with geographically distributed teams. Strong ownership, accountability, and ability to operate in a fast-paced consulting environment.

## Key Focus

Project Delivery | Client Management | Agile/Scrum | Governance | Risk & Issue Management | Resource Planning | Stakeholder Management | Salesforce Delivery

## About TTEC Digital

## Company Overview
- **One-liner**: TTEC Digital is the largest pure-play Customer Experience (CX) technology partner globally, delivering data, AI, observability, security, and contact center solutions for enterprise clients.
- **Entity Type**: Public (subsidiary of TTEC Holdings, NASDAQ: TTEC)
- **Headquarters**: Austin, Texas, United States (with offices in Greenwood Village, Colorado, and global locations)
- **Founded**: 1982 (as part of TTEC; TTEC Digital operates as a dedicated digital business unit)
- **Founders**: Not publicly disclosed for TTEC Digital specifically; TTEC Holdings was founded by Kenneth Tuchman

## Core Business
- **Primary industry**: IT Services and IT Consulting, specifically Customer Experience (CX) technology and digital transformation
- **Target customers**: Enterprise B2B clients (1,000+ clients across North America, Europe, and Asia Pacific), including global brands and public service organizations
- **Mission or purpose statement**: "To help the world’s most respected organizations create connected, valuable, lasting relationships." (Guided by values of purpose, humanity, and connection)

## Products & Services
- **CX Strategy & Consulting**: End-to-end CX design, orchestration, and transformation consulting, including customer journey mapping and experience architecture.
- **Contact Center Technology Implementation**: Certified at the highest tier across major platforms (Amazon Connect, Google Gemini Enterprise, NICE CXone, Genesys Cloud, Five9), covering implementation, integration, and optimization.
- **AI & Agentic AI Solutions**: Design and deployment of AI-driven contact center solutions, including agentic AI architectures, conversational AI, and Google Gemini Enterprise CX.
- **Data, Analytics & Insights**: Data engineering, analytics, and insights services to drive customer behavior understanding and business outcomes.
- **Observability & Security**: Cloud-native observability, security, and monitoring solutions for CX environments.
- **Managed Services**: Ongoing operations, maintenance, and support for CX technology stacks, with outcome-based delivery rather than hours billed.
- **Proprietary Software & Forward-Deployed Engineers**: Custom-built software and embedded engineering resources for tailored client solutions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (TTEC Digital is a subsidiary; TTEC Holdings' market cap is separate and not provided in sources)
- **Key Metric**: Annual Revenue not publicly disclosed for TTEC Digital; parent TTEC Holdings reports consolidated revenue. Total funding is not applicable (public parent).
- **Notable Investors/Partners**: Certified partner of Amazon Web Services (AWS), Google Cloud (Gemini), NICE, Genesys, Five9, and other leading CX platforms. Clients include global brands across North America, Europe, and Asia Pacific.
- **Growth Signals**: 
  - Headcount growth: +12.1% YoY (+214 employees) per LinkedIn; official site claims 2,000 technologists (conflicting reports — see Sources)
  - Active job postings up +82.4% year-over-year (62 open positions as of data date)
  - 2026 Great Place to Work Certification (USA); 2025 Gold, Silver & Bronze Stevie Awards; 2024 Fortune's America's Most Innovative Companies

## Competitive Advantages
- **Largest pure-play CX technology partner** globally, with a deep foundation in data, AI, and observability/security
- **2,000+ technologists** and certified at the highest tier across every major CX technology platform (data, analytics, contact center, CRM, cloud, frontier AI)
- **Single accountable partner** model — from first architecture decision through deployment and ongoing operations
- **Outcome-based delivery** (measured on outcomes, not hours billed) with a "global firm + strategic partner" agility
- **Global footprint** with offices across North America, Europe, Asia Pacific, and delivery centers in India and Philippines, offering support in dozens of languages

## Strategic Focus
- **AI-driven transformation**: Scaling agentic AI and generative AI solutions across enterprise CX (e.g., Google Gemini Enterprise, Amazon Connect agentic AI)
- **Cloud-native modernization**: Deepening AWS, Azure, and Google Cloud expertise for contact center and CX infrastructure
- **Data & analytics expansion**: Growing analytics and insights capabilities to drive measurable business outcomes
- **Talent acquisition**: Aggressively hiring across senior consulting, architecture, and engineering roles (62 active postings, +82.4% YoY job posting growth)

## Why Work Here
- **Great Place to Work certified** (2026, 2025, 2024) — recognized for team quality and culture
- **Remote-friendly**: Many roles are remote (e.g., "Remote — Full-Time Austin, TX"), with a fully remote U.S.-based team; some on-site roles in Hyderabad, India
- **Global stage**: Work with world-renowned brands and essential public service organizations on high-stakes AI and cloud projects
- **Engineering culture**: "Ditch the script and build tailor-made systems" — emphasis on innovation, custom builds, and forward-deployed engineering
- **Employee ratings** (LinkedIn): 3.8/5 overall; Work-Life Balance 4.1, Compensation 3.6, Culture 3.6, Career 3.5
- **Growth opportunities**: Strong headcount growth (+12.1% YoY) and expanding AI practice areas
- **Diverse, global team**: Workforce distributed across 20+ countries, with strong talent pipelines from Cognizant, Avtex, HCLTech, and Accenture

## Sources
1. [ttecdigital.com](https://www.ttecdigital.com/about)
2. [ttecdigital.com](https://www.ttecdigital.com/careers)
3. [jobs.lever.co](https://jobs.lever.co/ttecdigital)
4. [linkedin.com](https://linkedin.com/company/ttec-digital)
5. [ttecdigital.com](https://www.ttecdigital.com/locations/united-states)

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