--- title: 'Senior Project Manager - Service Management Platform at WPP' canonical: 'https://feeny.ai/job/senior-project-manager-service-management-platform-wpp-london-england-2aqz6m9jgadn' type: 'job' last_seen: '2026-09-12' --- # Senior Project Manager - Service Management Platform at WPP - **Company:** WPP - **Location:** London England, United Kingdom - **Posted:** 2026-04-14 - **Last confirmed live:** 2026-09-12 - **Apply:** https://job-boards.greenhouse.io/wpp/jobs/8388385002 ## Job description WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit [WPP.com.](https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwpp.com%2F&data=05%7C02%7CErica.Durr%40wpp.com%7C9bf4566a65bc46a48ac008de749116ea%7C150b5e663d884dee83f6ed149b727a00%7C0%7C0%7C639076363668176216%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Q9juosud56XGLThSFZ1NpPZd6FXpJPxV74OeRZWoh%2B4%3D&reserved=0) Why we're hiring: This role is responsible for leading the end-to-end delivery of WPP’s Service Management re-platform programme, replacing the current platform with a modern, AI-enabled service management capability. You will be accountable for the planning, coordination, governance, and execution of a large-scale platform transformation, ensuring all workstreams are delivered in a controlled, structured, and timely manner. Working under the Director of Service Delivery, you will coordinate cross-functional teams and strategic implementation partners, driving delivery across technology, process, data, integrations, and organisational change while ensuring alignment to scope, timelines, budget, and business outcomes. This role requires a highly experienced programme delivery leader who can establish strong governance, manage complex dependencies, mitigate risk, and successfully deliver one of WPP’s most significant Service Management transformation programmes. What you'll be doing: Programme & Project Delivery - Lead the end-to-end delivery plan for the Service Management Platform programme. - Define, construct, and maintain detailed, integrated project plans, identifying critical paths, key milestones, and cross-functional dependencies. - Ensure all delivery activities align perfectly with the agreed scope, budgets, timelines, and priorities defined by leadership. - Successfully coordinate multiple concurrent workstreams, including platform architectural rebuilds, data migration, global configuration, and multi-market rollouts. Execution Management - Drive a high-performance culture of execution discipline and accountability across all hybrid and cross-functional delivery teams. - Proactively track workstream progress, pre-emptively identify delivery roadblocks, and swiftly resolve blockers. - Establish clear ownership and definition of “Done” across all technical and operational project tasks. - Maintain tight change-control management over project scope to prevent scope creep while remaining agile. Partner & Vendor Coordination - Act as the primary operational integration point with key strategic partners, including Kyndryl and ServiceNow. - Align external delivery methodologies and delivery schedules with WPP's internal technical teams and business targets. - Strictly track partner deliverables, ensuring contractual and execution commitments are met. - Establish clear pathways for early escalation of partner-related risks, gaps, or dependencies. Governance & Reporting - Design, implement, and lead robust programme governance structures, including Steering Committees, weekly delivery forums, and peer reviews. - Synthesise complex data to provide transparent, clear, and highly professional reporting on project progress, risks, issues, and dependencies. - Own and actively manage the programme RAID log, ensuring risk mitigation plans are executed. - Deliver structured, data-driven, and polished executive-ready updates for senior leadership. Planning, Adoption, and Rollout - Orchestrate integrated sequencing plans across all workstreams to prepare the business for successful transition-to-service. - Coordinate deployment readiness activities including extensive User Acceptance Testing, training alignment, and change communication campaigns. - Monitor business readiness metrics and platform adoption progress, escalating risks that could impact successful business-as-usual transition. What you'll need: - Extensive SDLC Experience: Proven experience leading strategic, highly complex enterprise technology migrations or platform implementations across the entire Software Development Life Cycle, with a track record of managing multiple project tracks simultaneously. - Service Management Platform Expertise: Direct experience managing Service Management transformations, platform resets, or large IT Service Management / IT Operations Management platform rollouts is highly desired. - Global Stakeholder Management: A proven background coordinating and mobilising cross-functional, globally dispersed internal teams and major global external vendors such as Kyndryl and ServiceNow. - Adaptable Leadership: Highly resilient and quick to learn; able to reshape, reconfigure, and realign delivery solutions to meet changing priorities and challenging deadlines without compromising on delivery quality. - Relationship & Consensus Builder: Exceptional ability to work inclusively, establish instant credibility, solve conflicts, build consensus, and drive delivery alignment across competing business units. - Value-Oriented Self-Starter: Impeccable organisational and time management skills, prioritising activities that deliver the highest business value and outcomes. - Critical & Commercial Thinker: A strategic thinker who seamlessly blends technical, operational, and commercial insights into decision-making while challenging the status quo to optimise delivery. - Data-Driven Storyteller: Outstanding capability to translate metrics and project data into a compelling case for change, highlighting business outcomes and realised value. - Brilliant Communication Skills: Exceptional communication abilities, with the skill to translate highly complex, technical ServiceNow architecture concepts into succinct, clear, and impactful messages for non-technical business leaders. - Requirements Analysis: Strong functional analysis skills with the capability to capture, deconstruct, and prioritise well-formed business and technical requirements. Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide. ## About WPP ## Company Overview - **One-liner**: WPP is the world’s largest advertising and marketing services group, helping leading brands navigate change and deliver growth through media, creative, production, and enterprise solutions. - **Entity Type**: Public (LSE: WPP, NYSE: WPP) - **Headquarters**: London, United Kingdom - **Founded**: 1971 (by Sir Martin Sorrell) - **Founders**: Sir Martin Sorrell ## Core Business - **Primary industry**: Advertising, Marketing, Media, Public Relations, Digital Services - **Target customers**: B2B and B2C enterprise clients – global brands, retailers, and government organisations - **Mission or purpose statement**: “Trusted growth partner for the world’s leading brands” – aligning success with clients, people, and partners to deliver transformation and growth. ## Products & Services - **WPP Media**: Media planning, buying, and data-driven audience targeting across all channels. - **WPP Creative**: Brand building, advertising, content creation, and storytelling with AI-enabled personalisation. - **WPP Production**: Next-generation production services using generative AI to accelerate timelines and reduce costs. - **WPP Enterprise Solutions**: Transformative enterprise technology, customer experience, and commerce solutions. - **WPP Open**: Pioneering agentic marketing platform that unifies data, AI agents, and human talent in a single secure workspace for end-to-end marketing planning and execution. ## Market Standing - **Valuation/Market Cap**: ~£10 billion (approx. $12.5 billion) as of mid-2025 (market data from LSE) - **Key Metric**: Annual revenue of £14.8 billion (2024 full year) - **Notable Investors/Partners**: Institutional investors; technology partners include Adobe, Google, Microsoft, and leading AI innovators. - **Growth Signals**: - Launch of WPP Open, an AI-powered agentic platform that securely connects client data for real-time optimisation. - Continued investment in generative AI for production and creative personalisation. - Global headcount of approximately 100,000 employees, with offices in over 100 countries. ## Competitive Advantages - **Scale & Integration**: Only company that combines media, creative, production, and enterprise solutions under one roof, offering seamless end-to-end services. - **WPP Open Platform**: Proprietary AI platform that differentiates by enabling privacy-safe, real-time marketing optimisation across all client touchpoints. - **Deep Tech Partnerships**: Exclusive integrations with Google, Microsoft, Adobe, and AI startups, giving clients access to best‑in‑class innovation. - **Talent & Culture**: Attracts top creative, data, and technology professionals; strong emphasis on internal mobility and cross‑discipline careers. ## Strategic Focus - **AI‑First Transformation**: Embedding AI across all operations via WPP Open to automate routine tasks and elevate creative work. - **Sustainability & Trust**: Embedding sustainability into client solutions and committing to transparency in data use and measurement. - **Simplification**: Becoming simpler to work with – breaking down silos between operating units to deliver integrated outcomes. ## Why Work Here - **Global Opportunities**: Work with iconic brands (e.g., Ford, Unilever, Google, Nestlé) across 100+ countries; careers span media, creative, tech, data, and production. - **AI as a Teammate**: WPP positions AI as a force multiplier, not a replacement – giving employees the chance to focus on high‑value, creative work. - **Culture of Belonging**: Emphasises openness, trust, and diversity; “Belonging isn’t a programme” – building a culture where people feel free to be themselves. - **Growth & Mobility**: Designed for career mobility – move across disciplines, brands, and borders; continuous learning supported. - **Work Environment**: Hybrid/remote arrangements vary by role and location; global campuses in London, New York, and other major cities designed to spark collaboration. - **Perks & Benefits**: Competitive compensation, learning & development programmes, and a commitment to inclusive hiring (including use of AI tools to reduce bias in recruitment). ## Sources 1. [wpp.com - Company Overview](https://www.wpp.com/en/about) 2. [wpp.com - Careers](https://www.wpp.com/en/careers) 3. [wpp.com - Search & Apply](https://www.wpp.com/careers/search-and-apply) 4. 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