--- title: 'Senior Project Manager at VML' canonical: 'https://feeny.ai/job/senior-project-manager-vml-toronto-yzb9ft079p9v' type: 'job' last_seen: '2026-09-25' --- # Senior Project Manager at VML - **Company:** VML - **Location:** Toronto, Canada - **Compensation:** $65k–$115k - **Posted:** 2026-09-22 - **Last confirmed live:** 2026-09-25 - **Apply:** https://www.vml.com/careers/job/8811539002?gh_jid=8811539002 ## Job description ## Who We Are VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. For more information, please visit [www.vml.com](http://www.vml.com/)and follow along on  [LinkedIn](https://urldefense.proofpoint.com/v2/url?u=https-3A__urldefense.com_v3_-5F-5Fhttps-3A_www.linkedin.com_company_vml_-5F-5F-3B-21-21JboVxjCXSME-21OhlpCfbkl1UcWPwns1-2DGtvHOzFh0QwHV49fsPgGw-2DVCCU1bCg8aQFI9vN-2Dy-2DVwaQcITH2j2XKzGKBIFRLYf2AUWVYY1dFGK6-24&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=zouFnm4jZMgDFaYF1uVcRY3rbgHWPca_luUrBUkT6Yc&m=QzcCgXCAOjzj5hiU48_CKOdHRSJ4_YpuqfviT9yjlzH5VrkzySTZ-WaQXlYAnj4W&s=jJ7q5V70u9oUx7ONPm5jC3IK8y6vxDilX6BGTlqlWlA&e=) #WeAreVML. ## About the Role We are looking for a strategic, results-driven Senior Project Manager with a strong foundation in CRM and Customer Experience (CX) to lead the end-to-end delivery of high-impact, enterprise-scale initiatives. In this role, you will serve as the connective tissue between business stakeholders, technical teams, and executive leadership — ensuring every project is delivered on time, within scope, and aligned to meaningful customer outcomes. ## Key Responsibilities Project & Program Delivery - Own the full project lifecycle for complex CRM and CX programs, from discovery and planning through to launch and post-go-live support. - Develop and maintain integrated project roadmaps, risk registers, and status reports that provide clear, data-driven visibility to stakeholders at all levels. - Identify and resolve cross-functional dependencies proactively, minimizing disruption and keeping delivery on track. - Facilitate sprint planning, backlog grooming, retrospectives, and release coordination across multi-disciplinary Agile teams. CRM & Customer Experience - Drive projects that enhance CRM platforms, customer data strategies, and omnichannel customer journeys. - Partner with Product, Design, and Engineering teams to ensure that technical solutions translate directly into improved customer outcomes. - Champion a CX-first mindset across all workstreams, bridging the gap between technology delivery and real-world business impact. Stakeholder & Vendor Management - Act as a trusted advisor to senior leadership and executive sponsors, delivering clear escalation paths and proactive communication. - Manage relationships with internal teams, third-party vendors, and system integration partners. - Lead steering committees and governance reviews with confidence and executive presence. Required Qualifications - 5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives. - Proven track record delivering enterprise-scale projects in fast-paced, matrixed environments. - Solid command of Agile, Scrum, and hybrid delivery methodologies. - Exceptional skills in stakeholder communication, executive reporting, and risk management. - Strong understanding of CRM platforms, customer data models, and customer journey frameworks. - Bachelor's degree in Business, Technology, or a related field (or equivalent experience). ## Nice to have - Hands-on experience with Salesforce (Sales Cloud, Service Cloud, or Marketing Cloud) (a plus). - Proficiency in Jira for sprint management, epic/story tracking, and release coordination (a plus). - Familiarity with tools such as Confluence, Smartsheet, or Azure DevOps. - PMP, PMI-ACP, SAFe Agilist, or Certified Scrum Professional (CSP) certification. - Salesforce Administrator or Consultant certification is a bonus. - Exposure to AI-driven CRM capabilities (e.g., Salesforce Einstein, Agentforce) is highly desirable. The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. - $65,000—$115,000 CAD We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our [Recruitment Privacy Policy](https://www.vml.com/recruitment-privacy-policy). California residents should read our [California Recruitment Privacy Notice](https://www.vml.com/california-recruitment-privacy-notice). This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. ## About VML ## Company Overview - **One-liner**: VML is a global creative company that helps brands drive growth by seamlessly connecting Brand Experience, Customer Experience, and Commerce through a human-first, tech-enabled approach. - **Entity Type**: Public (subsidiary of WPP, LSE: WPP) - **Headquarters**: New York, United States - **Founded**: 2024 (formed from the merger of VMLY&R and Wunderman Thompson, with legacy agencies dating back to 1864) - **Founders**: Not applicable – the company was formed by merging two WPP agencies; Global CEO is Jon Cook ## Core Business - **Primary industry/industries**: Advertising services, marketing, digital transformation, brand consulting - **Target customers**: B2B – large enterprise brands across sectors (consumer goods, healthcare, technology, retail, etc.) - **Mission or purpose statement**: “Create connected brands that become a part of people’s lives and drive growth for client partners” – guided by a “Human First” creative philosophy. ## Products & Services - **Brand Experience (BX)**: Compelling brand worlds and creative platforms that build emotional connections from the first touchpoint. - **Customer Experience (CX)**: Intelligent digital platforms, loyalty programs, and data-driven customer journeys that deepen relationships. - **Commerce**: Seamless, innovative commerce solutions that convert interest into action. - **Technology Transformation**: Digital infrastructure, platform engineering, and AI-powered marketing via WPP Open. - **Health**: Specialized healthcare marketing and communications (VML Health). ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed for VML (parent WPP’s market cap is ~£8B as of mid-2025). - **Key Metric**: 26,000+ employees across 150+ offices globally (vml.com); some sources report 34,000+ on LinkedIn. - **Notable Investors/Partners**: Parent company WPP; key clients include blue-chip global brands (not publicly listed). - **Growth Signals**: - Formed in 2024 from two major WPP agencies, consolidating over 300 years of combined expertise. - 373 active job postings (LinkedIn, as of mid-2026) with +80.2% quarterly growth in postings. - Named No. 3 on an unspecified industry ranking (vml.com/expertise). - VML Foundation has contributed over $3.2 million to charitable causes. ## Competitive Advantages - **Human First approach**: A creative philosophy that prioritizes deep understanding of human needs, making campaigns more resonant and effective. - **Connected capabilities**: Unlike pure creative or tech firms, VML integrates BX, CX, and Commerce into a single, unified offering. - **Scale and heritage**: 26,000 people in 50+ markets, with legacy from J. Walter Thompson, Y&R, Wunderman, and VML. - **WPP Open**: Access to WPP’s AI-powered marketing operating system for intelligent, measurable, and scalable solutions. - **Inclusion Experience**: A dedicated consultancy helping clients design inclusive experiences for people with disabilities. ## Strategic Focus - Deepening the integration of creativity and technology to deliver “connected brands.” - Expanding AI-driven marketing and personalization through WPP Open. - Growing the Health practice and Commerce capabilities. - Investing in talent development and culture (e.g., Emerge Internship Program, Catalyst Academy, All Win Program). - Continuing to build a diverse, inclusive workforce and culture of belonging. ## Why Work Here - **Culture**: Emphasizes “Human First” internally – belonging, continuous learning, and authentic personal branding. The Culture & Belonging team actively fosters understanding and empathy. - **Career Development**: Bespoke platforms for career mapping, feedback coaching, and skills building. Programs like Catalyst Academy (12-month global program) and Emerge US Internship (10-week) provide structured growth. - **Work Environment**: Hybrid and office-based roles; 150+ offices worldwide offer global mobility. The Detroit Experience Studio and All Win Program show community engagement. - **Perks & Benefits**: VML Foundation (employee-led giving), wellness resources, and a focus on mental and physical health. - **Engineering Culture**: For tech roles, exposure to large-scale digital transformation projects, WPP Open AI platform, and modern data/tech stacks. ## Sources 1. [vml.com/careers](https://www.vml.com/careers) – Careers page with culture, programs, and values. 2. [vml.com/about-us](https://www.vml.com/about-us) – About page with company overview, leadership, and history. 3. [vml.com/expertise](https://www.vml.com/expertise) – Description of core services and capabilities. 4. [linkedin.com/company/vml](https://www.linkedin.com/company/vml) – LinkedIn company page with employee count, job postings, and recent departures. ## Other roles at VML - [Freelance Brand Strategist](https://feeny.ai/job/freelance-brand-strategist-vml-atlanta-georgia-e28g3k723wg3) — Atlanta Georgia, United States - [Community Manager - Jr/Ssr](https://feeny.ai/job/community-manager-jr-ssr-vml-buenos-aires-qewq450twv1d) — Buenos Aires, Argentina - [Freelance Senior Copywriter](https://feeny.ai/job/freelance-senior-copywriter-vml-kansas-city-missouri-5jgqe7497acq) — Kansas City Missouri, United States - [Lead Solution Architect](https://feeny.ai/job/lead-solution-architect-vml-mumbai-1gb9fav59q10) — Mumbai, India - [Senior Content Strategist - Freelancer](https://feeny.ai/job/senior-content-strategist-freelancer-vml-luxembourg-nzby432p95fn) — Luxembourg, Luxembourg - [Brand Manager](https://feeny.ai/job/brand-manager-vml-jakarta-bt55k5s74196) — Jakarta, Indonesia - [Senior Video Editor](https://feeny.ai/job/senior-video-editor-vml-lima-3q11spaxqsj2) — Lima, Peru - [Senior UI Designer- Freelance](https://feeny.ai/job/senior-ui-designer-freelance-vml-kansas-city-missouri-779nj3swpqr1) — Kansas City Missouri, United States - [Redactor Creativo](https://feeny.ai/job/redactor-creativo-vml-santiago-cx17b88xczv6) — Santiago, Chile - [Account Director-Experiential](https://feeny.ai/job/account-director-experiential-vml-detroit-michigan-jz2xa8r154d6) — Detroit Michigan, United States