---
title: 'Senior Quality Engineer at Upshop'
canonical: 'https://feeny.ai/job/senior-quality-engineer-upshop-austin-texas-united-states-miami-florida-united-03k4smtw019r'
type: 'job'
last_seen: '2026-11-06'
---

# Senior Quality Engineer at Upshop

- **Company:** Upshop
- **Location:** Austin Texas United States Miami Florida United States Mississauga Ontario, Canada
- **Work type:** remote
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-11-06
- **Apply:** https://job-boards.greenhouse.io/upshop/jobs/5233344007

## Job description

About Upshop:

Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization processes for food retailers. Its unified platform simplifies and enhances associate tasks, promoting smarter and more interconnected operations across Fresh, Center, DSD, and eCommerce departments. With over 450+ retailers and 50,000+ stores relying on its mission-critical operations platform globally, customers have witnessed substantial enhancements in sales, shrinkage reduction, food safety, and sustainability throughout their stores.

At Upshop, we believe that great businesses are built by great people. Our People function is at the heart of our company’s growth, ensuring we attract, develop, and retain A Players who drive our mission forward.

Overview of the Role:

We are looking for a Senior Quality Engineer who owns quality, reliability, and performance through strong automation—and who uses AI as a force multiplier, not a substitute for judgment.

You build and maintain end-to-end and API coverage, contribute to test strategy, and shift quality left with agents, RAG, and prompt engineering. You stay accountable for what those systems produce. You advocate for quality, act before you are asked, and challenge weak process, thin coverage, or “this is how we’ve always done it” when it puts the customer at risk. You adapt to a fast-paced engineering culture: changing priorities, short cycles, and delivery without lowering the quality bar.

Key Responsibilities

- Design, build, and maintain E2E tests (Cypress, WebDriverIO) and API tests (Karate) in JavaScript/TypeScript / Node.js.
- Pick the right layer: prove rules and data in API tests; use UI/mobile only when that surface is the proof.
- Run suites, analyze failures, drive defects to close, and keep pipelines trustworthy (flakes, failing jobs, follow-up until done).
- Shift left: review acceptance criteria for testability, work from specifications and scenarios, and map every criterion to API, Web, and/or Mobile—or mark it not applicable with evidence. Do not invent tests from a ticket title.
- Keep tests requirement-traced from design through automation. CI/release results are the source of truth for pass/fail.
- Use AI agents to design cases, implement automation, and raise reviewable PRs that extend existing frameworks. Apply prompt engineering and RAG so output is grounded in specifications, existing tests, and standards—not guessed.
- Review and correct agent output. Stop when evidence is missing. Never claim AI work passed without pipeline proof and human review. Protect secrets and customer data in prompts and retrieval.
- Own team quality outcomes: coverage, automation standards, PR gates, and release readiness—not just assigned tickets.
- Advocate for quality in planning, design, and reviews. Speak up on risk, gaps, and untestable stories. Question the status quo and propose a better path.
- Stay effective when scope, priorities, or timelines move. Re-plan coverage, communicate risk early, and keep automation and pipelines usable under delivery pressure.

Required Skills

- 7–8+ years of experience in Quality Engineering (QE) or as an SDET.
- Hands-on Cypress, WebDriverIO, Karate; strong JavaScript/TypeScript and Node.js frameworks.
- Experience building and maintaining automation frameworks and core testing practices.
- Practical use of AI coding agents, with prompt engineering and retrieval-backed (RAG) workflows; judgment to accept, revise, or stop generated work.
- Shift-left mindset: early testability, requirement-traced automation, human accountability for AI-assisted quality.
- Proactive, quality-advocate posture: owns outcomes, steps outside the comfort zone, and challenges weak defaults.
- Proven ability to adapt to a fast-paced engineering culture and deliver quality under changing priorities.
- Experience working in Agile/Scrum environments.
- Strong analysis, troubleshooting, and cross-team collaboration.

Nice to Have

- CI/CD integration of automated tests; performance/load tools.
- Spec-driven or agentic workflows; evaluating quality of RAG or conversational AI features.

## About Upshop

## Company Overview
- **One-liner**: Upshop provides an AI-powered, SaaS-based Total Store Operations platform that helps food retailers streamline forecasting, ordering, production, and inventory optimization across fresh, center-store, DSD, and eCommerce departments.
- **Entity Type**: Private (part of Invafresh following a 2024 merger)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 1989 (as Application Development Consultants, Inc.)
- **Founders**: Not publicly available (evolved through multiple acquisitions and a merger)

## Core Business
- **Primary industry**: Food retail technology / Grocery technology
- **Target customers**: B2B – grocery retailers, convenience stores, and food retailers (serving 450+ retailers in 50,000+ stores across 35+ countries)
- **Mission or purpose statement**: To deliver a simplified, smarter, more connected store experience that helps retailers improve sales, reduce waste, enhance food safety, and empower associates.

## Products & Services
- **Total Store Operations Platform**: An AI-powered SaaS platform that synchronizes Fresh, Center, DSD (Direct Store Delivery), and eCommerce operations. Includes modules for:
  - **Fresh Operations (FreshIQ®)**: Forecasting, ordering, production planning, and inventory management for fresh departments.
  - **eCommerce Fulfillment (ShopperKit)**: Omnichannel order management and fulfillment orchestration.
  - **Center Store**: Inventory optimization for shelf-stable goods.
  - **DSD Management**: Direct store delivery reconciliation and management.
  - **Date Check Pro**: Food safety and freshness date management.
  - **Magic Inventory Intelligence**: AI-driven inventory visibility and shrink reduction.
- **Total Store Ordering** (launched July 2025): A unified replenishment solution ending fragmentation across departments.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue of approximately $12.3 million (based on 2024 estimates); Total funding not publicly available (funded via Invafresh parent entity)
- **Notable Investors/Partners**: Invafresh (parent company after 2024 merger), ReposiTrak (strategic partnership for FSMA 204 traceability), Inmar Intelligence (marketing and eCommerce fulfillment partnership), Heritage Grocers Group, Gelson’s Markets (recent customers)
- **Growth Signals**:
  - Headcount of 178 employees (+14.3% YoY growth)
  - Operates in 10 countries with offices in the US, Canada, Sweden, Colombia, UK, and Denmark
  - 2024 merger with Invafresh created the “first global retail operations platform” serving 35+ countries
  - Recent customer wins: Heritage Grocers Group, Gelson’s Markets
  - New product launch: Total Store Ordering (July 2025)
  - 19 active job postings; job postings up 111% year-over-year

## Competitive Advantages
- **Market Leadership**: Positioned as the first total store operations platform specifically built for food retailers, unifying previously fragmented department-level solutions.
- **AI-Powered Predictions**: Uses machine learning for demand forecasting, shrink reduction, and production planning, giving retailers a data-driven edge.
- **Scale & Trust**: Serves 450+ retail chains in 50,000+ stores across 35+ countries, including major grocery names.
- **End-to-End Coverage**: Covers fresh, center, DSD, and eCommerce on one platform — a rare integration in the grocery tech space.
- **Recent Merger Scale**: The 2024 merger with Invafresh combined complementary technologies to create a global leader with deeper R&D and customer support capabilities.

## Strategic Focus
- **Global Expansion**: Expanding reach across 35+ countries, with dedicated sales roles for Europe (Account Executive: Europe currently hiring).
- **Product Innovation**: Launching new modules like Total Store Ordering and predictive analytics for fresh prepared foods.
- **Partnership Ecosystem**: Building strategic integrations with partners like ReposiTrak (traceability) and Inmar Intelligence (marketing/fulfillment) to offer a more comprehensive solution.
- **Customer Growth**: Targeting non-grocery retail segments (convenience stores) and large strategic accounts.
- **Operational Excellence**: New CEO Mike Sanders (appointed April 2025) focused on accelerating customer innovation and operational excellence.

## Why Work Here
- **Growth Trajectory**: High growth phase with 14.3% headcount increase YoY and 111% increase in job postings year-over-year, indicating strong hiring momentum.
- **Global & Remote-Friendly**: Offers remote roles across North America and Europe, with offices in Austin (HQ), Tampa, Mississauga (Canada), and Sweden.
- **Engineering Culture**: Technical team of 52 people (24% of workforce) working with a modern stack including AWS, Kubernetes, React, Python, Databricks, and microservices. Key engineering leaders include Dan Larsson Wåssén (Head of Engineering) and RJ A Seoud (Sr. Director, Engineering Operations).
- **Mission-Driven Work**: Directly impacts food waste reduction, sustainability, and food safety — meaningful work with tangible environmental and social benefits.
- **Diverse Team**: Workforce spans 10 countries with employees from diverse backgrounds; talent sourced from companies like Invafresh, Albertsons, Kaseya, and others.
- **Employee Ratings**: Mixed reviews on Glassdoor (3.1/5.0 overall) with work-life balance rated 2.8/5.0 and culture rated 2.7/5.0 — potential areas for improvement in company culture and work-life balance.
- **Notable Perks**: Not explicitly listed; remote/hybrid flexibility appears available for many roles.

## Sources
1. [Upshop Website](https://upshop.com/)
2. [Upshop About Page](https://upshop.com/about/)
3. [Upshop Careers Page (Greenhouse)](https://job-boards.greenhouse.io/upshop)
4. [Upshop LinkedIn Company Page](https://www.linkedin.com/company/upshopretail)
5. [Business Wire: Upshop Appoints Mike Sanders as CEO](https://www.businesswire.com/news/home/20250430916622/en/Upshop-Appoints-Mike-Sanders-as-CEO-to-Accelerate-Customer-Innovation-and-Operational-Excellence)
6. [Business Wire: Upshop Launches Total Store Ordering](https://www.businesswire.com/news/home/20250715498817/en/Upshop-Launches-Total-Store-Ordering-to-Optimize-Customer-Service-and-Revenues-while-Ending-the-Fragmentation-of-Grocery-Replenishment)
7. [Business Wire: Upshop and Invafresh Unite to Transform Global Food Retail Technology](https://www.prnewswire.com/news-releases/upshop-and-invafresh-unite-to-transform-global-food-retail-technology-302192585.html)
8. [Business Wire: Heritage Grocers Group Elevates Fresh Prepared Foods Strategy](https://www.businesswire.com/news/home/20250812005899/en/Heritage-Grocers-Group-Elevates-Fresh-Prepared-Foods-Strategy-with-Predictive-Analytics-to-Serve-Diverse-Communities-at-Scale)

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