---
title: 'Senior RA Global Service Delivery Specialist at Waymo'
canonical: 'https://feeny.ai/job/senior-ra-global-service-delivery-specialist-waymo-phoenix-rr0b3ry4d8pc'
type: 'job'
last_seen: '2026-10-28'
---

# Senior RA Global Service Delivery Specialist at Waymo

- **Company:** Waymo
- **Location:** Phoenix, AZ
- **Compensation:** $159k–$196k
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-28
- **Apply:** https://careers.withwaymo.com/jobs?gh_jid=8281656

## Job description

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

This role follows a hybrid work schedule and reports to the Head of Remote Assistance & Vehicle Dispatch.

You will:

- Manage Vendor Service Delivery & Enablement: Provide BPO vendor partners with the necessary tools, workflows, data access, and support to ensure operational effectiveness and SLA compliance during scaling
- Implement Global Governance & Quality Control: Establish robust governance, change management, and quality control frameworks across vendor relationships supporting the GOC
- Support Strategic Decision-Making & Footprint Expansion: Partner with cross-functional leads to construct evidence-based recommendations and evaluate trade-offs for vendor selection, international location strategy, BPO RFP evaluations, and multi-tier operational footprints for Remote Assistance
- Partner Cross-Functionally: Collaborate closely with Legal, Regulatory, Safety, Product, Engineering, and Workforce Management (WFM) to align operations with regional requirements
- Serve as Regulatory & Process SME: Act as the primary Subject Matter Expert on RA operations, drafting legal/operational documentation and answering inquiries from regulators, partners, and internal stakeholders

You have:

- 7+ years of experience in program management, operations, regulatory compliance, or vendor management within complex environments
- Bachelor's degree in Business, Public Policy, Legal Studies, Operations, or a related field
- Proven track record writing operational standards and compliance documentation for technical or operational workflows
- Demonstrated experience working under ambiguity, structuring unorganized problems into clear goals, and leading cross-functional alignment
- Strong analytical and problem-solving skills, with experience utilizing project management frameworks and tracking operational metrics
- Exceptional written and verbal communication skills, with the ability to draft formal documentation and present operational strategies to internal leaders and external partners

We prefer:

- 5+ years of Business Process Outsourcing (BPO) or vendor management experience, particularly in scaling offshore or multi-tier vendor operations
- Master’s degree in Business Administration (MBA), Law, or Public Policy
- Experience in highly regulated or safety-critical industries, such as autonomous vehicles, transportation, telecommunications, or aviation
- Background in Continuous Improvement (CI), change management, and operational process optimization

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Salary Range $159,000—$196,000 USD

## About Waymo

## Company Overview
- **One-liner**: Waymo is an autonomous driving technology company that develops and operates the Waymo Driver, a self-driving system used for ride-hailing and trucking, with a mission to be the world’s most trusted driver.
- **Entity Type**: Private (subsidiary of Alphabet Inc., the parent company of Google)
- **Headquarters**: Mountain View, California, USA
- **Founded**: 2009 (as the Google self-driving car project); became an independent company under Alphabet in 2016
- **Founders**: The project was initiated by Sebastian Thrun (Google X), with key early contributions from Anthony Levandowski and others. Current leadership is Co-CEOs Tekedra Mawakana and Dmitri Dolgov, and Chief Safety Officer Mauricio Peña.

## Core Business
- **Primary industry/industries**: Autonomous vehicles, self-driving technology, ride-hailing, autonomous trucking, mobility-as-a-service
- **Target customers**: B2C (riders via Waymo One), B2B (fleet operators, logistics companies, and partners), and enterprise (autonomous trucking and delivery)
- **Mission or purpose statement**: “To be the world’s most trusted driver.” Waymo aims to save lives, drive inclusive mobility, and improve the state of the planet by making transportation safer, more accessible, and sustainable.

## Products & Services
- **Waymo One**: The world’s first commercial autonomous ride-hailing service. Offers fully driverless rides to the public in Metro Phoenix, San Francisco, and Los Angeles. The fleet is now all-electric (Jaguar I-PACE).
- **Waymo Via**: Autonomous trucking and logistics service for freight movement, operating with partners to move goods on highways.
- **Waymo Driver**: The company’s core autonomous driving system (software + hardware stack). It is designed to be integrated into various vehicle platforms for ride-hailing, trucking, and delivery.
- **Waymo Open Dataset**: A publicly available dataset of autonomous driving sensor data, provided to researchers to accelerate breakthroughs in the field.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (as a private subsidiary of Alphabet). Alphabet’s market cap is ~$2 trillion (as of mid-2025). Waymo is considered Alphabet’s most valuable “Other Bet.”
- **Key Metric**: Over 20 million rider-only (fully autonomous) rides served as of early 2025. 94% fewer serious injury crashes compared to human drivers over the same distance in operating cities.
- **Notable Investors/Partners**: Alphabet Inc. (parent company). Partners include Jaguar Land Rover (vehicle supply), Daimler Trucks (trucking), and various fleet operators and delivery services.
- **Growth Signals**: Rapid geographic expansion (largest fully autonomous service area in the world at 180 sq miles in Phoenix); transition to an all-electric fleet; expansion into Los Angeles and San Francisco; growing public trust (93% rider satisfaction rate); continuous hiring across engineering, operations, and AI.

## Competitive Advantages
- **First-mover & scale**: Waymo is the only company operating a fully autonomous, commercial, paid ride-hailing service across multiple major US cities, with millions of real-world miles driven without a human safety driver.
- **Deep Alphabet backing**: Access to vast resources, AI talent (DeepMind/Google Brain), and infrastructure (Google Maps, Cloud, AI chips).
- **Safety track record**: Publicly released data showing a 82-94% reduction in injury-causing crashes compared to human drivers, building regulatory and public trust.
- **Full-stack approach**: In-house development of hardware (LIDAR, cameras, radar), software (perception, planning, simulation), and operations (fleet management, rider experience).

## Strategic Focus
- **Scaling safely**: Expanding service areas (adding more cities and suburbs) while maintaining a strong safety record.
- **All-electric fleet**: Transitioning the entire Waymo One fleet to zero-emission vehicles (Jaguar I-PACE) to align with sustainability goals.
- **Trucking & logistics**: Growing Waymo Via to capture the massive autonomous trucking market, partnering with OEMs and shippers.
- **AI & simulation**: Using advanced AI (including large models and generative AI) to improve the Waymo Driver’s decision-making and simulation-based validation.
- **Accessibility & inclusive mobility**: Designing for riders with disabilities, older adults, and underserved communities to ensure transportation is available to all.

## Why Work Here
- **Impact**: Work on technology that directly saves lives (1.4M traffic deaths globally each year) and reshapes the future of transportation.
- **Culture**: Waymo describes itself as a place for “ambitious thinkers and relentless problem solvers” with a deep respect for getting every detail right. Values include safety, innovation, and responsibility.
- **Teams**: Opportunities across Software Engineering, Hardware Engineering, AI Foundations, Product & Design, Operations & Supply Chain, Safety, Policy, and General & Administrative roles.
- **Internships**: Strong early-career program with internships for Bachelors, Masters, MBA, and PhD candidates, often leading to full-time offers.
- **Hiring process**: Transparent and structured. Includes an initial recruiter screen, 1-2 phone/video interviews, and a virtual onsite (up to 5 interviews). Emphasizes problem-solving, collaboration, and real-time thinking. AI tools are not permitted during technical assessments to ensure fair evaluation.
- **Remote/hybrid policy**: The careers page lists both on-site and remote roles, with most engineering and operations roles based in Mountain View, San Francisco, or other US locations.
- **Benefits**: Top-notch benefits, unique learning opportunities, thoughtful community engagement, and meaningful gatherings. Specific perks are not detailed publicly but are described as comprehensive.

## Sources
1. [Waymo.com](https://waymo.com/) – Official company website (mission, history, safety data)
2. [Waymo About Page](https://waymo.com/about/) – Company history, leadership, and milestones
3. [Waymo Careers Page](https://careers.withwaymo.com/) – Culture, teams, hiring process, benefits
4. [Waymo Open Roles](https://careers.withwaymo.com/jobs/search) – Current job listings and departments
5. [Waymo How We Hire](https://careers.withwaymo.com/how-we-hire) – Interview process, tips, and accessibility

## Other roles at Waymo

- [Southwest Policy Manager](https://feeny.ai/job/southwest-policy-manager-waymo-austin-vnpyvkgvxhjh) — Austin, TX
- [Counsel, IP](https://feeny.ai/job/counsel-ip-waymo-san-francisco-m2f15he44kxe) — San Francisco, CA / Mountain View, CA
- [Senior Ride-Hail Supply Program Manager - UK](https://feeny.ai/job/senior-ride-hail-supply-program-manager-uk-waymo-london-5645b0s8wxsc) — London, United Kingdom
- [2027 Summer Intern, MS/PhD, Sensor Performance Engineer Intern](https://feeny.ai/job/2027-summer-intern-ms-phd-sensor-performance-engineer-intern-waymo-mountain-view-tbqy0p72n5gf) — Mountain View, CA
- [Senior Program Manager - Operations Service Infra & Tooling Scalability - Europe](https://feeny.ai/job/senior-program-manager-operations-service-infra-tooling-scalability-europe-t5fyexfqqqk0) — London, United Kingdom
- [Global International Quality Lead](https://feeny.ai/job/global-international-quality-lead-waymo-phoenix-7g20xr659zcb) — Phoenix, AZ
- [Group Product Manager, Depot Operations Automation](https://feeny.ai/job/group-product-manager-depot-operations-automation-waymo-mountain-view-tn2qe00fdk34) — Mountain View, CA / San Francisco, CA
- [People Strategy Manager](https://feeny.ai/job/people-strategy-manager-waymo-mountain-view-8ytcwtz0d919) — Mountain View, CA / San Francisco, CA
- [People Strategy Manager](https://feeny.ai/job/people-strategy-manager-waymo-mountain-view-8p4ahzgpjy2t) — Mountain View, CA / San Francisco, CA
- [Group Product Manager, Singapore](https://feeny.ai/job/group-product-manager-singapore-waymo-singapore-sj5516w6pfrz) — Singapore