---
title: 'Senior Release Engineer at SoundHound AI'
canonical: 'https://feeny.ai/job/senior-release-engineer-soundhound-ai-united-kingdom-gjhcqwyrhr13'
type: 'job'
last_seen: '2026-10-19'
---

# Senior Release Engineer at SoundHound AI

- **Company:** SoundHound AI
- **Location:** United Kingdom
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.gem.com/soundhound/am9icG9zdDoIhY2nLWFzYkBZn7f3HFJ5

## Job description

The Opportunity The Release Management (aka Service Technology) team is the backbone of our product delivery, responsible for the "1Click" installation and upgrade of our enterprise AI solutions. As our Release Operations Manager, you will be the "air traffic controller" for the team. While the engineers focus on the "brilliant brains" of automation, you will focus on the organizational pulse. You will track every moving part of the release cycle—from R&D handoffs to final "White Glove" client delivery—ensuring no task falls through the cracks and every partner interaction is seamless

## What You'll Do

- Workflow Coordination: Track the end-to-end lifecycle of product installations and upgrades, ensuring engineers are meeting deadlines for L3/L4 support and client-specific deployments.
- Release Tracking & Reporting: Utilize Jira and Slack integrations to monitor upgrade success/failure rates and provide high-level status reports to leadership.
- Process Architecture: Design and implement organizational systems or "trackers" to manage client-specific git repositories, inventory configurations, and environment-specific overrides.
- Stakeholder Liaison: Act as the primary point of contact between Release Management, R&D, and external Partners to ensure smooth transitions during the release management process.
- Documentation Oversight: Ensure that Confluence documentation for both internal teams and external partners remains up-to-date and "customer-friendly".
- Resource Management: Coordinate "White Glove" support schedules, ensuring senior and junior engineers are appropriately allocated for long-duration partner installs.

## What You'll Bring

- Exceptional Organization: Proven ability to manage multiple high-stakes projects simultaneously in a fast-paced SaaS or AI environment.
- Technical Literacy: While not a coding role, you must understand the "language" of the team, including concepts like CI/CD pipelines, Kubernetes, and Cloud infrastructure (AWS/GCP/Azure).
- Tool Proficiency: Advanced experience with project management and tracking tools, specifically Jira, Confluence, and Bitbucket/Git.
- Strategic Thinking: A mindset of continuous improvement—if a tracking process is manual or inefficient, you have the drive to "automate" the workflow.
- Communication: Elite verbal and written communication skills, capable of translating technical hurdles into clear business updates for partners.

## About SoundHound AI

## Company Overview
- **One-liner**: SoundHound AI builds voice-native conversational AI agents and platforms that automate operations, service, and commerce across industries like restaurants, automotive, finance, healthcare, and retail.
- **Entity Type**: Public (Nasdaq: SOUN)
- **Headquarters**: Santa Clara, California, United States (with presence in France, Japan, China, and 27 countries total)
- **Founded**: 2005 (as Melodis; rebranded to SoundHound Inc. in 2010 and SoundHound AI in 2022)
- **Founders**: Majid Emami (co-founder) and Keyvan Mohajer (co-founder)

## Core Business
- **Primary industries**: Voice AI, Conversational AI Agents, Generative AI, Enterprise Software, Restaurant Technology, Automotive Tech, Healthcare AI
- **Target customers**: B2B / Enterprise — restaurants (drive-thru and ordering), automotive OEMs and partners, financial services, healthcare providers, retail, IT service desks, and HR organizations
- **Mission or purpose**: "Voice-enable the world with conversational intelligence" — creating AI agents "that run operations, service, and commerce for brands in the real world" and exceed human capabilities

## Products & Services
- **OASYS Platform**: A voice-native conversational AI platform for building and deploying reliable AI agents across operations, service, and commerce
- **Smart Ordering**: AI agents that take and process orders, automate drive-thrus, offer add-ons, and support restaurant staff
- **Dynamic Drive-Thru**: AI-powered drive-thru ordering automation for quick-service restaurants
- **Smart Answering**: AI-driven call handling and appointment-management agents for businesses
- **Amelia Platform**: Enterprise AI agent platform (acquired in 2024) that powers AI agents for large enterprise brands across verticals
- **SoundHound Chat AI**: Voice assistant combining SoundHound's conversational AI with leading generative AI platforms for the next generation of voice assistants
- **Autonomics**: Operations platform that automates IT service desk tasks and HR processes (password resets, troubleshooting, account management, etc.)
- **Industry-specific agents**: HIPAA-compliant healthcare agents integrated with Epic; secure banking agents for accounts, loans, fraud reporting; automotive in-car assistants; telecom outage alerting; retail shopping and returns agents

## Market Standing
- **Valuation/Market Cap**: Not disclosed in the sources reviewed; as a publicly traded company, current market value fluctuates daily — check latest SOUN quotes ([Wikipedia](https://en.wikipedia.org/wiki/SoundHound_AI), [LinkedIn](https://www.linkedin.com/company/soundhoundai))
- **Key Metric**: Annual revenue of **$168.9M**; **$721M** in total funding raised across 12 rounds (pre/post IPO); **603 employees** (+30.7% YoY, +182 headcount)
- **Notable Investors/Partners**: Mercedes-Benz, Motorola, PSA Auto, Deutsche Telekom, Harman, VIZIO, Snap Inc., Mastercard, and Epic (healthcare EHR integration) ([SoundHound About](https://www.soundhound.com/about))
- **Growth Signals**:
  - Automates **10 billion+ conversations annually** and holds **400+ patents**
  - Named a **Leader in the 2026 Gartner Magic Quadrant™ for Conversational AI Platforms**
  - Acquired **Synq3 Restaurant Solutions** (2024), creating an AI market leader with **10,000+ live restaurant locations**
  - Acquired **Amelia** (2024), expanding enterprise conversational AI scale and reach
  - Workforce distributed across 27 countries including US, India, Canada, Germany, and France

## Competitive Advantages
- **Proprietary technology**: Speech-to-Meaning® and Deep Meaning Understanding® enable speed and accuracy that the company says surpasses Big Tech voice AI
- **Patented IP moat**: 400+ patents and 20+ years of specialist voice AI R&D
- **Independent platform**: Unlike competitors tied to one big-tech stack, SoundHound offers a neutral voice-native AI platform (OASYS) with the company's own Agentic+ framework
- **Industry depth**: Deep vertical playbooks in restaurants (10,000+ live locations), automotive, healthcare (Epic/HIPAA), and finance
- **Scale and track record**: Billions of annual interactions give unique data and reliability signals across real-world deployments

## Strategic Focus
- **Scale AI agents on OASYS**: Driving the new voice-native conversational AI platform as the core engine for agent deployment
- **Vertical expansion**: Deepening healthcare (Epic-integrated, HIPAA-compliant agents), finance, retail, telecom, IT service desk, and HR offerings
- **Acquisition-led growth**: Leveraging Synq3 (restaurants) and Amelia (enterprise) to expand into new verticals and large enterprise brands
- **Generative AI integration**: Continuing to blend SoundHound Chat AI with leading generative AI models to create next-gen assistants
- **Globalization**: Expanding across automotive OEM partnerships in Japan/China and multilingual deployments (25+ languages)

## Why Work Here
- **Culture**: The company emphasizes a collaborative, diverse environment with "openness, curiosity, collaboration, innovation, and humility" — hiring across backgrounds, cultures, ethnicities, genders, and philosophies ([SoundHound Careers](https://www.soundhound.com/careers/))
- **Mission-driven work**: Teammates contribute to pioneering AI agent technology and "voice-enabling the world" with 10B+ interactions annually
- **Perks**: Competitive salary and benefits designed to support "a healthy work-life balance"
- **Global footprint**: Offices in Santa Clara (HQ) with collaboration across the globe; open roles include Partner Engineer (Voice AI), Technical Program Manager (Automotive), and AI Agent engineering positions in the US, Japan, and China
- **Growth environment**: Joining a high-growth public company with +30.7% headcount growth YoY, recent major acquisitions, and a leadership position in a fast-moving AI category

## Sources
1. [SoundHound.com](https://www.soundhound.com/)
2. [SoundHound Careers](https://www.soundhound.com/careers/)
3. [SoundHound About](https://www.soundhound.com/about)
4. [LinkedIn — SoundHound AI](https://www.linkedin.com/company/soundhoundai)
5. [Wikipedia — SoundHound AI](https://en.wikipedia.org/wiki/SoundHound_AI)

## Other roles at SoundHound AI

- [Partner Engineer, Testing and Validation (Automotive+) China](https://feeny.ai/job/partner-engineer-testing-and-validation-automotive-china-soundhound-ai-beijing-r6eme4xcvt9v) — Beijing, China
- [Partner Engineer - Voice AI Solutions - Automotive (China)](https://feeny.ai/job/partner-engineer-voice-ai-solutions-automotive-china-soundhound-ai-beijing-w0384ext9htm) — Beijing, China
- [Senior Machine Learning Engineer, Auto+](https://feeny.ai/job/senior-machine-learning-engineer-auto-soundhound-ai-beijing-kda38kzxgfqm) — Beijing, China
- [Senior Technical Program Manager, Voice AI for Automotive](https://feeny.ai/job/senior-technical-program-manager-voice-ai-for-automotive-soundhound-ai-beijing-j5qss3z85z5n) — Beijing, China
- [Sales Director, Enterprise](https://feeny.ai/job/sales-director-enterprise-soundhound-ai-united-states-qy2tzbcykkvv) — United States
- [Software Engineer - Language Technologies Engineering (Automotive), Beijing](https://feeny.ai/job/software-engineer-language-technologies-engineering-automotive-beijing-67paaxm3jgss) — Beijing, China
- [Technical Program Manager - Voice AI - Automotive (India)](https://feeny.ai/job/technical-program-manager-voice-ai-automotive-india-soundhound-ai-bengaluru-jhzhacab3s5z) — Bengaluru, India
- [Partner Engineer - Automotive - India](https://feeny.ai/job/partner-engineer-automotive-india-soundhound-ai-bengaluru-mb7xckdshvfn) — Bengaluru, India
- [Sales Director](https://feeny.ai/job/sales-director-soundhound-ai-united-states-kq9ktqmv8tgw) — United States
- [Technical Program Manager, Voice AI for Automotive](https://feeny.ai/job/technical-program-manager-voice-ai-for-automotive-soundhound-ai-beijing-hm80hbd0ffbn) — Beijing, China