--- title: 'Senior Reliability Operations Engineer (Philippines) at Serve Robotics' canonical: 'https://feeny.ai/job/senior-reliability-operations-engineer-philippines-serve-robotics-philippines-p6k871wh0vkk' type: 'job' last_seen: '2026-09-07' --- # Senior Reliability Operations Engineer (Philippines) at Serve Robotics - **Company:** Serve Robotics - **Location:** Philippines - **Compensation:** MYR 90k–MYR 110k - **Employment:** contract - **Work type:** remote - **Posted:** 2026-04-28 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.ashbyhq.com/serverobotics/2940420c-a75f-4096-bd7d-0d7a2883fb3b/application **Skills:** Linux, Incident Response, Log Analysis, Distributed Systems, Cloud-Hosted Services, Grafana, Prometheus, Google Cloud Monitoring, OpenTelemetry, CI/CD Pipelines, Jira, Ticketing Systems, PagerDuty, OpsGenie, Jira Service Management, GCP IRM, Tailscale, Zero-Trust Networking > The Senior Reliability Operations Engineer leads operational reliability for the Southeast Asia region, managing incident response, escalations, and Tier 2 support for robotic and cloud systems. This role involves developing runbooks, Incident Owner, automating remediation processes, and collaborating with product e... ## Job description At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. ## WHO WE ARE We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. The Senior Reliability Operations Engineer leads operational reliability by region owning incident response, escalations, and Tier 2 support for robotic and cloud systems. This role drives the creation and improvement of runbooks, automations, and operational processes while coordinating closely with product engineering and SREs. This position serves as the regional incident lead, ensuring issues are resolved efficiently and communicated clearly to all stakeholders. ## Responsibilities Serve as the primary incident lead during your region’s daytime hours, coordinating technical investigations, centralizing communication, and engaging the appropriate engineering and SRE teams when escalation is required. - Respond to escalations from Tier 1 support, using runbooks, metrics, logs, and system diagnostics to investigate and remediate issues or determine when escalation to Tier 3 is necessary. - Develop and update runbooks, workflows, and operational documentation to ensure consistent and reliable responses to recurring issues, collaborating with product teams to expand coverage over time. - Write, maintain, and enhance automation scripts and tools that streamline common remediation steps, improve response times, and reduce manual operational overhead. - Use metrics, logs, and tracing tools (Grafana/Prometheus, GCP Monitoring, OpenTelemetry) to proactively identify problems, validate system behavior, and support continuous improvement of detection mechanisms. - Act as the central point of communication during active incidents, ensuring timely updates and clear routing to the correct product engineering and SRE stakeholders. - Collaborate with reliability and product teams to share insights, recommend improvements, and help refine processes that enhance the stability and operability of our systems. - Participate in a shared weekend on-call rotation to help maintain operational coverage for production systems, responding to incidents and escalations as needed and coordinating with engineering teams when issues arise. - Help establish operational best practices, refine workflows, and prepare the foundation for a broader reliability operations function. ## Qualifications - Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience. - 5+ years of professional experience in Reliability Operations, Site Reliability Engineering, DevOps, IT Operations, or a related technical support function. - Demonstrated experience owning or participating in Tier 2 or Tier 3 technical investigations, including triage, log analysis, and structured escalation. - Experience supporting distributed systems, cloud-hosted services, or production operational environments. - Hands-on experience participating in incident response processes. - Strong proficiency with Linux, including navigating systems, reviewing logs, and performing diagnostics. - Experience writing, executing, and maintaining runbooks, automations, and operational workflows. - Ability to interpret metrics, logs, and traces using tools such as Grafana/Prometheus, Google Cloud Monitoring, and OpenTelemetry. - Familiarity with modern cloud environments, preferably Google Cloud Platform (GCP), including basic debugging, permissions, and service-level triage. - Ability to investigate and remediate issues following documented procedures, escalating effectively when needed. - Understanding of CI/CD pipelines, deployed application behavior, and operational dependencies across microservices. - Proficiency with Jira or similar platforms for ticketing and structured incident tracking. - Exceptional communication skills, especially during high-pressure incidents where clear, concise updates are critical. - Calm and methodical approach to troubleshooting, prioritization, and decision-making. - Strong collaboration skills when coordinating with product engineering, SRE, and global support teams. - High level of ownership, reliability, and accountability when handling operational responsibilities and incident leadership. What Makes You Stand Out - Experience acting as an incident commander or primary incident response lead for high-severity events. - Hands-on experience with robot fleets, IoT devices, or edge systems operations. - Experience building lightweight tools, scripts, or internal automations to increase operational efficiency. - Familiarity with incident management tools such as PagerDuty, OpsGenie, Jira Service Management, or Grafana IRM. - Background creating or improving operational documentation, runbooks, or support processes at scale. - Ability to coach and mentor others, and to uplift operational maturity within a region or team. - Strong networking fundamentals, including experience diagnosing connectivity issues across distributed systems. Familiarity with Tailscale or similar zero-trust networking tools is a major plus. Additional Information - As part of maintaining continuous operational coverage, this role also participates in a rotating weekend on-call schedule shared across the Reliability Operations team. ## About Serve Robotics ## Company Overview - **One-liner**: Serve Robotics develops and operates AI-powered, low-emission autonomous sidewalk robots for last-mile delivery, primarily for food and retail. - **Entity Type**: Public (NASDAQ: SERV, IPO March 2024) - **Headquarters**: Los Angeles, California, United States - **Founded**: 2021 (spun out of Postmates / Uber) - **Founders**: Ali Kashani (Co-founder, CEO), Touraj Parang (Co-founder, President & COO), Euan Abraham (Co-founder & VP of Software), Dmitry Demeshchuk (Co-founder & VP of Product and Design) ## Core Business - **Primary industry**: Autonomous vehicle technology / Robotics / Last-mile delivery logistics - **Target customers**: B2B — enterprise partners like Uber Eats and 7-Eleven; also directly serves restaurants and local businesses via robots - **Mission or purpose statement**: “We go beyond self interest, always taking our community into account. We empower each other with trust and autonomy to solve big problems and build a sustainable future.” ## Products & Services - **Serve Autonomous Delivery Robot**: Level 4 autonomous sidewalk robot designed for contactless delivery. Cargo capacity suitable for food and small goods, operates at walking speed, 98% lower CO₂ emissions than a car. - **Delivery-as-a-Service**: End-to-end robotic delivery service integrated with Uber Eats and other platforms. Robots are deployed in fleets, managed remotely by Serve’s operations team. - **Proprietary Autonomy Software & Data Flywheel**: End-to-end perception, planning, and control stack trained on real-world delivery data. ## Market Standing - **Valuation / Market Cap**: ~$336.6 million (as of mid-2025) – market cap fluctuates with stock price (currently ~$7.95/share) - **Key Metric** (Private funding & public revenue): Total Funding $397.7 million; Annual Revenue ~$2.7 million (based on 2024/2025 data) - **Notable Investors / Partners**: NVIDIA (lead investor in venture round), Uber (corporate round & commercial partner), Magna International (manufacturing partner), 7-Eleven (enterprise customer) - **Growth Signals**: Fleet grew to 400+ robots across five U.S. metros (LA, Miami, Dallas, Atlanta, Chicago); over 100,000 deliveries completed; signed contract with Uber Eats to deploy up to 2,000 robots; headcount grew 102.9% YoY to 303 employees; active job postings up 43.9% YoY. ## Competitive Advantages - **Level 4 autonomy**: One of the first AV companies to achieve true Level 4 autonomy in sidewalk delivery. - **Low‑emission, pedestrian‑scale design**: Robots emit 98% less CO₂, weigh 90% less, and have 99% less kinetic energy than a car — enabling regulatory acceptance and community goodwill. - **Exclusive partnerships**: Multi‑year commercial agreement with Uber Eats (up to 2,000 robots) and presence on 7-Eleven’s delivery network. - **Manufacturing scale**: Partnership with Magna International (Tier 1 automotive supplier) ensures high‑volume production quality. - **Patent portfolio**: CEO Ali Kashani holds 26+ patents in robotics and AI. ## Strategic Focus - **Nationwide scale‑up**: Expanding to additional U.S. markets beyond the current five metros. - **Fleet density**: Increasing robot count per market to improve service economics and delivery density. - **Data flywheel**: Using real‑world delivery data to improve autonomy, reduce cost per mile, and unlock new use cases. - **Manufacturing ramp**: Scaling production line with Magna to reduce unit cost and increase deployment speed. - **New verticals**: Exploring grocery, retail, and other last‑mile categories beyond restaurant delivery. ## Why Work Here - **Culture & values**: Mission‑driven, collaborative, trust‑based culture. Core values include “Deliver delight,” “Empower people,” and “Be mission driven.” Employees report high autonomy and a focus on sustainability. - **Growth trajectory**: Headcount grew 102% in the last year; 59 active job postings across engineering, operations, product, and finance. - **Work environment**: Hybrid/office presence in Los Angeles (HQ); operations roles require field work. Remote/hybrid policy not explicitly stated but likely flexible for engineering. - **Notable perks & recognition**: Fast Company “15 Tech Startups to Watch” (2022), TED Conference featured talk (2020), EY Entrepreneur Of The Year Bay Area Award (2025). Strong alumni pipeline from Uber, Cruise, Apple, Amazon — learning from top robotics talent. - **Engineering culture**: Emphasis on building safe, real‑world autonomous systems. Tech stack includes AI, computer vision, sensor fusion, and cloud infrastructure. ## Sources 1. [serverobotics.com](https://www.serverobotics.com/) 2. [serverobotics.com/company](https://www.serverobotics.com/company/index.html) 3. [serverobotics.com/careers](https://www.serverobotics.com/careers) 4. [linkedin.com/company/serverobotics](https://www.linkedin.com/company/serverobotics) 5. [jobs.ashbyhq.com/serverobotics](https://jobs.ashbyhq.com/serverobotics) ## Other roles at Serve Robotics - [Electrical Engineer](https://feeny.ai/job/electrical-engineer-serve-robotics-redwood-city-01061b00pbwx) — Redwood City, CA - [Service Technician III](https://feeny.ai/job/service-technician-iii-serve-robotics-los-angeles-wdbwq0q93vjr) — Los Angeles, CA - [Regional Operations & Fleet Expansion Manager](https://feeny.ai/job/regional-operations-fleet-expansion-manager-serve-robotics-gold-coast-awqk69fbnggg) — Gold Coast, Australia - [Field Operations Associate](https://feeny.ai/job/field-operations-associate-serve-robotics-dallas-xb5yh1cz1v9a) — Dallas, TX - [Operations Associate - Part Time (San Jose, CA)](https://feeny.ai/job/operations-associate-part-time-san-jose-ca-serve-robotics-san-jose-we1vc3kspj4c) — San Jose, CA - [Operations Associate](https://feeny.ai/job/operations-associate-serve-robotics-washington-420mbmx4m8k0) — Washington, DC - [Electrical Engineer](https://feeny.ai/job/electrical-engineer-serve-robotics-penang-gd37gdyfppf6) — Penang, Malaysia - [Senior Manager, Hardware Engineering](https://feeny.ai/job/senior-manager-hardware-engineering-serve-robotics-redwood-city-x4h56yew80pn) — Redwood City, CA - [Sr. Technical Program Manager, Hardware/Software Integration](https://feeny.ai/job/sr-technical-program-manager-hardware-software-integration-serve-robotics-rmawvht5mx5b) — United States - [Field Development Test Associate](https://feeny.ai/job/field-development-test-associate-serve-robotics-los-angeles-p21zqwsw0ewn) — Los Angeles, CA