--- title: 'Senior Renewal Representative at Digimarc' canonical: 'https://feeny.ai/job/senior-renewal-representative-digimarc-united-states-c5sszrch91de' type: 'job' last_seen: '2026-10-18' --- # Senior Renewal Representative at Digimarc - **Company:** Digimarc - **Location:** United States - **Work type:** remote - **Posted:** 2026-10-14 - **Last confirmed live:** 2026-10-18 - **Apply:** https://job-boards.greenhouse.io/digimarc/jobs/4413200009 ## Job description ## ABOUT US: [Digimarc Corporation](https://www.digimarc.com/) (NASDAQ: DMRC) is the global leader in product digitization. A pioneer in digital watermarks, Digimarc connects every physical and digital item to a digital twin that enables the capture of product data, records events and interactions, and supports powerful new automations. Trusted to deter counterfeiting of global currency for more than 20 years, Digimarc is also recognized for ensuring product authenticity, improving plastics recycling, and more, with a commitment to promoting a prosperous, safer, and more sustainable world. In 2023, Digimarc was named to the [Fortune 2023 Change the World list](https://www.digimarc.com/press-releases/2023/09/27/digimarc-named-fortunes-2023-change-world-list) and honored as a 2023 Fast Company World Changing Ideas finalist. See more at [Digimarc.com](https://www.digimarc.com/). ABOUT THE ROLE.. We're hiring a Customer Success Manager to own the commercial and relationship health of about 30 Digimarc customers across our Retail and Key Industries segments, ranging from $10K to $1M in annual value. Reporting to the Director, Revenue Operations, you'll carry the renewal number, close upsell within your book, and be the person customers call first and trust most. This is a high-impact role for a seasoned renewals leader who wants the authority to build the program the right way. Our post-sale motion is still being shaped, so your experience will define the renewal playbook, the QBR format, and the health signals the rest of the organization runs on. Travel: <15% ## WHAT YOU WILL DO… - Own the renewal number for your book, maintaining a rolling outlook and working each renewal on a deliberate lead-time runway - Forecast your book accurately inside the weekly revenue cadence - Serve as the customer's primary point of contact and advocate across Sales, Product, Engineering, Support, Legal and Finance - Design and lead executive QBRs with top-tier accounts, covering adoption, value delivered against the business case, and roadmap alignment - Set a lighter-touch cadence for the rest of the book that keeps every relationship healthy - Track usage and adoption to spot at-risk accounts well before renewal, then build and run the mitigation plan - Identify and close upsell within your accounts: additional volume, users and scope - Source larger expansion (new business units, product lines, use cases) and hand it to Account Executives with qualification and a warm introduction - Run the monthly and quarterly consumption cycle for usage-based customers, including true-ups and overage conversations - Partner with Revenue Operations and Finance to replace manual usage tracking with a repeatable process - Maintain accurate renewal and account data in Salesforce ## WHAT WE ARE LOOKING FOR… Required - 4-6 years in renewals, customer success or account management in enterprise B2B software, carrying a retention or renewal number - Direct ownership of a renewal book you've forecast, worked on a runway, and been accountable for - A track record of retention results and recognition for exceeding targets - Commercial confidence negotiating price, term and scope - Experience running executive-level QBRs, including when the relationship is under strain - Comfort using usage and adoption data to drive the customer conversation - Working command of Salesforce, with the discipline to keep your own data clean - The instinct to spot expansion and the discipline to hand it off cleanly - Comfort managing a wide account range, from $10K to $1M customers - Energy for building in an environment that is still being built - Strong plus: experience with consumption or usage-based models, including true-ups and overage ## Preferred - Experience in enterprise B2B SaaS. - Exposure to retail, CPG, or consumer brand customers. - Experience with quoting, order processing, or contract administration. Benefits: - Comprehensive Benefits Including Medical, Dental, Vision, & Retirement Savings Plan - Restricted Stock Units - Flexible Paid Time Off & Holidays - Life Insurance - Employee Stock Purchase Plan (ESPP) - Mentorship Opportunities - Training & Development Compensation: $78,400 - $98,000 This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill set, experience, training, licensure, certifications, geography and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Our Culture: We are a team of problem-solvers united by our company’s immense potential to help solve complex challenges. We align to the following Digimarc core values: - Collaborative – Stronger together. We embrace diverse perspectives and harness our collective talent to realize our full potential. - Curious – Listen and look forward. We think differently and seek out opportunities for growth to exceed our stakeholders’ expectations. - Courageous – Innovate with integrity We challenge each other and do the right thing – even when it’s difficult – to deliver wins for our customers. Join our team and work in support of a technology platform that can transform how consumer goods are made, bought, sold, and recycled around the globe. Digimarc is committed to the health and safety of our employees and their families. We are dedicated to diversity, professional development, and the success of our employees. For more information, visit us at [www.digimarc.com](https://www.digimarc.com/). Digimarc is seeking diverse applicants. We are an equal opportunity employer and consider qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, gender identity, or any other protected factor. We want the best people who share our values. This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Principals only. No recruiters please. ## About Digimarc ## Core Business - **Primary industries**: Technology, Information and Media; digital authentication, anti-counterfeiting, supply chain traceability, content protection, recycling automation. - **Target customers**: B2B / Enterprise – governments, central banks, and global companies in retail, healthcare, media, automotive, apparel, consumer packaged goods, beauty, and industrial sectors. - **Mission**: “To build the foundation of trust in a world driven by data, automation, and accelerating change—empowering people, businesses, and intelligent systems to verify, protect, and believe in every interaction.” ## Products & Services - **Digimarc Platform** – A suite of digital identification solutions (serialized QR codes, digital watermarks, fingerprinting) that connect physical products and digital content to the cloud for authentication, traceability, and data insights. - **Anti-Counterfeiting & Provenance** – Embedded, immutable signals that verify product authenticity and origin (including C2PA support for digital content provenance). - **Leak Detection** – Covert digital watermarks in video, audio, images, and screens to trace insider leaks and unauthorized distribution. - **Retail Solutions** – Product swap prevention, gift card security, shrink reduction, and checkout acceleration. - **Recycling & Circular Economy** – Digital watermarks to improve sorting accuracy and recycling rates. - **Pharmaceutical & Government Security** – Solutions for sensitive document protection, compliance, and tamper detection. ## Market Standing - **Valuation/Market Cap**: $408.5 million (as of mid-2026, per LinkedIn data) - **Key Metric**: Annual Revenue $33.9 million (FY2025); Annual Recurring Revenue (ARR) declined from $20M to $13.7M in Q4/FY2025 (reported March 2026) - **Notable Investors/Partners**: Early investors include Reuters Venture Capital, AVI Capital; post-IPO equity led by TCM Strategic Partners. Key acquisitions: EVRYTHNG (2021), Attributor (2012). - **Growth Signals**: Emmy® Award for Technology & Engineering; Fast Company 2023 World Changing Ideas; trusted by central banks and governments; expanding into AI-driven trust layer; workforce of ~115 employees across 6 countries. ## Competitive Advantages - **Deep moat in digital watermarking**: Over 30 years of patented technology and standards leadership. - **Trusted by mission-critical ecosystems**: Government, central bank, and Fortune 500 clients require high security and reliability. - **Scalable trust layer**: Unique ability to authenticate both physical products and digital content with a single platform. - **Cross-industry applicability**: Serves retail, healthcare, media, automotive, apparel, and recycling – reducing dependency on any single market. ## Strategic Focus - **Path to profitability**: After ARR decline and a February 2025 workforce reduction, leadership is prioritizing cost control, leaner operations, and cash flow positive status. - **AI-driven trust**: Leveraging generative AI and machine learning to combat fraud, counterfeiting, and misinformation at scale. - **Product digitization**: Expanding the Digimarc platform to serve as the standard for digital identity and provenance (C2PA, GS1 Digital Link). ## Why Work Here - **Culture & Mission**: Strong sense of purpose – working on problems that matter (trust, authenticity, security) for governments and global enterprises. Values: Courageous, Curious, Collaborative, Innovate with Integrity. - **Flexibility**: Remote/hybrid options available; emphasis on work-life balance (rated 4.0/5.0 on Glassdoor-style reviews). - **Benefits & Learning**: Comprehensive healthcare, retirement and stock plans, flexible time off, Digimarc University, LinkedIn Learning, conference support. - **Trade-offs**: Financial instability (recent layoffs, declining ARR) and leaner resources may lead to tighter budgets and shifting priorities. Career advancement can be uneven across teams. Best suited for impact-oriented, change-tolerant talent who value ownership and visibility in a small public company. ## Sources 1. [digimarc.com – About Us](https://www.digimarc.com/company/about-us) 2. [digimarc.com – Solutions](https://www.digimarc.com/) 3. [linkedin.com – Digimarc Company Page](https://www.linkedin.com/company/digimarc) 4. [builtin.com – What's It Like to Work at Digimarc 2026](https://builtin.com/company/digimarc/faq/workplace-perception) 5. [greenhouse.io – Digimarc Careers](http://job-boards.greenhouse.io/digimarc) ## Other roles at Digimarc - [Sr. HR Operations Manager](https://feeny.ai/job/sr-hr-operations-manager-digimarc-united-states-ddkppbg51j4h) — United States - [Vice President, Sales NA](https://feeny.ai/job/vice-president-sales-na-digimarc-united-states-2fp1av5h5dv3) — United States - [Business Development Representative](https://feeny.ai/job/business-development-representative-digimarc-united-states-twt8wqzzkaes) — United States - [Account Executive, Retail](https://feeny.ai/job/account-executive-retail-digimarc-united-states-mg21a2jrhxb7) — United States - [Account Executive](https://feeny.ai/job/account-executive-digimarc-united-states-05k2dmxargxz) — United States - [Principal, Value Engineer](https://feeny.ai/job/principal-value-engineer-digimarc-united-states-wpy9q0tpenkw) — United States - [Senior Renewal Representative](https://feeny.ai/job/senior-renewal-representative-instructure-inc-united-states-dzndcz4mspj1) — United States