---
title: 'Senior Renewals Operations Manager at Ping Identity'
canonical: 'https://feeny.ai/job/senior-renewals-operations-manager-ping-identity-united-states-x0mgdedyk6me'
type: 'job'
last_seen: '2026-09-10'
---

# Senior Renewals Operations Manager at Ping Identity

- **Company:** Ping Identity
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/pingidentity/jobs/8743360002

## Job description

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. [We champion every identity.](https://www.pingidentity.com/en/company/championing-every-identity.html) One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

The Senior Renewals Operations Manager leads the design, governance, and continuous improvement of the renewal operating model. This role combines process leadership, analytical rigor, and practical use of AI to help the Renewals organization operate with greater predictability, efficiency, and scale.

A successful candidate will translate business needs into clear processes, reliable reporting, and measurable operational improvements. They will partner closely with Renewals, Customer Success, Sales, Finance, Data & Analytics, and Information Systems teams to improve renewal execution, strengthen forecasting, reduce manual work, and make it easier for teams to take timely action.

## Key Responsibilities

Process Transformation and Change:

- Own and continuously improve the end-to-end renewal operating model, including workflows, handoffs, playbooks, governance, and operating cadences.
- Map current-state processes, identify bottlenecks and control gaps, and design simpler, more scalable ways of working.
- Lead cross-functional process changes from discovery through implementation, adoption, and measurement.
- Establish clear ownership, service expectations, documentation, and success metrics for critical renewal processes.
- Build change-management plans that help teams understand, adopt, and consistently execute new processes.
- Identify opportunities to automate repetitive work and reduce operational friction for Renewal Account Managers and business partners.

Reporting, Analytics, and Forecasting:

- Own the renewal reporting framework, including metric definitions, data sources, reporting cadence, and data-quality standards.
- Develop and maintain dashboards and reports that provide clear visibility into renewal performance, forecast risk, churn, save potential, expansion opportunities, and execution progress.
- Deliver recurring operational and executive reporting with concise insights, trend analysis, risks, recommended actions, and clear ownership.
- Partner with Finance, Data & Analytics, and business leaders to improve forecast accuracy, reconcile variances, and strengthen confidence in renewal data.
- Turn complex datasets into practical recommendations that help leaders prioritize accounts, allocate resources, and improve outcomes.
- Establish reporting controls and documentation so that metrics are consistent, repeatable, auditable, and trusted across teams.

AI and Automation Enablement:

- Identify and prioritize high-value AI use cases across renewals operations, reporting, forecasting, data quality, account preparation, and executive communications.
- Design practical AI-enabled workflows that reduce manual research, summarize account information, surface risks, and recommend next actions.
- Use generative AI and automation tools to accelerate analysis, reporting production, documentation, and process improvement while applying sound business judgment.
- Define appropriate human review, privacy, security, and data-quality guardrails for AI-enabled operational workflows.
- Evaluate AI outputs for accuracy, relevance, bias, and consistency before they are used in business decisions or customer-facing work.
- Partner with technical and business stakeholders to test, measure, and scale AI solutions that deliver demonstrable productivity or decision-quality improvements.

Cross-Functional Leadership:

- Serve as a trusted operations partner to Renewals and Customer Success leadership.
- Collaborate with Sales, Finance, Product, Data & Analytics, Information Systems, and other stakeholders to align priorities and resolve operational issues.
- Lead working sessions, requirements gathering, process reviews, and implementation planning for strategic initiatives.
- Communicate progress, decisions, risks, and business impact clearly to audiences ranging from frontline teams to executive leadership.
- Maintain strong knowledge of the systems, data, and business rules that support renewal operations.

## Qualifications

- 5+ years of experience in Renewals Operations
- Demonstrated success leading process redesign, operational transformation, or change initiatives across multiple teams.
- Strong aptitude for reporting and analytics, with the ability to define metrics, assess data quality, build useful dashboards, and explain trends clearly.
- Experience working with CRM, customer success, business intelligence, or planning systems such as Salesforce, Anaplan, Gainsight, Tableau, or similar platforms.
- Practical experience using generative AI, automation, or intelligent workflow tools to improve analysis, reporting, productivity, or decision support.
- Strong understanding of data governance, metric standardization, documentation, and operational controls.
- Excellent project management, organization, and prioritization skills, with the ability to manage multiple initiatives in a changing environment.
- Exceptional written and verbal communication skills, including the ability to present concise, actionable recommendations to senior leaders.
- Strong problem-solving skills and sound judgment when working with ambiguous requirements, incomplete data, or competing priorities.

## Preferred Qualifications

- Experience in a subscription, SaaS, or technology business with complex renewal motions.
- Experience with advanced Excel, Google Sheets, data visualization, workflow automation, or business-intelligence tools.
- Experience building renewal forecasts, churn reporting, save-potential analysis, or executive operating reviews.
- Experience establishing AI governance, prompt standards, evaluation methods, or human-in-the-loop review practices.
- Familiarity with Salesforce opportunity data, renewal forecasting, customer health data, and cross-functional revenue processes.
- Change management, project management, analytics, or AI-related certifications.

Measures of Success

- Renewal processes are documented, consistently executed, and continuously improved.
- Renewal reporting is accurate, timely, trusted, and actionable.
- Forecast quality and visibility into risk improve over time.
- Manual reporting and administrative effort decrease through automation and AI-enabled workflows.
- Process changes achieve strong stakeholder adoption and measurable business impact.
- Leaders and frontline teams have the insights, tools, and clarity needed to prioritize renewal actions.
- AI solutions are deployed responsibly, with clear guardrails and evidence of improved productivity or decision quality.

Salary Range: $97,500–$130,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives

Our Benefits:

- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

## About Ping Identity

## Company Overview
- **One-liner**: Ping Identity provides identity security for the digital enterprise, enabling secure, frictionless access for users across any application or device.
- **Entity Type**: Private (acquired by Thoma Bravo in October 2022, formerly public NYSE: PING)
- **Headquarters**: Denver, Colorado, United States
- **Founded**: 2002
- **Founders**: Andre Durand, Bryan Field-Elliot

## Core Business
- **Primary industry**: Identity and Access Management (IAM), Cybersecurity
- **Target customers**: Large enterprises, B2B (over half of the Fortune 100 are customers)
- **Mission statement**: “Champion your unique identity needs” – enabling secure, convenient digital experiences for users while protecting organizations from threats.

## Products & Services
- **PingOne Cloud Platform**: Unified cloud-based identity platform with AI-powered intelligence (Helix AI) for authentication, authorization, and directory services.
- **PingFederate**: Federation server for single sign-on (SSO) and identity brokering across on-premises and cloud apps.
- **PingID**: Multi-factor authentication (MFA) solution for adaptive access.
- **PingAccess**: Reverse proxy for secure access management to web applications and APIs.
- **PingDirectory**: Enterprise directory server for identity storage and management.
- **PingAuthorize**: Dynamic policy-based access control for fine-grained authorization.
- **PingIntelligence**: AI-powered cyber threat detection and response for identity attacks.
- **PingOne for Customers**: Customer identity and access management (CIAM) platform.
- **PingOne for Workforce**: Workforce identity management with SSO, MFA, and lifecycle management.
- **Orchestration**: No-code drag-and-drop identity journey builder (6,500+ orchestrated capabilities, 350+ connectors).
- **Decentralized Identity**: Reusable verified credentials based on open standards.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed post-acquisition (prior to acquisition in 2022, market cap was ~$2.4B)
- **Key Metric**: Annual revenue of $299.4M (latest available data) — over 3 billion identities under management
- **Notable Investors/Partners**: Owned by Thoma Bravo (private equity); partners include major cloud providers, system integrators, and technology vendors
- **Growth Signals**: Headcount grew 14% YoY to 1,742 employees; recognized as a Leader in Gartner Magic Quadrant for Access Management (2025), Forrester Wave for CIAM (2024), and KuppingerCole Leadership; 99.99% uptime SLA; serves over half of the Fortune 100

## Competitive Advantages
- **Scale & Reliability**: Proven 99.99% uptime and 3 billion identities under management – built for the largest enterprises.
- **AI‑First Innovation**: Helix AI engine embedded across the platform for smarter threat detection, fraud prevention, and adaptive access.
- **Industry Recognition**: Consistently ranked as a Leader by Gartner, Forrester, and KuppingerCole for IAM, CIAM, and identity fabrics.
- **Open Standards & Interoperability**: Deep support for SAML, OAuth, OIDC, SCIM, and 350+ pre-built connectors, making it easy to integrate into existing ecosystems.
- **Flexible Deployment**: Cloud, on-premises, hybrid, and multi-cloud options.

## Strategic Focus
- **AI‑Driven Identity Security**: Deepening AI/ML capabilities (Helix) to combat fraud and automate identity decisions.
- **Expanding the Platform**: Growing the PingOne cloud platform with orchestration, decentralized identity, and zero‑trust delivery.
- **Customer Experience**: Simplifying complex identity journeys for both workforce and customer use cases through no‑code orchestration.
- **Global Reach**: Maintaining offices in 32 countries across North America, Europe, Asia‑Pacific, and the Middle East to serve enterprise customers 24/7.

## Why Work Here
- **Culture & Inclusion**: Strong emphasis on “Inclusion & Belonging” with seven Employee Resource Groups (Women of Ping, Ping Proud LGBTQ+, Working Families, Racial & Ethnic Diversity, Accessibility, Young Professionals, Ping Community Cares).
- **Global Flexibility**: “Here, There, Everywhere” approach – offices in Denver, Austin, Boston, Vancouver, Bristol, Edinburgh, Grenoble, London, Tel Aviv, Bangalore, Melbourne, and more; open to hiring exceptional talent from around the world.
- **Benefits**: Competitive benefits vary by location; perks include opportunities for growth, volunteer programs (Hour of Code, Bikes for Kids, campus cleanups), and a focus on work‑life balance.
- **Engineering Culture**: Identians are encouraged to be “brave, passionate, and make a contribution” – a collaborative environment where everyone has a part to play.
- **Impact**: Work on identity security for the world’s largest organizations, including over half of the Fortune 100.

## Sources
1. [Ping Identity About Us](https://www.pingidentity.com/en/company/about-us.html)
2. [Ping Identity Homepage](https://www.pingidentity.com/en.html)
3. [Ping Identity Careers](https://www.pingidentity.com/en/company/careers.html)
4. [Ping Identity Open Positions](https://www.pingidentity.com/en/company/careers/careers-listings.html)
5. [Ping Identity LinkedIn](https://www.linkedin.com/company/ping-identity)

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