---
title: 'Senior RevOps Analyst at Gorgias'
canonical: 'https://feeny.ai/job/senior-revops-analyst-gorgias-belgrade-dmevktmmzdb1'
type: 'job'
last_seen: '2026-10-13'
---

# Senior RevOps Analyst at Gorgias

- **Company:** Gorgias
- **Location:** Belgrade, Serbia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.ashbyhq.com/gorgias/e05fba55-9fc6-48d0-9f59-5ab708691c21

## Job description

We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on:

- Quality: conversations that feel authentic and on-brand.
- Experience: effortless shopping from chat to checkout.
- Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real.

## Role Summary

The RevOps Engineer builds systems and automation for the GTM stack, turning manual work into reusable solutions. This is a builder role, not an analyst role: the measure of success is what you shipped and whether teams actually use it — lead routing redesigned, handoffs automated, a cleaner CRM — not reports produced. RevOps at Gorgias covers the full customer lifecycle handoffs: marketing → sales → implementation → CX, and all the infrastructure underneath (HubSpot front-end, Vitally back-end).

## Key Activities

Systems & Workflow Engineering

- Own GTM tooling integrations: HubSpot, Vitally, Partnerstack, Slack, Gmail, Calendar, Granola, and internal data systems
- Redesign lead/opportunity workflows and roll out improvements directly with end users, driving adoption — not just deployment
- Build internal automations and AI agents that eliminate recurring manual work

Data & System-of-Record Hygiene

- Own HubSpot as the system of record: entity definitions (company/contact/lead), dedup, and routing logic so enterprise outbound hits clean data
- Maintain the data hygiene standards of every system you build

Business Logic & Process Operations

- Run day-to-day process changes with GTM teams: new lead routing, changed qualification or IM-assignment thresholds, handoff redesigns
- Translate operational and CRM data into decision-ready dashboards and metrics — built so leadership (and you) can act on them

AI-Native Building

- Author and maintain Cortex skills as documented, reusable assets
- Use AI to automate GTM workflows end-to-end, biased toward shipping working systems over analytics

Stakeholder Partnership

- Scope problems directly with reps and leadership before building
- Document lessons learned so solutions compound across the team

What Success Looks Like

- Builder over measurer: ships working tools with named, tangible outcomes; doesn't stop at diagnosis
- Business acumen: connects metrics to performance; spots GTM risks before they escalate
- Process optimization: redesigns workflows and drives adoption with users
- Resilience: thrives in a fast-changing growth company; stays effective through ambiguity, reorgs, and bumpy quarters without needing pre-built structure
- Execution: prioritizes by impact, ships independently, documents for scale
- Communication: clear updates and follow-through; good written English (second-language English fully acceptable)

Required Skills

- HubSpot at admin level (workflows, properties, reporting) — or equivalent CRM at hands-on depth
- Vitally, or equivalent CS-platform experience
- SQL for querying and validating data
- AI/LLM fluency: building AI workflows and automations, evaluating output
- Track record of scoping, building, shipping, and documenting operational systems independently
- Strong written communication

## Nice to Have

- Prior RevOps, Marketing Ops, Sales Ops, CX Ops, or Growth Engineering experience
- Python or JavaScript for custom integrations
- Experience at a B2B SaaS company through a period of rapid change

Company Benefits and Perks

- 🏖️ 5-week vacation
- 🤕 Paid sick leave
- 🧸 Paid parental leave
- 💻 MacBook Pro
- 🏥 We provide private health insurance
- 🍽️ Monthly lunch stipend of $300 gross added to your salary
- 💆🏻‍♀️ Get up to €700 (gross) to set up your workstation at home (added to your first pay-check as an onboarding bonus)
- 📚 Get up to €1,500 of learning budget and a FitPass yearly membership. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
- 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our [Applicant Privacy Policy](https://www.gorgias.com/legal/applicant-privacy-policy).

Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

## About Gorgias

## Company Overview
- **One-liner**: Gorgias provides an AI-powered customer service platform specifically designed for ecommerce brands, unifying support channels and automating interactions to drive revenue.
- **Entity Type**: Private (Series C)
- **Headquarters**: Paris, France (with hubs in San Francisco, New York, Toronto, and Belgrade)
- **Founded**: 2015
- **Founders**: Alex Plugaru and Romain Lapeyre

## Core Business
- **Primary Industry**: Ecommerce Customer Service Software (Conversational AI/Helpdesk)
- **Target Customers**: B2B, primarily mid-market and enterprise ecommerce brands (Shopify merchants). They power over 16,400 merchants globally.
- **Mission**: Empower ecommerce brands to grow through AI-powered customer experience.

## Products & Services
- **Gorgias AI Agent + Helpdesk**: An omnichannel platform that unifies email, chat, SMS, WhatsApp, Instagram, and Facebook into a single inbox. The AI is pre-trained on ecommerce data and Shopify store information to automate up to 60% of support tickets (tier 1). It allows agents to perform actions like canceling orders, issuing discounts, or upselling directly within the conversation. It includes built-in analytics for revenue attribution.
- **Gorgias Integrations**: Deep, native integration with Shopify, plus connections to over 300 other tools including Klaviyo, Recharge, Yotpo, and others.

## Market Standing
- **Valuation/Funding**: Total funding of **$100M** (latest round was a $30M Series C in 2021).
- **Key Metric**: The company serves **16,400+ merchants** and claims to be the #1 rated helpdesk for ecommerce brands.
- **Notable Investors/Partners**: The company is a direct **OpenAI Partner** and is **Shopify-invested**.
- **Growth Signals**: The company has grown to **400+ team members** across global hubs. They serve renowned brands like **Steve Madden, Glossier, and BruMate**. They are a certified **B Corporation**.

## Competitive Advantages
- **Ecommerce-Native AI**: The AI is pre-trained on over 1 billion ecommerce conversations, giving it a deep understanding of Shopify data, customer intent, and common ecommerce scenarios from day one.
- **Deepest Integrations**: As a Shopify-invested company, their integration is native and does not require data syncing, providing full store context in every ticket.
- **Unified Platform**: Unlike competitors that bolt third-party AI onto a generic helpdesk, Gorgias’s AI and helpdesk are built as one system, allowing seamless context sharing between automation and human agents.
- **Revenue Focus**: The platform is designed to drive sales and measure the revenue generated by support interactions, not just resolve issues.

## Strategic Focus
- **AI-Powered Growth**: Continuing to leverage their OpenAI partnership to refine their AI agent for product recommendations, order management, and brand voice.
- **Deepening the Shopify Ecosystem**: Building features specifically for how Shopify brands operate, ensuring continuous innovation and platform stability, especially during peak seasons.
- **Expanding Revenue Attribution**: Helping brands see exactly how much revenue their support team generates.

## Why Work Here
- **Culture**: Values include "Always Put Our Customers First," "Be Honest, Direct, and Kind," "Strive for Excellence," and "Win as a Team." They emphasize transparency, with a transparent compensation calculator and clear career tracks.
- **Growth**: They offer a dedicated Learning & Development stipend, an "AI Academy" to teach the latest AI tech, and quarterly performance reviews focused on growth.
- **Work Policy**: Hybrid model with "awesome offices where we gather 2x per week." Hubs in Paris, San Francisco, New York, Toronto, and Belgrade.
- **Perks**: Market-leading base salaries, stock option plan for every role, pension matching, 5 vacation weeks, 12 remote days, parental leave top-up, sabbatical program after 4 years, monthly lunch stipend, and annual wellness stipend. Global department offsites every 12 months and a global company retreat every 18 months.

## Sources
1. [gorgias.com](https://www.gorgias.com/careers)
2. [gorgias.com](https://www.gorgias.com/)
3. [gorgias.com](https://www.gorgias.com/about-us)
4. [linkedin.com](https://www.linkedin.com/company/gorgias)
5. [pitchbook.com](https://pitchbook.com/profiles/company/113502-07)

## Other roles at Gorgias

- [Account Executive, Expansion - L1](https://feeny.ai/job/account-executive-expansion-l1-gorgias-toronto-8s6bv8338f30) — Toronto, Canada
- [Enterprise AI Solutions Manager](https://feeny.ai/job/enterprise-ai-solutions-manager-gorgias-toronto-6gax3qyn8jcb) — Toronto, Canada
- [Enterprise AI Solutions Manager - Named Accounts](https://feeny.ai/job/enterprise-ai-solutions-manager-named-accounts-gorgias-toronto-1gk3sf17qp9b) — Toronto, Canada
- [AI Deployment Manager, Enterprise](https://feeny.ai/job/ai-deployment-manager-enterprise-gorgias-paris-xstyqrppmmpc) — Paris, France
- [Senior FullStack Engineer](https://feeny.ai/job/senior-fullstack-engineer-gorgias-belgrade-bdsk7s2kcwgr) — Belgrade, Serbia
- [Account Executive, Expansion](https://feeny.ai/job/account-executive-expansion-gorgias-belgrade-a6hb5kfe6wdx) — Belgrade, Serbia
- [Account Executive, Expansion  L2](https://feeny.ai/job/account-executive-expansion-l2-gorgias-toronto-5tm9zppk6wrj) — Toronto, Canada
- [Demand Generation Manager](https://feeny.ai/job/demand-generation-manager-gorgias-toronto-gdwxyx5agc00) — Toronto, Canada
- [AI Deployment Manager, Commercial](https://feeny.ai/job/ai-deployment-manager-commercial-gorgias-belgrade-ajnjtb7r5r26) — Belgrade, Serbia
- [Staff Content Marketer](https://feeny.ai/job/staff-content-marketer-gorgias-toronto-r759vhc5f3e2) — Toronto, Canada