--- title: 'Senior SaaS Operations Engineer at Fastly' canonical: 'https://feeny.ai/job/senior-saas-operations-engineer-fastly-denver-m5gybs3b4pgw' type: 'job' last_seen: '2026-10-18' --- # Senior SaaS Operations Engineer at Fastly - **Company:** Fastly - **Location:** Denver, CO / New York, NY / San Francisco, CA - **Posted:** 2026-10-16 - **Last confirmed live:** 2026-10-18 - **Apply:** https://www.fastly.com/about/jobs/apply?gh_jid=8282340 ## Job description Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Posting Open Date: 10/15/2026 Anticipated Posting Close Date*: 11/15/2026 Senior SaaS Operations Engineer Fastly is searching for a Senior SaaS Operations Engineer to support our in-office and remote Fastlyans. Keeping our IT infrastructure running effectively, securely, and up to date is critical for the day-to-day tasks of every employee. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be supporting the operations in our Global offices. You have previous experience as a Systems Administrator, combined with advanced Service Desk capabilities. You are streamlined and detail-oriented while being able to identify broken processes and provide solutions. You are someone who has touched all aspects of a large SaaS environment and can scale along with the company. You're also curious about how AI is changing IT operations and want to help bring tools like Claude, ChatGPT, and Gemini to our employees safely and effectively. On top of your validated history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure. If you enjoy problem-solving and a strong sense of ownership, this position may be for you! or you! What You'll Do: - Lead the design, implementation, and maintenance of complex information systems, ensuring high availability, security, and performance - Proactively identify and mitigate system vulnerabilities and performance bottlenecks - Lead and mentor a team of engineers, providing technical guidance and support - Collaborate with cross-functional teams (e.g., product, security) to deliver solutions that meet business objectives - Administer enterprise AI platforms (Claude, OpenAI, Gemini), including SSO/SCIM, access controls, and license management - Partner with Security and Legal to review AI connectors and integrations using least-privilege and data-governance principles - Build AI-assisted automations that reduce manual IT work and improve the employee experience - Research and recommend new technologies, including emerging AI tools - Maintain documentation for systems and processes, including AI usage guidelines - Provide expert-level troubleshooting for critical system issues and help shape engineering best practices What We're Looking For: - 10+ years in IT support roles, including 5+ years in a senior or lead engineering position - Deep understanding of system architecture, design patterns, and best practices - Proven ability to lead and mentor engineering teams - Strong experience with cloud-based IT environments (Google Workspace, Zoom, Slack, GitHub, Atlassian, etc.), with advanced domain knowledge of Okta - Hands-on experience deploying or administering enterprise AI tools (Claude, OpenAI, or Gemini), including identity integration and data-handling controls - Experience with automation and scripting for system administration - Excellent communication skills, with the ability to convey technical information to technical and non-technical audiences - Ability to align technology with business objectives and make data-driven recommendations We’ll be super impressed if you have experience in any of these: - Infrastructure-as-code experience (e.g., Terraform, Ansible) - Experience building with Claude, OpenAI, or Gemini APIs, including agents, MCP servers, or prompt engineering for business workflows - Experience establishing AI governance practices, such as connector reviews or acceptable-use policies - Certifications relevant to the role (e.g., Okta Certified Professional,  Google Cloud Certified Professional Cloud Architect). Work Hours: - This position will require you to be available during core business hours. Work Location(s) & Travel Requirements: This position is open to the following preferred office locations: - San Francisco, CA - New York, NY - Denver, CO - Remote, US Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. SF / LA Fair Chance Ordinance Statement Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Salary The estimated salary range for this position is $132,060.00 to $186,444.00. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role may be eligible to participate in Fastly’s equity and discretionary bonus programs. ## Benefits We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days. Why Fastly? - We have a huge impact. Fastly is a small company with a big reach. Not only do[our customers](https://www.fastly.com/customers) have a tremendous user base, but we also support a growing number of[open source projects and initiatives](https://www.fastly.com/open-source/). Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand. - We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day. - We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about. We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying. All job applications must be submitted through our official careers site at [www.fastly.com/about/careers](http://www.fastly.com/careers). We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @[fastly.com](http://fastly.com) or @[recruiting.fastly.com](http://recruiting.fastly.com) email address. Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. Fastly collects and processes personal data submitted by job applicants in accordance with our[Privacy Policy](https://www.fastly.com/privacy). Please see our[privacy notice for job applicants](https://www.fastly.com/privacy-job-applicants). ## About Fastly ## Company Overview - **One-liner**: Fastly provides a programmable edge cloud platform that enables developers to build, secure, and deliver fast, reliable, and scalable digital experiences. - **Entity Type**: Public (NYSE: FSLY) - **Headquarters**: San Francisco, California, United States - **Founded**: 2011 - **Founders**: Artur Bergman, Simon Wistow ## Core Business - **Primary industry/industries**: Edge Cloud Computing, Content Delivery Network (CDN), Web Application and API Protection (WAAP), Security as a Service, Serverless Computing - **Target customers**: B2B — primarily enterprises and digital-native companies in streaming media, digital publishing, online retail, financial services, SaaS, and online education - **Mission or purpose statement**: Empowering engineers and builders to develop, deliver, and secure modern distributed applications, giving people around the world amazing digital experiences. ## Products & Services - **Edge Cloud Platform**: A fully programmable platform that combines CDN, compute, security, and observability at the network edge. Allows developers to run code closer to users with low latency. - **Compute@Edge**: A serverless compute environment that lets developers run custom logic at the edge without managing servers. - **Next-Gen WAF (Web Application Firewall)**: A highly effective, cloud-native WAF that blocks threats. Fastly has been named a Gartner Peer Insights Customers’ Choice for WAAP seven years in a row (4.8/5 star rating). - **DDoS Protection**: Mitigates distributed denial-of-service attacks at the network edge. - **Bot Mitigation**: Detects and manages bot traffic to protect applications and APIs. - **Image Optimization**: Automatically optimizes images for faster delivery and better user experience. - **Load Balancing**: Distributes traffic across servers for improved reliability and performance. - **Observability**: Real-time analytics and logging for deep visibility into traffic, performance, and security events. - **Network Services**: Includes TLS/SSL management, video streaming optimization, and more. ## Market Standing - **Valuation/Market Cap**: $2.0B (as of recent data) - **Key Metric**: Annual Revenue of $624.0M (2025) - **Notable Investors/Partners**: Fastly is a public company; key leadership includes Kip Compton (CEO), Artur Bergman (CTO), and David Hornik (Chairman). The company is trusted by leading digital innovators globally. - **Growth Signals**: - Employs 942 people (+6.0% YoY, +79 people) - Active job postings: 122 (+29.8% year-over-year) - Operates in 21 countries - Serves over 5 trillion daily requests - Edge network capacity of 578 Tbps - 90% of customers run Next-Gen WAF in blocking mode - 20% average conversion rate improvements for customers - Operates fewer but more powerful POPs (points of presence) globally, with <150 ms latency to 97% of the world's population ## Competitive Advantages - **Fully Programmable Edge**: Unlike legacy CDNs, Fastly’s network is entirely software-defined, allowing instant configuration changes and custom logic at the edge. - **Speed**: On average, 5x faster time to first byte (TTFB) than other CDNs. - **Instant Purge™**: Clears cached content globally in under 150ms, providing real-time control. - **Security Leadership**: Only vendor to be named a Gartner Peer Insights Customers’ Choice for WAAP seven years in a row. - **Predictable Pricing**: No surprise overages, enabling predictable cost management for customers. - **Network Learning Exchange (NLX)**: A proprietary security intelligence system that shares threat data across the network, improving protection for all customers. ## Strategic Focus - **Growth Priorities**: Expanding its edge cloud platform capabilities, deepening security offerings (especially WAAP and DDoS), and growing its enterprise customer base across industries like financial services, ecommerce, and streaming media. - **Product Direction**: Continued investment in Compute@Edge for serverless applications, observability tools, and AI-powered security insights (as seen in the Fastly Network Effect Threat Report). - **Market Expansion**: Operating in 21 countries with a focus on global reach and localized support. ## Why Work Here - **Culture & Values**: Fastly emphasizes "good people," transparency, integrity, curiosity, customer focus, passion, and competitiveness. The culture is described as "ridiculously innovative tech" paired with "seriously big-hearted people." - **Remote/Hybrid Policy**: Offers a hybrid and remote-friendly environment with office locations in San Francisco, New York, London, Tokyo, Singapore, Munich, and many other cities across the US, Europe, and Asia. Many roles are remote within specific countries. - **Perks & Benefits**: - Comprehensive health plans (medical, dental, vision) with mental health resources - 401(k)/retirement plans and Employee Stock Purchase Plan (ESPP) - Generous parental leave and family support - Annual learning and development reimbursements - Employee Resource Groups (ERGs): HOLA, Blackly, WAGE (Women and Gender Equality), FACT (Fastly Asians Coming Together), and Starly (LGBTQIA+) - Regular learning opportunities, workshops, and cultural events - **Engineering Culture**: Fastly is a developer-first company. The engineering team works on cutting-edge edge computing, security, and networking challenges. The tech stack includes Rust, VCL, and other high-performance languages. Engineers have direct impact on a platform serving 5 trillion requests daily. - **Growth Opportunities**: Fastly invests in employee development through learning reimbursements, mentorship from senior staff, and opportunities to attend industry events. ## Sources 1. [fastly.com](https://www.fastly.com/) 2. [fastly.com/about/careers](https://www.fastly.com/about/careers) 3. [fastly.com/about/careers/current-openings](https://www.fastly.com/about/careers/current-openings) 4. 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