---
title: 'Senior Sales Coordinator - Berlin (m/w/d) at Lightspeed Commerce, Inc.'
canonical: 'https://feeny.ai/job/senior-sales-coordinator-berlin-m-w-d-lightspeed-commerce-inc-berlin-f1sxr3nzy2md'
type: 'job'
last_seen: '2026-11-04'
---

# Senior Sales Coordinator - Berlin (m/w/d) at Lightspeed Commerce, Inc.

- **Company:** [Lightspeed Commerce, Inc.](https://feeny.ai/companies/lightspeed-commerce-inc)
- **Location:** Berlin, Germany
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-04
- **Apply:** https://jobs.ashbyhq.com/lightspeedhq/da1d0323-0924-45b5-b9a5-f244f6e3f0cd

## Job description

## About the Role

At Lightspeed, smooth operations and proactive execution drive our commercial success. As a Senior Sales Coordinator, you are the strategic operational backbone of the Account Management (AM) team. Beyond basic coordination, you will drive operational excellence, safeguard high-value strategic key accounts, and relieve management of high-friction administrative obstacles.

You will act as a critical cross-functional hub - taking full end-to-end ownership of complex account workflows, streamlining standardized processes across the department, and enabling the wider AM team to focus on revenue-generating opportunities and key client relationships.

***Please note that we operate a hybrid working model, which requires you to work from the office three days per week.***

## What You'll Be Doing

- Strategic Account Operational Ownership: Take complete end-to-end operational responsibility for critical major client accounts, coordinating complex hardware processes, international account interfaces, and location expansion rollouts seamlessly.
- Management Shielding & Escalation Resolution: Proactively intercept, investigate, and independently solve complex account discrepancies (e.g., pricing errors, manual compensation, full returns) to shield management resources and protect strategic leadership bandwidth.
- Cross-Functional Team Support: Serve as the centralized subject matter expert for high-friction operational procedures - such as complete end-to-end Contract Transfers across product lines - absorbing these time-intensive workflows to free up capacity for the broader Account Management team.
- Process Standardization & Optimization: Identify operational bottlenecks in key account workflows, establish structured review routines, and implement standardized procedures to ensure long-term consistency and error-free execution.
- Interdepartmental Interface: Partner closely with Go-To-Market (GTM) Operations, technical support, and international teams to ensure swift, accurate transaction execution and flawless new location openings.
- Milestone & Project Alignment: Drive strategic project milestones and maintain high-level communication channels on major enterprise projects, minimizing routine admin clutter in favor of strategic impact.

## What You Need to Bring

- Proven Operational Track Record: Solid experience in a senior administrative, sales operations, or account coordination role - ideally within a fast-paced SaaS or tech environment.
- Ownership Mindset: Demonstrated ability to independently own complex, high-stakes tasks end-to-end without requiring day-to-day managerial supervision.
- Analytical Problem-Solving: Advanced capability to untangle complex system errors, audit manual discrepancies, and establish sustainable standardized workflows.
- Strong Interpersonal & Stakeholder Management Skills: Excellent verbal and written communication skills in both German and English.
- Cross-Functional Leadership: Ability to act as a supportive reference point for peer Account Managers, taking on heavy operational lifting to elevate overall department performance.
- Education & Business Acumen: A Bachelor’s degree in Business, Administration, or a related field (or equivalent practical experience).

## What's in It for You

- Work from Anywhere: Work remotely from anywhere in the world for up to 60 days per year.
- Modern Ways of Working: A hybrid working model offering flexibility.
- Stock Options: Participate in the Lightspeed Stock Option Program.
- €400 Health & Wellness Budget: Supporting your physical and mental well-being.
- Mental Health Support: Access to mental health resources through the Modern Health app.
- Impact-Driven Environment: Join an agile team with a global vision.

Ready to scale impact in B2B SaaS?

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our [career page here](https://www.lightspeedhq.com/careers/). Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our [Applicant Privacy Statement](https://www.lightspeedhq.com/legal/applicant-privacy-statement/).

## About Lightspeed Commerce, Inc.

## Company Overview
- **One-liner**: Lightspeed Commerce provides a unified cloud-based point-of-sale (POS) and payments platform that helps retail, hospitality, and golf businesses manage operations, accept payments, and grow across in-store and online channels.
- **Entity Type**: Public (NYSE: LSPD, TSX: LSPD)
- **Headquarters**: Montreal, Quebec, Canada
- **Founded**: 2005
- **Founders**: Dax Dasilva

## Core Business
- **Primary Industries**: Retail Technology, Hospitality Technology, Payments, Software Development
- **Target Customers**: B2B – small and medium-sized businesses (SMBs) in retail, restaurant, and golf sectors, from single-location independents to multi-location chains.
- **Mission / Purpose**: To empower in-person businesses that define local neighborhoods and thriving cities, helping them simplify operations, scale efficiently, and deliver exceptional customer experiences.

## Products & Services
- **Lightspeed Retail**: A POS system for retail stores with inventory management, omnichannel selling (in-store, online, social), customer management, and real-time analytics.
- **Lightspeed Restaurant**: POS and management platform for full-service and quick-service restaurants, including table management, menu customization, and online ordering.
- **Lightspeed Golf**: Specialized POS and booking system for golf courses, pro shops, and tee-time management.
- **Lightspeed Payments**: Integrated payment processing that works across all Lightspeed POS systems, enabling fast settlement and simplified reconciliation.
- **Lightspeed Insights (AI)**: AI-powered analytics that provide actionable business insights, inventory forecasting, and sales reporting.
- **Lightspeed eCommerce**: Online store builder that syncs inventory and orders with in-store operations.
- **Lightspeed Wholesale**: Platform for buying wholesale from top brands and syncing orders directly to the POS.
- **Integrations & Marketplace**: Extensive library of third-party integrations (accounting, marketing, loyalty, etc.) and a funding program for eligible merchants.

## Market Standing
- **Valuation / Market Cap**: Approximately USD 11.3 billion (as of mid-2026) [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce)
- **Key Metric**: Annual Revenue of USD 1.08 billion (fiscal 2025); processed $91.3 billion in Gross Transaction Value (GTV) in fiscal 2025 [lightspeedhq.com](https://www.lightspeedhq.com/about/)
- **Notable Investors / Partners**: Series A led by Accel; Series B led by Inovia Capital; Series C led by Investissement Québec and La Caisse; Series D led by La Caisse; post-IPO equity round of $716M in 2021. Strategic acquisitions include Upserve, Kounta, ShopKeep, and Ecwid. [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce)
- **Growth Signals**: ~144,000 merchant locations worldwide (fiscal 2025); headcount of ~2,676 employees (+12.9% YoY); expanded into 34 countries; active job postings up 42.8% quarter-over-quarter. [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce)

## Competitive Advantages
- **Unified Platform**: Seamlessly connects POS, payments, eCommerce, inventory, and analytics in one system, reducing complexity for merchants.
- **Industry Specialization**: Dedicated solutions for retail, restaurant, and golf verticals with deep workflows and integrations tailored to each.
- **Global Scale & Local Support**: Operations in 34 countries with 24/7 customer support, serving merchants in over 100 countries.
- **Strong Ecosystem**: Large app marketplace, wholesale network, and funding program create stickiness and reduce churn.
- **20 Years of Domain Expertise**: Established brand trust and deep understanding of merchant pain points. [lightspeedhq.com](https://www.lightspeedhq.com/about/)

## Strategic Focus
- **Payments Growth**: Expanding Lightspeed Payments to increase revenue per merchant and capture transaction volume.
- **AI & Data Insights**: Investing in AI-powered tools (Lightspeed Insights) to help merchants make data-driven decisions and optimize inventory.
- **Multi-Channel Commerce**: Deepening integration between online and in-store selling, including social commerce partnerships (e.g., Meta).
- **Global Expansion**: Continuing to enter new geographic markets and verticals (e.g., CBD, bike, sports) while scaling existing ones.
- **Acquisitions & Integration**: Absorbing acquired companies (Upserve, Ecwid) into a single cohesive platform.

## Why Work Here
- **Flexible Work Policy**: Hybrid model with “flexible paid time off” and the option to work remotely up to two months per year. [lightspeedhq.com](https://www.lightspeedhq.com/careers/)
- **Equity & Benefits**: Stock options (equity in a public company), pension plan contributions, health and wellness credit, computer purchase program, and volunteer time off. [lightspeedhq.com](https://www.lightspeedhq.com/careers/)
- **Culture & Values**: Employee-led networks, office culture clubs, and special interest groups; strong emphasis on diversity, equity, and inclusion; collaborative environment that values “real people” beyond resumes. [lightspeedhq.com](https://www.lightspeedhq.com/careers/hiring/)
- **Growth Opportunities**: Continuous learning, global career development, and exposure to cutting-edge tech across retail, payments, and AI.
- **Interview Process**: Structured, transparent hiring with a work sample test and a focus on two-way conversation. [lightspeedhq.com](https://www.lightspeedhq.com/careers/hiring/)
- **Engineering Culture**: Team of 639 technical staff (18% of workforce); environment described as “infused with culture, just as much as code.” [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce) [lightspeedhq.com](https://www.lightspeedhq.com/careers/)

## Sources
1. [lightspeedhq.com](https://www.lightspeedhq.com/about/) – About Lightspeed: GTV, locations, history, values
2. [lightspeedhq.com](https://www.lightspeedhq.com/careers/) – Careers page: benefits, remote policy, culture
3. [lightspeedhq.com](https://www.lightspeedhq.com/careers/hiring/) – Hiring FAQ: interview process, DEI, work style
4. [lightspeedhq.com](https://www.lightspeedhq.com/) – Product overview: POS, payments, AI, eCommerce
5. [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce) – Company info: revenue, market cap, headcount, funding, acquisitions, employee growth

## Other roles at Lightspeed Commerce, Inc.

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- [Capital Account Manager](https://feeny.ai/job/capital-account-manager-lightspeed-commerce-inc-amsterdam-ms43g2c08hbg) — Amsterdam, Netherlands
- [Stage/Internship - Sales (Dutch Speaking)](https://feeny.ai/job/stage-internship-sales-dutch-speaking-lightspeed-commerce-inc-amsterdam-kg6tcbb20ywv) — Amsterdam, Netherlands
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- [Billing Support Specialist](https://feeny.ai/job/billing-support-specialist-lightspeed-commerce-inc-montreal-ye461a9qajm3) — Montréal, Canada
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- [Capital Account Manager](https://feeny.ai/job/capital-account-manager-lightspeed-commerce-inc-paris-jaw5wrdf08f4) — Paris, France
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- [Ingénieur(e) Analytics Sénior](https://feeny.ai/job/ingenieur-e-analytics-senior-lightspeed-commerce-inc-montreal-jxpnmdvp8g05) — Montréal, Canada