---
title: 'Senior Sales Engineer - AI Agents (DACH) at NICE'
canonical: 'https://feeny.ai/job/senior-sales-engineer-ai-agents-dach-nice-germany-5kpanxy0b5dk'
type: 'job'
last_seen: '2026-09-08'
---

# Senior Sales Engineer - AI Agents (DACH) at NICE

- **Company:** NICE
- **Location:** Germany
- **Work type:** remote
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-08
- **Apply:** https://boards.eu.greenhouse.io/nice/jobs/4945144101?gh_jid=4945144101

## Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Join the recognized leader in AI-first CX

NiCE Cognigy is building the Agentic AI Workforce of the future for enterprise customer service — named a Leader in the Forrester Wave™ 2026 and a three-time Leader in the Gartner® Magic Quadrant™. We already power AI Agents for 1,250+ brands worldwide, and with NiCE investing heavily in AI, the opportunity ahead of us has never been bigger.

Germany is already one of our strongest markets — and we're just getting started. We're looking for a seasoned, senior presales professional to help us win the most complex enterprise deals and drive our expansion into Switzerland, the Eastern European markets and beyond.

So, What's the role all about?

As a senior member of our DACH presales team, you'll be the trusted technical advisor on our most strategic and complex enterprise opportunities. This is not a junior demo role — it's a position for a tenured consultant who can own the technical narrative in front of enterprise buyers, navigate sophisticated stakeholder landscapes, and shape solutions that close seven-figure deals.

Beyond the deal cycle, you'll be a visible voice for NiCE Cognigy in the market — representing us through thought leadership at customer and marketing events, and helping drive awareness across the region.

How will you make an impact?

- Partner with the sales team to plan, prepare and execute on complex, strategic enterprise deals across DACH and expansion markets.
- Lead discovery calls and technical deep dives with enterprise stakeholders, uncovering pain points and business requirements.
- Create and deliver powerful, customized product demonstrations and presentations that resonate with both technical and business audiences.
- Design and recommend solutions tailored to customer needs, articulating the capabilities and value proposition of NiCE Cognigy.
- Run and support POCs/POVs that prove value in real enterprise environments.
- Be a visible voice for NiCE Cognigy in the market — representing us through thought leadership at customer events, webinars, trade shows and marketing activities to build awareness.
- Stay ahead of the competitive landscape and deliver credible technical comparisons against other AI Agent and agentic AI platforms.
- Collaborate with product and other internal teams to feed back customer requirements and deliver internal enablement.

Have you got what it takes?

- Senior Presales / Sales Engineering Expertise: A tenured track record in presales, sales engineering, or solution consulting — ideally managing complex enterprise deals end to end.
- Enterprise Software Proficiency: Deep background in the enterprise software space, particularly contact center (CCaaS) or automation technologies.
- AI Agents & Generative AI Experience: Hands-on experience presenting AI Agents, agentic AI, conversational and generative AI technologies.
- AI-Native Way of Working: You actively use LLMs and AI tools in your daily work to move faster and build better. Whether it's agentic coding assistants like Claude Code, Cursor, or GitHub Copilot, AI app builders like v0, Lovable or Replit Agent, or general assistants like Claude and ChatGPT, you know how to put these tools to work — "vibe coding" tailored demo environments, prototyping integrations, and accelerating POCs that wow customers.
- Programming Skills: JavaScript programming/scripting experience essential; Java, Python or similar is a plus.
- Contact Center Knowledge: Understanding of contact center technology (SIP, SBCs, ACD, ASR, TTS, etc.) and experience with conversation, IVR or chatbot design.
- Thought Leadership & Presence: A confident, engaging presenter comfortable on stage at customer and industry events.
- Technical Depth: Strong grasp of NLU/NLP, conversational AI technologies, and related software, including UI/UX.
- Sales Acumen: Able to translate complex technology into clear business value and build rapport with senior enterprise stakeholders.
- Communication & Collaboration: Excellent communication skills and cross-functional collaboration. Fluent in German and English; additional regional languages a plus.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

## About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 11597

Reporting into: Director, Sales Engineering

Job type: Individual contributor.

#LI-Remote

## About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

## About NICE

## Company Overview
- **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences.
- **Entity Type**: Public (NASDAQ: NICE)
- **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence.
- **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data)
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice).
- **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions.
- **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions.

## Products & Services
- **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics.
- **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions.
- **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies).
- **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels.

## Market Standing
- **Valuation/Market Cap**: Not directly provided in search results.
- **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth.
- **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100.
- **Growth Signals**:
  - 10,000+ employees, including >3,000 software engineers and 650 AI engineers.
  - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025).
  - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy.
  - 25 billion+ interactions powered annually.
  - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M.

## Competitive Advantages
- **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations.
- **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents.
- **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform.
- **Global scale**: 27,000 customers across 150+ countries, 27 local offices.
- **Partner community**: Industry’s largest community of CX partners for customization and extension.

## Strategic Focus
- Deepening AI-native capabilities (proactive agents, automation at scale).
- Expanding digital-first contact center adoption and migrating on-premise customers to cloud.
- Targeting vertical markets (financial services, public safety) with specialized solutions.
- Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement.

## Why Work Here
- **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth.
- **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions.
- **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event.
- **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines.
- **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety.
- **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience.
- **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding.

## Sources
1. [NICE Careers Page](https://www.nice.com/careers)
2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice)
3. [About NiCE](https://www.nice.com/company/about-us)
4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf)
5. [Careers – Apply](https://www.nice.com/careers/apply)

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