---
title: 'Senior Security Operations Analyst at Xero'
canonical: 'https://feeny.ai/job/senior-security-operations-analyst-xero-melbourne-4fygzcxpmfmg'
type: 'job'
last_seen: '2026-11-07'
---

# Senior Security Operations Analyst at Xero

- **Company:** [Xero](https://feeny.ai/companies/xero)
- **Location:** Melbourne, Australia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.ashbyhq.com/xero/2ed8d301-092a-4717-92c1-39568e06e7c6

## Job description

## The role and its impact

When something goes wrong in security at Xero, our Response team are first on the scene. We're looking for a Senior Security Operations Analyst who loves incident response, enjoys building things, and wants a hand in shaping what a SOC looks like when AI agents are part of the team. You'll lead our complex investigations and take command of medium and high impact incidents, keeping people calm, decisions moving and stakeholders in the loop. When things settle down, you'll make sure what we learnt changes something, whether that's a detection, a runbook or the way we train.

You'll also help us build. Our Analysts improve the queue as well as working it, so part of your time will go on creating automations and AI-assisted workflows that take repetitive work off the team and leave more room for the investigations that need a person.

The team and how they connect Response is a follow-the-sun global team. You'll be in the Southern Hemisphere half, based in New Zealand or Australia, and at the end of your day you'll hand over to colleagues in the UK and North America, who hand back to us the next morning. You'll work business hours in your time zone and take a share of our on-call roster for after-hours incidents.

You won't be doing it on your own. You'll join a cohort of Senior Analysts who share the load on complex work and lead our initiatives, with a Lead Analyst alongside for the hardest problems. Our XFLT, a cross-functional leadership team of Security Operations Managers, our Lead Analyst and our Product Manager, sets the direction and clears the way, so there's always someone to think out loud with.

The team is currently working on / Initially, you will focus on We're building towards an agentic SOC, where AI agents and automation carry more of the first pass, and analysts direct them and step in where judgement matters. We're working through it carefully: which low-risk work agents can take on, where the guardrails and human approvals belong, and how we'll know it's working. People still make the big calls, because our robots aren't that good yet. You don't need to be an AI expert. We'd love you to be curious, to have tried a few things, and to want to help us get this right. You’ll also:

- Lead complex investigations and step up as Incident Commander for medium and high impact incidents
- Be a go-to escalation point for our Graduate, Associate and Analyst crew, and coach them through the tricky stuff
- Run post incident reviews that lead to real change in detections, runbooks and training
- Lead initiatives with our Product Manager and Security Operations Managers, turning goals into work that gets delivered
- Build and improve automations and AI-assisted workflows, with guardrails and human sign-off where they matter
- Work with our Defence engineers on detection and response logic, and test new capabilities in real incidents
- Turn threat intelligence into practical action for Xero
- Give customers and internal teams clear, timely answers to their security concerns

Where and how you can work We support a flexible working model that empowers you to balance your professional and personal life. You will have the option to work in a hybrid capacity, combining the focus of remote work with the collaboration of our office spaces and team boost days to foster connection and alignment.

Here are some of the things we're looking for Incident response comes first for us, so we're looking for:

- Solid experience in security operations, and a real passion for incident response
- A track record of leading complex investigations and incidents through to resolution, including coordinating people and making calls under pressure
- Sound technical judgement and good knowledge of attack and defence techniques, particularly in cloud and SaaS environments
- Confidence writing queries in a SIEM or log platform
- Clear, calm communication and a generous approach to sharing what you know

It'd be great if you also have:

- Scripting skills (Python or similar) and experience building automations in a SOAR platform. We use Tines, and we're happy to teach it.
- Hands-on experience with AI tools in security work, or a clear view of where they help and where they don't
- Intermediate or advanced certifications in incident response, threat hunting or cloud security
- Experience in a distributed team working across time zones

If you're strong on incident response and the builder side is still growing, we'd still love to hear from you. You'll do work that matters to millions of small businesses and their advisors, in a team that shares what it knows and backs each other up, with a real say in how an AI-powered SOC works in practice. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

## About Xero

## Company Overview
- **One-liner**: Xero provides cloud-based accounting and financial management software for small businesses, serving over 4.9 million customers worldwide.
- **Entity Type**: Public (ASX: XRO, S&P/ASX 200 component)
- **Headquarters**: Wellington, New Zealand
- **Founded**: July 6, 2006
- **Founders**: Rod Drury, Hamish Edwards

## Core Business
- **Primary industry**: Cloud accounting software (SaaS)
- **Target customers**: Small businesses, accountants, and bookkeepers (B2B)
- **Mission**: To make life better for small businesses globally by automating routine tasks and delivering actionable insights.

## Products & Services
- **Xero Accounting Software**: Cloud-based platform for invoicing, bank reconciliation, expense tracking, payroll, and financial reporting. Sold by subscription (Starter, Standard, Premium tiers).
- **JAX – AI Finance Partner**: An AI-powered assistant integrated into Xero that automates routine tasks and provides insights to help businesses grow.
- **Xero Ecosystem**: Over 1,000 third-party app integrations via the Xero App Store, covering payments, inventory, CRM, and more.
- **Xero for Nonprofits**: Discounted subscriptions (25% off) for eligible nonprofit and community organisations.
- **Xero for Purpose**: Social impact initiatives including financial literacy programmes (Unlock Your Numbers), sustainability tools (Sumday carbon app), and the Xero Beautiful Business Fund (NZ$750,000+ in funding annually).

## Market Standing
- **Valuation/Market Cap**: Not disclosed in provided sources (publicly traded with market cap available on ASX; latest data not included in search results).
- **Key Metric**: Annual Revenue NZ$2.103 billion (FY2025); Net income NZ$227.8 million (FY2025).
- **Notable Investors/Partners**: Board Chair David Thodey; CEO Sukhinder Singh Cassidy. In June 2025, Xero announced an agreement to acquire Melio, a New York-based payments provider, for $2.5 billion.
- **Growth Signals**: Achieved Rule of 40 outcomes of 41.0% (May 2024) and 43.9% (Nov 2024). Customer base grew to 4.9 million. Headcount of 4,610 employees (2025). Expanding globally with offices in New Zealand, Australia, UK, US, Canada, South Africa, and Singapore.

## Competitive Advantages
- **Market leader** in cloud accounting across New Zealand, Australia, and the UK.
- **AI-first approach** with JAX, embedded directly into the core product to reduce manual work.
- **Extensive integration ecosystem** (1,000+ apps) creating high switching costs for customers.
- **Strong brand trust** built over 19 years with a focus on small business success.

## Strategic Focus
- **AI and automation**: Deepening AI capabilities (JAX) to deliver predictive insights and automate finance workflows.
- **Payments expansion**: Acquisition of Melio to strengthen payments capabilities for small businesses.
- **Sustainability**: Reducing carbon emissions (72% reduction in scope 1 & 2), offering free carbon accounting tools, and supporting small business sustainability.
- **Social impact**: Scaling programmes like the Beautiful Business Fund and financial literacy initiatives.

## Why Work Here
- **Culture**: Values-driven, human-centric organisation with a focus on making a tangible impact on small businesses globally.
- **Flexibility**: Emphasises a flexible environment and time for what matters most (remote/hybrid policy not explicitly stated but implied).
- **Perks & benefits**:
  - One paid day off per year for volunteering (Community Connect programme).
  - Free access to Sumday carbon accounting app for employees.
  - Financial literacy resources and mentorship programmes.
- **Engineering & innovation**: Dedicated Engineering and Data & AI teams (open roles visible on careers page). Global collaboration across 7+ countries.
- **Diversity & inclusion**: Indigenous inclusion initiatives (te ao Māori in NZ, Reconciliation Action Plan in Australia), support for Indigenous communities.
- **Sustainability focus**: Employees can contribute to environmental goals through company-wide initiatives.

## Sources
1. [Wikipedia – Xero](https://en.wikipedia.org/wiki/Xero)
2. [Xero About Page](https://www.xero.com/au/about/)
3. [Xero Careers – Inside Xero](https://careers.xero.com/inside-xero/)
4. [Xero Careers – Teams](https://careers.xero.com/)
5. [Xero Homepage](https://www.xero.com/)

## Other roles at Xero

- [Customer Experience Specialist - Melio](https://feeny.ai/job/customer-experience-specialist-melio-xero-manchester-0apnfjtyx359) — Manchester, United Kingdom
- [Engineering Manager - Cloud Networks](https://feeny.ai/job/engineering-manager-cloud-networks-xero-melbourne-8gqw69bv1r7w) — Melbourne, Australia
- [Lead Engineer - Front End (React)](https://feeny.ai/job/lead-engineer-front-end-react-xero-wellington-9sjxsd4a6d13) — Wellington, New Zealand
- [Senior Engineer - AI Platform](https://feeny.ai/job/senior-engineer-ai-platform-xero-melbourne-wy84yt8bba9z) — Melbourne, Australia
- [Financial Accountant](https://feeny.ai/job/financial-accountant-xero-wellington-0bjk26repmzk) — Wellington, New Zealand
- [Lead Engineer - Front End (React)](https://feeny.ai/job/lead-engineer-front-end-react-xero-melbourne-k9j5m5627ab0) — Melbourne, Australia
- [Accounting Professional? Discover a new career in SaaS Sales with Xero](https://feeny.ai/job/accounting-professional-discover-a-new-career-in-saas-sales-with-xero-xero-sd3m7hjzea5f) — Brisbane, Australia
- [Solutions Consultant](https://feeny.ai/job/solutions-consultant-xero-brisbane-rj5t374ksh02) — Brisbane, Australia
- [Engineer - Payments](https://feeny.ai/job/engineer-payments-xero-vancouver-v6a1s8dc9eqt) — Vancouver, Canada
- [Data Engineer - Performance Insights](https://feeny.ai/job/data-engineer-performance-insights-xero-sydney-ndt7sgmv8xdm) — Sydney, Australia