---
title: 'Senior ServiceNow Project Manager at AHEAD'
canonical: 'https://feeny.ai/job/senior-servicenow-project-manager-ahead-gurugram-dc4dq9s3ypyk'
type: 'job'
last_seen: '2026-09-11'
---

# Senior ServiceNow Project Manager at AHEAD

- **Company:** AHEAD
- **Location:** Gurugram, India
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2025-11-20
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/thinkahead/f397799e-aadf-4d85-bd47-2302b45995aa

## Job description

The Senior Project Manager is responsible for management of assigned technical projects. The Senior Project Manager executes day-to-day management of assigned project segments. In addition, the Senior Project Manager manages the group of projects as a whole, providing a single point of knowledge and control for the aggregate effort.

Roles and Responsibilities

- Guiding various project teams and Client organizations on how to use Agile/Scrum practices and values to delight AHEADs Clients
- Guides assigned project team on how to get the most of our self-organization
- Guides assigned project teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
- Assesses the Scrum maturity of the project team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the project team and Client organization
- Removes impediments and/or guides the team to remove impediments by finding the right personnel to remove the impediment
- Builds a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving
- Facilitates getting work done without coercion, assigning, or dictating the work
- Facilitates discussion, decision making, and conflict resolution
- Assisting with internal and external communication, improving transparency, and radiating information
- Supporting and educating the Product Sponsor, especially on grooming and maintaining the product backlog
- Providing all support to the team using a servant leadership style whenever possible, and leading by example
- Perform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs
- Establish and drive ongoing development and tracking of additional services revenue opportunities within the client’s environment
- Understands client needs and matches them to relevant services or products; manages client expectations
- Understands and communicates goals and critical success factors for the project; sells ideas persuasively and paces the communications properly (Communication).
- Plan and coordinate all aspects of technical projects from initiation through deliver
- Ensure service delivery success and Client satisfaction through effective project management
- Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed
- Develop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables
- Identify needed resources for projects while defining and assigning major project roles
- Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensures project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope
- Assign and monitor work of project team, providing technical and analytical support and direction
- Interface with clients on technical matters as needed
- Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved
- Assist with problem resolution or risk mitigation as needed
- Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project
- Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post-implementation review to identify areas of improvement
- Identify project management coordination process gaps or areas for improvement.  Recommends and implements solutions
- Utilize Ahead systems (Salesforce, financial force, etc.) to maintain updated project information

## Qualifications

- PMP (Project Management Professional) certification is a requirement
- Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects
- Knowledgeable of project management standards, processes, procedures and guidelines using both Agile and Waterfall methodologies
- Knowledgeable of industry project management best practices (i.e., Project Management Body of Knowledge - PMBOK)
- Knowledgeable of the company's products and services
- Solid understanding of various types of IT project methodologies and life cycles (e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, and implementation) and the correct project application
- Excellent analysis, problem-solving, team, conflict management, and time management skills
- Strong verbal and written communication skills
- Possess advanced skills in the use of project management software
- Demonstrate ability to manage project budgets and timelines
- Must be adept with the use of negotiation techniques to reach agreement when there are widely differing viewpoints
- Effectively facilitate interaction with executive level clients
- Able to consistently set clear expectations, manage team performance, and build high morale among team members
- Successfully maintain confidentiality and carry out assignments that are sensitive in nature

## About AHEAD

## Company Overview
- **One-liner**: AHEAD is an engineering-led digital platform company that accelerates enterprise strategy into execution across AI, cloud, data, security, and infrastructure.
- **Entity Type**: Private (Bootstrapped/PE-backed; no public funding rounds disclosed)
- **Headquarters**: New York, New York, USA
- **Founded**: 2007
- **Founders**: Dan Adamany (CEO)

## Core Business
- **Primary industry/industries**: IT Services & Consulting, Digital Transformation, Managed Services
- **Target customers**: Fortune 1000 enterprises, large-scale organizations with complex, multi-domain IT estates (B2B, Enterprise)
- **Mission or purpose statement**: To accelerate strategy into execution, engineering integrated solutions across infrastructure, applications, data, and security — building what others only blueprint.

## Products & Services
- **AI Transformation**: A unified AI fabric to accelerate AI from idea to business value, including AI-enabled infrastructure and data readiness. *(Service)*
- **AI Enabled Infrastructure**: Scalable, resilient architectures supporting high-performance workloads from core to edge. *(Service)*
- **Data Platform Modernization**: Governed data platforms that turn raw data into trustworthy insight and AI readiness. *(Service)*
- **Secure and Resilient Architectures**: Platforms designed to reduce risk, limit impact, and recover quickly. *(Service)*
- **Platform and Workload Modernization**: Modernizing platforms and optimizing workloads across cloud, data center, and edge. *(Service)*
- **Operational Excellence**: Frictionless operations, predictable performance, and optimized spend. *(Service)*
- **Managed Services**: Ongoing management of critical systems over their entire lifecycle. *(Service)*
- **Proprietary IP (Foundry™, Hatch™)**: Accelerators, financial models, scorecards, integration-ready code, and policy-as-code. *(Software/Tooling)*
- **400+ APIs & Custom Offerings**: Frameworks that integrate multiple platforms for automation, data sandboxes, and ML/AI exploration. *(Platform)*

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company)
- **Key Metric**: **Gross Revenue** of **$3.7 billion** (as of 2024, following the acquisition of CDI); **2,500+ employees** across 40 locations globally.
- **Notable Investors/Partners**: Partners with **200+ technology providers** (e.g., major cloud, data center, security, and automation vendors). The company is backed by private equity (likely a growth/PE structure, though specific investors are not named in the provided materials).
- **Growth Signals**: Scaled from a Midwest focus to national and international coverage through **12 acquisitions since 2019**; expanded service portfolio into data, app dev, custom manufacturing, and global logistics via M&A; recent acquisition of CDI (New York-based) added significant scale.

## Competitive Advantages
- **Orchestration Expertise**: Ability to stitch together complex, multi-vendor systems into cohesive, scalable architectures — a differentiator in an increasingly fragmented IT landscape.
- **Full-Stack Engineering**: Deep expertise across AI, cloud, data, security, infrastructure, and operations, applied in an integrated fashion.
- **Unified Delivery Model**: One team, one roadmap, one owner held accountable for driving outcomes, from strategy through implementation and ongoing operations.
- **Consultative Approach**: Engages early to architect transformation roadmaps, not just as a reseller of hardware/software.
- **Proprietary IP (Foundry™, Hatch™)**: Unique accelerators and code libraries that de-risk and speed up client digital initiatives.

## Strategic Focus
- **Current priorities**: Accelerating enterprise AI adoption; expanding managed services; deepening capabilities in data, security, and cloud; continuing M&A strategy to add geographic coverage and new service lines.
- **Direction for growth**: Becoming the go-to strategic partner for Fortune 1000 leaders navigating the complexity of modern IT, with a focus on accountability from design to operations.

## Why Work Here
- **Culture highlights**: Engineering-led organization with a strong emphasis on technical depth, ownership, and accountability. Described as a "game-changer in tech" that values innovation and execution.
- **Remote/hybrid/office policy**: Likely hybrid/office-based given the nature of client-facing consulting and infrastructure work; 40 global locations suggest flexibility in location.
- **Notable perks or engineering culture**: Opportunity to work with cutting-edge technologies across AI, cloud, security, and data at massive scale; exposure to Fortune 1000 clients and complex transformations; strong focus on IP development and engineering excellence; clear growth trajectory through acquisitions and expansion.

## Sources
1. [AHEAD Official Website](https://www.ahead.com/)
2. [AHEAD Story Page](https://www.ahead.com/story/)
3. [AHEAD Leadership Page](https://www.ahead.com/leadership/)
4. [AHEAD Careers Page](https://jobs.lever.co/thinkahead)

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