--- title: 'Senior Services Coordinator (Foon Lok West) at MidPen Housing' canonical: 'https://feeny.ai/job/senior-services-coordinator-foon-lok-west-midpen-housing-oakland-2y8d8gv5yb5s' type: 'job' last_seen: '2026-09-16' --- # Senior Services Coordinator (Foon Lok West) at MidPen Housing - **Company:** MidPen Housing - **Location:** Oakland, CA - **Posted:** 2026-09-15 - **Last confirmed live:** 2026-09-16 - **Apply:** https://job-boards.greenhouse.io/midpenhousing/jobs/4406088009 ## Job description ## About MidPen At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect. We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity. Property Name: Foon Lok West Property Type: Family, Supportive Senior Services Coordinator The Senior Services Coordinator plays a key role in designing and implementing programs and initiatives across the Services portfolio. This role provides program and project leadership based on business needs, including coaching and onboarding Services Coordinators, developing subject matter expertise to support program delivery across properties or the division, and leading workgroups or special projects. The ideal candidate is adaptable, solution-oriented, and comfortable navigating ambiguity. They are committed to continuous improvement and have a demonstrated ability to implement programs and partnerships in diverse environments. ## Responsibilities - Supports program implementation and day-to-day operations across multiple properties, including participation in special projects and service delivery improvements. - Coaches and mentors Services Coordinators, coordinates crisis intervention, and ensures appropriate follow-up for moderate to high‑complexity situations. - Ensures compliance with mandated reporting requirements and prepares and submits required program documentation to internal and external agencies. - Builds and manages strong partnerships with external agencies across multiple properties, aligning services with MidPen’s Resident Services goals and criteria, and identifying opportunities for improvement. - Promotes cross-team collaboration and visibility by working closely with Resident Services, Property Management, and community partners to enhance service delivery and efficiency. - Facilitates community engagement in collaboration with Property Managers, including coordinating partner involvement and supporting community meetings and initiatives. - Proactively assesses community needs across multiple properties, manages and promotes resident feedback channels and surveys to monitor customer service, and provides individualized resident support through referrals and coordination of specialized programs. - Maintains accurate records, data entry, and timely reporting for multiple properties in compliance with Services’ policies, procedures, and requirements. - Analyzes and communicates data insights across properties, recommending improvements to data collection and reporting processes to support informed decision-making and a culture of learning. - Models a “One MidPen” culture by collaborating closely with Property Management, supporting Service Coordinator onboarding, and advocating for the Service Coordinator cohort across teams and projects. ## Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required. Knowledge, Skills, and Abilities - Excellent reading, writing and verbal communication skills - Desire to work with underserved populations - Excellent judgment, discretion, troubleshooting and creative problem-solving skills when working with residents - Highly proficient with Microsoft suite and Salesforce - Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite, and other technology tools to support interactions with peers and supervisor - Satisfactorily pass required background - Perform other duties as assigned Education and Experience - B.A. or B.S. in Education, Social Work, Sociology and two years’ experience or a combination of education and experience - Track record of navigating ambiguity and being adaptable and solution-focused in times of change - Experience successfully deploying programs in diverse populations and environments and/or with diverse partnerships - Experience identifying and implementing improvements in program design or delivery or in operations - Experience with or strong interest in coaching and mentoring others Physical Requirements - Frequently perform desk-based computer tasks, frequently sitting - Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds - Rarely twist/bend/stoop/squat, kneel/crawl Working Conditions - Must be available to work 9:00 AM - 6:00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM, and occasional weekends required - Ability to travel between properties Pay Range $35.00 - $39.38 Hourly- Pay based on applicable experience and qualifications Benefits and Compensation (see [here for full details](https://housingcorp.sharepoint.com/:b:/s/TeamHumanResources/IQAANuraKh_uSoyxJu7hOAgVAQeufgLBERVoRrsy_cXBSLQ?e=87PnDz)) - Health Insurance - Dental, Vision, Life & Disability Insurance - 403(b) Retirement Investment - Employee Education Reimbursement Program - Paid Parental Leave - FSA for Childcare, Medical, and Commuter Benefits - EAP Program - Pet Insurance - Paid Time Off - Company Holidays - Wellness Days ## EQUAL OPPORTUNITY EMPLOYER MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. ## About MidPen Housing ## Company Overview - **One-liner**: MidPen Housing is a non-profit developer, owner, and manager of affordable housing, providing high-quality homes and life-transforming resident services across Northern California. - **Entity Type**: Private (Non-profit) - **Headquarters**: Foster City, California, USA - **Founded**: 1970 - **Founders**: A small group of Stanford University and Silicon Valley community and business leaders ## Core Business - **Primary industry**: Affordable housing development, property management, and resident services - **Target customers**: Low- and moderate-income households, seniors, individuals with disabilities, and families in need of affordable rental homes in Northern California (B2C / community-oriented) - **Mission statement**: “To provide safe, affordable housing of high quality to those in need and to establish stability and opportunity in the lives of our residents.” ## Products & Services - **Housing Development**: Delivers high-quality, affordable multifamily homes through site acquisition, community outreach, planning, entitlements, complex financing, and construction management. - **Property Management**: Professional management across the portfolio, including operations, compliance, training, facility maintenance, and community relations. - **Resident Services**: On-site comprehensive services supporting education, physical and mental health, and economic mobility, provided by staff and a network of 100+ service partners. Includes a $10 million Services Impact Fund for direct-to-resident programming and pilot initiatives. ## Market Standing - **Valuation/Market Cap**: Not applicable (non-profit). Total assets are $3.2 billion (primarily real estate). - **Key Metrics**: - Owns and manages **139 communities** with **10,000+ affordable homes** serving **22,000 residents**. - **4,000 homes** currently in the pipeline (construction, entitlement, or pre-development). - **$14 million** annually invested in resident services. - **Notable Investors/Partners**: Partnerships with 100+ service providers; no external equity investors (funded through tax credits, grants, and debt financing typical of affordable housing non-profits). - **Growth Signals**: “Growing faster than ever” – active in 12 Northern California counties with a significant development pipeline; recently celebrated the opening of Si Se Puede behavioral health campus in Watsonville; 170+ industry awards. ## Competitive Advantages - **Integrated model**: Combines development, property management, and resident services under one roof, ensuring quality and alignment with mission. - **Proven track record**: Founded in 1970, one of the most trusted non-profit affordable housing organizations in the nation with deep local expertise. - **Award-winning design**: High-quality, beautifully designed communities near good schools, jobs, and transit. - **Resident investment**: Dedicated $10 million Services Impact Fund and $14 million annual services budget – rare among affordable housing developers. - **Policy influence**: Actively involved in advocacy, including California’s efforts to streamline affordable housing funding. ## Strategic Focus - **Pipeline expansion**: Increasing the number of homes under development (4,000 units in the pipeline). - **Resident services innovation**: Piloting new programs through the Services Impact Fund and expanding partnerships for education, health, and economic mobility. - **Policy advocacy**: Working to create a predictable, well-funded housing finance delivery system at the state level (e.g., California streamlining affordable housing funding). - **Geographic reach**: Serving 12 counties in Northern California with plans to grow further. ## Why Work Here - **Mission-driven culture**: Employees work directly on addressing the affordable housing crisis, with a sense of purpose and impact. “Change the world from your own backyard.” - **Values**: Collaboration, accountability, respect, excellence, integrity. “Your Voice Matters” – collaboration invited at all levels. - **Professional growth**: Opportunities for career advancement, education assistance, and mentorship. “You’ll grow daily as a MidPenner.” - **Work environment**: Hybrid/office roles depending on position; corporate offices in Foster City and Oakland. Field positions at various community sites. - **Notable perks & benefits** (2026 snapshot): - Comprehensive health, life, AD&D, short- and long-term disability insurance. - **Education Assistance**: Up to $3,000/year per eligible employee and family members (lifetime max $12,000) – courses need not be job-related. - **Employee Referral Bonus**: $750 after 90 days of hire. - **Retirement**: 0–6% employer contribution. - **Paid time off**: Includes holidays and **one paid 3-day weekend per month** (inferred from benefits materials). - **Employee Assistance Program** through Aetna Resources for Living. - **Open positions**: 36+ roles listed across Asset Management, Property Management, Resident Services, Marketing, People Team, and Office of the COO (as of search date). ## Sources 1. [midpen-housing.org](https://www.midpen-housing.org/) 2. [Job Board (Greenhouse)](http://job-boards.greenhouse.io/midpenhousing) 3. [Backgrounder & Fact Sheet (PDF)](https://www.midpen-housing.org/wp-content/uploads/2025/07/Backgrounder-and-fact-sheet-07-25.pdf) 4. [2026 Benefits Snapshot (PDF)](https://www.midpen-housing.org/wp-content/uploads/2026/03/2026-MidPen-Benefits-Snapshot.pdf) ## Other roles at MidPen Housing - [Assistant Community Manager (Shorebreeze I, Shorebreeze II, San Veron Park)](https://feeny.ai/job/assistant-community-manager-shorebreeze-i-shorebreeze-ii-san-veron-park-midpen-nxs7spvc3xqw) — Mountain View, CA - [Compliance Specialist (Union City Office)](https://feeny.ai/job/compliance-specialist-union-city-office-midpen-housing-union-city-hh7wy0nc2jec) — Union City, CA - [Development Accountant (Foster City Office)](https://feeny.ai/job/development-accountant-foster-city-office-midpen-housing-foster-city-p9js57zd1tzd) — Foster City, CA - [Services Coordinator II (Vineyard Crossings)](https://feeny.ai/job/services-coordinator-ii-vineyard-crossings-midpen-housing-american-canyon-cb8cz1kzxbr3) — American Canyon, CA - [Assistant Community Manager (Station Center I, Station Center II)](https://feeny.ai/job/assistant-community-manager-station-center-i-station-center-ii-midpen-housing-n6442t62b389) — Union City, CA - [Assistant Community Manager (Chestnut Square Senior, Chestnut Square Family)](https://feeny.ai/job/assistant-community-manager-chestnut-square-senior-chestnut-square-family-97v7aznp1sdp) — Livermore, CA - [Community Manager (Chestnut Square Family, Chestnut Square Senior)](https://feeny.ai/job/community-manager-chestnut-square-family-chestnut-square-senior-midpen-housing-5n0kb70mgnym) — Livermore, CA - [Learning and Development Specialist (Foster City)](https://feeny.ai/job/learning-and-development-specialist-foster-city-midpen-housing-foster-city-yctevefpxe0m) — Foster City, CA - [Employee Relations and Workers Compensation Specialist (Foster City)](https://feeny.ai/job/employee-relations-and-workers-compensation-specialist-foster-city-midpen-nwdgyd9qkpwd) — Foster City, CA - [Floating Services Coordinator I (Firehouse Square)](https://feeny.ai/job/floating-services-coordinator-i-firehouse-square-midpen-housing-belmont-57zdmt6wmm3v) — Belmont, CA