--- title: 'Senior Site Reliability Engineer at Amtech Software' canonical: 'https://feeny.ai/job/senior-site-reliability-engineer-amtech-software-india-4f0p975270h2' type: 'job' last_seen: '2026-09-11' --- # Senior Site Reliability Engineer at Amtech Software - **Company:** Amtech Software - **Location:** India - **Posted:** 2026-09-08 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/amtechsoftware/jobs/4390288009 ## Job description ## About Vista Equity Partners Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem. Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams. ## About Amtech Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise. With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem. Our Employee Value Proposition At Amtech, our people are our greatest differentiator. We create an environment where you can: Purpose Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations. Growth Access continuous learning, leadership development, and cross-portfolio opportunities through Vista’s global network — accelerating both technical and managerial career paths. Culture Work in a collaborative, transparent, and people-first environment where values, accountability, and integrity guide every decision. Innovation Engage with cutting-edge technologies, including AI-driven automation, and contribute to modernizing financial systems and operational processes across the business. ## Role Description Amtech is scaling its Platform Engineering organization as our products move to a fully AWS-hosted, multi-tenant SaaS model. Our SRE practice keeps Encore, LabelTraxx, and supporting platforms reliable, observable, and secure across a multi-account AWS estate. As a Senior Platform Engineer on the SRE track, you will own reliability for major production domains end to end: defining SLOs, building the observability and automation that defend them, and leading incident command for the most complex events. You will shape Amtech's global reliability standards, mentor the SRE team, and partner with Cloud-track engineers to make new platforms operable from day one. ## KEY RESPONSIBILITIES Reliability & Performance - Own SLIs, SLOs, and error budgets for major production domains, and drive engineering priorities from them. - Design the monitoring, alerting, and reliability frameworks the global team standardizes on (OpenTelemetry, OpenObserve, CloudWatch, PagerDuty). - Engineer capacity management, autoscaling, and self-healing so systems recover without human intervention. - Lead root cause analysis for the highest-severity incidents and verify permanent fixes land. Automation & Platform Engineering - Design reusable Terraform modules, deployment patterns, and progressive delivery (blue/green, canary, automated rollback) in GitHub Actions. - Operate and optimize ECS Fargate, EKS, Lambda, and RDS PostgreSQL workloads at production scale. - Set the toil-reduction agenda: quantify operational load and eliminate it through engineering. - Build reliability into the Encore-on-AWS and LabelTraxx platforms as they scale customer counts. Incident Response & On-Call - Serve as senior incident commander for cross-service, customer-impacting incidents. - Own the on-call program's health for your domains: escalation policies, alert quality, and rotation sustainability in PagerDuty. - Drive game days and failure testing to validate runbooks and recovery paths. Security & Compliance - Engineer security into reliability tooling: IAM boundaries, secrets, and network controls. - Ensure operations satisfy SOC 2 and ISO 27001 obligations with automated audit evidence. AI Competency - Apply AI in operations and incident response with risk tiering: AI assistance for triage, analysis, and hypothesis generation; human gates for production changes. - Design validation gates and guardrails for AI-assisted operational changes, including rollback and audit trails. - Measure whether AI tooling improves reliability work against baselines (MTTR, rework, defect escape), and enforce data classification policy in all AI-assisted work. Technical Leadership - Mentor SRE I-III engineers through design reviews, paired incident response, and career coaching input. - Set and document global reliability standards adopted across U.S. and India teams. - Represent reliability in architecture reviews and migration planning. ## QUALIFICATIONS - 6+ years of hands-on SRE, DevOps, or platform engineering experience, including ownership of customer-facing production services. - Deep AWS operational expertise (ECS/EKS, Lambda, RDS, IAM, VPC, multi-account organizations). - Strong Terraform and CI/CD (GitHub Actions or equivalent) skills, including progressive delivery patterns. - Proven software engineering ability in Python (or similar) for automation and tooling at team scale. - Demonstrated incident command experience for high-severity, multi-service incidents. - Experience designing and operating SLO-driven observability with OpenTelemetry or equivalent. - Strong grasp of networking, DNS, and cloud security architecture. - Demonstrated risk-tiered AI usage in operations: AI-assisted triage with human decision gates, and measured impact on reliability outcomes. - Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent demonstrated skills. ## PREFERRED QUALIFICATIONS - AWS Certified DevOps Engineer Professional or CKA. - Experience with multi-tenant SaaS or account-per-customer architectures and ERP-class workloads. - PagerDuty administration at scale (service ownership models, escalation design). - Experience operating AI/LLM workloads or building agentic automation under governance controls. - Prior tech-lead experience in a distributed global team. ## Why Join Amtech At Amtech, you will drive meaningful financial impact in a growing enterprise software organization while benefiting from Vista’s world-class ecosystem. You’ll collaborate with talented peers, leverage cross-portfolio learning programs, and help shape the future of Amtech’s financial operations and systems. Build your career with Amtech — backed by the strength, scale, and innovation culture ## About Amtech Software ## Company Overview - **One-liner**: Amtech Software provides a connected packaging operations platform with ERP and manufacturing execution systems purpose-built for the corrugated, folding carton, flexible packaging, and label printing industries. - **Entity Type**: Private (acquired by Vista Equity Partners in June 2025; previously backed by Peak Rock Capital) - **Headquarters**: Fort Washington, Pennsylvania, United States - **Founded**: 1981 - **Founders**: Not publicly named ## Core Business - **Primary industry/industries**: Industrial software / ERP for packaging and label manufacturing. - **Target customers**: B2B – corrugated, folding carton, flexible packaging, and label printers/manufacturers (serving 1,250 plants across North America, Latin America, and Europe). - **Mission or purpose statement**: "To connect estimating, planning, and plant-floor execution for packaging manufacturers" (from LinkedIn description), turning volatile plant data into predictable, profitable performance. ## Products & Services - **[Label Traxx](https://amtechsoftware.com/label-traxx)**: ERP for narrow web flexo and digital label printers. Covers estimating, job costing, raw materials inventory, order management, accounting. - **[Axiom](https://amtechsoftware.com/axiom)**: ERP for sheet feeders. Manages order processing, rollstock, shipping, finished goods review. - **[EnCore](https://amtechsoftware.com/encore)**: ERP for corrugated packaging and folding carton plants. Features order processing, integrated scheduling, cost estimating, plant data entry, billing, and financials. - **[Amtech Intelligence](https://amtechsoftware.com)**: AI-augmented analytics and business intelligence layer (recently launched, includes the acquisition of Clarico Systems). ## Market Standing - **Valuation/Market Cap**: Not disclosed (private). Vista Equity Partners’ acquisition in 2025 signals a significant valuation. - **Key Metric**: Annual revenue of ~$28.0M (LinkedIn estimate); 1,250 plants served and 60,000 users. - **Notable Investors/Partners**: Current owner – Vista Equity Partners; previous owner – Peak Rock Capital; recent acquisitions include Label Traxx (2024) and Clarico Systems. - **Growth Signals**: 42.3% YoY headcount growth (121 employees), expansion of AI capabilities, recent M&A activity, and operations in 10 countries. ## Competitive Advantages - **Deep vertical expertise**: 40+ years focused exclusively on packaging/label manufacturing – software is purpose-built, not generic ERP. - **Integrated suite**: Covers the entire workflow from estimating to plant-floor execution, including real-time production, business intelligence, and cloud hosting. - **High switching costs**: Large installed base with deeply embedded operations makes it difficult for customers to leave. - **Modernization push**: Investment in AI (Amtech Intelligence) and cloud-ready infrastructure positions the company to lead digital transformation in a traditional industry. ## Strategic Focus - **AI and data analytics**: The launch of Amtech Intelligence and acquisition of Clarico Systems indicate a strong push toward AI-driven insights and automation. - **Growth via M&A**: Combining with Label Traxx and likely further consolidation to build a broader platform. - **Cloud migration**: Offering cloud-ready options to move on-premises customers to the cloud. - **International expansion**: Already present in North America, Latin America, and Europe; likely to expand further. ## Why Work Here - **Culture and values**: Amtech emphasizes **Empowerment, Solution Orientation, Respect, Accountability, and Collaboration (ESRAC)**. Described as a progressive software company with a culture of continuous improvement and collaboration with industry experts. - **Benefits**: Health insurance (medical, dental, vision), FSAs, life/disability, 401k with company match, PTO & paid holidays, Employee Assistance Program, and employee discounts. - **Work environment**: Office-based at HQ in Fort Washington, PA (with multiple US offices). Remote or hybrid policy not explicitly stated; however, the company has employees in 10 countries. Growth trajectory (42% headcount growth) suggests career advancement opportunities. - **Engineering culture**: The tech stack includes cloud, AI, and modern ERP – opportunity to work on specialized, mission-critical software for a stable manufacturing niche. - **Note on reviews**: Third-party employee rating (2.3/5 based on 7 reviews on LinkedIn) is low, but the sample is small and may not reflect the full picture. ## Sources 1. [amtechsoftware.com](https://amtechsoftware.com) – Homepage, product descriptions, plant/user stats 2. [amtechsoftware.com/about-us](https://amtechsoftware.com/about-us/) – Leadership, 1,250 plants, 60,000 users, founded 1981 3. [amtechsoftware.com/resources/careers](https://amtechsoftware.com/resources/careers/) – Benefits, culture values 4. [linkedin.com/company/amtechsoftware](https://www.linkedin.com/company/amtechsoftware) – Financials (revenue $28M), employees (121), 42.3% growth, Vista acquisition, locations 5. [cbinsights.com/company/amtech-software](https://www.cbinsights.com/company/amtech-software) – Funding rounds, investors, recent acquisitions 6. [job-boards.greenhouse.io/amtechsoftware](https://job-boards.greenhouse.io/amtechsoftware) – Careers job board (user-provided) ## Other roles at Amtech Software - [Software Engineer III](https://feeny.ai/job/software-engineer-iii-amtech-software-india-peph7vd9b1yt) — India - [Senior Operations Analyst](https://feeny.ai/job/senior-operations-analyst-amtech-software-bengaluru-kzke0ptzhcss) — Bengaluru, India - [Product Owner II](https://feeny.ai/job/product-owner-ii-amtech-software-bengaluru-dmng969ryxmb) — Bengaluru, India - [Senior AI Engineer – Agentic Platform](https://feeny.ai/job/senior-ai-engineer-agentic-platform-amtech-software-bengaluru-0jf15hnrvgby) — Bengaluru, India - [Principal Software Engineer](https://feeny.ai/job/principal-software-engineer-amtech-software-bengaluru-g8qz4hf5pqr5) — Bengaluru, India - [Software Engineer II](https://feeny.ai/job/software-engineer-ii-amtech-software-bengaluru-3w9yqyqc1wjm) — Bengaluru, India - [Performance Test Architect](https://feeny.ai/job/performance-test-architect-amtech-software-bengaluru-n1nt1kvtp8h0) — Bengaluru, India - [Lead Data Engineer](https://feeny.ai/job/lead-data-engineer-amtech-software-india-7b999dkbwwj3) — India - [Support Analyst II](https://feeny.ai/job/support-analyst-ii-amtech-software-india-9s62vvgz4980) — India - [Senior Manager, Product Owner](https://feeny.ai/job/senior-manager-product-owner-amtech-software-bengaluru-3m011ryvm9z3) — Bengaluru, India