--- title: 'Senior Site Reliability Engineer at Iru' canonical: 'https://feeny.ai/job/senior-site-reliability-engineer-iru-miami-nq4xyc34ndgy' type: 'job' last_seen: '2026-11-02' --- # Senior Site Reliability Engineer at Iru - **Company:** Iru - **Location:** Miami, FL - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-21 - **Last confirmed live:** 2026-11-02 - **Apply:** https://jobs.lever.co/iru/398c755e-e910-4bb9-a9c2-13a2cc3453d9 ## Job description ## About Iru Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Cursor, Vercel, Bumble, Plaid, Glean, Apollo, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity We are looking for a Senior SRE to own how we detect, respond to, and learn from incidents, and to drive consistent observability across services and teams. This role sits at the intersection of reliability engineering and cross-team enablement—you will work alongside our Infrastructure team to complement their platform-building work with a sharp focus on operational excellence and measurable reliability. You will partner with engineering and platform teams to reduce MTTD and MTTR, and to make reliability measurable, repeatable, and ultimately team-owned. ## What You Will Do - Lead and refine the incident lifecycle: detection, triage, communication, mitigation, resolution, and post-incident review. - Define and maintain severity models, escalation paths, on-call expectations, and runbooks/playbooks—keeping them current and usable under pressure. - Facilitate blameless postmortems; turn findings into tracked remediations and shared learning that reduces repeat incidents. - Improve coordination during major incidents: roles, tooling, customer/stakeholder updates, and handoffs. - Partner with security, support, and product on incident communications and regulatory or contractual obligations where applicable. Observability Standardization & SLI/SLO Evangelism - Establish and maintain organization-wide standards for metrics, logs, and traces in Datadog—including naming conventions, cardinality, retention, and sampling—so teams can instrument consistently and confidently. - Define and drive adoption of SLOs, SLIs, and error budgets across engineering teams; meet teams where they are—bootstrapping SLI/SLO programs for teams starting from scratch and improving rigor for teams that already have them, with the long-term goal of teams owning their own observability. - Build and maintain reusable Datadog dashboard templates, monitor templates, and alerting patterns that teams can adopt and adapt—reducing the activation energy for doing observability well. - Champion golden signals and RED/USE-style alerting philosophies; align alerts with user-impacting symptoms, not just low-level infrastructure noise. - Partner with the Infrastructure team on observability stack decisions, multi-tenancy, cost controls, and data lifecycle. - Continuously reduce alert noise through threshold tuning, ownership assignment, and on-call load management. Reliability Culture - Mentor engineers on operational excellence, safe deployment practices, and production readiness; help engineering teams grow their own reliability instincts. - Contribute to capacity planning, chaos/game-day exercises, and reliability reviews for critical changes. - Serve as a connective layer between the SRE and Infrastructure teams—aligning on tooling, standards, and shared goals. ## Requirements - Experience: 5+ years in SRE, production engineering, or equivalent, including on-call responsibility for customer-facing systems. - Incidents: Proven experience running or significantly improving incident response (process, tooling, or both) in a distributed systems environment. - Observability: Deep, hands-on experience with Datadog—building dashboards, monitors, and instrumentation standards across multiple teams or services. Experience with metrics, logging, and tracing at scale. - SLI/SLO Programs: Demonstrated experience defining SLOs/SLIs and error budget policies in production; comfortable working with teams to codify the metrics their reliability posture is based on. - Systems: Strong understanding of Linux, networking, distributed systems failure modes, and cloud or hybrid infrastructure (Kubernetes, load balancers, databases, queues). - Automation: Proficiency in at least one of Go, Python, or similar for tooling and automation; comfort with IaC concepts (Terraform or equivalent). - Communication: Clear written and verbal communication; ability to facilitate discussions during high-pressure incidents and deliberate postmortems alike. - Collaboration: Track record of influencing without direct authority and driving adoption across engineering teams. ## Nice to Have - Experience with OpenTelemetry or similar vendor-neutral instrumentation strategies. - Familiarity with PagerDuty, [Incident.io](http://Incident.io), Opsgenie, or similar; Statuspage or equivalent for external communications. - Experience in a hyper-growth startup environment. - Experience in regulated or high-compliance environments. - Contributions to internal developer platforms or shared reliability tooling. What Success Looks Like - Fewer repeated incidents and clearer, actionable postmortem outcomes that teams act on. - Engineering teams across the org have well-defined SLIs/SLOs they own and actively use to drive reliability decisions. - A shared Datadog observability layer with consistent signals, templated dashboards, and actionable alerts tied to user impact. - Engineers know how to instrument, where to look, and how to respond—with sustainable, well-supported on-call. ## Benefits & Perks Competitive salary Hybrid work environment (3 days in office per week) 100% individual and dependent medical + dental + vision coverage 401(K) with a 4% company match 20 days PTO Iru Wellness Week the first week in July Equity for full-time employees In-office lunch stipend provided Up to 16 weeks of paid leave for new parents Paid Family and Medical Leave Modern Health mental health benefits for individuals and dependents Fertility benefits Working Advantage employee discounts Onsite fitness center Free parking Exciting opportunities for career growth We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. #LI-Hybrid ## About Iru ## Company Overview - **One-liner**: Iru provides an AI-powered, unified security and IT platform that collapses the traditional stack of point solutions for identity, endpoint management, and compliance automation. - **Entity Type**: Private (Funding Stage: Series D, $288.4M total raised) - **Headquarters**: Puerto De Pollença, Spain, with a significant U.S. presence in Miami, Florida [linkedin.com] - **Founded**: 2018 [linkedin.com] - **Founders**: Not publicly available in provided sources ## Core Business - **Primary industry**: Cybersecurity, IT Management, Compliance Automation - **Target customers**: B2B – IT and security teams in fast-growing companies (mid-market to enterprise); over 6,000 teams use the platform [iru.com/company/about] - **Mission**: Build a unified platform that works the way IT & security teams work, giving them time and control back [iru.com/company/about] ## Products & Services - **Iru AI**: Agentic layer that turns live signals into insights, orchestrates actions, and maintains audit-ready evidence [iru.com/meet-iru] - **Endpoint Security & Management (Unified Endpoint Management)**: Single agent to manage and protect every device, including Endpoint Detection and Response (EDR) and Vulnerability Management [iru.com/company/about] - **Compliance Automation**: AI-generated controls, adaptive evidence mapping, and a public security posture portal to stay audit-ready [iru.com/company/about] - **Identity & Access**: Passwordless access with device-bound passkeys tied to device posture – forms a trust fabric between users, devices, and authenticators [iru.com/meet-iru] ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metrics**: - **Total Funding**: $288.4M across six rounds [linkedin.com] - **Employees**: ~253 (as of mid-2026), with monthly growth of +2.6% [linkedin.com] - **Notable Investors/Partners**: Led by General Catalyst (Series D, $100M, July 2024); previous rounds led by Tiger Global Management, Felicis, and First Round Capital [linkedin.com] - **Growth Signals**: 6,000+ customer teams; headcount distributed across 6 countries; active job postings (26 open roles) despite a slight monthly decline [linkedin.com] ## Competitive Advantages - **Unified platform** that collapses the stack of separate IT and security tools – intelligence compounds across identity, endpoint, and compliance (the “Iru Context Model”) [iru.com/meet-iru] - **AI-native from day one** – agentic layer woven into every product for automated detection, response, and compliance evidence [iru.com/company/about] - **Built from first principles** – same team that created Kandji (leading Apple endpoint solution) applied abstraction and automation to a broader stack [iru.com/company/about] ## Strategic Focus - Continue expanding the unified platform for the AI era, leveraging the Iru Context Model and AI to further automate IT and security operations [iru.com/meet-iru] - Scale go-to-market internationally (presence in US, UK, Australia, Japan, France) [linkedin.com] - Deepen capabilities in identity, endpoint, and compliance while maintaining a single-agent, low-friction experience [iru.com/company/about] ## Why Work Here - **Culture**: Emphasizes hiring “drivers, not passengers,” humility, low ego, speed (days not weeks), and quality – they “part ways respectfully with unremarkable performers” [iru.com/company/careers] - **Remote/Hybrid**: Some roles (e.g., Operations Engineer in Miami) are listed as hybrid; likely a mix depending on location and team [jobs.lever.co] - **Perks & Benefits** [iru.com/company/careers]: - Competitive salary and equity - 100% medical, dental, and vision coverage for employees and dependents - Mental health support via Modern Health - Generous fertility benefit - 20 days PTO + 5 sick days - Retirement matching (401k/equivalent) - $5,000 employee referral bonus - Working Advantage employee discount program - **Engineering Culture**: High bar for talent, focus on first‑principles thinking, and building a platform that customers depend on [iru.com/company/careers] ## Sources 1. [iru.com/company/careers](https://www.iru.com/company/careers) 2. [iru.com/company/about](https://www.iru.com/company/about) 3. [iru.com/meet-iru](https://www.iru.com/meet-iru) 4. [linkedin.com/company/officiallyiru](https://linkedin.com/company/officiallyiru) 5. 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