---
title: 'Senior Site Reliability Engineer at Kontakt.io'
canonical: 'https://feeny.ai/job/senior-site-reliability-engineer-kontakt-io-new-york-n5s8d70qdmc8'
type: 'job'
last_seen: '2026-10-16'
---

# Senior Site Reliability Engineer at Kontakt.io

- **Company:** Kontakt.io
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/kontakt/d4195aad-0155-4bb7-a212-0bff7016e969

## Job description

About [Kontakt.io](http://Kontakt.io) Inside health systems, where every second can matter, operations are still spread across dozens of disconnected tools and platforms.https://kontakt.io/why-kontakt-io/[Kontakt.io](http://Kontakt.io) is changing that. We combine proprietary hardware, AI-powered intelligence, and deep integrations with the technology health systems already have in place to build real-time understanding of what's happening across their operations. That intelligence becomes the execution layer care teams have been missing, helping them make smarter decisions and deliver better patient care. Backed by Goldman Sachs and trusted by leading health systems including HCA Healthcare, Sutter Health, AdventHealth, Trinity Health, Northwell Health, Cleveland Clinic, and the U.S. Department of Veterans Affairs, we’ve more than doubled our revenue and are rapidly scaling with a clear path toward $100M in annual recurring revenue. If you're excited to solve hard problems and help health systems deliver better care, we'd love to meet you!

## About the role

We're looking for a Senior Site Reliability Engineer to join our Infrastructure Engineering team and get their hands directly into the systems that keep our healthcare platform running for hospitals and care teams who can't afford downtime. This is a builder's seat — you'll carry real operational weight and have direct influence over how our infrastructure evolves.

## What you'll do

- Personally design, build, and operate resilient, self-healing infrastructure across our AWS-based platform
- Own incident response end-to-end: detection, mitigation, root-cause investigation, and postmortems that actually change how the system behaves next time
- Design and run disaster-recovery and failover exercises with real RTO/RPO targets — you'll be the one who knows exactly what happens when things break
- Build out observability that's genuinely tuned — SLIs, SLOs, and alerting people trust, not noise
- Build and maintain CI/CD pipelines and infrastructure as code (Terraform, GitOps)
- Work hands-on in Kubernetes, below the abstraction layer — you'll know the system, not just the dashboard
- Partner day-to-day with our platform lead, sharing real production ownership and on-call
- Shape our security and compliance posture (HIPAA, SOC 2 Type 2) as it relates to infrastructure handling protected health data

## What you bring

- 4+ years in Site Reliability Engineering or Cloud Infrastructure
- Deep, current expertise in AWS, Kubernetes, and distributed systems, with the depth to go past the vocabulary
- Real experience running disaster recovery or failover exercises
- A track record of driving incident response and postmortems yourself
- Solid grounding in CI/CD automation, GitOps, and infrastructure as code
- An appetite for staying close to the system rather than one step removed from it
- Bonus: healthcare IT, EHR data, or HIPAA/SOC 2-governed environments
- Bonus: experience with high-traffic, mission-critical SaaS or IoT platforms

Logistics, Perks & Benefits

- Built for collaboration - our team a hybrid schedule of 3 days/week minimum from our New York City office
- Equity in a high-growth company scaling toward $400M+ ARR and backed by leading investors
- Full health, dental, and vision coverage, a 401k, paid time off, paid parental leave and all the tools you need to do your best work
- Autonomy to solve meaningful problems with work that ships quickly and makes a difference

## Compensation

The expected salary range for this role is $200,000 – $240,000 for New York-based candidates. Actual compensation within this range will be determined based on relevant experience, skills, and qualifications. In exceptional cases, where a candidate’s experience or qualifications significantly exceed those anticipated for this role, we may consider the candidate for a more senior level. This role may also be eligible for equity and bonus compensation.

## About Kontakt.io

## Company Overview
- **One-liner**: Kontakt.io provides an intelligent orchestration platform for healthcare operations, using real‑time location systems (RTLS), AI, and IoT to optimize patient flow, asset management, and staff safety in hospitals.
- **Entity Type**: Private (Series C)
- **Headquarters**: New York, New York, United States
- **Founded**: 2013
- **Founders**: Philipp von Gilsa (CEO & Founder)

## Core Business
- **Primary industries**: Healthcare IT, RTLS (Real‑Time Location Systems), AI‑powered operations, Internet of Things (IoT)
- **Target customers**: Hospitals, healthcare systems, and care facilities (B2B, enterprise)
- **Mission statement**: “Transform healthcare with smart technology and AI – delivering exceptional outcomes at a sustainable cost.”

## Products & Services
- **Supply Chain Agent**: AI‑driven orchestration that automates inventory replenishment, reduces waste, and optimizes equipment utilization.
- **Access Agent**: Manages staff and patient access to resources, cutting equipment idle time, rentals, and searches by up to 80%.
- **Patient Flow Agent**: Predicts bed demand, reduces ED boarding hours, and improves room usage (20% boost reported).
- **Curiosity Engine**: Natural‑language analytics tool that lets operators test assumptions and generate insights from their own hospital data.
- **Patient Journey Analytics**: End‑to‑end visibility from admission to discharge, targeting a 15% reduction in length of stay.
- **Staff Safety**: Real‑time alerts and safety features to protect nurses and caregivers.
- **Asset Management**: RTLS‑based tracking for IV pumps, wheelchairs, and other high‑value equipment.
- **Hand Hygiene Module**: Compatible with existing hospital dispensers (launched March 2026).

All products are available as part of the Kontakt Intelligent Orchestration (KIO) platform, which integrates with Epic (available in the Epic Showroom Toolbox).

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key metric**: Annual revenue of ~$14.5 million (LinkedIn estimate, 2025). Total funding is a matter of conflicting reports: LinkedIn states $68.8 million (Series C $47.5 M led by Goldman Sachs Asset Management, April 2024), while CB Insights reports $55.52 million (including a grant). Both sources agree the latest round is Series C.
- **Notable investors**: Goldman Sachs Asset Management (lead Series C), Heartcore Capital, Credo Ventures, Sunstone Life Science Ventures, Tech5.
- **Growth signals**:
  - 135 total employees (Built In) / 104 employees (LinkedIn) – headcount up ~3.4% YoY.
  - Active job postings: 25+ open roles (LinkedIn), with a 25% YoY increase in job postings.
  - Trusted by “hundreds of hospitals worldwide.”
  - Nursing leader Mary Beth Kingston joined the Healthcare Advisory Board (Nov 2024).
  - Won two 2024 Merit Awards for Healthcare Technology.

## Competitive Advantages
- **Only AI platform in healthcare delivering “operational predictability”** – proactively predicts patient demand and aligns resources just‑in‑time.
- **Deep integration with Epic** (listed in Epic’s Toolbox), a critical channel for U.S. hospital adoption.
- **Patented indoor location technology** (5 patents covering sensors, geolocation, wireless locating).
- **Real‑world results** published on their site: 80% reduction in equipment rentals, 20% reduction in ED boarding, 30% improvement in asset utilization.
- **Agentic AI approach** – the platform acts as an “intelligence layer” that orchestrates care delivery rather than just tracking assets.

## Strategic Focus
- Expand agentic AI capabilities to further automate hospital workflows.
- Continue integrating with EHR systems (Epic and others) to provide predictive analytics at the point of care.
- Increase adoption in large health systems, particularly in North America and Europe (operations in 6 countries).
- Maintain focus on staff safety and patient flow as key growth verticals.

## Why Work Here
- **Culture**: Described as “makers and builders” – results‑driven, ambitious, and “not like every other company.” Emphasis on challenging the status quo and having fun.
- **Work model**: Hybrid with 3 days in office (Tuesday–Thursday). Monday encouraged but flexible. Remote flexibility depending on role and team. Offices in New York (HQ), Charleston (SC), Kraków (Poland), and North Charleston.
- **Perks & benefits** (per Built In):
  - Competitive compensation with equity (stock options plan), performance bonuses.
  - Generous PTO, healthcare (medical/dental/vision), life and disability insurance.
  - Gym membership, wellness initiatives.
  - Job training and conference attendance.
- **Employer rating**: 4.3/5 on LinkedIn (54 reviews) – high marks for work‑life balance (4.3), compensation (4.2), culture (4.2), career growth (4.1).
- **Careers page**: [jobs.ashbyhq.com/kontakt](https://jobs.ashbyhq.com/kontakt) – active roles include VP Sales, Senior Data Platform Engineer, Enterprise Account Executives, and Talent Acquisition Partner.

## Sources
1. [Kontakt.io website](https://kontakt.io/)
2. [Kontakt.io careers page](https://kontakt.io/why-kontakt-io/careers/)
3. [Built In company profile](https://builtin.com/company/kontaktio)
4. [LinkedIn company page](https://www.linkedin.com/company/kontakt-io)
5. [CB Insights company overview](https://www.cbinsights.com/company/kontakt)

## Other roles at Kontakt.io

- [Senior, Sales Engineer](https://feeny.ai/job/senior-sales-engineer-kontakt-io-in-rb9nk2wmmatq) — IN, United States
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-kontakt-io-chicago-7qgt8ev8ze69) — Chicago, IL
- [Customer Success Manager, Enterprise](https://feeny.ai/job/customer-success-manager-enterprise-kontakt-io-midwest-fgm5sh4jgz6e) — Midwest
- [Senior Consultant, Access](https://feeny.ai/job/senior-consultant-access-kontakt-io-in-r71x4q35jpqc) — IN, United States
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-kontakt-io-indiana-tpwqacghsf9w) — Indiana
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-kontakt-io-ohio-vezb9s6s8f5b) — Ohio
- [Project Manager](https://feeny.ai/job/project-manager-kontakt-io-united-states-38hdam9f61bs) — United States
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-kontakt-io-kansas-city-0mka4zqt8eqr) — Kansas City, MO
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-kontakt-io-new-york-5bp0vg0zym1b) — New York, NY
- [Technical Recruiter](https://feeny.ai/job/technical-recruiter-kontakt-io-new-york-djn3gn1wye05) — New York, NY