--- title: 'Senior Site Reliability Engineer at NICE' canonical: 'https://feeny.ai/job/senior-site-reliability-engineer-nice-united-kingdom-hed3pj1dtzyy' type: 'job' last_seen: '2026-09-08' --- # Senior Site Reliability Engineer at NICE - **Company:** NICE - **Location:** United Kingdom - **Work type:** remote - **Posted:** 2025-12-15 - **Last confirmed live:** 2026-09-08 - **Apply:** https://boards.eu.greenhouse.io/nice/jobs/4728093101?gh_jid=4728093101 ## Job description At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? - Run the production environment by monitoring availability and taking a holistic view of system health - Build software and systems to manage platform infrastructure and applications - Improve reliability, quality, and time-to-market of our suite of software solutions - Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve - Provide primary operational support and engineering for multiple large distributed software applications How will you make an impact? - Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding - Partner with development teams to improve services through rigorous testing and release procedures - Participate in system design consulting, platform management, and capacity planning - Create sustainable systems and services through automation and uplifts - Balance feature development speed and reliability with well-defined service level objectives Have you got what it takes? - 3-6 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability. - Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell). - Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc) - Experience with infrastructure as code tools such as CloudFormation, Terraform. - Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI. - Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture. - Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch). - Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems. - Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup. You will have an advantage if you also have: - Handson experience of working with large Kubernetes Cluster. Certification will be an added plus. - Working experience of Grafana Observability Suite (Loki, Mimir, Tempo). - Administration and/or development experience of standard monitoring and automation tools such as Splunk, Datadog, Pagerduty Rundeck. - Familiarity with configuration management tools like Ansible, Puppet, or Chef. - Certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or equivalent. Personal attributes: - Strong communication skills and the ability to collaborate effectively with cross-functional teams. - Team player - ability to work well in a close team environment. - Fast learner with ability to educate her/himself on relevant technologies - Ability to multitask and prioritize work - Ability to remain focused and calm under pressure Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 9476. Reporting into: Director, Network Operations. Role Type: Individual Contributor. #LI-Remote ## About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. ## About NICE ## Company Overview - **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences. - **Entity Type**: Public (NASDAQ: NICE) - **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence. - **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data) - **Founders**: Not publicly available from provided sources ## Core Business - **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice). - **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions. - **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions. ## Products & Services - **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics. - **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions. - **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies). - **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels. ## Market Standing - **Valuation/Market Cap**: Not directly provided in search results. - **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth. - **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100. - **Growth Signals**: - 10,000+ employees, including >3,000 software engineers and 650 AI engineers. - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025). - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy. - 25 billion+ interactions powered annually. - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M. ## Competitive Advantages - **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations. - **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents. - **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform. - **Global scale**: 27,000 customers across 150+ countries, 27 local offices. - **Partner community**: Industry’s largest community of CX partners for customization and extension. ## Strategic Focus - Deepening AI-native capabilities (proactive agents, automation at scale). - Expanding digital-first contact center adoption and migrating on-premise customers to cloud. - Targeting vertical markets (financial services, public safety) with specialized solutions. - Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement. ## Why Work Here - **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth. - **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions. - **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event. - **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines. - **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety. - **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience. - **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding. ## Sources 1. [NICE Careers Page](https://www.nice.com/careers) 2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice) 3. [About NiCE](https://www.nice.com/company/about-us) 4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf) 5. [Careers – Apply](https://www.nice.com/careers/apply) ## Other roles at NICE - [Director, Customer Success](https://feeny.ai/job/director-customer-success-nice-berlin-jeh3myt8sk33) — Berlin, Germany - [Director, Customer Success](https://feeny.ai/job/director-customer-success-nice-london-jxdvq6nr4e64) — London, United Kingdom - [Director, Talent Acquisition Transformation](https://feeny.ai/job/director-talent-acquisition-transformation-nice-raanana-m77a0vqtrxv5) — Raanana, Israel - [Software Architect](https://feeny.ai/job/software-architect-nice-southampton-j5f8y1hg2s8e) — Southampton, United Kingdom - [Senior Software Architect](https://feeny.ai/job/senior-software-architect-nice-southampton-v5gkws36mwx4) — Southampton, United Kingdom - [Office Manager](https://feeny.ai/job/office-manager-nice-sydney-0tsasq8f1ek5) — Sydney, Australia - [Senior HR Operations Specialist](https://feeny.ai/job/senior-hr-operations-specialist-nice-raanana-2c1vh865zrnd) — Raanana, Israel - [Lead Client Services Project Manager, CX](https://feeny.ai/job/lead-client-services-project-manager-cx-nice-united-states-xs9e32ds1r3d) — United States - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-nice-sao-paulo-x7hb3eypjx0e) — São Paulo, Brazil - [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-nice-berlin-6731jp9t28rp) — Berlin, Germany