--- title: 'Senior Site Reliability Engineer at StarRez' canonical: 'https://feeny.ai/job/senior-site-reliability-engineer-starrez-hyderabad-y6da49reaag9' type: 'job' last_seen: '2026-09-08' --- # Senior Site Reliability Engineer at StarRez - **Company:** StarRez - **Location:** Hyderabad, India - **Posted:** 2025-09-22 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/starrez/jobs/4922764008 ## Job description ## About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez’s core values with India’s dynamic talent ecosystem. ## The Role We are looking for a Senior Site Reliability Engineer with a Software Engineering background to join our rapidly growing global team supporting SaaS products. You are an experienced engineer with proficiency in DevOps/Infrastructure tooling and expertise in cloud platforms and operations. In this role, you will apply your Software Engineering experience to enhance system performance and reliability, as well as building internal systems and capabilities that eliminate manual work through automation. You'll be joining our Platforms teams with globally dispersed Site Reliability and Platform Engineers in a "follow the sun" model to operate our products on a multi-region cloud platform. ## What You Will Own - Provide technical leadership and mentoring within the team through knowledge sharing sessions, pair programming, code reviews and solution design - Identify and implement solutions to improve platform reliability, including the creation of mitigation strategies and operational playbooks. - Implement and maintain monitoring/alerting/logging systems to identify and respond to incidents - Conduct/participate in Root Cause Analyses (RCAs) and blameless post-mortems - Participate in on-call rotations to ensure system reliability and rapid incident response. - Ensure scalability and efficiency of cloud infrastructure and systems to handle traffic and data growth - Conduct performance tests to identify and remediate bottlenecks - Develop and maintain platform solutions, automate infrastructure provisioning, configuration, and management tasks using Infrastructure as Code. - Monitor, review and tune databases to ensure high availability and performance - Collaborate with product engineering teams to design/build fit-for-purpose and observable software - Contribute and collaborate across teams to define Service Level Indicators (SLIs), Service Level Objectives (SLOs) and Service Level Agreements (SLAs) as required Required Qualifications - Bachelor's degree in Computer Science, Information Technology, or similar - Proven experience (3-years+) in a Platform Engineering, Site Reliability Engineering or Software Engineering role. - Experience (1+ years) working on a SaaS platform - Production experience operating containerization technologies (Kubernetes). - Proficiency with one or more public cloud providers such as Azure, AWS or GCP - Proficiency using Infrastructure as Code (IaC) tools such as Terraform (preferred), Ansible, or CloudFormation. - Proficiency in scripting and automation using languages like Bash, PowerShell or Python. - Experience with monitoring, observability and logging tools such as DataDog, Prometheus, Grafana, or similar. - Proven track record of maintaining highly-available and performant production environments. - Ability to identify and implement effective mitigation strategies and operational playbooks. ## Preferred Qualifications - Experience in CI/CD tooling: Azure DevOps/GitHub Actions, Octopus Deploy - Relevant certifications in cloud platforms (e.g., Microsoft Certified: Azure Solutions Architect) and DevOps practices (e.g., Certified Kubernetes Administrator) are a plus - Experience in database management/performance tuning, particularly MSSQL. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! Reasons to Join our Team StarRez is not just a workplace—it’s a place to belong, build, and grow. - A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. - Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. - Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. - Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. - Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. StarRez is an equal opportunity employer. ## About StarRez ## Company Overview - **One-liner**: StarRez provides a unified residential management platform that automates housing, events, and community operations for universities and accommodation providers globally. - **Entity Type**: Private (Bootstrapped/Profitable, no recent funding rounds disclosed) - **Headquarters**: West Melbourne, Australia (with offices in Denver, USA; London, UK; and Hyderabad, India) - **Founded**: 1992 - **Founders**: Not publicly disclosed ## Core Business - **Primary industry/industries**: PropTech (Property Technology) and EdTech (Education Technology), specifically student housing and accommodation management software. - **Target customers**: B2B, serving universities, colleges, and accommodation providers (on- and off-campus housing, conference and event centers). - **Mission or purpose statement**: "The Platform for Thriving Residential Communities." ## Products & Services - **On-Campus Housing Platform**: A comprehensive SaaS solution for managing room selection, roommate matching, meal plans, and the full student housing lifecycle, with AI enhancements. - **Off-Campus Housing Platform (powered by College Pads)**: A university-branded platform providing verified listings, renter education, and tools for the off-campus housing journey. - **Conference & Events Platform**: Manages group bookings, lodging, and event logistics for conferences, summer programs, and special events. - **Rez360**: A module for managing conduct, community operations, student employment, incident tracking, duty rounds, visitor tracking, and AI-assisted communication. - **StarRez Intelligence**: A suite of responsible, purpose-built AI tools for insights, trend prediction, and workflow simplification (e.g., AI-assisted writing, conversational data exploration). - **StarCare Online**: A 24/7 global support knowledge base for users. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company). - **Key Metric**: Annual Revenue estimated at $25M–$100M (USD) per Glassdoor; serves 1,300+ customers in 25+ countries, managing 3M+ residents. - **Notable Investors/Partners**: Not publicly disclosed (bootstrapped/profitable). Partners include Microsoft Azure (cloud infrastructure) and a network of technology and service providers. - **Growth Signals**: 30+ years in business; 1,300+ customers; 3M+ residents managed; 917,000+ monthly active cloud users; 98% customer satisfaction score; expanding AI capabilities (StarRez Intelligence); hiring across multiple global offices (23 open roles as of mid-2026). ## Competitive Advantages - **Market Leadership**: Dominant, long-standing provider in the niche of student housing management software with 1,300+ customers in 25+ countries. - **Enterprise-Grade Security & Compliance**: SOC 2 Type II, PCI DSS Level 1, HIPAA-Ready, FERPA-Ready, and Cyber Essentials Plus certified. - **Deep Domain Expertise**: 30+ years of specialization in student housing, making them the industry thought leader and subject matter expert. - **High Customer Loyalty**: 98% customer satisfaction score and a strong, collaborative user community. - **Scalable & Configurable Platform**: Serves small properties to global portfolios, with a highly configurable, enterprise-ready solution. ## Strategic Focus - **AI Integration**: Actively building and embedding responsible, purpose-built AI (StarRez Intelligence) across the platform for insights, trend prediction, and workflow automation. - **Platform Expansion**: Deepening the unified platform to connect on-campus, off-campus, and event housing into a single ecosystem. - **Global Growth**: Expanding presence across North America, Europe, and Asia Pacific, with a growing Hyderabad office as a key tech hub. - **Customer Community**: Strengthening the network of housing professionals through events, forums, and peer collaboration. ## Why Work Here - **Culture**: Described as a team of "caring, energetic, high performing and passionate people" with a strong emphasis on community, innovation, and continuous improvement. 85% of employees would recommend to a friend (Glassdoor). - **Work Model**: Flexible working arrangements with remote options globally. Offices in Melbourne (APAC HQ), Denver (North America HQ), London (fully remote team), and Hyderabad (hybrid). - **Benefits**: Competitive salary, retirement benefits, full coverage health insurance, flexible working, volunteer days, Friday lunches, standing desks, and a solar-powered Melbourne office. - **Engineering Culture**: Emphasis on learning from senior staff, attending conferences, and trying new ideas. Active hiring for AI, platform, and engineering roles. - **Diversity & Inclusion**: Glassdoor rating of 4.4/5 for Diversity, Equity & Inclusion. ## Sources 1. [starrez.com](https://www.starrez.com/company/about-us) 2. [starrez.com](https://www.starrez.com/company/careers) 3. [starrez.com](https://www.starrez.com/) 4. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-StarRez-EI_IE385740.11,18.htm) 5. 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