---
title: 'Senior Site Reliability Engineer at Supio'
canonical: 'https://feeny.ai/job/senior-site-reliability-engineer-supio-seattle-yyt1m8gmman1'
type: 'job'
last_seen: '2026-09-08'
---

# Senior Site Reliability Engineer at Supio

- **Company:** Supio
- **Location:** Seattle, WA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-14
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.gem.com/supio/am9icG9zdDpGbtVkYuwqKdDSBHx74oNl

## Job description

Who We're Looking For

We’re looking for a hands-on, high-agency Site Reliability Engineer to help shape and scale the reliability layer of our stack. You'll own the release pipeline end-to-end — managing daily releases, weekly deploys, and hotfixes — while also automating infrastructure, monitoring systems, and GitHub workflows. This is a software engineering role, deeply embedded in DevOps culture, with significant autonomy and direct impact on the pace and safety of our shipping process. You’ll work closely with engineers, product leads, and company leadership to ensure uptime, speed, and confidence in every deploy.

## What You’ll Do

- Own Deployments: Lead our release and deployment process — from daily rollouts to weekly deploys and hotfix coordination. Build safe, repeatable, and observable workflows.
- GitHub Operations: Manage GitHub branching strategies, pull request flows, merge policies, and GitHub Actions. Set and enforce collaboration standards for the engineering team.
- Infrastructure & Monitoring: Build and maintain resilient AWS-based infrastructure. Set up and manage observability tools (logs, metrics, traces), configure alarms, and be the first responder for incidents. Triage, escalate, or resolve based on impact.
- Automation & Internal Tooling: Write scripts, services, and automations that reduce friction and improve deployment confidence. Using AI tools to generate code is encouraged and expected — you'll be comfortable guiding, adapting, and integrating AI-assisted outputs into production workflows.
- Software Development: You’ll contribute code when needed — whether that’s building internal tools, improving system reliability, or unblocking a deploy. This is not a sprint-based role, but strong software fundamentals are key to success.
- Support Global Teams: Work off-hours as needed to unblock offshore teams and maintain deployment velocity across time zones.

You’re a Great Fit If You

- Have 3–6+ years in SRE, DevOps, or infrastructure roles with production ownership.
- Started your career in software development — and still enjoy writing code.
- Are fluent in or at least familiar with Bash, Python, TypeScript, and Postgres SQL.
- Are a confident AWS operator and know your way around EC2, Lambda, RDS, IAM, and VPCs.
- Have strong experience with GitHub workflows, including GitHub Actions and release automation.
- Are comfortable using AI tools (Claude, ChatGPT, etc.) to generate code — and have the skill to audit and adapt that code to meet production standards.
- Are familiar with CI/CD principles and enjoy owning the full deployment lifecycle.
- Are comfortable being on-call and understand how to design systems for both speed and safety.
- Can operate with a high level of autonomy in fast-moving, ambiguous environments.

Salary As an early-stage startup, we offer a competitive compensation package that includes base salary, meaningful equity, and benefits. Equity grants are designed to ensure employees share in the long-term success and upside of the company.

Base Salary: $170,000 – $220,000 annually

Actual compensation will be determined based on a candidate's qualifications, skills, experience, and geographic location.

## About Supio

## Company Overview
- **One-liner**: Supio is an AI platform purpose-built for personal injury and mass tort law firms, delivering human-level analysis of complex legal records to help firms settle bigger and win more.
- **Entity Type**: Private (Series B, $91M total funding)
- **Headquarters**: Seattle, Washington, United States (with additional office in San Francisco)
- **Founded**: 2021
- **Founders**: Jerry Zhou (Co-Founder & CEO) and Kyle Lam (Co-Founder & CTO)

## Core Business
- **Primary industry**: Legal technology (AI for plaintiff-side personal injury and mass tort litigation)
- **Target customers**: B2B – personal injury law firms, mass tort firms, and plaintiff legal teams
- **Mission or purpose**: “Level the playing field for injured people — ensuring evidence is never missed, injuries are never undervalued, and justice is never lost to the sheer volume of information humans must process.”

## Products & Services
- **Supio Agent**: An end-to-end agentic AI platform that connects every dimension of a plaintiff practice — from intake through resolution, case intelligence through firm-wide analytics. It handles document organization, medical record review, drafting demands, litigation documents, and case insights.
- **AI Assistant**: Acts as a paralegal, nurse consultant, and strategic attorney — organizes documents, flags medical issues, and refines arguments.
- **Medical Chronologies**: Creates precise chronologies from medical records with filters and AI chat capabilities.
- **Case Signals**: Identifies missing records, undiagnosed injuries, and other key gaps in a case.
- **Drafting Suite**: Drafts interrogatories, deposition questions, statements, and other legal documents aligned to firm style.
- **Case Economics**: Provides billing snapshots, ledgers, and valuation tools.
- **Demands**: Auto-generates injury descriptions and ICD codes, editable via chat.
- **Supio API & Connectors**: Integrates with existing case management systems and document platforms for seamless workflows.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding – $91M (Seed $6M in May 2023, Series A $25M in Aug 2024, Series B $60M in May 2025)
- **Notable Investors / Partners**: Lead investor Sapphire Ventures (Series A & B); partners include Thomson Reuters and leading Trial Lawyer Associations
- **Growth Signals**: 135 employees (64.7% YoY growth); platform has supported over $1 billion in settlements; one firm saved 437 hours across six cases; $500–$1,000 saved per case; expanding into Canada (Toronto hires)

## Competitive Advantages
- **Agentic AI purpose-built for plaintiff law** – not a generic AI tool bolted onto legal workflows, but an end-to-end platform designed from the ground up for personal injury and mass torts.
- **Security & Compliance** – SOC 2 Type II certified, HIPAA, PHIPA, and GDPR compliant; client data never leaves their control and never trains foundation models.
- **Human-in-the-loop QA** – Combines specialized AI with expert human accuracy to ensure reliability.
- **Deep integrations** – Connects with major case management systems and offers an API for custom workflows.
- **Partnerships** – Backed by Thomson Reuters and top trial lawyer associations, giving authoritative intelligence.

## Strategic Focus
- Continue to dominate the plaintiff personal injury and mass tort AI market.
- Expand geographically (recent Canada hiring push) and scale the agentic platform to larger firms.
- Deepen product capabilities across pre-litigation and litigation, with an emphasis on firm-wide analytics and case economics.
- Grow headcount across engineering, customer success, sales, marketing, and product to support sustained leadership in the PI industry.

## Why Work Here
- **Culture & Mission**: “AI for people, not systems” – the team is passionate about leveling the playing field for injured people and transforming how legal professionals work.
- **Work Model**: Hybrid – focused remote work blended with in-person collaboration at offices in San Francisco (SOMA) and Seattle (HQ). Flexibility is core, with intentional in-person connection for shared momentum.
- **Engineering Culture**: “AI-native thinking” – AI is baked into the DNA of every experience, not bolted on. Teams work on ambitious goals that directly impact real cases.
- **Benefits**: Comprehensive benefits designed to support health, growth, and life beyond the office.
- **Growth Stage**: With $91M raised and a clear growth trajectory, employees can have high impact in a scaling organization.

## Sources
1. [supio.com/careers](https://www.supio.com/careers)
2. [supio.com](https://www.supio.com/)
3. [supio.com/about](https://www.supio.com/about)
4. [linkedin.com/company/supio](https://www.linkedin.com/company/supio)
5. [cbinsights.com/company/supio](https://www.cbinsights.com/company/supio)

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