---
title: 'Senior Site Reliability Engineer at Xero'
canonical: 'https://feeny.ai/job/senior-site-reliability-engineer-xero-new-south-wales-bcsyf1529rma'
type: 'job'
last_seen: '2026-10-31'
---

# Senior Site Reliability Engineer at Xero

- **Company:** [Xero](https://feeny.ai/companies/xero)
- **Location:** New South Wales, Australia
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-10-31
- **Apply:** https://jobs.ashbyhq.com/xero/21751d35-7851-4c2d-a2ab-1ac68cfcdcec

## Job description

## The role / impact

This senior engineering position plays a central role in transforming how software reliability and observability are delivered across our entire product landscape. You will help set technical direction and build standardised, intelligent observability systems that enable product teams to embrace automated, agentic-first development practices.

Beyond driving technical execution, you will help design robust data pipelines and telemetry frameworks while supporting colleagues across the organisation. Your efforts directly influence how systems operate reliably under load, standardising performance monitoring and accelerating how engineering teams build and release software.

The team / how they connect

You will join our central Observability team within the platform organisation, working alongside engineers dedicated to reliability, platform performance, and data architecture. Operating with high autonomy, the team collaborates remotely across Australia and New Zealand to establish shared reliability benchmarks and support product squads across the business. Communication is transparent, open, and built around collective problem-solving and technical experimentation.

Initially, you will focus on

- Building standardised data pipelines and telemetry layer architectures to enable intelligent, agentic development workflows.
- Implementing open telemetry standards and vendor-agnostic instrumentation across distributed applications.
- Driving platform efficiency, cost optimisation, and monitoring performance metrics across cloud systems.
- Designing automated alerting and reliability scorecards to streamline incident investigation and system health tracking.

Where and how you can work

This position offers flexible remote working arrangements for candidates based across Eastern time zones in Australia. Whether you choose to work entirely from home or access our modern office spaces in Sydney, Melbourne, our flexible setup supports your preferred rhythm alongside regular opportunities for team connection.

Here are some of the things we are looking for

- Experience managing distributed tracing, metrics, and log aggregation within large-scale cloud environments.
- Practical familiarity with OpenTelemetry standards and vendor-agnostic instrumentation techniques.
- Deep understanding of distributed systems architecture and diagnosing platform behavior under high load.
- A strong interest in artificial intelligence tooling, intelligent operational workflows, and data model automation.
- Demonstrated ability to collaborate across engineering teams, share knowledge, and lift platform standards.
- A proactive approach to problem-solving, taking ownership of complex reliability challenges from design to execution.

Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

## About Xero

## Company Overview
- **One-liner**: Xero provides cloud-based accounting and financial management software for small businesses, serving over 4.9 million customers worldwide.
- **Entity Type**: Public (ASX: XRO, S&P/ASX 200 component)
- **Headquarters**: Wellington, New Zealand
- **Founded**: July 6, 2006
- **Founders**: Rod Drury, Hamish Edwards

## Core Business
- **Primary industry**: Cloud accounting software (SaaS)
- **Target customers**: Small businesses, accountants, and bookkeepers (B2B)
- **Mission**: To make life better for small businesses globally by automating routine tasks and delivering actionable insights.

## Products & Services
- **Xero Accounting Software**: Cloud-based platform for invoicing, bank reconciliation, expense tracking, payroll, and financial reporting. Sold by subscription (Starter, Standard, Premium tiers).
- **JAX – AI Finance Partner**: An AI-powered assistant integrated into Xero that automates routine tasks and provides insights to help businesses grow.
- **Xero Ecosystem**: Over 1,000 third-party app integrations via the Xero App Store, covering payments, inventory, CRM, and more.
- **Xero for Nonprofits**: Discounted subscriptions (25% off) for eligible nonprofit and community organisations.
- **Xero for Purpose**: Social impact initiatives including financial literacy programmes (Unlock Your Numbers), sustainability tools (Sumday carbon app), and the Xero Beautiful Business Fund (NZ$750,000+ in funding annually).

## Market Standing
- **Valuation/Market Cap**: Not disclosed in provided sources (publicly traded with market cap available on ASX; latest data not included in search results).
- **Key Metric**: Annual Revenue NZ$2.103 billion (FY2025); Net income NZ$227.8 million (FY2025).
- **Notable Investors/Partners**: Board Chair David Thodey; CEO Sukhinder Singh Cassidy. In June 2025, Xero announced an agreement to acquire Melio, a New York-based payments provider, for $2.5 billion.
- **Growth Signals**: Achieved Rule of 40 outcomes of 41.0% (May 2024) and 43.9% (Nov 2024). Customer base grew to 4.9 million. Headcount of 4,610 employees (2025). Expanding globally with offices in New Zealand, Australia, UK, US, Canada, South Africa, and Singapore.

## Competitive Advantages
- **Market leader** in cloud accounting across New Zealand, Australia, and the UK.
- **AI-first approach** with JAX, embedded directly into the core product to reduce manual work.
- **Extensive integration ecosystem** (1,000+ apps) creating high switching costs for customers.
- **Strong brand trust** built over 19 years with a focus on small business success.

## Strategic Focus
- **AI and automation**: Deepening AI capabilities (JAX) to deliver predictive insights and automate finance workflows.
- **Payments expansion**: Acquisition of Melio to strengthen payments capabilities for small businesses.
- **Sustainability**: Reducing carbon emissions (72% reduction in scope 1 & 2), offering free carbon accounting tools, and supporting small business sustainability.
- **Social impact**: Scaling programmes like the Beautiful Business Fund and financial literacy initiatives.

## Why Work Here
- **Culture**: Values-driven, human-centric organisation with a focus on making a tangible impact on small businesses globally.
- **Flexibility**: Emphasises a flexible environment and time for what matters most (remote/hybrid policy not explicitly stated but implied).
- **Perks & benefits**:
  - One paid day off per year for volunteering (Community Connect programme).
  - Free access to Sumday carbon accounting app for employees.
  - Financial literacy resources and mentorship programmes.
- **Engineering & innovation**: Dedicated Engineering and Data & AI teams (open roles visible on careers page). Global collaboration across 7+ countries.
- **Diversity & inclusion**: Indigenous inclusion initiatives (te ao Māori in NZ, Reconciliation Action Plan in Australia), support for Indigenous communities.
- **Sustainability focus**: Employees can contribute to environmental goals through company-wide initiatives.

## Sources
1. [Wikipedia – Xero](https://en.wikipedia.org/wiki/Xero)
2. [Xero About Page](https://www.xero.com/au/about/)
3. [Xero Careers – Inside Xero](https://careers.xero.com/inside-xero/)
4. [Xero Careers – Teams](https://careers.xero.com/)
5. [Xero Homepage](https://www.xero.com/)

## Other roles at Xero

- [Engineering Manager (Platform)](https://feeny.ai/job/engineering-manager-platform-xero-wellington-awnfhcf0mq0v) — Wellington, New Zealand
- [Engineering Manager](https://feeny.ai/job/engineering-manager-xero-sydney-sjjssjdywmrz) — Sydney, Australia
- [Head of Engineering - Making Payments](https://feeny.ai/job/head-of-engineering-making-payments-xero-melbourne-dzwx3qsaay0t) — Melbourne, Australia
- [Engineer - SRE](https://feeny.ai/job/engineer-sre-xero-sydney-ns9cja1n0y8d) — Sydney, Australia
- [Customer Experience Specialist](https://feeny.ai/job/customer-experience-specialist-xero-hawkes-bay-hjkar6h76a1p) — Hawkes Bay, New Zealand
- [Customer Experience Specialist](https://feeny.ai/job/customer-experience-specialist-xero-wellington-w4zkmsfy2a98) — Wellington, New Zealand
- [Customer Experience Specialist](https://feeny.ai/job/customer-experience-specialist-xero-auckland-nceqxxw2m3yd) — Auckland, New Zealand
- [Customer Experience Specialist - Melio](https://feeny.ai/job/customer-experience-specialist-melio-xero-manchester-0apnfjtyx359) — Manchester, United Kingdom
- [Lead Engineer - Applied AI](https://feeny.ai/job/lead-engineer-applied-ai-xero-sydney-89g6byn47f3p) — Sydney, Australia
- [Senior Forward Deployed Engineer](https://feeny.ai/job/senior-forward-deployed-engineer-xero-vancouver-qz46hzfd1kpt) — Vancouver, Canada