---
title: 'Senior Social Media & Community Manager at WPP Media'
canonical: 'https://feeny.ai/job/senior-social-media-community-manager-wpp-media-johannesburg-vg9bn30f9bqc'
type: 'job'
last_seen: '2026-11-05'
---

# Senior Social Media & Community Manager at WPP Media

- **Company:** WPP Media
- **Location:** Johannesburg, South Africa
- **Posted:** 2026-06-23
- **Last confirmed live:** 2026-11-05
- **Apply:** https://job-boards.greenhouse.io/wppmedia/jobs/5276352008

## Job description

## About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

Job Title: Senior Social Media & Community Manager Company: WPP Media South Africa Location: Johannesburg, South Africa Reports To: Strategic Account Manager: Social & Influencer

## About the Role

The Social Media and Community Manager is the brand’s principal storyteller and organic content strategist for our key client accounts. Reporting to the Strategic Account Manager, you are responsible for developing and executing a compelling social media presence that builds community, drives engagement, and reinforces brand values. This role requires a deep understanding of platform nuances, a creative mindset, and an analytical approach to performance. You will ensure all organic social activity is strategically aligned with the overarching brand playbook and seamlessly integrated with paid and influencer marketing initiatives.

Key Responsibilities: Community Management & Brand Guardianship:

- Community Engagement & Moderation: Own the real-time conversation by meticulously monitoring all social media channels (comments, DMs, mentions). Respond to user comments and queries in a timely, empathetic, and on-brand manner, strictly adhering to the established brand tone of voice.
- Social Listening & Insight Generation: Actively monitor the social landscape using listening tools to track and report on brand sentiment, share of voice, and key conversation themes. Distil this "Voice of the Consumer" data into actionable insights to inform the content strategy.
- Crisis Management & Escalation: Act as the first line of defence in identifying and flagging potential PR crises, reputational risks, or significant spikes in negative sentiment. You are required to immediately escalate any sensitive or high-risk issues to leadership according to the established crisis communication protocol.

Organic Strategy & Content Planning:

- Develop, plan, and execute the end-to-end organic social media strategy for our key accounts. Create, own, and manage the monthly social content calendars, ensuring they are strategically aligned with the brand's business objectives, communication strategy, and overall media plan. Lead the creative ideation for organic content, developing platform-native concepts that resonate with the target audience and drive conversation. Ensure all content and communication are in strict alignment with the brand’s established playbooks, guides, and tone of voice.

Brand Guardianship & Quality Control:

- Act as the primary guardian of the brand’s voice and personality across all social media platforms.
- Collaborate closely with internal and external creative teams to ensure all visual and copy assets are of high quality, on-brand, and optimized for each platform.
- Ensure all published content is compliant with platform rules, advertising standards (ASA), and the brand's legal and safety guidelines.

Performance Analysis & Optimization:

- Meticulously track and analyse the performance of all organic social content, reporting on key metrics such as engagement rate, reach, follower growth, and video views.
- Prepare and present regular performance reports to clients and internal leadership, translating raw data into actionable insights and strategic recommendations for future content.
- Use social listening insights, provided by the Community management, to inform the content strategy, identify trends, and tap into relevant cultural moments.

Collaboration & Integration:

- Work in a tight, collaborative loop with the Community management, providing them with the content plan and in turn, using their real-time community feedback to refine your strategy.
- Coordinate with the Account Management and Influencer teams to ensure a seamless, integrated narrative across all brand touchpoints, aligning content timing and messaging.
- Stay at the forefront of the social media landscape, identifying new platform features, content formats, and growth opportunities, and educating the wider team on their potential.

Required Capabilities: Experience:

- 5–7+ years of dedicated experience in social media management, preferably within a media agency or working on a large global/FMCG brand.
- Proven track record of leading organic social strategies, presenting to senior clients and delivering measurable business results.

Skills:

- Strategic & Creative Thinker: A strong ability to blend creative ideation with strategic planning to develop content that is both engaging and purposeful.
- Deep Platform Expertise: An excellent, hands-on understanding of all major social media platforms (Instagram, TikTok, Facebook, X, etc.), their algorithms, best practices, and content formats.
- Analytical Acumen: The ability to analyse social media data, derive meaningful insights, and use them to make informed decisions and optimize performance.
- Communication & Presentation Skills: Strong ability to articulate strategic thinking and present content calendars and performance reports clearly and persuasively to clients.
- Basic Video Editing: Ability to edit Reels, TikToks and Shorts for social platforms.
- Mobile Videography: Comfortable filming high-quality content using smartphones.
- AI Content Creation: Experience using AI tools to accelerate creative development and production.
- Content Creation: Advanced Canva skills with the ability to create social-first assets.

Attributes:

- Digitally-Native & Passionate: A genuine passion for social media, brand building, and understanding what makes content resonate with audiences online.
- Highly Collaborative: A team player who understands that the best work comes from integrating different disciplines and perspectives.
- Brand-Obsessed: A deep respect for brand integrity with an eagle eye for detail in tone, messaging, and visual identity.
- Proactive & Curious: Constantly seeking out what's new and what's next in the digital world and thinking about how it can be applied to our clients.

Overview of KPI’s (to be evolved as required by the business)

The KPIs for this role are part of a dynamic performance development framework. They will be formally reviewed and updated on an annual basis to ensure alignment with evolving business objectives and your personal career development goals. This entire process is managed collaboratively through goal setting and progress tracking within our dedicated platform

Please read our [Privacy Notice](https://www.wppmedia.com/pages/privacy-policy#:~:text=WPP%20Media%20Privacy%20Notice%20for%20Recruitment) for more information on how we process the information you provide.

## About WPP Media

## Company Overview
- **One-liner**: WPP Media is WPP's global media collective that combines AI, data, and creative to deliver intelligent growth for the world's leading brands.
- **Entity Type**: Division of Public Company (WPP plc – LSE: WPP, NYSE: WPP)
- **Headquarters**: New York, United States
- **Founded**: Not publicly available (parent WPP plc founded 1971; WPP Media formed as a unified media collective in recent years)
- **CEO**: Brian Lesser (CEO, WPP Media)

## Core Business
- **Industry**: Advertising Services, Media Planning & Buying, Marketing Technology
- **Target Customers**: B2B and B2C enterprise brands across all sectors; global clients include major Fortune 500 companies
- **Mission or Purpose Statement**: "Intelligent growth for the AI era" – helping brands harness data, AI, and media to drive measurable outcomes.

## Products & Services
- **Open Media Studio (OMS)**: An end-to-end media delivery platform integrated with WPP Open, enabling scaled creative, production, data, commerce, and personalized media execution. (SaaS/Platform)
- **Open Intelligence**: An AI-enabled data solution that unifies fragmented data across ecosystems into predictive marketing intelligence, supporting privacy-first activation. (Data & Analytics Platform)
- **Data and Technology Consulting**: Consulting services for data strategy, technology architecture, advanced analytics, audience insight, cloud integration, and platform adoption. (Service)
- **Media Management & Delivery**: Expert activation, smart investment, strategic partnerships, and proprietary media solutions powered by AI and advanced analytics for personalized advertising at global scale. (Service)
- **Service and Strategy**: Dedicated teams offering deep sector expertise, creative strategy, and business outcomes aligned with client goals. (Service)

## Market Standing
- **Valuation/Market Cap**: Not disclosed separately (parent WPP plc market cap approx. £8 billion as of July 2025)
- **Key Metric**: $65 billion in managed media annually (from wppmedia.com)
- **Notable Investors/Partners**: WPP is publicly traded; works with hundreds of global brands including many Fortune 500 companies. Key technology partners include major cloud and AI providers.
- **Growth Signals**:
  - 40,000+ media experts worldwide
  - 160 offices across 80+ markets
  - 1,600+ active job postings (LinkedIn, July 2025) with +8.7% monthly job growth
  - Strong investment in AI-first capabilities and privacy-forward data unification

## Competitive Advantages
- **Scale**: One of the largest media buying organizations globally, managing $65B in media.
- **AI Integration**: End-to-end platform (OMS + Open Intelligence) deeply embedded with AI for predictive analytics, automation, and personalization.
- **Integrated Ecosystem**: Unique ability to unify media, data, creative, production, and commerce under one roof.
- **Global Reach**: 40k+ experts in 80+ markets providing local insights with global execution.
- **WPP Network**: Access to 100,000+ experts across WPP's integrated agency network.

## Strategic Focus
- **AI-Driven Growth**: Embedding AI across all capabilities to deliver smarter, faster, more measurable outcomes.
- **Privacy-First Data Unification**: Building Open Intelligence as a secure, cross-ecosystem data platform that respects consumer privacy.
- **Talent Development**: Investing in AI-enabled learning frameworks and internal mobility to future-proof skills.
- **Sustainability & Inclusion**: Part of WPP's broader commitment to building better futures for people, planet, clients, and communities.

## Why Work Here
- **Culture**: Described as open, optimistic, and extraordinary – with emphasis on collaboration, innovation, and challenging the status quo.
- **Growth**: AI-enabled learning framework, cross-team mobility across WPP’s global network of 100k+ experts.
- **Work Environment**: Hybrid/office-based roles across 160 offices; global opportunities in 80+ markets.
- **Perks**: Competitive compensation, performance-based rewards, access to cutting-edge AI tools, and work with leading global brands.
- **Team**: Join a collective of 40k+ media experts, data scientists, technologists, and creatives.

## Sources
1. [wppmedia.com](https://www.wppmedia.com/)
2. [WPP Media Company Info](https://www.wppmedia.com/company-info)
3. [WPP Media Careers](https://www.wppmedia.com/careers)
4. [WPP Media – What We Do](https://www.wppmedia.com/what-we-do)
5. [WPP Media LinkedIn](https://www.linkedin.com/company/wpp-media)
6. [WPP Media Greenhouse Careers](https://job-boards.greenhouse.io/wppmedia)

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