---
title: 'Senior Social Media Manager at Imprint'
canonical: 'https://feeny.ai/job/senior-social-media-manager-imprint-new-york-hpn7kq4jnr32'
type: 'job'
last_seen: '2026-10-17'
---

# Senior Social Media Manager at Imprint

- **Company:** Imprint
- **Location:** New York, NY
- **Compensation:** $150k–$200k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/imprint/2212e658-9688-45d5-b3c4-cf8cd0a5fa6a

## Job description

## Who We Are

Imprint helps the world's best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, [Booking.com](http://Booking.com), H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank.

In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we're building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet you.

As Senior Social Media Manager, you will build and own Imprint's social media presence from the ground up. This is a senior individual contributor role with clear accountability for social strategy, content, and execution across B2B and brand channels. You will act as Imprint's voice on social, developing the point of view, content strategy, and measurement framework that positions Imprint as a credible, compelling brand. This role blends creative storytelling with strategic ownership of channel health, crisis response, and cross-functional collaboration with brand, marketing, member operations, and legal. What Success Looks Like in the First 90 Days

- Established a social listening and monitoring platform (e.g., Sprout or equivalent) and defined a clear measurement framework
- Developed Imprint's social voice and content strategy to reach target audiences in close partnership with leaders from Communications, Brand, Product Marketing, and the Founder, incorporating the ongoing brand and positioning refresh
- Delivered an execution plan: content cadence, approach for major moments, and a content mining strategy
- Created a formal playbook for managing consumer complaints and social voice issues, developed in collaboration with member operations and legal
- Earned trust as a high-judgment, self-directed partner who can generate ideas and bring them to life independently

## Responsibilities

- Own Imprint's social media presence end-to-end, with accountability for strategy, content, channel health, and performance. You’ll start with Linkedin and X and determine where we go next
- Develop and execute a content strategy that reflects Imprint's brand voice and reaches target audiences
- Build and maintain a social listening and monitoring infrastructure to surface insights, trends, and risks in real time
- Create a formal playbook for consumer complaint and social voice management, working closely with member operations and legal
- Define and own the metrics and measurement framework for social; translate performance data into clear narratives for leadership and the broader company
- Partner with Communications, Brand, and Product Marketing leadership to align social content with brand positioning, campaigns, and key moments
- Mine content opportunities across the business, identifying stories, partnerships, and cultural moments worth owning, and establish the infrastructure to make it repeatable

## Qualifications

Required

- 5–8 years of social media experience, with a demonstrated track record of building or significantly scaling social presence for a brand
- Exceptional writing skills across formats, tones, and audiences
- Strong editorial judgment: ability to identify risks, make real-time calls, and distinguish issues that require attention from noise
- Experience owning social metrics and translating performance data into clear, actionable narratives for leadership
- Demonstrated ability to build and execute strategy independently, from ideation through execution
- Familiarity with social listening and management platforms such as Sprout Social or equivalent
- Background in B2B companies with a strong consumer lens, or large communications/PR agencies with demonstrated breadth across industries, metrics, and crisis management

## Nice to Have

- Experience at companies navigating regulatory, crisis, or consumer complaint communications (e.g., fintech, payments, marketplace, or similarly complex environments)
- Experience developing crisis communications playbooks in collaboration with legal and operations stakeholders

## Perks & Benefits

- Competitive compensation and equity packages
- Leading configured work computers of your choice
- Flexible paid time off
- Fully covered, high-quality healthcare, including fully covered dependent coverage
- Additional health coverage includes access to One Medical and the option to enroll in an FSA
- 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
- Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.

## About Imprint

## Company Overview
- **One-liner**: Imprint provides a modern platform for iconic brands to design, launch, and manage co-branded credit cards, deposit accounts, and installment loans.
- **Entity Type**: Private (Series D)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Daragh Murphy (CEO)

## Core Business
- **Primary industry**: Financial Services / Fintech
- **Target customers**: B2B (enterprise brands like Shell, Rakuten, Booking.com)
- **Mission or purpose statement**: "Change the way brands build loyalty" by creating co-branded financial products that are worthy of iconic partner brands and their customers.

## Products & Services
- **Imprint Core**: A full-stack credit card platform handling sign-ups, transactions, rewards redemption, and everything in between. Designed to be tailored to each brand’s identity.
- **Co-branded Credit Cards**: Bespoke credit card programs for partner brands, including rewards, underwriting, and customer engagement.
- **Deposit Accounts & Installment Loans**: Additional financial products offered to partner brands to deepen customer loyalty.
- **Predict, Insights, Marketing, Rewards**: A suite of tools for partner brands, including underwriting analytics, customer insights, marketing automation, and rewards management.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (previously reported as a "billion valuation" by LinkedIn sources).
- **Key Metric**: Total Funding of **$866 million** across 7 rounds, including a **$150 million Series D** (December 2025) led by Khosla Ventures. Annual revenue is estimated at **$35.6 million**.
- **Notable Investors/Partners**: Thrive Capital, Kleiner Perkins, Ribbit Capital, Khosla Ventures, Hedosophia, Stripe, Silicon Valley Bank. Partners include Shell, Rakuten, and Booking.com.
- **Growth Signals**: Headcount grew **46.6% YoY** to 181 employees. Recognized by Fast Company as one of the most innovative companies in finance (2025). Secured a $500 million credit facility with Mizuho, Truist, and HSBC.

## Competitive Advantages
- **Modern, purpose-built platform**: Imprint built its own credit card platform from scratch, avoiding legacy tech stacks and enabling faster, more flexible product customization.
- **Speed and reliability**: 3x faster application decisions than the industry average; 75% non-crash rate on mobile; 99.99% backend uptime; 24/7 on-call engineering.
- **SOC 2 Type 2 & PCI DSS Certified**: Demonstrates enterprise-grade security and compliance, crucial for large brand partnerships.
- **Strong brand partnerships**: Already serving iconic, everyday brands (Shell, Rakuten, Booking.com), providing a powerful network effect and credibility.
- **Capital infrastructure**: Multiple credit facilities (Citibank, Mizuho, Truist, HSBC) totaling over $800 million, enabling scalable program growth.

## Strategic Focus
- **Scale and modernize the co-branded financial space**: Targeting the massive, slow-to-modernize market of co-branded cards.
- **Deepen brand partnerships**: Expanding product offerings (deposits, loans) and underwriting capabilities (e.g., partnership with Nova Credit for cash flow analytics).
- **International expansion**: Presence in Brazil and Colombia, with a growing global team.
- **Product velocity**: Continuing to build a high-efficiency engineering team to rapidly iterate on the platform.

## Why Work Here
- **Culture**: Described as high-performance, ambitious, and collaborative. Values include "Lead with clarity," "Own a high bar," "Grow," and "Be humble together." Emphasis on direct feedback, ownership, and data-driven decision-making.
- **Remote/Hybrid Policy**: Offers remote roles, though specific teams may require in-office presence in San Francisco, New York, or Bellevue (WA).
- **Engineering & Technical Excellence**: Strong tech stack (TypeScript, React, Kubernetes, Python, Go, etc.). Engineering team is a core part of the business, with a focus on building reliable, scalable financial infrastructure.
- **Growth Trajectory**: High-growth environment with significant funding and a rapidly expanding team. Opportunity to work on complex, high-impact problems in fintech.
- **Compensation & Perks**: Employer rating of 3.4/5 on LinkedIn, with compensation rated 3.8/5 (higher than culture/work-life balance). Attracts talent from top companies (Capital One, Venmo, Amazon, PayPal, Klarna).
- **Team Composition**: 57 technical staff (22% of workforce), with a flat-ish structure (17% specialists, 16% managers, 14% seniors). Active hiring with 33 open roles.

## Sources
1. [imprint.co](https://imprint.co/)
2. [imprint.co/about](https://imprint.co/about)
3. [imprint.co/careers](https://imprint.co/careers)
4. [linkedin.com/company/imprint-payments](https://www.linkedin.com/company/imprint-payments)
5. [jobs.ashbyhq.com/imprint](https://jobs.ashbyhq.com/imprint)

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