---
title: 'Senior Software Development Engineer at Brillio'
canonical: 'https://feeny.ai/job/senior-software-development-engineer-brillio-guadalajara-jalisco-2srxks493zjn'
type: 'job'
last_seen: '2026-10-18'
---

# Senior Software Development Engineer at Brillio

- **Company:** Brillio
- **Location:** Guadalajara Jalisco, Mexico
- **Work type:** hybrid
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.lever.co/brillio-2/44cd17c5-1a36-4146-b956-818469e6a099

## Job description

Lead Engineer

Primary Skills

- Manage Product Backlog, Incident Management, ITSM, Desktop Support, Business Processes at program/enterprise level, Stakeholder Management, Product roadmap and vision, Design product blueprint, ITIL - Incident Managment, Change Management, Service Desk

Job requirements

- Experience Range: With at least 4 to 6 years of experience in IT service management and service desk operations, including hands-on expertise in incident management and technical support. Key Responsibilities: 1. Lead service desk operations, ensuring prompt resolution of user issues and adherence to SLA targets. 2. Drive incident and change management processes using ITSM and ITIL frameworks to enhance service reliability. 3. Troubleshoot and resolve hardware, software, network, VPN, and email-related incidents for end users. 4. Administer user accounts, password resets, and access requests via Active Directory and ticketing tools. 5. Monitor ticket queues, escalate complex issues, and maintain accurate documentation in the knowledge base. 6. Collaborate with infrastructure, network, and application teams to resolve cross-functional incidents. 7. Identify and implement process improvements to optimize service desk workflows and increase efficiency. 8. Report on service desk performance, KPIs, and SLA compliance to support operational excellence. Required Skills: 1. Service desk operations 2. Incident management 3. ITSM and ITIL framework expertise 4. Windows 10/11 administration 5. Active Directory management 6. Ticketing tools (ServiceNow, Remedy, Jira Service Management) 7. Microsoft 365 support 8. Remote desktop troubleshooting 9. Network troubleshooting (TCP/IP, VPN) 10. Hardware and software support Preferred Skills: 1. Azure Active Directory administration 2. Endpoint management 3. Basic server administration 4. ITIL governance and escalation management 5. Vendor management 6. KPI and SLA reporting Desired Qualifications: 1. Bachelor's degree in Computer Science, Information Technology, or a related field 2. ITIL Foundation certification 3. Microsoft Certified: Modern Desktop Administrator 4. CompTIA A+ or Azure Fundamentals (AZ-900) certification

## About Brillio

## Company Overview
- **One-liner**: Brillio is a digital transformation consulting and technology services company that helps Fortune 1000 enterprises accelerate AI adoption and scale impact through its AI accelerator platform, ADAM.
- **Entity Type**: Private (backed by Bain Capital Private Equity)
- **Headquarters**: Dallas, Texas, United States
- **Founded**: 2014
- **Founders**: Not publicly disclosed (CEO: Raj Mamodia)

## Core Business
- **Primary industries**: IT Services and IT Consulting; Digital Transformation; AI and Data Engineering; Customer Experience Transformation; Digital Engineering; Infrastructure Engineering
- **Target customers**: Fortune 1000 enterprises (B2B, Enterprise)
- **Mission / purpose statement**: “The Enterprise AI Accelerator” – helping companies move from AI ambition to scaled impact, faster.

## Products & Services
- **ADAM (Agentic Data and Application Management)**: A self-service LLM model garden and GenAI platform for building, testing, and deploying over a hundred GenAI use cases at scale. Core accelerator for Brillio’s delivery.
- **Business-led transformation**: Strategy consulting and business process modernization.
- **Customer experience transformation**: Design, digital product engineering, and omnichannel experience.
- **AI and data engineering**: Predictive models, enterprise search, RAG systems, AI copilots, autonomous agents, multi-agent workflows.
- **Digital engineering**: Application modernization, platform engineering, cloud-native development.
- **Infrastructure engineering**: Cloud infrastructure, security, MLOps/LLMOps, and observability.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (privately held)
- **Key Metric**: Annual revenue reported at **$1B** (latest available); total employees ~3,941 (+6.7% YoY) per LinkedIn, though company claims “over 6,000 customer-obsessed professionals” on its website.
- **Notable Investors / Partners**: Bain Capital Private Equity (parent company); Great Place to Work® certified in the USA.
- **Growth Signals**: +352 employees YoY; 14 delivery locations across North America, Europe, and Asia; expanding AI engineering roles; 616,797 LinkedIn followers (+24.4% yearly growth).

## Competitive Advantages
- **Enterprise AI focus**: Industrializing AI across every layer of the business – not just building demos but shipping production systems.
- **ADAM platform**: Proprietary accelerator that enables rapid deployment of GenAI use cases, shortening time-to-value for clients.
- **End-to-end ownership**: Engineers design, build, evaluate, and run agentic and GenAI systems that reach live users.
- **Scale and reach**: Global delivery footprint (USA, India, UK, Europe, Mexico, Canada, Romania) with deep Fortune 1000 client relationships.

## Strategic Focus
- **AI engineering at scale**: Moving AI from pilots to production with a focus on agentic systems, LLMOps, evaluation, security, and governance.
- **Continuous learning**: Brillio Academy, hackathons, mentoring, and certifications to keep skills current.
- **Talent development**: Hiring based on demonstrated ability (not just degrees); clear career paths from engineer to AI architect or technical leadership.
- **Diversity & inclusion**: Committed to a diverse, inclusive workplace; no discrimination based on protected characteristics.

## Why Work Here
- **Culture**: Rated 4.0/5.0 on Glassdoor (2,264 reviews) and 4.0/5.0 on LinkedIn; 80% would recommend to a friend; Great Place to Work® certified in the USA.
- **Work environment**: Engineers get meaningful ownership within clear guardrails – autonomy to make architecture and trade-off calls on their workstreams.
- **Learning & growth**: Brillio Academy, hackathons, personalized career development framework; exposure to cutting-edge GenAI and agentic AI projects.
- **Remote / hybrid / office**: Not explicitly stated, but global delivery locations suggest a mix of on-site and remote (roles posted across multiple countries).
- **Benefits**: “BYou” wellness program built on four pillars of wellness – personal and professional well-being and development.
- **Interview process**: Focus on software fundamentals, LLMs, RAG, agents, evaluation, and a design or debugging exercise; candidates should be ready to walk through a real system they shipped.

## Sources
1. [careers.brillio.com](https://careers.brillio.com/)
2. [brillio.com/about-us/who-we-are](https://www.brillio.com/about-us/who-we-are/)
3. [linkedin.com/company/brillio](https://linkedin.com/company/brillio)
4. [glassdoor.com/Reviews/Brillio-Reviews-E821879](https://www.glassdoor.com/Reviews/Brillio-Reviews-E821879.htm)
5. [wikipedia.org/wiki/Brillio](https://en.wikipedia.org/wiki/Brillio)

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