---
title: 'Senior Software Development Engineer - R01573248 at Brillio'
canonical: 'https://feeny.ai/job/senior-software-development-engineer-r01573248-brillio-bengaluru-zgh6regjfkjp'
type: 'job'
last_seen: '2026-11-01'
---

# Senior Software Development Engineer - R01573248 at Brillio

- **Company:** Brillio
- **Location:** Bengaluru, India
- **Posted:** 2026-10-31
- **Last confirmed live:** 2026-11-01
- **Apply:** https://jobs.lever.co/brillio-2/f71a0306-cdba-490e-9588-d10effbef165

## Job description

Senior Software Development Engineer

Primary Skills

- AWS Elastic Beanstalk, AWS Lambda, Amazon CloudFront, Amazon API Gateway, AWS Step Function

Specialization

- AWS Development: Software Development Engineer

Job requirements

- Job Title AWS Telephony / IVR Application Developer Job Summary We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect–based IVR solutions. This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation). Key Responsibilities Amazon Connect & IVR Development • Design, build, deploy, and version Amazon Connect Contact Flows. • Configure and maintain Amazon Connect resources including: o Queues o Routing profiles o Hours of operation • Develop and integrate Lex bots where applicable. • Validate IVR behavior during failure scenarios such as: o API errors and downstream failures o Timeouts and retries o Partial dependency outages • Implement safe fallback paths and customer-friendly error handling. AWS Serverless Application Development • Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows. • Build and maintain API endpoints consumed by IVR flows. • Implement robust: o Error handling o Retry strategies o Structured logging for troubleshooting • Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions). Secure, Configurable Development • Build software that: o Reads configuration externally (not hard-coded) o Uses managed secrets (no embedded credentials) o Supports release promotion without code changes • Ensure no hard-coded: o Endpoints o Credentials o Environment identifiers Deployment & Delivery Practices • Deploy application artifacts using standardized CI/CD pipelines (no manual console deployments). • Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components. • Participate in defect triage and resolution for issues introduced through delivered changes. • Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion. Required Skills & Experience Core Technical Requirements • Hands-on experience with Amazon Connect, including: o Contact Flows o Queues, routing profiles, hours of operation • Strong AWS serverless development experience: o AWS Lambda (Node.js or Python) o API integration patterns supporting IVR flows o DynamoDB • Experience building telephony/IVR experiences, including failure-safe behavior and degraded-mode handling. • Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store). • Experience delivering via CI/CD pipelines using standardized deployment patterns.

## About Brillio

## Company Overview
- **One-liner**: Brillio is a digital transformation consulting and technology services company that helps Fortune 1000 enterprises accelerate AI adoption and scale impact through its AI accelerator platform, ADAM.
- **Entity Type**: Private (backed by Bain Capital Private Equity)
- **Headquarters**: Dallas, Texas, United States
- **Founded**: 2014
- **Founders**: Not publicly disclosed (CEO: Raj Mamodia)

## Core Business
- **Primary industries**: IT Services and IT Consulting; Digital Transformation; AI and Data Engineering; Customer Experience Transformation; Digital Engineering; Infrastructure Engineering
- **Target customers**: Fortune 1000 enterprises (B2B, Enterprise)
- **Mission / purpose statement**: “The Enterprise AI Accelerator” – helping companies move from AI ambition to scaled impact, faster.

## Products & Services
- **ADAM (Agentic Data and Application Management)**: A self-service LLM model garden and GenAI platform for building, testing, and deploying over a hundred GenAI use cases at scale. Core accelerator for Brillio’s delivery.
- **Business-led transformation**: Strategy consulting and business process modernization.
- **Customer experience transformation**: Design, digital product engineering, and omnichannel experience.
- **AI and data engineering**: Predictive models, enterprise search, RAG systems, AI copilots, autonomous agents, multi-agent workflows.
- **Digital engineering**: Application modernization, platform engineering, cloud-native development.
- **Infrastructure engineering**: Cloud infrastructure, security, MLOps/LLMOps, and observability.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (privately held)
- **Key Metric**: Annual revenue reported at **$1B** (latest available); total employees ~3,941 (+6.7% YoY) per LinkedIn, though company claims “over 6,000 customer-obsessed professionals” on its website.
- **Notable Investors / Partners**: Bain Capital Private Equity (parent company); Great Place to Work® certified in the USA.
- **Growth Signals**: +352 employees YoY; 14 delivery locations across North America, Europe, and Asia; expanding AI engineering roles; 616,797 LinkedIn followers (+24.4% yearly growth).

## Competitive Advantages
- **Enterprise AI focus**: Industrializing AI across every layer of the business – not just building demos but shipping production systems.
- **ADAM platform**: Proprietary accelerator that enables rapid deployment of GenAI use cases, shortening time-to-value for clients.
- **End-to-end ownership**: Engineers design, build, evaluate, and run agentic and GenAI systems that reach live users.
- **Scale and reach**: Global delivery footprint (USA, India, UK, Europe, Mexico, Canada, Romania) with deep Fortune 1000 client relationships.

## Strategic Focus
- **AI engineering at scale**: Moving AI from pilots to production with a focus on agentic systems, LLMOps, evaluation, security, and governance.
- **Continuous learning**: Brillio Academy, hackathons, mentoring, and certifications to keep skills current.
- **Talent development**: Hiring based on demonstrated ability (not just degrees); clear career paths from engineer to AI architect or technical leadership.
- **Diversity & inclusion**: Committed to a diverse, inclusive workplace; no discrimination based on protected characteristics.

## Why Work Here
- **Culture**: Rated 4.0/5.0 on Glassdoor (2,264 reviews) and 4.0/5.0 on LinkedIn; 80% would recommend to a friend; Great Place to Work® certified in the USA.
- **Work environment**: Engineers get meaningful ownership within clear guardrails – autonomy to make architecture and trade-off calls on their workstreams.
- **Learning & growth**: Brillio Academy, hackathons, personalized career development framework; exposure to cutting-edge GenAI and agentic AI projects.
- **Remote / hybrid / office**: Not explicitly stated, but global delivery locations suggest a mix of on-site and remote (roles posted across multiple countries).
- **Benefits**: “BYou” wellness program built on four pillars of wellness – personal and professional well-being and development.
- **Interview process**: Focus on software fundamentals, LLMs, RAG, agents, evaluation, and a design or debugging exercise; candidates should be ready to walk through a real system they shipped.

## Sources
1. [careers.brillio.com](https://careers.brillio.com/)
2. [brillio.com/about-us/who-we-are](https://www.brillio.com/about-us/who-we-are/)
3. [linkedin.com/company/brillio](https://linkedin.com/company/brillio)
4. [glassdoor.com/Reviews/Brillio-Reviews-E821879](https://www.glassdoor.com/Reviews/Brillio-Reviews-E821879.htm)
5. [wikipedia.org/wiki/Brillio](https://en.wikipedia.org/wiki/Brillio)

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