---
title: 'Senior Software Development Engineer - R01573258 at Brillio'
canonical: 'https://feeny.ai/job/senior-software-development-engineer-r01573258-brillio-bengaluru-5d09ah8basg8'
type: 'job'
last_seen: '2026-11-01'
---

# Senior Software Development Engineer - R01573258 at Brillio

- **Company:** Brillio
- **Location:** Bengaluru, India
- **Posted:** 2026-10-31
- **Last confirmed live:** 2026-11-01
- **Apply:** https://jobs.lever.co/brillio-2/692fbb2a-d691-4648-bd65-6ee2e3397892

## Job description

Senior Software Development Engineer

Primary Skills

- Test Data Management, Jenkins, Postman, Selenium, BDD - Behavior Driven Development, System Integration testing, Zephyr, TDD - Test Driven Development, Cucumber

Specialization

- Quality Engineering - Web Applications & Microservices: SDET

Job requirements

- Job Description: QA Engineer – Amazon Connect IVR Automation Position Summary We are seeking an experienced Quality Assurance Engineer to lead the testing and automation of a cloud-based contact center solution built on Amazon Connect. The ideal candidate has strong experience testing IVR applications, creating automated test suites using Cyara, and developing custom automation frameworks using Node.js. This role will work closely with Product Managers, Developers, Business Analysts, and DevOps teams to ensure high-quality releases across multiple environments throughout the software development lifecycle. Key Responsibilities • Design, develop, and execute comprehensive test strategies for Amazon Connect IVR and contact center applications. • Build and maintain automated IVR regression and functional test suites using Cyara. • Develop and enhance custom automation frameworks using Node.js. • Validate Amazon Connect contact flows, queues, routing profiles, prompts, Lambda integrations, and Amazon Lex bots. • Test customer authentication, self-service workflows, transfers, callbacks, error handling, and exception scenarios. • Validate integrations with AWS Lambda, REST APIs, CRM platforms, and backend services. • Execute smoke, functional, regression, integration, and end-to-end testing across Dev, QA, UAT, and Production environments. • Analyze test failures, identify root causes, and collaborate with development teams to resolve defects. • Create and maintain reusable automated test scripts and test data. • Participate in sprint planning, backlog refinement, and release planning activities. • Track defects using Jira and provide detailed reporting on testing progress, risks, and quality metrics. • Support CI/CD pipelines by integrating automated tests into deployment workflows. • Continuously improve automation coverage, testing efficiency, and release quality. Required Qualifications • Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. • 5+ years of software quality assurance experience. • 3+ years of IVR or contact center testing experience. • Hands-on experience testing Amazon Connect solutions. • Strong experience creating automated IVR test scripts using Cyara. • Experience developing automation frameworks using Node.js. • Experience testing REST APIs using Postman or similar tools. • Strong understanding of Agile/Scrum development methodologies. • Experience using Jira and test management tools. • Strong analytical, troubleshooting, and communication skills. Preferred Qualifications • Experience testing Amazon Lex conversational bots. • Experience validating AWS Lambda functions. • Familiarity with AWS services such as S3, CloudWatch, IAM, API Gateway, and EventBridge. • Experience with GitHub and CI/CD pipelines. • Experience using Playwright, Selenium, or similar web automation tools. • Knowledge of contact center KPIs and customer journey testing. • AWS Cloud Practitioner or AWS Developer certification is a plus. • Cyara certification is a plus. Key Competencies • IVR and contact center testing • Test automation architecture • Root cause analysis • Defect management • Quality mindset • Problem solving • Collaboration across cross-functional teams • Continuous improvement • Strong verbal and written communication

## About Brillio

## Company Overview
- **One-liner**: Brillio is a digital transformation consulting and technology services company that helps Fortune 1000 enterprises accelerate AI adoption and scale impact through its AI accelerator platform, ADAM.
- **Entity Type**: Private (backed by Bain Capital Private Equity)
- **Headquarters**: Dallas, Texas, United States
- **Founded**: 2014
- **Founders**: Not publicly disclosed (CEO: Raj Mamodia)

## Core Business
- **Primary industries**: IT Services and IT Consulting; Digital Transformation; AI and Data Engineering; Customer Experience Transformation; Digital Engineering; Infrastructure Engineering
- **Target customers**: Fortune 1000 enterprises (B2B, Enterprise)
- **Mission / purpose statement**: “The Enterprise AI Accelerator” – helping companies move from AI ambition to scaled impact, faster.

## Products & Services
- **ADAM (Agentic Data and Application Management)**: A self-service LLM model garden and GenAI platform for building, testing, and deploying over a hundred GenAI use cases at scale. Core accelerator for Brillio’s delivery.
- **Business-led transformation**: Strategy consulting and business process modernization.
- **Customer experience transformation**: Design, digital product engineering, and omnichannel experience.
- **AI and data engineering**: Predictive models, enterprise search, RAG systems, AI copilots, autonomous agents, multi-agent workflows.
- **Digital engineering**: Application modernization, platform engineering, cloud-native development.
- **Infrastructure engineering**: Cloud infrastructure, security, MLOps/LLMOps, and observability.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (privately held)
- **Key Metric**: Annual revenue reported at **$1B** (latest available); total employees ~3,941 (+6.7% YoY) per LinkedIn, though company claims “over 6,000 customer-obsessed professionals” on its website.
- **Notable Investors / Partners**: Bain Capital Private Equity (parent company); Great Place to Work® certified in the USA.
- **Growth Signals**: +352 employees YoY; 14 delivery locations across North America, Europe, and Asia; expanding AI engineering roles; 616,797 LinkedIn followers (+24.4% yearly growth).

## Competitive Advantages
- **Enterprise AI focus**: Industrializing AI across every layer of the business – not just building demos but shipping production systems.
- **ADAM platform**: Proprietary accelerator that enables rapid deployment of GenAI use cases, shortening time-to-value for clients.
- **End-to-end ownership**: Engineers design, build, evaluate, and run agentic and GenAI systems that reach live users.
- **Scale and reach**: Global delivery footprint (USA, India, UK, Europe, Mexico, Canada, Romania) with deep Fortune 1000 client relationships.

## Strategic Focus
- **AI engineering at scale**: Moving AI from pilots to production with a focus on agentic systems, LLMOps, evaluation, security, and governance.
- **Continuous learning**: Brillio Academy, hackathons, mentoring, and certifications to keep skills current.
- **Talent development**: Hiring based on demonstrated ability (not just degrees); clear career paths from engineer to AI architect or technical leadership.
- **Diversity & inclusion**: Committed to a diverse, inclusive workplace; no discrimination based on protected characteristics.

## Why Work Here
- **Culture**: Rated 4.0/5.0 on Glassdoor (2,264 reviews) and 4.0/5.0 on LinkedIn; 80% would recommend to a friend; Great Place to Work® certified in the USA.
- **Work environment**: Engineers get meaningful ownership within clear guardrails – autonomy to make architecture and trade-off calls on their workstreams.
- **Learning & growth**: Brillio Academy, hackathons, personalized career development framework; exposure to cutting-edge GenAI and agentic AI projects.
- **Remote / hybrid / office**: Not explicitly stated, but global delivery locations suggest a mix of on-site and remote (roles posted across multiple countries).
- **Benefits**: “BYou” wellness program built on four pillars of wellness – personal and professional well-being and development.
- **Interview process**: Focus on software fundamentals, LLMs, RAG, agents, evaluation, and a design or debugging exercise; candidates should be ready to walk through a real system they shipped.

## Sources
1. [careers.brillio.com](https://careers.brillio.com/)
2. [brillio.com/about-us/who-we-are](https://www.brillio.com/about-us/who-we-are/)
3. [linkedin.com/company/brillio](https://linkedin.com/company/brillio)
4. [glassdoor.com/Reviews/Brillio-Reviews-E821879](https://www.glassdoor.com/Reviews/Brillio-Reviews-E821879.htm)
5. [wikipedia.org/wiki/Brillio](https://en.wikipedia.org/wiki/Brillio)

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