---
title: 'Senior Software Engineer (AI and Platform) at Fetch Pet'
canonical: 'https://feeny.ai/job/senior-software-engineer-ai-and-platform-fetch-pet-sydney-6bcg728zvvff'
type: 'job'
last_seen: '2026-09-07'
---

# Senior Software Engineer (AI and Platform) at Fetch Pet

- **Company:** Fetch Pet
- **Location:** Sydney, Australia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-03-05
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/fetch-pet-health/074f989a-8487-4fcf-9c37-7e580279f369/application

**Skills:** TypeScript, React, Next.js, NestJS, GCP, Event-driven architectures, Workflow engines, Distributed systems, Observability, Real-world production AI experience, Structured outputs, Evaluation loops, Healthcare industry experience, Veterinary industry experience, Fintech industry experience

> Build AI-driven products and event-driven systems to improve pet health outcomes and veterinary care. The role involves architecting scalable backend platforms, developing AI-powered clinical workflows, and mentoring engineers while collaborating with product and design teams.

## Job description

## About Fetch

Fetch is how modern pet parents give their pets the best care 🐶🐱. One pink app 🩷 for insurance, health, and care – easy, fair, and kinda fun. We've raised our Series A from Lightspeed and Airtree, customers love us (rated #1 by Choice Magazine!), and we're growing fast.

We're looking for a sharp, ambitious engineer who's excited to build AI-driven products that improve pet health, streamline veterinary care, and help millions of pets live healthier lives.

- Location: Sydney (Hybrid – Tue/Wed/Thu in-office)
- Compensation: Series A salary + meaningful equity upside
- Stack: TypeScript, React, Next.js, NestJS, GCP
- Tooling: Cursor, Claude, and unlimited AI tools – no token limits

## Your role

You'll work directly with product, design, and leadership to architect and ship high-impact features that drive measurable improvements in pet health outcomes and veterinary efficiency. You'll own technical decisions, mentor engineers, and set the bar for quality.

- Ship real products that improve pet health and veterinary care
- Build event-driven systems to manage pet health data, streamline vet workflows, and simplify pet parent interactions
- Turn cutting-edge AI into reliable, production-ready features (guardrails, evals, monitoring)
- Collaborate directly with vets, ops, and product teams to create meaningful, measurable improvements in pet health outcomes

## What you'll build

- Real-time, event-driven architecture: Vet visits triggering health record updates, follow-up reminders, and actionable insights in minutes (not days)
- AI-powered clinical workflows: Automating triage, symptom evaluation, summarisation, follow-ups, and personalised care recommendations
- Reliable workflow engines: Robust, human-friendly systems with comprehensive audit trails, replayable decisions, and clear paths for humans-in-the-loop
- Productionising AI: Turning fuzzy outputs into clear, safe decisions using structured outputs, verification, and targeted explainability
- Data-driven AI evaluation loops: Labelled datasets, offline/online evaluations, regression tests, and ongoing monitoring so quality stays stable
- Core domain models & platform primitives: Foundations (Pets, Health Records, Care Plans) that enable rapid, safe innovation

## About you

You ship fast, smart, and reliably. You simplify complexity relentlessly, are comfortable making decisions quickly, and care deeply about creating impactful outcomes for pets.

- 5+ years shipping impactful software at scale
- Comfortable with TypeScript, React, Next.js, and GCP (or similar and quick to adapt)
- Pragmatic builder – knowing when to scale and when to iterate quickly
- You have great product thinking, and love to understand the user problem, challenge requirements, and push for outcomes over output
- Obsessed with reliability, observability, and trustworthiness
- Clear communicator, effective collaborator across teams
- Strong backend foundations: highly scalable distributed systems with solid resilience processes and auditability of all automated decisions
- Experience with event-driven architectures or workflow engines
- Real-world production AI experience (structured outputs, evaluation loops, guardrails)
- Bonus – experience in healthcare, veterinary, fintech or related industries

What it's like here

We're ambitious, collaborative, and genuinely enjoy building together. The Fetch team is smart, thoughtful, and kind – low ego, open, caring, and always supportive.

- You'll be involved early in strategy. You're encouraged to give your opinion and debate with founders and the rest of the team
- Weird is welcome. We value unexpected perspectives and people who think differently, so just be you
- Unlimited AI tooling - no token limits or approvals needed. Just try things
- Work on a product genuinely loved by tens and tens of thousands of pets, pet parents and vets
- We're growing FAST. It's an exciting time to join and you'll directly impact the future of our products
- We say "steward" not "owner" – the accountability is real, the language signals how we hold it

And the perks:

- Competitive Series A salary + meaningful equity
- Hybrid working (3 days Sydney office, flexible WFH)
- Latest MacBook Pro and a top setup
- Two team retreats each year
- Office dogs for cuddles and interruptions
- Bean to cup coffee machine, unlimited fruit and snacks. Toblerone on-tap

How to apply

Apply via the link, along with a quick note highlighting (bonus points if you include a photo of your pet 🐾):

- The most impressive system you’ve built (why it mattered, what was tough, lessons learned)
- An AI feature you’ve shipped (how you evaluated success, guardrails, results)
- What excites you about working at Fetch
- Links to your shipped work (GitHub/portfolio)

## About Fetch Pet

## Company Overview
- **One-liner**: Fetch Pet is an Australian pet insurance and health platform that combines insurance, 24/7 vet support, and a health app to simplify pet care for modern pet parents.
- **Entity Type**: Private (Series A)
- **Headquarters**: Sydney, Australia
- **Founded**: 2022
- **Founders**: Phil Wilson-Brown (CEO) and Foo Xin (CTO)

## Core Business
- **Primary industry/industries**: Pet Insurance, Pet Health Technology, Insurtech
- **Target customers**: B2C – pet owners (dog and cat parents) in Australia
- **Mission or purpose statement**: To give every pet access to the best vet care with great cover, and to help Aussie pets thrive through a subscription that brings together insurance, prevention, insights, and rewards.

## Products & Services
- **Fetch Pet Insurance**: Comprehensive pet insurance covering up to $30k per year, including all conditions (hereditary, cancer, dental, etc.) with no sub-limits. Covers injury (2-day wait), illness (30-day wait), and specified conditions (90-day wait).
- **FetchPay™**: Claims payment system that pays vets directly, reducing out-of-pocket costs for pet parents.
- **24/7 Vet Support**: In-app chat and phone access to a veterinary team for emergencies and health questions.
- **Fetch Health App**: A one-stop pink app for insurance, health records, care plans, and rewards – designed to bring together all aspects of pet health management.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding – USD $3.2 million (Seed round led by Airtree Ventures in September 2023); Series A raised from Lightspeed and Airtree (amount undisclosed)
- **Notable Investors/Partners**: Airtree Ventures, Lightspeed Venture Partners; backed by vets, insurance CEOs, pet retailers, startup founders, and tech operators. Member of Pet Industry Australia. Insurance underwritten by Pacific International Insurance.
- **Growth Signals**: Rated #1 by Choice Magazine; 4.9 ⭐ rating on ProductReview; headcount grew 42.9% YoY to ~34 employees; actively hiring 11+ roles; expanding to cats and kittens; two team retreats annually.

## Competitive Advantages
- **Vertically integrated platform**: Builds its own insurance platform, runs its own claims, and handles everything from cover setup to customer support – unlike many competitors who white-label.
- **Vet-led team**: Founders and many team members are vets, vet nurses, or insurance pros with experience caring for over 1 million pets, giving deep domain expertise.
- **Direct-to-vet claims (FetchPay™)**: Reduces friction for pet parents by paying vets directly.
- **Australian-owned and operated**: Holds its own AFSL (No 540762), giving it full control over product design and customer experience.
- **Strong brand and customer love**: Top-rated on ProductReview and Choice Magazine, with a distinctive pink brand and playful tone.

## Strategic Focus
- **AI-driven pet health**: Actively building AI-powered clinical workflows for triage, symptom evaluation, summarisation, and personalised care recommendations.
- **Platform expansion**: Moving from pure insurance to a broader pet health ecosystem (prevention, insights, rewards).
- **Event-driven architecture**: Investing in real-time, event-driven systems to integrate fragmented veterinary data and trigger health insights.
- **Scaling the team**: Aggressively hiring across engineering, data, product, marketing, and operations to support rapid growth.

## Why Work Here
- **Culture**: Described as ambitious, collaborative, and genuinely fun – "weird is welcome" and team members are encouraged to debate with founders and contribute to strategy.
- **Work policy**: Hybrid – 3 days in Sydney office (Tue/Wed/Thu) with flexible WFH.
- **Perks**: Competitive Series A salary + meaningful equity; latest MacBook Pro; unlimited AI tools (Cursor, Claude) with no token limits; office dogs; bean-to-cup coffee machine, unlimited fruit and snacks; two team retreats per year (recently Blue Mountains, SXSW, Singapore).
- **Engineering culture**: Engineers work directly with vets, ops, and product teams; ownership of high-impact features; emphasis on shipping real products that improve pet health outcomes.
- **Growth opportunity**: Early-stage (Series A) with fast growth – direct impact on product direction and company trajectory.

## Sources
1. [fetchpet.com.au](https://www.fetchpet.com.au/) – Official site
2. [fetchpet.com.au/about](https://www.fetchpet.com.au/about) – About page
3. [fetchpet.com.au/careers](https://www.fetchpet.com.au/careers) – Careers page
4. [linkedin.com/company/fetchpetau](https://au.linkedin.com/company/fetchpetau) – LinkedIn company page
5. [fetchpet.com.au/careers/senior-software-engineer-(ai-and-platform)](https://www.fetchpet.com.au/careers/senior-software-engineer-(ai-and-platform)) – Senior Software Engineer job posting

## Other roles at Fetch Pet

- [Head of Growth](https://feeny.ai/job/head-of-growth-fetch-pet-sydney-y8gnnz924wxx) — Sydney, Australia
- [Vet Technical Operations Associate](https://feeny.ai/job/vet-technical-operations-associate-fetch-pet-sydney-1hqvt4xe5v90) — Sydney, Australia
- [Social & Content Lead](https://feeny.ai/job/social-content-lead-fetch-pet-sydney-vbhd0adxsxh4) — Sydney, Australia
- [Customer Experience & Comms Specialist](https://feeny.ai/job/customer-experience-comms-specialist-fetch-pet-sydney-gwjpbp4k37zs) — Sydney, Australia
- [Customer Operations Lead, Claims](https://feeny.ai/job/customer-operations-lead-claims-fetch-pet-sydney-pz9pdnv4ggrh) — Sydney, Australia
- [Front-end Engineer (React)](https://feeny.ai/job/front-end-engineer-react-fetch-pet-sydney-34vdvf95tes9) — Sydney, Australia
- [Software Engineer (AI and Platform)](https://feeny.ai/job/software-engineer-ai-and-platform-fetch-pet-sydney-5w7a1qdhwthv) — Sydney, Australia