---
title: 'Senior Software Engineer, Applied AI and Customer Solutions at Coursera'
canonical: 'https://feeny.ai/job/senior-software-engineer-applied-ai-and-customer-solutions-coursera-india-mkkqxtwa8jym'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Software Engineer, Applied AI and Customer Solutions at Coursera

- **Company:** Coursera
- **Location:** India
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-09
- **Apply:** https://app.careerpuck.com/job-board/udemy/job/6145774004?gh_jid=6145774004

## Job description

## About Coursera + Udemy

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our [blog](https://blog.coursera.org/coursera-and-udemy-are-now-one-company-creating-the-worlds-most-comprehensive-skills-platform/).

Why join us now?

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

Shape what comes next

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

Job Overview

As a Senior Software Engineer, you will join a fast-paced innovation team that builds and deploys AI-powered solutions directly with Coursera's enterprise and campus customers. You will sit at the intersection of AI/Data Engineering, cloud and security architecture, and customer-facing solutioning — working hands-on with customers to map their workflows and data, prototype solutions quickly, and harden the ones that prove valuable into production deployments.

You'll operate across the full engagement lifecycle: scoping a customer's environment and pain points like a consultant, prototyping working demos in real time with the customer, and then hardening the strongest patterns into production-grade, secure and compliant deployments. This role is customer-facing and will require regular travel to customer sites (domestic and occasionally international) for discovery, prototyping, and go-live phases of engagements. You will work closely with Product Managers, AI Specialists, Data Analysts, and other Engineers on the team, and directly with customer executive sponsors and IT/data owners, to decide what gets standardized, deployed, or retired.

## Key Responsibilities

- Scope customer environments directly with executive sponsors and IT/data owners — mapping systems, data models, and workflows to identify the real business problem, not just the stated one
- Rapidly prototype and demo working solutions in front of customers, iterating in real time to prove value fast
- Serve as the bridge between customer & core engineering team to harden validated prototypes into production deployments
- Design and implement multi-tenant, hybrid, or customer-controlled deployment architectures, as per customer's data residency, privacy, and IT-maturity requirements
- Build and own identity and access management, encryption, and secure cross-network connectivity (mTLS, VPC peering/PrivateLink, API gateways) for customer-embedded deployments
- Bring security, data-residency and compliance judgment into discovery conversations before a commercial commitment is made, not after
- Own CI/CD, observability, and production support for systems living inside customer environments
- Recognize repeatable patterns across customer engagements and feed field evidence back to Product to inform what should be standardized, deployed more broadly, or retired
- Collaborate closely with Product Managers, AI Specialists, and Program Managers to scope problem statements with a laser focus on customer and business impact
- Travel to customer sites as needed (expect regular travel) to support scoping, prototyping, and go-live phases of an engagement, including in-person workshops and executive readouts

## Basic Qualifications

- 5+ years of experience in a software engineering role, with strong hands-on backend engineering and cloud infrastructure experience
- 1+ years of experience building production-grade agentic AI solutions
- Proficiency in backend languages such as Python, Java, Typescript and technologies such as Docker, Kubernetes and Kafka with comfort working across the stack
- Deep understanding of cloud platforms (AWS preferred), able to design and operate both multi-tenant and hybrid customer-cloud deployment models
- Strong experience with data engineering fundamentals — ingesting, cleaning, and normalizing messy, inconsistent customer data across disparate source systems
- Working knowledge of identity and access management, encryption/key management, and secure network patterns (VPC peering, PrivateLink, mTLS) for customer-embedded or regulated environments
- Demonstrated comfort operating directly with customers — scoping ambiguous problems, running discovery, and demoing work-in-progress solutions live, in person and remotely
- Willingness and ability to travel regularly to customer sites, domestically and occasionally internationally, as engagement needs require
- Prior experience leading projects and debugging complex issues with minimal supervision

## Preferred Qualifications

- Experience with modern agentic AI tooling such as LangChain, LangGraph, FastMCP, RAG, or MCP
- Experience with Postgres, DuckDB, pgvector, or similar analytical/transactional data layers
- Prior experience in a solutions engineering, professional services, or technical consulting role where you owned a customer relationship end-to-end, including on-site engagement
- Familiarity with data privacy and residency regimes relevant to enterprise/education/government customers (e.g., GDPR, FERPA, DPDPA, HIPAA)
- Demonstrated ability to work in a fast-paced, ambiguous environment and make sound technical trade-offs with limited guidance
- Excellent communication skills, with the ability to translate technical constraints into terms an executive sponsor or non-technical stakeholder can act on

Why Join Us?

- Work on high-visibility engineering problems with direct, measurable impact on enterprise and campus customers
- Work directly with strategic customers across geographies, owning engagements end-to-end rather than a narrow slice of a roadmap
- Directly influence what graduates from customer-facing custom solutions into Coursera's core product
- Be part of a lean, cross-functional team (Engineering, AI Specialists, Product, Program Management) with high autonomy and high trust and become a go-to technical leader
- Be part of a mission-driven company transforming global access to education and upskilling in the AI era

#LI-C For more information about how Coursera collects and uses your personal information, please see our [Coursera + Udemy Global Applicant Privacy Notice](https://files.clinchtalent.com/1d7f2c0f91ebf75d580f56447fa54859/2acb24eb91f1e23b90ac9e9285de5aaf/Coursera%20and%20Udemy%20Global%20Applicant%20Privacy%20Notice.pdf).

To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page.

If you encounter suspicious recruitment activity, please report it via our [Fraudulent Activity Submission Form.](https://forms.gle/Mb8UktwuaJAukb3H7)

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruiting@coursera.org.

## About Coursera

## Company Overview
- **One-liner**: Coursera is a global online learning platform that partners with leading universities and companies to offer courses, certificates, and degrees, enabling individuals and organizations to build job-relevant skills.
- **Entity Type**: Public (NYSE: COUR)
- **Headquarters**: Mountain View, California, USA
- **Founded**: 2012
- **Founders**: Andrew Ng and Daphne Koller

## Core Business
- **Primary industry**: EdTech, online learning, professional development and credentialing
- **Target customers**: B2C (individual learners), B2B (enterprises and teams via Coursera for Business), B2G (governments and institutions)
- **Mission**: “To provide universal access to world-class learning” [coursera.org](https://www.coursera.org/about)

## Products & Services
- **Courses & Specializations**: Free and paid online courses across AI, data science, business, health, and more, often with shareable certificates.
- **Professional Certificates**: Job-aligned programs co-created with employers like Google, IBM, and Microsoft (e.g., Google Cybersecurity, IBM Data Analyst).
- **Online Degrees**: Bachelor’s and master’s degrees from accredited universities in fields such as computer science, data, and business.
- **Coursera Plus**: Annual subscription offering unlimited access to most courses, Specializations, and Professional Certificates.
- **Coursera for Business (Teams & Enterprise)**: Enterprise learning platform with analytics, skills benchmarking, and tailored workforce training. [coursera.org](https://www.coursera.org/)
- **AI-Powered Features**: Coach (personalized guide), Role Play, Course Builder, and Skills Tracks — all designed to deliver scalable, personalized learning.
- **Udemy Merger (Pending)**: In December 2025, Coursera announced a definitive agreement to combine with Udemy, creating one of the world’s most comprehensive skills development platforms (all-stock transaction, subject to approvals). [investor.coursera.com](https://investor.coursera.com/news/news-details/2026/Coursera-Reports-Fourth-Quarter-and-Full-Year-2025-Financial-Results/default.aspx)

## Market Standing
- **Valuation/Market Cap**: Not publicly available in provided sources (public company; market cap fluctuates and is not disclosed in the search results).
- **Key Metric**: Full-year 2025 revenue of $757 million (up 9% YoY). Guidance for 2026: $805–815 million. [investor.coursera.com](https://investor.coursera.com/news/news-details/2026/Coursera-Reports-Fourth-Quarter-and-Full-Year-2025-Financial-Results/default.aspx)
- **Notable Investors/Partners**: Over 375 university and industry partners including Google, IBM, Microsoft, Stanford, Yale, and Anthropic. Key shareholders: New Enterprise Associates (NEA) and Andrew Ng (Chairman).
- **Growth Signals**: 197 million registered learners as of Dec 31, 2025; 93% net retention rate for paid enterprise customers; Q4 2025 revenue growth of 10% YoY; India development center expected to drive 33% of product innovation by 2027; merger with Udemy to expand reach.

## Competitive Advantages
- **Trusted Credentials**: Courses and certificates issued directly by top universities and industry leaders (Google, IBM, etc.), widely recognized by employers.
- **AI-Powered Personalization**: Generative AI features (Coach, Role Play, Course Builder) differentiate the learning experience.
- **Scale & Catalog**: One of the largest online learning catalogs globally, covering high-demand fields like GenAI, data science, and cybersecurity. [coursera.org](https://www.coursera.org/)
- **Public Benefit Corporation & B Corp**: Demonstrates commitment to social impact and accessible education.

## Strategic Focus
- **AI Integration**: Continuing to embed AI across the platform to improve learning outcomes and instructor/partner tools.
- **Udemy Combination**: Completing the merger with Udemy to create the most comprehensive skills platform for both individual learners and enterprises.
- **India Expansion**: Building a cross-functional development center in India (product, engineering, data, design) to drive local and global innovation. [careers.coursera.com](https://careers.coursera.com/india-tech-jobs)
- **Enterprise & Government Upskilling**: Scaling Coursera for Business to serve larger organizations and public sector clients worldwide.

## Why Work Here
- **Culture & Impact**: Mission-driven environment focused on transforming lives through learning. Annual “Make-A-Thon” encourages innovation across teams.
- **Career Growth**: Extensive careers rubric, opportunities to work on high-impact projects, and early influence in new geographies (e.g., India Tech Jobs).
- **Remote/Hybrid Policy**: Not explicitly defined in provided materials, but roles are located in Mountain View (HQ) and India (Delhi/NCR); likely offers hybrid or remote flexibility.
- **Engineering & Product Teams**: Cross-functional setup in India covering enterprise payments, machine translations, API platform, and notifications — with autonomy to execute independently. [careers.coursera.com](https://careers.coursera.com/india-tech-jobs)
- **Diverse Roles**: Current openings include Content Production Manager, Instructional Designer, Learning Designer, Degree Program Operations Specialist, and more. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/coursera)

## Sources
1. [coursera.org](https://www.coursera.org/about) – About Coursera
2. [coursera.org](https://www.coursera.org/) – Main site (product details, FAQs)
3. [investor.coursera.com](https://investor.coursera.com/news/news-details/2026/Coursera-Reports-Fourth-Quarter-and-Full-Year-2025-Financial-Results/default.aspx) – Q4 & FY2025 Financial Results
4. [careers.coursera.com](https://careers.coursera.com/india-tech-jobs) – India Tech Jobs page (development center info)
5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/coursera) – Careers page (open positions)

## Other roles at Coursera

- [Enterprise Account Executive Korea](https://feeny.ai/job/enterprise-account-executive-korea-coursera-south-korea-z08a7r8ddzvm) — South Korea
- [Senior Manager Marketing](https://feeny.ai/job/senior-manager-marketing-coursera-japan-dsv7rh0hfwjg) — Japan
- [Staff Product Designer](https://feeny.ai/job/staff-product-designer-coursera-india-bftv2y12awd6) — India
- [Senior Software Test Engineer](https://feeny.ai/job/senior-software-test-engineer-coursera-toronto-t5d2cst20ncz) — Toronto, Canada
- [Senior Consumer Strategy and Business Development Manager](https://feeny.ai/job/senior-consumer-strategy-and-business-development-manager-coursera-united-states-d9yx0kv427rn) — United States
- [Monetization Strategy & Operations Lead](https://feeny.ai/job/monetization-strategy-operations-lead-coursera-denver-c48gwa6qj61n) — Denver, CO
- [Account Director, Education](https://feeny.ai/job/account-director-education-coursera-united-states-2f40b7s2q8wt) — United States
- [FP&A Manager, Consumer](https://feeny.ai/job/fp-a-manager-consumer-coursera-united-states-m2sesn5v7t95) — United States
- [Director, FP&A Systems and Transformation](https://feeny.ai/job/director-fp-a-systems-and-transformation-coursera-united-states-1gymkzkd9d8e) — United States
- [Revenue Operations Manager - Degrees (Gurugram)](https://feeny.ai/job/revenue-operations-manager-degrees-gurugram-coursera-india-4mj69nxfxtax) — India