--- title: 'Senior Software Engineer - Conversational AI (Python) at Glia' canonical: 'https://feeny.ai/job/senior-software-engineer-conversational-ai-python-glia-estonia-dq66qfvrpjev' type: 'job' last_seen: '2026-10-17' --- # Senior Software Engineer - Conversational AI (Python) at Glia - **Company:** Glia - **Location:** Estonia - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-01 - **Last confirmed live:** 2026-10-17 - **Apply:** https://jobs.ashbyhq.com/glia/64e76f17-1ece-442d-8ce6-a1d68e5f4dd4 ## Job description ## About Glia Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at [glia.com](http://glia.com). Job Title: Senior Software Engineer Location: Estonia Meet Team Vector: Team Vector builds the AI that talks directly to the customers of banks and credit unions. When someone calls their credit union to check a balance, dispute a charge, or ask about a loan, it’s our agent on the other end of the line. Our vision: To build the world’s most intuitive and trusted customer-facing banking AI agents Our mission: To build and scale a fully agentic voice AI framework that drives high-value customer interactions. We unify our runtime architecture, remove configuration friction, and keep our existing systems fully stable so customers never see a disruption. Why This Work Is Interesting: Voice AI with very low latency. People notice every pause in a conversation. We aim for the best voice AI experience available, which means working to shave milliseconds off every hop: speech recognition, LLM inference, tool calls, and speech synthesis. Latency is a first-class engineering constraint for us, not an afterthought. LLM architecture under real constraints. Banking is one of the most regulated places to put an LLM in front of a customer. Every response has to be safe, accurate, compliant, and on-brand, and it still has to feel natural. That calls for a detailed harness around the model: guardrails, grounding, policy enforcement, verification layers, and controlled agentic flows. Building those controls without giving up speed or conversational quality is one of the hardest and most interesting problems in applied AI right now. Real impact at scale. The agents you build will handle real conversations for real people across hundreds of financial institutions. What you ship matters. A global team. Team Vector works across Europe and Vancouver, Canada, and collaborates closely with teams on both continents. You’ll work with experienced engineers who care about craft and move quickly. What You’ll Do: - Design, build, and ship the core of our agentic voice AI framework, from conversation orchestration to tool calling and runtime architecture. - Build and evolve the harness controls (guardrails, grounding, policy checks, evaluation) that make our LLM agents trustworthy enough for banking. - Work on latency end to end: profile, measure, and optimize every stage of the real-time voice pipeline. - Help unify our runtime architecture and remove configuration friction so new banking use cases can launch quickly. - Keep our existing production systems stable and reliable while we build what comes next. - Work with product, design, and engineering teams across Europe and Vancouver to turn ambiguous problems into shipped outcomes. - Use AI-assisted development tools daily and help set the standards for how we review and verify agent-generated code. Our Tech Stack: - Coding languages: Python, Elixir, TypeScript, React (JavaScript) - Persistence: Amazon RDS for PostgreSQL, DynamoDB, S3 - Infrastructure: AWS - Monitoring: DataDog - CI/CD: Jenkins, Argo CD - AI: Gemini, Claude Code - Infrastructure as Code: Terraform - Other: Kafka, GitHub, Kubernetes, Docker What We’re Looking For: AI Systems Experience: A core requirement. You have built production AI systems before and you understand LLM architecture well: prompting and context management, tool use and agentic flows, retrieval and grounding, evaluation, and the tradeoffs between latency, cost, and quality. Real-time or voice AI experience is a strong plus, and so is experience with agent SDKs (such as the Claude Agent SDK or OpenAI Agents SDK). Architecture & Technical Judgment: You own the design of complex components, make sound tradeoffs, and spot risk early. When AI writes more of the code, system design becomes the scarce and highly valued skill. Excellent: Trusted, Fast Delivery: You ship fast without cutting corners. You have a track record of reliable outcomes, de-risking projects, and owning quality, including verifying and standing behind agent-generated code. Applied AI Fluency: You actively use tools like Claude to design, build, review, and ship. You can direct agents, verify their output, and you know where they help and where they don’t. Proactive: You see problems before they’re assigned to you and act on them. You partner with PMs to take projects from idea to delivery, and you raise issues, propose solutions, and drive them forward without waiting to be asked. Adaptable: You do well in a fast-paced environment where priorities, tools, and the AI landscape itself change quickly. You adjust without losing momentum. Curious: Learning Velocity: You’re hungry to learn. You run at unfamiliar problems, pick up new tools and practices quickly, and share what you learn with the people around you. Cross-Continental Collaboration: You communicate clearly in writing and in person, and you do well on a distributed team. You can reliably overlap at least 2 hours a day with Pacific Time (9:00–11:00 AM PT) to work closely with teammates in Vancouver. Leadership Instincts: You set direction, unblock people, and raise the bar without micromanaging. Ideally, you bring prior tech lead, team lead, or mentorship experience Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. The Glia Talent Acquisition team uses @[glia.com](http://glia.com) and @[gliatalent.com](http://gliatalent.com) email addresses for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our [Recruitment Privacy Notice page](https://www.glia.com/eu-recruitment-privacy-notice) or contact our talent team via talent@glia.com ## About Glia ## Company Overview - **One-liner**: Glia provides a unified AI-powered platform for customer interactions, purpose-built for the banking industry, enabling financial institutions to unify voice, digital, and AI to improve service and efficiency. - **Entity Type**: Private (Growth Stage) - **Headquarters**: New York, NY, USA - **Founded**: 2012 - **Founders**: Dan Michaeli (CEO) and Justin DiPietro (CTO) ## Core Business - **Primary industry/industries**: Banking AI, Customer Service Software, Financial Technology (Fintech) - **Target customers**: B2B, specifically regional and community banks and credit unions (Financial Institutions) - **Mission or purpose statement**: To help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. ## Products & Services - **Glia AI Platform**: A unified, AI-powered platform for customer interactions, purpose-built for banking. It unifies voice, digital, and AI on a single platform. - **ChannelLess® Architecture**: A proprietary architecture that eliminates the friction of traditional customer service by unifying voice and digital on one AI-powered platform, ensuring no data is lost during transfers between human and AI. - **AI for All™ Suite**: An AI suite that enhances the entire interaction journey, from self-service to agent and manager tools, designed to deliver proven ROI. - **Voice AI**: A voice solution that is 50% faster than the nearest competitor, with human-like responsiveness and low latency. - **Virtual Assistants**: AI-powered self-service tools designed for banking interactions. ## Market Standing - **Valuation/Market Cap**: Not publicly available (Private company) - **Key Metric**: Total Funding (Not publicly available in search results) - **Notable Investors/Partners**: Not explicitly listed in search results, but the company serves 700+ banks, credit unions, and financial institutions. - **Growth Signals**: The company reports 10 billion+ successful interactions, serves 700+ financial institutions, and has a workforce across 10 countries. It was recognized as a Great Place to Work in 2025 and 2026. ## Competitive Advantages - **Purpose-built for banking**: The platform is specifically engineered for the unique needs of financial institutions, with 1,000+ pre-built banking journeys and a zero-hallucination guarantee for AI. - **ChannelLess® Architecture**: A proprietary architecture that unifies voice, digital, and AI, ensuring seamless handoffs and no data loss. - **Fastest Voice AI**: Claims to be 50% faster than the nearest competitor. - **Industry-first guarantee**: Offers a zero-hallucination and prompt injection guarantee for its banking AI. - **Transparent Pricing**: "Priceless Pricing™" model with no hidden fees, no limits on seats, minutes, or AI. ## Strategic Focus - **Deepen AI capabilities**: Continue to lead in banking-specific AI with a focus on zero-hallucination guarantees and human-like interactions. - **Expand market share**: Grow its base of 700+ financial institution clients, particularly regional and community banks and credit unions. - **Drive ROI for clients**: Help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. - **Maintain industry leadership**: Leverage its purpose-built platform and proprietary architecture to stay ahead of generic AI and contact center solutions. ## Why Work Here - **Award-winning culture**: Certified as a Great Place to Work, with 92% of employees saying it's a great place to work (vs. 57% at a typical U.S. company). Ranked #20 on Fortune's Best Workplaces in New York™ 2026 and #30 on Fortune's Best Workplaces in Technology™ 2025. - **High employee trust**: 99% feel welcome when they join, 95% believe employees are entrusted with real responsibility, 94% say management is competent, and 93% believe management is honest and ethical. - **Global and remote-friendly**: Workforce across 10 countries, with many remote positions available across the US, Canada, Estonia, Mexico, Poland, Portugal, and Spain. - **Strong values**: Culture built on PACE values (Proactive, Adaptable, Curious, Excellent) with a strong emphasis on DEI. - **Competitive benefits**: Offers competitive salary, high-growth environment, referral bonuses, and team/company-wide events. - **Open roles**: 38 open positions across Engineering, Sales, Customer Success, Marketing, and Operations, with a mix of remote, hybrid, and on-site options. ## Sources 1. [glia.com](https://www.glia.com/) 2. [glia.com/careers](https://www.glia.com/careers) 3. [glia.com/about](https://www.glia.com/about) 4. [jobs.ashbyhq.com/Glia](https://jobs.ashbyhq.com/Glia) 5. 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