--- title: 'Senior Software Engineer, Customer Insights at Together AI' canonical: 'https://feeny.ai/job/senior-software-engineer-customer-insights-together-ai-san-francisco-7ycbbskqwg69' type: 'job' last_seen: '2026-09-11' --- # Senior Software Engineer, Customer Insights at Together AI - **Company:** Together AI - **Location:** San Francisco, CA - **Posted:** 2026-07-30 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/togetherai/jobs/5196805007 ## Job description ## About the Role Together.ai is looking for a Senior Software Engineer to join the Customer Insights team. Customer Insights owns the customer-facing visibility layer of Together's Cloud — the systems that help customers understand what's happening in their environment, trace back what happened and why, and act on it with confidence. Every time a customer needs to understand their own activity — what happened, who did it, when, and whether it needs attention — they rely on the systems we build. Whether it's a developer inspecting recent activity, an enterprise team auditing their organization, or an operator diagnosing an anomaly, we make that visibility clear and trustworthy: simple for everyday cases, robust enough for complex organizational needs. We're turning today's fragmented visibility patterns into coherent product and platform foundations, and building toward a next generation of insight tooling that summarizes activity, explains anomalies, and correlates signals across surfaces — for both human operators and autonomous agents. You'll take ambiguous problems and turn them into a clear technical direction. You'll set the technical approach for significant pieces of the system, weigh in on architecture beyond your immediate area, and help less experienced engineers navigate unfamiliar problem spaces. You'll have real autonomy over how problems get solved, paired with a team that reviews, debates, and learns in the open. ## Responsibilities - Design and ship core features of Together's Customer Insights platform — the systems customers rely on to see, trace, and act on their own activity. - Drive the technical design for new capabilities, including proposing architecture, writing design docs, and getting buy-in across teams. - Partner with Data Platform and Observability engineering teams to leverage Together’s core data stack and capabilities to build out Customers Insights data collection and stream processing systems. - Own significant areas of the system end-to-end — from design through implementation, testing, rollout, and long-term health. - Write and maintain critical-path backend and product code used by multiple teams and customer-facing surfaces. Identify risks and blockers early, drive resolution across team boundaries. ## Requirements - 4+ years building and operating production distributed systems or customer-facing backend platforms. - Experience designing and scaling data pipelines for high-volume ingestion and real-time querying specifically (the "at scale" specialization, distinct from #1's general systems experience). - Strong programming skills in one or more of Go, Python, Java,TypeScript, C++, or similar production languages. - Excellent communication skills – able to write clear design docs and work effectively with both technical and non-technical team members - Strong data modeling instincts — comfort working with schemas, queries, and relational and/or non-relational data at scale. - Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related technical field, or equivalent practical experience. ## Nice to Have - Interest in, or some exposure to, stream processing, data pipelines, notification systems, or analytical systems (this is a great team to learn them on) ## About Together AI Together AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tuning and reinforcement learning for creating frontier-level specialized models, and pre-training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month. ## Compensation We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $180k - 250k + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge. ## Equal Opportunity Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. Please see our privacy policy athttps://www.together.ai/privacy. ## About Together AI ## Company Overview - **One-liner**: Together AI is the AI Native Cloud, a full-stack platform for production AI that provides inference, fine-tuning, and GPU compute powered by cutting-edge systems research. - **Entity Type**: Private (Series C) - **Headquarters**: San Francisco, California, United States - **Founded**: 2022 - **Founders**: Vipul Ved Prakash (CEO), Ce Zhang (CTO), Tri Dao (Chief Scientist), Chris Ré, Percy Liang ## Core Business - **Primary industry**: AI Infrastructure / Cloud Computing - **Target customers**: B2B – AI-native startups (e.g., Cursor, Decagon, Eleven Labs), enterprise SaaS (Salesforce, Zoom, Zomato), and AI researchers. - **Mission**: “Significantly lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models” — with a commitment to open and transparent AI development. ## Products & Services - **Serverless Inference**: Fast on-demand inference for open-source models with no infrastructure management. - **Batch Inference**: Asynchronous processing of massive workloads (up to 30B tokens per model) at reduced cost. - **Dedicated Model Inference**: Deploy models on dedicated GPU infrastructure for speed and control. - **Dedicated Container Inference**: GPU infrastructure optimized for generative media (video, audio, image). - **Fine-Tuning**: Fine-tune open-source models using latest research techniques (improves accuracy, reduces hallucinations). - **Accelerated Compute**: Self-serve instant clusters to thousands of GPUs, optimized with Together Kernel Collection. - **Model Shaping**: Tools to accelerate inference, model shaping, and pre-training. - **Managed Storage**: High-performance object storage and parallel filesystems with zero egress fees. - **Sandbox**: Fast, secure code sandboxes for AI app/agent development environments. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed; recent Series C reportedly doubled valuation (amount undisclosed) [cbinsights.com](https://www.cbinsights.com/company/together-4) - **Key Metric**: **Total Funding** – $1.334B (including $800M Series C announced in mid-2026) [cbinsights.com](https://www.cbinsights.com/company/together-4) - **Notable Investors/Partners**: Kleiner Perkins, NVIDIA, Salesforce Ventures, Prosperity7 Ventures (Aramco), and 29+ others across rounds. - **Growth Signals**: - Headcount grew 91% YoY to ~280 employees [linkedin.com](https://www.linkedin.com/company/togethercomputer) - Acquired CodeSandbox (Dec 2024) and Refuel.AI (May 2025) - Customers include Cursor, Decagon, Eleven Labs, AI21, Hedra, Cartesia, Salesforce, Zoom, Zomato - Published nine papers at ICML 2026; open-sourced ParallelKernelBench ## Competitive Advantages - **Full-stack AI platform** covering inference, fine-tuning, compute, storage, and sandboxes — all integrated. - **World-class research team** co-designing algorithms, kernels, and hardware (e.g., Tri Dao, co-inventor of FlashAttention). - **Open-source commitment** and contributions (models, datasets, research) build developer trust and ecosystem lock-in. - **Cost performance**: Claims 2x faster inference and 60% lower cost vs. alternatives through research-driven optimizations. ## Strategic Focus - Accelerate the shift to open-source AI by making it economically viable at scale. - Continue investing in systems research (GPU programming, kernel optimization, model shaping) to improve performance and cost. - Expand enterprise adoption through dedicated deployments and partnerships. - Grow the platform’s capabilities (e.g., managed storage, sandboxes) to reduce friction for AI-native builders. ## Why Work Here - **Culture**: Values include “Do more with less,” “Open and responsible development,” “Empower innovation,” and “Optimizers” — a research-driven, mission-oriented environment. - **Remote/Hybrid/Office**: Primarily office-based in San Francisco (251 Rhode Island Street) with employees across 16 countries. Office perks include lunch, dinner, snacks, parking/transit stipends, and relocation support. - **Benefits**: Competitive salary and equity, 401K matching, health/dental/vision insurance, flexible PTO, generous parental leave, life and disability protection. - **Engineering Culture**: Deep focus on systems research and open-source; engineers work alongside leading AI researchers (e.g., Tri Dao, Ce Zhang). Talent sourced from Apple, Google, Amazon, NVIDIA, Stanford AI Lab. - **Career Growth**: 53 active job postings (as of mid-2026); roles span ML engineering, platform engineering, research, and go-to-market. High growth trajectory offers rapid advancement. ## Sources 1. [together.ai/about-us](https://www.together.ai/about-us) 2. [together.ai/](https://www.together.ai/) 3. [together.ai/careers](https://www.together.ai/careers) 4. [linkedin.com/company/togethercomputer](https://www.linkedin.com/company/togethercomputer) 5. [cbinsights.com/company/together-4](https://www.cbinsights.com/company/together-4) ## Other roles at Together AI - [Staff Engineer, Distributed Storage and HPC & AI Infrastructure](https://feeny.ai/job/staff-engineer-distributed-storage-and-hpc-ai-infrastructure-together-ai-qmwmf2cw8b8j) — Bengaluru, India - [Senior ABM & Campaign Manager](https://feeny.ai/job/senior-abm-campaign-manager-together-ai-san-francisco-b4m47ckm79bn) — San Francisco, CA - [Technical Support Engineer - India](https://feeny.ai/job/technical-support-engineer-india-together-ai-pune-or-bangalore-mwn804cwswws) — Pune OR Bangalore, India - [Senior Software Engineer — Infra Agent Systems](https://feeny.ai/job/senior-software-engineer-infra-agent-systems-together-ai-san-francisco-xc82f200r1ws) — San Francisco, CA - [Senior ABM & Campaign Manager](https://feeny.ai/job/senior-abm-campaign-manager-together-ai-san-francisco-zc1zxaar2h1f) — San Francisco, CA - [Senior Software Engineer — Infra Agent Systems](https://feeny.ai/job/senior-software-engineer-infra-agent-systems-together-ai-amsterdam-0kn67tn8tkvp) — Amsterdam, Netherlands - [Senior Software Engineer — Infra Agent Systems UK](https://feeny.ai/job/senior-software-engineer-infra-agent-systems-uk-together-ai-london-bxf797ge7pxk) — London, United Kingdom - [Senior Software Engineer — Infra Agent Systems Remote India](https://feeny.ai/job/senior-software-engineer-infra-agent-systems-remote-india-together-ai-india-4y1jwwt42nqs) — India - [HR Coordinator- Amsterdam](https://feeny.ai/job/hr-coordinator-amsterdam-together-ai-amsterdam-e41wg9k2gakq) — Amsterdam, Netherlands - [Staff Software Engineer, Inference / Compute Infrastructure Engineering](https://feeny.ai/job/staff-software-engineer-inference-compute-infrastructure-engineering-together-5j8djmf3gdbk) — London, United Kingdom