--- title: 'Senior Software Engineer (Customer Success) at Sphere Laboratories, Inc.' canonical: 'https://feeny.ai/job/senior-software-engineer-customer-success-sphere-laboratories-inc-united-states-4jf1awvbsw6y' type: 'job' last_seen: '2026-11-04' --- # Senior Software Engineer (Customer Success) at Sphere Laboratories, Inc. - **Company:** Sphere Laboratories, Inc. - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-11-03 - **Last confirmed live:** 2026-11-04 - **Apply:** https://jobs.lever.co/sphere-laboratories/22db3e8c-7e77-4127-ada6-47c7bb93595b ## Job description Sphere Labs The infrastructure moving the world's money today was built for another era: slow rails, walls between markets, and compliance layered in over time creating friction. Sphere Labs is building what comes next: modern, compliance-native infrastructure for cross-border payments and settlement, designed from the ground up to work for the businesses and regulated institutions it actually runs through. We work in active partnership with banks, licensed entities, and the regulators and jurisdictions shaping how global money moves, because the infrastructure that earns institutional trust has to be built alongside it. Backed by Coinbase, Kraken, The Chernin Group, Jump Trading, Hudson River Trading, and some of the world's largest sovereign affiliates, we're a fully remote, global team building at the moment stablecoins are crossing into mainstream finance and regulated institutions are ready for modern rails. We hire self-starters: strong communicators and systematic thinkers who can look at a blank page and build something real. If you want a meaningful role in how global money movement evolves, and the upside that comes with getting in early, we'd like to meet you. ## What You'll Do - Build internal tooling, automations, and workflows that allow to identify patterns in support volume, reduce manual effort and make the team faster. - Own engineering support end-to-end. You’ll triage incoming issues, diagnose root causes, and resolve them, including writing and shipping code fixes directly when the problem warrants it. - Engage directly with customers in the context of support and communicate clearly on technical issues, timelines, and resolutions. - Partner with product and engineering to define work that makes the platform easier to support: better error messages, smarter observability, improved defaults. Quantify the impact and make the case for prioritization. - Work together with product, engineering towards a product roadmap aiming reducing the number of technical queries received by support. - Collaborate with customer support, onboarding and payment ops teams to ensure workarounds are documented and used by AI to faster customer support. - Own our customer facing documents, ensuring accuracy and usefulness so customers can unblock their own agency ## What We're Looking For - Leveraged mindset. You are able to find the best solution for a given problem that balances expediency and future-proofing. - Strong programming fundamentals and comfort working across the stack. You can read production code, trace a bug through logs, and ship a fix without a lot of handholding. - Proficient in TypeScript, React and NestJS. - Experience with API integrations, webhooks, and cloud platforms. - Excellent written communication. You can explain a technical issue precisely to a developer and clearly to a non-technical stakeholder, without losing accuracy in either direction. - Self-directed and high ownership. You can manage an open queue, triage by impact, and keep things moving asynchronously across time zones. - Familiarity with observability tooling (Sentry, structured logging, distributed tracing) is a plus. - Experience in fintech, payments, or developer-facing products is a plus. Why Sphere? We sit at the intersection of crypto infrastructure and regulated finance — at the moment those worlds are finally converging. That means: The window is now: For the first time in decades, the backbone of cross-border payments is being rebuilt. Legacy systems are fading, stablecoins are entering institutional finance, and the next settlement layer is being shaped right now. We're building it alongside the institutions that will run it, not around them. High ownership, no playbook: This is early-stage work. You’ll be making decisions, building processes from scratch, and setting the direction instead of just following one. We’re looking for people who don’t wait for instructions, but jump in and figure things out. Adaptability is the job: Strategy pivots here aren't failures, they're how we stay ahead of a fast-moving market and that’s our strength. Real traction, real stakes: SpherePay is live and trusted by 200+ businesses. SphereNet is in active development with banks and regulators across 18 jurisdictions and counting. There’s real demand, real momentum, and a huge opportunity to shape what comes next. ## About Sphere Laboratories, Inc. ## Company Overview - **One-liner**: Sphere Laboratories, Inc. builds stablecoin-based payment infrastructure for cross-border B2B transactions, offering a platform and API suite called SpherePay and a regulated shared ledger called SphereNet. - **Entity Type**: Private (Seed & Strategic rounds; total $7.8M raised) - **Headquarters**: Wilmington, Delaware, United States (with an office in Boston, MA) - **Founded**: 2022 - **Founders**: Arnold Lee (Co-Founder & CEO) ## Core Business - Primary industry/industries: Financial Services, Fintech, Blockchain Infrastructure, Payments - Target customers: B2B — fintech companies, financial institutions, money transmitters, and businesses needing cross-border payment rails. - Mission or purpose statement: “Built to provide everyone a seat at the table of modern money movement” and “to open access to the future of money movement.” ## Products & Services - **SpherePay**: A B2B payments platform and API suite that enables fintechs and institutions to move value across borders quickly, transparently, and compliantly. Supports on/off-ramp flows, multi-chain stablecoin transfers, white-label embeds, and SDKs. It offers a developer toolkit, business dashboard, and private desk services for scaling global payouts across over 160 markets. - **SphereNet**: A unified, compliant, and privacy-preserving shared ledger built on a Solana Permissioned Environment for regulated global value transfers. Uses advanced cryptography, neutral governance, and built-in compliance controls. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed for the latest rounds. (Caplight notes a Seed round in Feb 2024 and a Strategic round in Dec 2024 with undisclosed valuations.) - **Key Metric – Total Funding**: $7.8 million (Seed round of $2.8M led by TCG in Feb 2024; Strategic round of $5.0M led by Coinbase Ventures and Triton Capital in Dec 2024). - **Notable Investors/Partners**: TCG (The Chernin Group), Coinbase Ventures, Triton Capital, Echo, Anagram, Kraken Ventures, Solana Ventures. - **Growth Signals**: 53 employees (+87.5% YoY); workforce distributed across 12 countries (US, Brazil, Singapore, Colombia, India, Portugal, Norway, Argentina, Canada, France, and more); 13,524 LinkedIn followers (+245.6% yearly); recently expanded into Mexico with a regulated local entity (CNBV-registered money transmitter); active product development with Webhooks v2 launch; 3 open job postings as of Sep 2026. ## Competitive Advantages - Natively embedded compliance (AML/KYC/KYB frameworks) built directly into the payment and ledger products, allowing regulated institutions to adopt stablecoin rails without sacrificing regulatory control. - Multi-chain stablecoin support and coverage across 160+ markets, with a focus on underserved and emerging economies (e.g., US-Mexico corridor). - Leverages Solana Permissioned Environment for speed, low cost, and privacy, combined with advanced cryptography for a shared, neutral ledger. - Bare-metal banking rails and stablecoins combined in a single API/dashboard, offering an “operating system for the digital economy.” ## Strategic Focus - Deepening institutional adoption of stablecoins for cross-border payments, especially in high-volume corridors like US-Mexico. - Expanding regulated operations (recent Mexico launch) and building out in-country teams. - Continuing to invest in developer experience (Webhooks v2, SDKs, API improvements) to reduce integration time for partners. - Scaling the team with a focus on compliance, product management, and engineering talent to support growing demand. ## Why Work Here - Fully remote-first company with a distributed team across 12+ countries (US, Brazil, Singapore, India, etc.). - Engineering team is ~24% of the company (14 people), with a flat-ish structure that includes a Head of Engineering for SphereNet. - Active hiring for Frontend Engineer, SR Backend Engineer, and SR Product Manager (Onboarding & Compliance), with a strong focus on ownership and impact. - Culture described as assembling “exceptional individuals” with diverse backgrounds to “carve out this brave new world” of digital finance. - Notable perks: high growth trajectory (+87.5% YoY headcount), backing from top crypto and fintech investors (Coinbase Ventures, Kraken Ventures, Solana Ventures), and the opportunity to shape the foundational payments infrastructure for the internet. ## Sources 1. [spherepay.co](https://spherepay.co/) 2. [spherepay.co/about](https://spherepay.co/about) 3. [linkedin.com/company/sphere-laboratories](https://linkedin.com/company/sphere-laboratories) 4. [jobs.lever.co/sphere-laboratories](https://jobs.lever.co/sphere-laboratories) 5. [caplight.com/company/spherelabs](https://www.caplight.com/company/spherelabs) ## Other roles at Sphere Laboratories, Inc. - [Head of Compliance Operations and Financial Crimes](https://feeny.ai/job/head-of-compliance-operations-and-financial-crimes-sphere-laboratories-inc-ap85se1m4n67) — United States