--- title: 'Senior Software Engineer at NICE' canonical: 'https://feeny.ai/job/senior-software-engineer-nice-pune-mr1cc9xrb7da' type: 'job' last_seen: '2026-10-27' --- # Senior Software Engineer at NICE - **Company:** NICE - **Location:** Pune, India - **Posted:** 2026-10-23 - **Last confirmed live:** 2026-10-27 - **Apply:** https://boards.eu.greenhouse.io/nice/jobs/5005872101?gh_jid=5005872101 ## Job description At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? NiCE is building SPARK, a new internal incubation team that turns great ideas from across CX International into working AI solutions, and then into enterprise-grade tools that roll out to colleagues around the world. We are looking for builders who understand the business as well as the code. As Technical AI Architect & Builder, you will design and build the AI solutions that SPARK brings to life. You combine real business knowledge with solid software engineering: you understand how sales, service, support, and operations teams actually work, and you know how to take an idea through the full software development lifecycle to a solution people use every day. You will work as part of a small team of senior builders, led by the Senior Technical AI Architect & Builder, with significant ownership of the solutions you deliver. You will partner closely with the Business Analyst and the Project Manager. How will you make an impact? You will design and build the AI solutions at the heart of SPARK, owning them from the first prototype through hardening and handover, working with the Senior Technical AI Architect & Builder, the Business Analyst, and the Project Manager. Design Solutions that Fit the Business - Work with the Business Analyst and business teams to understand the process, the users, and the outcome, and shape a solution design that fits how people actually work - Translate use cases into solution architectures covering agents, retrieval, integrations, data flows, and user experience - Choose the right approach for each problem, whether that is an AI agent, a workflow automation, a prompt-based assistant, or a conventional software fix - Estimate effort and flag technical risks early to the Project Manager Build and Ship - Build working prototypes and production-grade solutions using LLM APIs, agent frameworks, and RAG pipelines - Work with IT to develop integrations, APIs, and services that connect AI solutions to enterprise systems such as Salesforce, Snowflake, Power BI, ServiceNow, Workday, and Microsoft 365 - Apply prompt engineering and context design that deliver reliable results, and iterate on user feedback - Write clean, tested, documented code and keep it in well-organised shared repositories - Optimize solution costs Engineer for Quality and Scale - Apply the full SDLC to every solution (design, build, test, release, and support), using Git workflows, code review, and CI/CD pipelines - Build automated evaluations and regression tests so quality is measured, not assumed - Add logging, monitoring, and cost tracking so solutions can be run and supported in production - Follow the security, privacy, and responsible AI standards set with the Senior Technical AI Architect & Builder and NiCE’s security teams - Ensue audit trails are included and follow the discussed solutions on agreed guardrails measure. Hand Over and Improve - Prepare documentation, runbooks, and demos for the Support Helpdesk, the Change Management & Evangelist, and the business teams who will use each solution - Use feedback and recurring support issues to fix, improve, and extend solutions after launch - Share patterns and reusable components that make the next build faster Have you got what it takes? - Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent experience - 6-8 years of software development experience across the full SDLC, building enterprise-grade, scalable software - 2+ years of hands-on experience building LLM-powered applications, such as RAG pipelines, agents, tool use, or prompt-engineered assistants - Proficiency in Python and/or TypeScript, with strong knowledge of REST APIs, JSON, and async or event-driven design - Solid business knowledge: experience working closely with functions such as sales, customer service, operations, or finance, and the ability to turn their needs into working software - Experience with at least one agent or orchestration framework (LangChain, LangGraph, AutoGen, CrewAI, or equivalent) and with vector databases or search - Practical experience with a major cloud platform (Azure, AWS, or GCP) - Solid Git workflow, code review, testing, and CI/CD practices - Ability to work with autonomy in a small, fast-moving team with evolving requirements - Fluency in English You will have an advantage if you also have: - Experience implementing MCP servers or clients, and integrating with enterprise systems - Familiarity with the Anthropic Claude API and tool-use patterns - Background in CX, contact centre, CCaaS, or enterprise SaaS environments, with exposure to Cognigy or NiCE CXone - Experience with LLM evaluation frameworks and observability tooling - Experience with low-code or agent-building platforms such as Claude, Microsoft Copilot Studio - Experience in workflow applications such as N8N or similar What’s in it for you? SPARK is a chance to be a founding member of a brand-new team, and to shape how NiCE turns AI ideas into everyday tools used by colleagues around the world. Join an ever-growing, market-disrupting, global company where the teams, comprised of the best of the best, work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about AI, innovative at heart, and excited to constantly raise the bar on what intelligent technology can do, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID- 11875 Reporting into: VP, Business Operations Role Type: Individual Contributor ## About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. ## About NICE ## Company Overview - **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences. - **Entity Type**: Public (NASDAQ: NICE) - **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence. - **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data) - **Founders**: Not publicly available from provided sources ## Core Business - **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice). - **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions. - **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions. ## Products & Services - **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics. - **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions. - **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies). - **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels. ## Market Standing - **Valuation/Market Cap**: Not directly provided in search results. - **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth. - **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100. - **Growth Signals**: - 10,000+ employees, including >3,000 software engineers and 650 AI engineers. - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025). - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy. - 25 billion+ interactions powered annually. - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M. ## Competitive Advantages - **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations. - **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents. - **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform. - **Global scale**: 27,000 customers across 150+ countries, 27 local offices. - **Partner community**: Industry’s largest community of CX partners for customization and extension. ## Strategic Focus - Deepening AI-native capabilities (proactive agents, automation at scale). - Expanding digital-first contact center adoption and migrating on-premise customers to cloud. - Targeting vertical markets (financial services, public safety) with specialized solutions. - Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement. ## Why Work Here - **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth. - **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions. - **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event. - **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines. - **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety. - **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience. - **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding. ## Sources 1. [NICE Careers Page](https://www.nice.com/careers) 2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice) 3. [About NiCE](https://www.nice.com/company/about-us) 4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf) 5. 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